FAQs
Quick answers to common consumer questions about returns, refunds and faulty goods. Topics include gift returns, delivery problems, retailer bankruptcy and utility switching.
Bought a Car from the Personal Ads: What Are My Rights?
You may have limited legal protection when buying a car privately, even if it has faults or missing paperwork.
Can I Return Something Because I've Changed My Mind?
Changing your mind about a purchase doesn't guarantee a refund—find out what your legal rights actually are.
Changing Your Utility Suppliers: FAQ
Switching utility suppliers is simple and could save you hundreds—here's what you need to know.
Delay on Sofa Ordered for Delivery Before Christmas: What Can I Do?
Your sofa won't arrive by Christmas as promised, here's what your rights are and how to hold the retailer to their delivery deadline.
Getting a Good Deal on Credit and Loans: FAQ
Shop around for better credit deals by understanding your credit rating and comparing APRs to find rates that actually work for your situation.
Is the Shop or Manufacturer Responsible for Faulty Goods?
Retailers are legally responsible for faulty goods, not manufacturers, and you have specific rights depending on when the fault appears.
Returning a Gift to the Shop
You don't have a receipt when returning a gift, but you may still have consumer rights worth checking.
What Can I Do When Goods I've Ordered Don't Arrive?
If your online order hasn't arrived, you can demand delivery by making time of the essence, but you may need to ask for a refund instead.
What if a Retailer I've Ordered from Goes Bust?
When a retailer you've ordered from goes into administration, here's what happens to your money and your order.
Who Can Help Me Get My Money Back?
When a shop refuses to refund a broken TV, trading standards can't help, but you have legal options to get your money back.