Am I Entitled to a Refund?

I rent a cabinet in and antique shop and sold a gold chain and pendant in perfect condition, the customer sunrang the owner the next day to say the chain had snapped? She has said she has to give a full refund under the sales of goods act, when in my opinion they have had an accident and broken the chain as it was of good quality and in perfect condition when it left the shop?
Who is right please?

Hi, a white gold ring purchased from a jeweller on Etsy selling, snapped and fell of my finger in the sea. The ring was lost in the water. What are my rights to get a replacement from the jeweller. They're asking to see the damaged ring which I don't have. Thank you.

Bought tv online 29th nov and then picked up instore for christmas present didnt open to check tv. Opened after Christmas which was 30days literally two days after the notification time scale and due to current conditions extended returns are 14th Jan. The TV screen was shattered. Spoke to very unhelpful customer services after 2 days trying to get through. I was informed I am outside my 30 days for notifying them and there is nothing they can do. No replacement or refund. I am left with a tv that is useless. Tried emailing with 3 different email addresses for all 3 to be returned undelivered. Need Advice

Further to below, I received the report which IKEA are basing their decision on, there isn't a great deal of detail, but this is the wording
Seat foam
Customer reporting that the seat has lost density and dipping so they feel the frame underneath when sat
Customer liability customers condition the seat in question has lost density and has sank down so frame structure is felt when sat on the RHF side this is down to heavy traffic main used seat and cushions not being rotated no repair possible parts required 1x seat cushion interior 60mins to fit parts on return visit
Inspection only and found on the RHF seat cushion is badly dipping lost density and shape due to customer sitting in one particular place and seat not rotated if authorised parts are required 1x seat cushion 60mins to fit parts on return visit'

Thanks

I bought a sofa in July 2019. By October a cushion had lost shape and became permanently pushed in. IKEA sent an inspector round who told me personally that this should not be the case. He filed a report to them which contradicted this somewhat and said the cause of the permanent indentation was from overuse. There is no way he could have known anything about the usage as he never asked. For the record, I work full time, I'm of average build and weight and don't have kids or pets. So evenings and weekends are when it gets used.

The sofa came with a 10 year guarantee. So it started to fail after 4 months but I sat on it literally and metaphorically for longer and reported it after 6. They reluctantly agreed to a complete swap of the sofa. I didn't want this as I envisaged the same problem happening again. The other option was a store credit. This sofa was the only thing I could see in the store that I liked and was of a suitable size for the room. I asked for a complete refund so I could draw a line under it all and buy from somewhere else. They refused to do this.

My question is, do I have a case for a complete refund? Thanks for any information that may help with this.

Taken an engagement ring for repair lost diamond, has come back with a new mount for diamonds bigger and higher than original in wrong colour gold and also wrong size how I have no idea where do I stand legally

Hi I brought a ring from h Samuel Christmas 2018 and I have 2 diamonds fall out and repair I have just wore the ring for a meal since being replaced and it’s happen again can I tel them I want my money back I’m getting sick and tired of keep taking it back

The retailer is only bound by the Consumer Rights Act which covers replacement or repair - it doesn't cover compensation for extra costs like fitting, installing etc. You would have to use the legal system to recover any such additional expenses.

I had 3 folding doors supplied and fitted in 2017. A fault was detected on the glass of all 3 doors following fitting, varnishing and cleaning. After 2 months the doors were replaced by the manufacturer and refitted only to find that now 1 of the doors had the same defect as before. This was again replaced by the manufacturer. In he first instance, the retailer offered a goodwill payment towards the cost of refitting the replacement 3 doors along with an additional credit from the manufacturer which combined, almost covered he cost of cutting and refitting the new doors and which I was satisfied with. However, the cost for resizing and refitting the last door has cost £150 and the manufacturer has offered £60 credit towards costs but the retailer is not inclined to contribute towards this ongoing expense. I feel I have been inconvenienced by no fault of my own and bought the goods in good faith. I did not expect to pay out repeatedly for replacing their faulty goods. Do I have any rights regarding compensation from the retailer for refitting costs?

The retailer can usually choose whether to repair or replace the item but an attempt at repair has already been made. After 6 months the onus is on you the buyer to prove that the item was faulty/not fit for purpose when you purchased it; you've done this by getting a recommendation from the manufacturer itself that it should be replaced. There's no good reason why the retailer should refuse a replacement as they can pursue their own loss with the manufacturer. The small claims court could be your next couse of action but hopefully the retailer will replace it before you get that far.

Hi I purchased a Smeg induction hob through a company that was doing work for me it was bought from Appliance city through the company it was delivered on 8 May 2017 in December that year 7 months later it stopped working one side it was repaired on 8th Jan two weeks later the other side stopped working and an engineer was sent out again he said he would recommend it be replaced with a new hob Smeg also said it should be replaced but appliance city are refusing what rights do I have must I have it repaired again

You can't have a refund if the items are bespoke and you don't like them. The manufacturer has offered to replace them with tapes, that is fair.

I ordered blinds for my home.
The blinds ordered came without tapes. I did order tapes.
I also did not like the blinds.

I want a refund.
But the seller will only offer to replace the blinds with new ones with new tapes.
No refund.

i bought a fridge freezer in a sale from littlewoods jan sale ? dumped my old tired and transferd all my food and went out that day and bought more food to fill the gaps ? my daughter said there was a smell coming from the top half milk was off and there butter rancid and noticed it was warm ?tried turning the thermo in both directions still never worked ?checked the freezer and everything was frozen ? phoned littlewoods never offered me a new fridge but said they would send a engineer out ? he came out 2 days later and told me i had to turn the freezer off because the motor was burning up ? i told him i could not because my freezer was full ? he told me it was not working ? when i opened the freezer everything was thawed out and warm ? phoned littlewoods and tried to get a replacement freezer but was told because the engineer never left a number i had to wait until he sent a report was sent in before i was given a new freezer ? i told her i had health issues and needed to eat a number of small meals through out the day because of diabetic problem and insulin problem ? she was not interested ? i asked her what i should do because my fridge was full of spoilt food ? i was asked to take photos of the food but i told her i had never used the photo on my mobile ? then keep the food until the report comes in about the fridge and you will be told what to do ? i took photos but i then did not know how to put them on my computer ? there worst ordeal was trying to get help every time i tried to speak to some one who did not understand what i wanted ?i asked for a manager or some one senior and the refused or pretended to get some one and would hang up or leave me waiting for up to 30min and then the line would go dead ? in the end i contacted face book several times and pleaded for help and after going back and forth for 3 or 4 days i was asked to fill a form in and contacted by there care team ? i told them i still had the food in my fridge and it was stinking the kitchen out i was told to make a list what was thrown out and then look up how much it would cost me to buy now ?with the price list and the photos i was told to i would get reimbursed ? i get explained i could not get the photos off my mobile because i never updated the app ? family members tried and failed and littlewoods said i could not be paid out but would i accept £15 as a gesture of good will ? this was offered every time i gave them a update on how long it would take they knew i was disabled and not well and everything was getting to much for me ? because they said i could not have my new fridge freezer until i washed the old one out and packed it before it was picked up ? i told them i had trouble dressing myself never mind washing and packing a freezer up that was a dud so no harm came to it ? my daughter

I received a pair of earrings for Christmas; however after only wearing them for 4 weeks I have realised that one has fallen out and I can't find it. Is the manufacturer at fault for not ensuring that the earring back is sufficient? And am I entitled to a replacement?

I bought a watch for my husband from an England based online company in October 2016.
He has worn it a few times since and found it had stopped.
The company advises changing the battery but that has had no effect.
They say to send the watch to the manufacturer - at my own cost presumably- but they are not a uk based company.
What is the right thing you do?

Unfortunately the Consumer Rights Act does not apply to items bought in Dubai. Here in the UK it would be the retailer's responsibility but as the retailer was in a different country you cannot ask for a refund in the same way. The manufacturer has offered a credit note, so we suggest you accept that.

I purchased a Guess Handbag from Dubai whilst we were in Holiday in October 2016. After using the handbag for two days the handbag become a faulty. on the handbag strap they had a black trim which started to fall apart. we came back to London and took the handbag to store in London. the Sale Assistant asked me to write to a head office. I wrote to the head office provided with the picture of a faulty handbag a copy of receipt which stated the date when the bag was bought on 25th October 2016. The Guess Head office reply was that they can give me a credit note and I need return the bag back to Guess. As a consumer we have a right to have a refund it the product is faulty especially if I reported within 7 days of purchase also as a consumer you loose faith in product. Hence I have been sending the email but I have not received any reply back from Guess so far.

Now you're out of the 30 day period, you may have to accept the retailer's choice of a repair or replacement (i.e the retailer can choose).

My dad had a new shower unit and a new Micra shower fitted in late September by a bathroom company and within a week the shower pressure was poor and the water was going cold when set at hot.Bathroom Company sent an electrician out who checked it who said that Micra would have to send someone as he couldn't repair it.Micra engineer came did something to shower & left.Shower has worked for a few weeks but has went back to a drizzle coming out and going between freezing and roasting.Can they insist on getting a new shower fitted rather than this one being looked at again?