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Free Rights Tools
Templates and calculators to help you claim your consumer rights. Use these practical tools to draft...
10 free tools
Ask Our Experts
Am I Entitled to a New TV?, Am I Entitled to a Refund?, Am I Liable for Faulty Hire Car?, Bought Extra Flooring on Shop's Advice: Can I Get Refund?
30 articles
Dining Out
About Service Charges and Tips, Complain About Your Meal
2 articles
Property
Council Houses: Your Right to Buy, Housing Insurance for a Rented Property, Housing Insurance for a Shared House, Let Your Property Properly
9 articles
FAQs
Bought a Car from the Personal Ads: What Are My Rights?, Can I Return Something Because I've Changed My Mind?, Changing Your Utility Suppliers: FAQ, Delay on Sofa Ordered for Delivery Before Christmas: What Can I Do?
10 articles
Financial
Bad Investment Advice: New Ruling Could Equal Compensation., Cash for Gold: What the Story?, Cashpoint Fraud: Scams Targeting the Elderly, Christmas Savings Clubs and Schemes: How Do They Work?
15 articles
Leisure
Problems When Terminating Gym Contracts, Spa Treatments: Your Consumer Rights, Unfair Charges: How I Took on a Gym Chain and Won!, What to Expect When Booking Entertainment
6 articles
Case Book
Consumer Protection for Vulnerable People: A Case Scenario, The Salesman Won't Leave: A Case Scenario, Unusual Case Histories from Trading Standards
3 articles
Credit and Store Cards
Additional Guarantees on Credit Cards, Chargeback vs Section 75: Which One Should You Use?, Getting Credit When You Have a Bad Record, In Trouble with Credit?
10 articles
Advertising and Selling
Common Consumer Misconceptions, The Insurance Act 2015: The Changing Face of insurance?, Tick Boxes: Changes in EU Law, What Is the Consumer Credit Directive?
7 articles
Utilities
Choose a Utility Supplier, How to Avoid Getting Into 'Energy Debt', Landline Billing and Charges Explained, Mobile Billing and Charges Explained
9 articles
Holidays
Booking a Holiday: What if It Goes Wrong, Holiday Lets: Is the Contract with Owner or Agent?, The Fake EHIC Card Scam, Timeshares and Your Rights
5 articles
When it Goes Wrong
Home Working: How to Spot the Scams, The Consumer Contracts Regulations: Know Your Rights, Weddings: When It All Goes Wrong, When Appliances Go Wrong
13 articles
Tradespeople
Dealing with Cowboy Builders, How Are Price Comparison Sites Regulated?, What if a Market Trader Rips You Off?, What if Your Plumber Makes Mistakes?
6 articles
Transport
Air Travel: Your Rights, Buying a New Car: Your Rights, Buying a Used Car: Your Rights, Buying an Extended Warranty on a Used Car
13 articles
Shopping
A Guide to the Consumer Rights Act 2015, Avoiding Counterfeit Goods at Christmas, Budget Supermarkets: Wise Move or a False Economy?, Buying by Mail Order
29 articles
Health
Dentists: What They Should Do for You, Doctors: What They Should Do for You?, Private Health Care, Spa Treatments: Your Consumer Rights
8 articles
Data Protection
Claiming Compensation Under Data Protection Act, Going to Court Over Data Protection, The Problems with Automatic Data Processing, Using the Law to Protect Your Personal Data
5 articles
Consumer Protection
A Guide to the Consumer Rights Act 2015, About Service Charges and Tips, How Are Price Comparison Sites Regulated?, How Does the Advertising Standards Authority Help Consumers?
8 articles