“My mother bought me a skirt for Christmas which turned out to be too small for me. I didn’t want to upset her by telling her so I took it back to the local branch (it was from a high street chain store) to get the right size, but they'd sold out.
If you're unsure whether the store is treating you fairly or you're entitled to more than a credit note, you can quickly check your options with our free Refund Rights Checker.
I asked if they would give me my money back so that I could find something more suitable, and they said that all they would do, as I don’t have a receipt, is give me a credit note. Not only that, but the credit note would only be for the price it’s now on sale at, which is 25% less than what mum bought it for (she left the label on, bless her.)
What can I do?”
Advice - Your Rights as a Consumer
Oh dear, this is a tricky one. Unfortunately, because you didn’t buy the skirt yourself, you don’t have any rights against the retailer, even if the skirt was faulty. It comes down to simple contract law, in that there is no legal contract between you and the shop, so they are fully entitled to say that they won’t do anything.
Most retailers are usually quite willing to offer over and above what the law says that they must, but they don’t have to. Another problem is the lack of a receipt or any proof of purchase (it doesn’t have to be a till receipt, it can also be a credit card statement or anything that shows how much you paid, and when.) You have no way of proving the price that your mother paid for the skirt, so as it’s currently on sale, the shop is quite likely to offer you a credit note for that amount and not the original amount.
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Try our Refund Rights Checker free, here on this site →Your Rights when You’ve Bought the Wrong Size
If there’s nothing actually wrong with the skirt, it’s just the wrong size; again there is no legal obligation for the retailer to give you a refund. Bigger shops will often give you a 28 day window to return goods that you’re not happy with, which would cover something that doesn’t fit, but they don’t have to.
The Sale and Supply of Goods Act states that anything you buy must be satisfactory quality and must fit it’s description. The only time that you would possibly be able to claim a refund on an item which doesn’t fit is if it was wrongly labelled. This one could be hard to prove, as there is no standard sizing for women’s clothing. If you buy a size 16 skirt and it’s clearly more a size eight, you might just be able to swing it but it would be a difficult one to win.
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What Can I Do?
If you don’t want to upset your mother, I’d suggest that you accept the reduced amount of credit note and leave it at that. The shop is doing more than they actually have to. Other than that, you could ask your mother if she still has the receipt, and ask her to try and get her money back – she might have more luck!
Now, following the refund, I suppose the fridge belongs to the seller (who failed to respond to my emails, my summary and PayPal requests for information during the dispute and claim period), but how long can they leave the fridge with me before I can dispose of it myself. I don't ever expect to recoup the cost of disposal, but after the kerfuffle with them I don't want to communicate with them, and will leave them to make the first move. Would appreciate your help.
Frozen
The floor was fitted in Seprember and l reported complaint in September
The flooring was deemed as having a product fault by Karndeans technician in Oct
Kardean and the retailer refused to supply me with information.l requested a SAR.
I requested a full refund costs and compensation.
Karndean are supporting the retailer. I have endured 7 months of intimidation, deception and stonewalling.Their terms and conditions are questionable l have lost trust.
I brought into the Karndeans assurances and advertising they refuse to be accountable and say that l am to negotiate with the retailer. He is very abusive and l am open to his threatening behaviours.
I have disabilities that are made worse by stress.l can't face court action without being sure what our rights are .
I beleive l purchased into Karndeans name How can they allow this to happen ?
When I approached the shop I bought it from it had closed down. I did a search at Companies House and the Company who has now gone in to liquidation.
So I sent an email to Sony UK(the manufacturer). They have told me that as the p.c is out of warranty the best they could do was offer a 10% discount on their normal repair costs.
The machine was advertised as one of the best quality machines on the market at the time. i could have bough a similar machine made by another manufaturer for less than half the price i paid. But I believed that as Ihad paid more I would get a long lasting machine. I only used the machine for approximately 15 minutes a day and so it was not even as though it hadbeen incessanly used since purchase.
i am very disappointed.
Could you let me know if I have any rights against the manufacturer to ask for a free repair or replacement machine? Does it make any difference that I paid with a debit card?
Thank you for helping and I look forward to hearing rom you.
Regards,
Suzanne Daley
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