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What Are my Rights on a Faulty Television?

By: Chris Nickson - Updated: 6 Aug 2023 | comments*Discuss
 
What Are My Rights On A Faulty Television?

Q.I bought a 37" LCD TV,17 months ago from a well known electrical retailer. The TV now keeps turning itself off. The shop guarantee ran out 5 months ago,do I have any rights?.

(Mr Tony Graham, 22 September 2008)

A.

If your TV is faulty you can reject it for a full refund within 30 days of purchase. If it's more than 30 days but less than 6 months since purchase, it's presumed the fault was there at the time of purchase (and it is up to the retailer to prove otherwise). The retailer should replace or repair the product at this stage - although the retailer can usually choose which of these options to take.

After 6 months the onus is on you the purchaser, to prove there was a fault when the item was purchased and the failure isn’t due to misuse on your part. The simplest way to prove this is to ask a qualified television engineer to provide a report for you. If you can prove the fault is not down to you (the expert opinion will be needed) then the retailer should still offer some sort of recompense depending on the price you paid and how long you would expect the item to last. At this stage however, it's likely you might need to use the court or small claim court to pursue your case if you want to suggest that the TV is not satisfactory or fit for purpose.

You'll need to do some research on the length of time an LCD TV of this standard/price would be expected to last and prove that you used it according to the instructions. Citizens' Advice will be able to advise you further.

It's also worth checking too see if there is an additional "manufacturer’s warranty" that applies to the television.

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Caz - 10-Jan-23 @ 10:11 PM
What a useless article this is. The very last throwaway line is the only thing that really matters: the warranty. Suggesting that someone should add burden to the courts over a broken TV before suggesting that they check their warranty is ludicrous! The short version is simple: if it's in warranty then it should be repaired or replaced like for like where possible as long as the damage to the device is due to a fault with the device itself.
JohnnyS - 23-Dec-22 @ 9:18 PM
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Juddy - 28-Aug-22 @ 12:42 PM
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Nicjo - 23-Aug-22 @ 5:51 PM
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Paul - 3-Jun-22 @ 12:10 PM
Hi, I bought in November 2020 58" Hitachi smart TV in Argos. I had one year warranty. In May 2022 my TV has panel failure. Argos told me that they can't help. Do I have anychance Hitachi will have longer warranty. Many thanks
Misha - 2-Jun-22 @ 10:26 AM
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Charlieb1990 - 1-May-22 @ 10:48 AM
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Ol - 24-Mar-22 @ 11:01 AM
Hi i have a 65" panasonic TV, paid for on a weekly basis for 2 years. Not even a month after finishing paying for it I get multi colours all over the screen. Has not been damaged as it sorted itself out but its doing it again now. Perfect home saying its not their problem but panasonic said I have to pay for it to be repaired but surely that's not fair, it should still be under some sort of warranty
Kay - 7-Mar-22 @ 10:22 AM
I bought a 40inch Panasonic tv 18 months ago it turns on I get sound but no picture, what are my consumer rights, I bought it at Argos
GDAD24 - 16-Nov-21 @ 4:14 PM
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Greta - 27-Aug-21 @ 5:36 PM
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dkatmk - 22-Aug-21 @ 7:35 PM
I purchased a 43” LG TV from curry’s in 2019 and all was well until the screen went blank out of nowhere. There is still sound but no image, I’m assuming it’s a burnt tube or fuse in the TV that is causing this however I’m not sure whether this is classed as a Manufacturer Fault. Can someone help?
John22 - 19-Aug-21 @ 3:01 PM
Purchased Samsung 55” TV 27 months ago and screen is turning black. Started as a line and is getting bigger. Samsung said out of 2 years warranty so would be charged:with no guarantee they can fix plus he payment I don’t feel happy going ahead and feel 2 years is a short period for a tv with a brand like Samsung to break.They offered us 15% off a new one that we have to purchase through there website.Sorry don’t just have 100’s in the bank to purchase a new one. Do we have any rights? We purchased through a catalogue who have also said out of warranty nothing they can do.
Sazza - 14-Aug-21 @ 6:14 PM
I spent £2k for a 50” Samsung tele about 7 months ago, and the screen just gone recently, afterwards I contacted to the Samsung and they fixed twice and still didn’t work and they just took back for third time. I asked for refund or replacement as I don’t want to keep this tele after being fixing that many times. But when I contacted to the the head office they are saying they will keep just fixing as many as they need it. Is any way I can get refund or replacement for this issue. Thank you in advance
Ali - 6-Aug-21 @ 10:29 PM
Hi.. I purchased a sony bravia from Aol... And there is a cple of issues hair line right across the screen and the sound goes sparodically silent... Reported the failts to Sony and sent a software up date usb stick to down load.... After this didnt help they asked if i had a warranty which i dont.. The tv cost 800 and only 2 n half year old it should be working perfectly .They are not accepting liability or taking it further i feel totally disappointed and let down..and will be persuing the matter further . Voncen customer
Iris - 6-Jul-21 @ 5:07 PM
Hi I bought New 55cm LG TV after 7 days I realized that the screen has movement, what must I do?
Fassie - 28-May-21 @ 2:33 AM
Currys changed me 95 to diagnose an issue ,they said if its a manufacturer fault I will be refunded the fee. I have been refunded but they only offer 328 as compensation, and told me its down to me to prove its a manufacturer fault... we they've admitted that when they refunded my 95. the tv is 33 month old sony bravia costing almost900. The 328 is not acceptable as far as I'm concerned as the unit should last a reasonable amount of time.The customer service is shocking so I've escalated the issue with Dixons cdl.and still no answer.
Sm - 27-Apr-21 @ 1:01 PM
I would like to know my rights if a SONY tv bought in good faith can no longer connect due to new policy agreement I do not want to sign. This was not part of the agreement on purchase
okihug - 6-Apr-21 @ 12:18 PM
Purchased a Sony bravia tv with a 5 year warranty which is now 3.5 years old. I recently had it professionally calibrated & was informed it had screen burn issues this was picked up whilst being calibrated you can't notice it watching tv normally. The manufacturer has offered me a similar replacement is it possible to keep the tv & get a part refund & they cancel the remainder of the warranty.
Barney - 26-Mar-21 @ 10:15 PM
Purchased jvc 24inch smart TVs from curry’s October 2020.Tv keeps switching on and off and remote won’t swich it off, have to switch power ofconsidering it’s only 5 months old curry’s could only offer a repair saying the warranty doesn’t cover a replacement .not very happy with curry’s
Sparks - 14-Mar-21 @ 11:07 AM
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