Consumer Protection
Your rights as a consumer when buying goods and services. Articles cover online tickets, advertising standards, price comparison sites, and contract regulations.
A Guide to the Consumer Rights Act 2015
Right, let's talk about your consumer rights. You know that sinking feeling when you've bought something expensive and it breaks after a week? Or when you...
About Service Charges and Tips
Get clear answers on UK service charges and tips, so you know what to pay and when.
How Are Price Comparison Sites Regulated?
The Financial Conduct Authority and industry bodies like The Comparison Consortium work to ensure price comparison websites follow rules and treat customers.
How Does the Advertising Standards Authority Help Consumers?
The Advertising Standards Authority investigates misleading ads and takes action when complaints show adverts break rules about being honest and decent.
Protection for Online Event Ticket Buyers
New UK code of practise makes ticket sellers spell out cancellation policies, refund rights and resale rules more clearly.
Subscription Traps: How to Cancel and Get Your Money Back
Get your money back from unwanted subscriptions by understanding your cancellation rights and how to claim refunds.
The Consumer Contracts Regulations: Know Your Rights
You have rights when buying online or from a distance, including the right to cancel within 14 days and access clear product information before you pay.
Top Ten Consumer Complaints and How to Deal with Them
Second hand cars from independent dealers top the complaints list, followed by issues with mobile phones, package holidays and utilities.