Consumer Rights Expert: Comprehensive Consumer Rights Advice | Free Tools

You deserve to know your consumer rights, and our expert advice makes it simple to understand what you're entitled to across shopping, utilities, holidays, finance and so much more. Consumer Rights Expert is here to help.

Try our 7 free tools including the Ask the Consumer Rights Expert, Faulty Goods Rights Checker, Consumer Complaint Letter Builder, Refund Rights Checker and Bad Builder Action Plan to get instant personalised help.

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The Fake EHIC Card Scam

The Competition and Markets Authority (CMA) has been forced into taking action against websites who are charging consumers for a service that they can actual...

A Guide to the Consumer Rights Act 2015

The Consumer Rights Act 2015 came into force on 1 October 2015. It replaces three important pieces of legislation relating to consumer rights: The Sale of Go...

Top Ten Consumer Complaints and How to Deal With Them

Have you ever wondered what the most complained about consumer issues are? If you have, it probably won’t come as any surprise to learn that the Citizens A...

Can I Get a Refund for Missing Items in Kitchen Units?

There are really two parts to this question. The first involves the kitchen itself, whilst the second is about the items you paid for that really aren’t re...

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Latest Articles and Tools

Ask the Consumer Rights Expert

Describe your consumer problem and get personalised legal guidance. Free and confidential.

Faulty Goods Rights Checker

Find out your legal rights on a faulty product in less than a minute.

Can I Get a Refund on a Digital Purchase?

Digital purchases sit in an awkward space in consumer law. You cannot return a download the way you return a jumper. Once you have downloaded or streamed som...

Your Rights When a Company Goes Into Administration

A company you have paid money to has gone into administration. Maybe you are waiting for a delivery that will never come. Maybe you have a gift card with a b...

Chargeback vs Section 75: Which One Should You Use?

You have been let down by a company and you want your money back. Your bank or card company can help, but the route you take depends on how you paid and how...

Section 75: How Your Credit Card Protects You

Section 75 of the Consumer Credit Act 1974 is probably the most powerful consumer protection that most people have never heard of. In simple terms, if you bu...

Buying from Amazon Marketplace: Your Rights

A lot of people do not realise that many products listed on Amazon are not actually sold by Amazon. They are sold by third-party sellers using Amazon as a pl...

Subscription Traps: How to Cancel and Get Your Money Back

You signed up for a free trial, forgot about it, and now there is a monthly charge on your bank statement that you did not expect. It happens constantly. Com...

A Guide to the Consumer Rights Act 2015

The Consumer Rights Act 2015 came into force on 1 October 2015. It replaces three important pieces of legislation relating to consumer rights: The Sale of Go...

The Consumer Contracts Regulations: Know Your Rights

The Consumer Contracts Regulations 2013 came into effect on 13 June 2014. They are a way of bringing The Consumer Rights Directive into UK law, and for contr...

The Insurance Act 2015: The changing face of insurance?

The Insurance Act 2015 has recently received royal assent. This means that it will now become law, with effect from August 2016. The new legislation will onl...

Selling Your Car? Look Out for Scams

Are you tempted by the adverts on television that promise to buy your car from you? Any car in fact? For £50 to £50,000? They sound too good to be true if...

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