Ask Our Experts

Answers to specific consumer questions from our advice team. Real queries about refunds, warranties, faulty goods and service problems with practical solutions.

Am I Entitled to a New TV?

When you buy a TV on eBay from a company, consumer law protects you for the first six months, but after that the burden of proof shifts to you.

Am I Entitled to a Refund?

Ink on your new item means it's damaged, and a credit note isn't good enough, you're entitled to a refund or replacement under law.

Am I Liable for Faulty Hire Car?

You're not liable for repairs if you hired a faulty car—the rental company failed their legal duty to provide a roadworthy vehicle.

Bought Extra Flooring on Shop's Advice: Can I Get Refund?

You can likely get a refund for extra flooring if the shop gave you bad advice about how much to buy.

Business with Foreign Company: How to Protect Myself?

Protect your business when importing goods abroad with clear contracts, proper payment terms, and insurance coverage.

Can a Refund Be Given After a Death?

What happens to a service contract and payments if someone passes away before using it.

Can a Retailer Take Extra Payment Without My Authority?

When a retailer charges extra to correct their own mistake, do you have a right to say no.

Can I Get a Refund After Damaged in Transit?

Yes, you can get a refund for items damaged in transit under UK consumer law, though the retailer can inspect the damage first.

Can I Get a Refund for Missing Items in Kitchen Units?

You can claim a refund for missing kitchen items under the Sale of Goods Act if the retailer's measurements were wrong.

Can I Get a Refund on a Damaged Display Model?

Yes, you can return a damaged display model if it wasn't described as faulty when you bought it under consumer rights law.

Can I Get a Refund on Watch Not Bought from a Shop?

If you bought a watch from someone in a car park, here's what you need to know about getting your money back.

Can I Get My Credit Rating Changed?

You can ask creditors to remove late payments from your credit file, but it takes persistence and proof that you've settled the debt.

Can I Get My Deposit Back on New Build Property?

Your deposit on a new build might be recoverable if the developer delays completion beyond your contract terms.

Can I Leave Without Paying if Card Machine Is Not Working?

Your legal obligations when a shop's card machine breaks down and what you're actually required to do.

Can I Return a Puppy to the Seller?

You can return a puppy to the seller if it's aggressive or unsafe, either through their guarantee or consumer protection laws.

Car Hire Refund?

You can't get a refund just for cancelling a car hire, but you can dispute hidden fees if the final price is wildly different from your quote.

Could We Just Stop Paying on Our Time Share?

Stopping timeshare payments might seem like an escape route, but it could leave you facing legal action and debt recovery from the resort.

Do I Pay a Delivery Charge for Faulty Replacement?

When a retailer replaces faulty goods, they should cover the delivery charge under consumer protection law, not you.

Experience Voucher Expired: Can I Get a Refund?

What to do if your experience voucher expires and whether you can claim a refund from the company.

Faulty Plumbing Part: Can I Claim a Refund?

Your rights to a refund for a faulty plumbing part depend on when the fault appeared and where you bought it.

Gardener Overcharged Us: Can We Refuse to Pay?

You can refuse to pay a gardener who overcharged you if the final bill is significantly higher than what was agreed, but it depends on what you can prove.

My Mortgage Has Increased Can You Tell Me Why?

A mortgage break can leave you with a nasty surprise when payments resume, so here's what you need to know about why your bill jumped.

My Parcel Is Missing What Can I Do?

Get your missing parcel back by requesting the ePOD from Royal Mail and checking with your local sorting office.

Should Bank Keep a Copy of Loan Agreement?

Banks must keep copies of your loan agreement and provide them within 12 days if you request one in writing.

Should I Get Repeat Dental Treatment Free of Charge?

Get clarity on whether you can claim free repeat dental work when treatments fail, and understand your consumer rights.

Should I Pay for Internet Service When Internet Is Down?

Your ISP must provide service with reasonable care and skill—here's what you're legally entitled to when they don't.

The Structure Warranty on My Sofa?

Your sofa's structural failure is covered under consumer law, here's how to get a refund or replacement from the retailer.

What Are My Rights if No Terms Are Agreed?

When you hire someone without a written agreement, you can still be legally bound to pay for work if they complete it properly.

What Are My Rights on a Faulty Television?

Your 30-day golden window Good news if your new TV develops a fault within the first 30 days. The Consumer Rights Act 2015 entitles you to a full refund...

What Can I Do to Hurry Payment Up?

Speed up a late payment from an Australian car hire company by contacting the competition regulator and checking your contract rights.