When it Goes Wrong
Practical advice for when purchases and services go wrong. From broken appliances to failed holidays, dental work to wedding disasters.
Home Working: How to Spot the Scams
Protect yourself from common work-from-home scams that trick people into paying upfront fees or wasting their time.
The Consumer Contracts Regulations: Know Your Rights
You have rights when buying online or from a distance, including the right to cancel within 14 days and access clear product information before you pay.
Weddings: When It All Goes Wrong
When wedding plans fall apart, knowing what to protect in writing and how to handle photographer disasters can save your day.
When Appliances Go Wrong
Your rights when a new appliance breaks down shortly after purchase, and what the law says you're entitled to.
When Cosmetic Surgery Goes Wrong
Cosmetic surgery complications can happen even with qualified surgeons, so know what to expect and how to choose a reputable clinic.
When Furniture Deliveries Go Wrong
What to do when your furniture delivery arrives late, damaged, or won't fit through your door.
When Home Improvements Go Wrong
How to handle home improvements that go wrong, from delays to poor workmanship.
When the Car You've Just Bought Breaks Down
Your rights depend on where you bought it, but you may be able to get a refund or repair if the car breaks down shortly after purchase.
When the Holiday Goes Wrong
When your holiday goes wrong, here's what compensation you might be entitled to and how to claim it.
When Your Complementary Therapy Goes Wrong
What to do if a complementary therapist provides poor care or fails to deliver the service you paid for.
When Your Dental Treatment Hasn't Worked
What to do when dental treatment goes wrong and how to protect your consumer rights.
When Your Hair Do Goes Wrong
A bad haircut or colour can be upsetting, but you have rights if your hairdresser messed up, and there are steps you can take.
When Your Heating Stops Working
Your heating's broken and you're panicking—here's what you need to know about your rights and next steps.