Case Book
Real consumer cases showing how disputes unfold and get resolved. These stories illustrate vulnerable consumers, persistent sellers, and unusual trading standards situations.
Consumer Protection for Vulnerable People: A Case Scenario
Unscrupulous security firms target vulnerable elderly people with scare tactics and unnecessary systems, but knowing the scam helps you protect older relatives.
The Salesman Won't Leave: A Case Scenario
A homeowner pressured into signing a home improvement contract questions whether they're legally bound after a salesman refused to leave.
Unusual Case Histories from Trading Standards
Real stories from Trading Standards officers dealing with odd complaints, scams and consumer disputes.