Landline Billing and Charges Explained

What Kind of Calls Do You Make

To get the service that's best for you, think about when you use your landline. Is it in the evening and on weekends, or during the day? What kind of calls do you make? Local? National? International? To other landlines or to mobiles? These are all factors that help you decide what kind of calls are best for you. How do you want your bill? A set amount each month, or would you rather pay per call, with a circle of regularly called numbers at better rates? Do you want to physically pay your bill or have it through direct debit?

It's confusing. If you use your phone regularly during the day to call other landlines, then a supplier with a flat fee might be best for you (be aware, however, that with some suppliers you need to disconnect after an hour or you'll be billed per minute thereafter). Everyone, even BT, now has plans like these, often with discounted calls to mobiles.

Bundling services is an increasingly common way for a supplier to get more of your business. Some will offer phone and cable television together, like NTL. Some offer broadband and phone, with free evening and weekend calls as part of the package. Some of the offers are attractive, but in virtually every case you're locked into a contract of at least 12 months (which also applies to many phone services).

Knowing what you want before comparing is the best way. One great advantage of the fat-rate services is that, if you keep to their conditions, you know what you'll pay each month, making budgeting a great deal easier.

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International Calling

If you make a lot of international calls, it could prove cheaper to use a specialised service. With some suppliers you pay a connection fee per call and then a per minute fee (usually 1-3p per minute, depending on the country you're calling). These are billed monthly on direct debit from your bank account. There's also the Post Office International Phone Card, which can be bought in denominations of £5, £10, etc. and which can prove cheaper than using your phone service provider.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Line Rental

One constant in your bills will be line rental. In many instances this is from BT at a fixed cost per month. Some suppliers, though, such as TalkTalk, require you to use their landline rental for some plans.

Billing

Paying by direct debit is the preferred option for most companies. Depending on the plan, in some instances its part of the contract. With others you receive a discount for direct debit. If you're not sure, ask the supplier.

You're billed by BT for your line rental (if you rent it from them) every three months. However, in most cases telephone services are billed monthly, rather than quarterly. You'll receive a paper copy of your bill regardless of whether you pay by direct debit or cheque (or postal order or cash). Some services send their bills via e-mail.

If it's not included, you can request an itemised bill showing all your calls over the month, which will help you keep track of your calling patterns.

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Faulty Goods Rights Checker lets you find out your legal rights on a faulty product in less than a minute. Try it now →