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Ask Our Experts

Am I Entitled to a New TV?, Am I Entitled To A Refund?, Am I Liable For Faulty Hire Car?, Bought Extra Flooring on Shop's Advice: Can I Get Refund?

Advertising and Selling

Common Consumer Misconceptions, The Insurance Act 2015: The changing face of insurance?, Tick Boxes: Changes in EU Law, What is the Consumer Credit Directive?

Choose a Utility Supplier, How to Avoid Getting Into 'Energy Debt', Landline Billing and Charges Explained, Mobile Billing and Charges Explained

Booking a Holiday - What if it Goes Wrong, Holiday Lets: Is the Contract With Owner or Agent?, The Fake EHIC Card Scam, Timeshares and Your Rights

When it Goes Wrong

Home Working: How to Spot the Scams, The Consumer Contracts Regulations: Know Your Rights, Weddings: When it all Goes Wrong, When Appliances Go Wrong

Changes to Consumer Law - How Will They Affect Me?, Dealing With Cowboy Builders, How Are Price Comparison Sites Regulated?, The Bank Overdraft Charges Ruling: What Does it Mean for Consumers?

Air Travel: Your Rights, Buying a New Car: Your Rights, Buying a Used Car: Your Rights, Buying an Extended Warranty on a Used Car

A Guide to the Consumer Rights Act 2015, Avoiding Counterfeit Goods at Christmas, Budget Supermarkets: Wise Move or a False Economy?, Buying by Mail Order

Dentists - What They Should Do For You, Doctors - What They Should Do For You?, Private Health Care, Spa Treatments: Your Consumer Rights

Data Protection

Claiming Compensation Under Data Protection Act, Going to Court Over Data Protection, The Digital Economy Act and How Will it Affect You, The Problems With Automatic Data Processing

Bought a Car from the Personal Ads: What Are My Rights?, Can I Return Something Because I've Changed My Mind?, Changing Your Utility Suppliers: FAQ, Delay on Sofa Ordered for Delivery Before Christmas: What Can I Do?

Bad Investment Advice: New Ruling Could Equal Compensation., Cash for Gold: What the Story?, Cashpoint Fraud: Scams Targeting the Elderly, Christmas Savings Clubs and Schemes: How Do They Work?

Problems When Terminating Gym Contracts, Spa Treatments: Your Consumer Rights, Unfair Charges: How I Took on a Gym Chain and Won!, What To Expect When Booking Entertainment

Consumer Protection for Vulnerable People: A Case Scenario, The Salesman Won't Leave: A Case Scenario, Unusual Case Histories from Trading Standards

Credit and Store Cards

Additional Guarantees on Credit Cards, Getting Credit When You Have a Bad Record, In Trouble With Credit?, Loyalty Cards: What to Expect

About Service Charges and Tips, Complain About Your Meal, Minimum Price for Alcohol Units: How Will it Affect You?

Council Houses - Your Right to Buy, Housing Insurance for a Rented Property, Housing Insurance For a Shared House, Let Your Property Properly

Consumer Protection

A Guide to the Consumer Rights Act 2015, About Service Charges and Tips, How Are Price Comparison Sites Regulated?, How Does the Advertising Standards Authority Help Consumers?

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