Financial

Your rights as a customer of banks, insurers and financial services including loans and investments. Articles cover getting credit reports, spotting scams and claiming compensation for bad advice.

Bad Investment Advice: New Ruling Could Equal Compensation.

Thousands of Keydata investors who lost savings due to bad advice can now claim compensation after a new ruling.

Cash for Gold: What the Story?

Gold buyers send low offers for your jewellery, keep the difference when they resell it, and count on you not complaining.

Cashpoint Fraud: Scams Targeting the Elderly

Older people are losing money to cashpoint scams at alarming rates, with thousands reporting fraud to financial authorities.

Christmas Savings Clubs and Schemes: How Do They Work?

Find out how Christmas savings clubs work and whether they're safe after the lessons learned from past collapses.

How to Avoid Extra Insurance Costs

Stop paying more than you need to for car insurance by watching out for hidden charges and sneaky tick boxes.

Personal Loans and Your Rights

Know your rights before taking out a personal loan, including APR disclosure and your 14-day cooling-off period.

Section 75: How Your Credit Card Protects You

Your credit card company is legally required to refund you if a seller lets you down on purchases between £100 and £30,000.

The Downsides of Pay Day Loans

Payday loans might seem quick and easy, but they come with serious pitfalls if you can't repay on time.

The Insurance Act 2015: The Changing Face of insurance?

The Insurance Act 2015 changes what you must tell insurers and how they can refuse claims from August 2016 onwards.

What Security Do Credit Cards Offer?

Credit cards have built-in security features like security codes and chip technology, but they're not foolproof against fraud and theft.

What to Expect from Your Insurance

Insurance covers everything from your car to your health, but knowing what to expect from a claim matters before you need one.

Your Credit Report: How to Get Hold of It Online

Get your UK credit report online from Experian, Equifax, or Callcredit for just £2 instead of paying monthly fees.

Your Investment Rights

Know what protections and standards apply when you're getting investment advice and buying products.

Your Rights as a Banking Customer

You have rights as a banking customer, from choosing the right account type to understanding overdrafts and what your bank can and can't do.

Your Rights When a Company Goes Into Administration

What happens to your money when a company goes into administration and whether you can claim it back.