Mobile Billing and Charges Explained

Contract

A contract with a mobile phone company is generally for a year or 18 months. The company will generally provide you with a phone free of charge. They offer a range of tariffs, which allow a certain number of calling minutes and texts per month for a set fee.

The tariff you pick depends on how much you use the phone, but if you go over the allotted minutes or texts be aware that you'll pay extra per minute or text, which can increase your bill substantially.

The problem is that there are literally hundreds of different tariffs available from several different networks. There are a number of websites available where you can compare tariffs. Before making any changes (under the law you can move your mobile phone number when you change suppliers), keep notes on when and how much you use your phone over the course of a month; this will help you select the right tariff and the supplier with the best deal for you.

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Pay As You Go

With Pay as You Go, you only pay for the minutes you use calling other people, or per text. You pay a higher amount per minute than you would with a contract, often including a higher rate for the first few minutes of each day you make a call on the phone. But there's no set amount to pay each month. You top up in denominations of £10 or more using a swipe card. Whilst there might be an expiration date on the top-ups, if you rarely use your mobile, this offers a much cheaper option than a contract.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Calling To and From Abroad

In most instances, if you want to make overseas calls on your mobile, you'll need to contact your provider first for them to unlock this service. Your provider will be able to tell you how much per minute it costs to call particular countries, but it's far more expensive that a call within the United Kingdom.

A much cheaper alternative, if you're going to make a number of overseas calls or make long overseas calls, is to buy a Post Office International Calling Card. You'll still pay per minute, but your phone bill will only be charged at the domestic rate, and the card's rate of international calls is cheap.

If you're taking your mobile abroad with you on holiday or a business trip, the first thing to do is check it'll work there - your provider will be able to tell you. But making "roaming" calls from abroad can be horrendously expensive, up to £2 a minute. Also, if you're making calls within the country you're visiting, they'll be charged at the higher roaming rate. Unless you need voicemail, deactivate your voicemail diverts before leaving your home country, as you'll be charged for any messages left or received (in general you'll be charged at international rates for the part of the call that goes from your home country to your destination). If you want to retrieve your voicemail, remember that you'll pay to make a call from the country you are visiting back to your home country. You should also remember that when roaming you'll be charged for receiving calls.

However there is a way to make it cheaper. Whether on contract of pay-as-you-go, you can be a SIM card from the country you're going to. Make sure first that it's the same network (O2 or T-Mobile, for example) or it won't work in your phone. This will allow you to make calls overseas at a lower rate. Alternatively, you could rent a mobile in the country where you're staying; they can easily be found in airports and some hotels for a small fee.

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Faulty Goods Rights Checker lets you find out your legal rights on a faulty product in less than a minute. Try it now →