What Are My Rights on a Faulty Television?

Originally written by Chris Nickson, updated by the editorial team on 30th March 2026

Mr Tony Graham asks

I bought a 37" LCD TV,17 months ago from a well known electrical retailer. The TV now keeps turning itself off. The shop guarantee ran out 5 months ago,do I have any rights?.

Your 30-day golden window

Good news if your new TV develops a fault within the first 30 days. The Consumer Rights Act 2015 entitles you to a full refund during this period - no questions asked. The retailer must give you your money back and can't insist on a repair or replacement instead. Just remember to keep your receipt or proof of purchase, as you'll need this when making your claim.

If you're unsure about your specific rights based on when the fault appeared, you can quickly check your legal position using our free Faulty Goods Rights Checker.

After 30 days but within 6 months

Between 30 days and 6 months, you're still protected, though the rules change slightly. During this period, any fault is automatically assumed to have been there when you bought the TV, unless the retailer can prove otherwise. This puts the burden of proof on them, not you.

However, the retailer now gets first choice on whether to repair or replace your faulty TV. They'll usually opt for whichever costs them less. But here's the thing - if the repair fails, takes longer than a few weeks, or they can't fix it after one attempt, you can then demand a replacement or partial refund. What counts as reasonable depends on the fault, but waiting more than 14-21 days for a simple repair would typically be considered excessive.

Faulty Goods Rights Checker

Find out your legal rights on a faulty product in less than a minute.

Try our Faulty Goods Rights Checker free, here on this site →

The 6-month hurdle

After six months, the burden of proof shifts to you. You'll need to demonstrate that the fault existed when you bought the TV, which can prove challenging. An independent TV engineer's report typically costs £50-100 and may be necessary to support your case.

Your rights don't end at six months though. Under the Consumer Rights Act, goods should last a reasonable length of time. For a £500 television, 5-6 years isn't an unreasonable expectation. Retailers sometimes dispute this, but don't give up. Before heading to small claims court (which costs £35-80 to file online), consider free alternative dispute resolution services that many retailers belong to.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Don't forget manufacturer warranties

Beyond your statutory rights, check what the manufacturer offers. Samsung, LG, and Sony typically provide 1-2 year warranties as standard, with premium models sometimes covered for up to 5 years. These warranties are in addition to your legal rights, not instead of them. Register your TV when you buy it - the process takes minutes and could save you hundreds later.

Bought online? You have extra protection

Online purchases come with additional safeguards under the Consumer Contracts Regulations. You generally have 14 days to return items for any reason, though this doesn't apply to TVs if you've removed them from sealed packaging.

Different retailers offer enhanced protection too. John Lewis provides 2-year guarantees on many TVs as standard, while Amazon's A-to-Z guarantee can resolve disputes quickly. Currys and other major retailers have their own policies that sometimes exceed your basic statutory rights.

Citizens Advice offers excellent template letters for formal complaints and their consumer helpline (0808 223 1133) provides free guidance. When dealing with retailers, stay firm but polite - you'll often get better results than by being confrontational. Document everything: keep emails, take notes of phone calls, and photograph any faults. These records strengthen your position if you need to escalate your complaint.

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Faulty Goods Rights Checker lets you find out your legal rights on a faulty product in less than a minute. Try it now →

80 questions

Ask Consumer Rights Expert a Question

ConsumerRightsExpert Editor 22/09/2026 at 9:30 am

@Grahame Difficulty using it isn't a fault, so legally the shop doesn't have to refund or replace under the Consumer Rights Act. Your best bet is to check the retailer's own returns policy, as many (Currys, John Lewis, Amazon etc.) offer a 14 or 30 day change of mind window, though this usually only applies if you bought online or the box is unopened. If you bought in store and it's been used, they're within their rights to say no. Worth having a look at the free Refund Rights Checker to see where you stand: https://www.consumerrightsexpert.co.uk/tools/refund-rights-checker. Also give LG's setup guides a go before giving up, the QNEDs are fiddly at first but do settle down.

Grahame 22/09/2026 at 9:30 am

I purchased a 55” LG QNED 7 days ago , I’m not happy with it, find it difficult to use . Can I ask for a refund or replacement . Thanks Grahme

ConsumerRightsExpert Editor 10/09/2026 at 12:00 pm

@Marshy At 10 months in, you're covered by the Consumer Rights Act 2015, not just the warranty, so take it back to the supermarket rather than the manufacturer. Since it's over 6 months old, they can ask you to prove the fault was there from the start, but for a telly failing this quickly that's usually straightforward. They're entitled to one attempt at repair or replacement first, and if that fails you can then demand a refund (which may be reduced slightly for usage). Put it in writing.

Marshy 10/09/2026 at 11:22 am

I bought a 55inch tv from a supermarket 10 months ago,its still under warranty it now has no picture and intermittent sound,I have my receipt,can I get a refund.

ConsumerRightsExpert Editor 07/07/2026 at 1:00 pm

@Shaun Currys are wrong on this one. Under the Consumer Rights Act 2015, you're entitled to a single repair or replacement, and if that fails you can reject the goods for a refund (which can be reduced for use after the first six months, but you're well inside that window). The replacement counts as their one attempt to fix the fault. Put it in writing to their head office citing the Act, and if they still refuse, raise a Section 75 claim with your card provider or go to the retail ombudsman.

Shaun 07/07/2026 at 12:27 pm

I bought a TV from currys December 2025 within 3 weeks the tv broke. I took it back to currys and the tv was replaced. The replacement TV broke within 3 months March 2026. I went to currys and advised the tv had broke again and I want to reject the tv, as I gave currys a chance to rectify the problem which they failed. Currys said because the tv was replaced within the first 30days I have to have the tv repaired. I quoted the consumer rights act 2015 and they said that I have been miss informed and the consumers rights act 2015 doesn't work in this situation and I have to have a repair. I shouldn't have to have a repair when the TV as been replaced.

ConsumerRightsExpert Editor 02/06/2026 at 3:51 pm

@Tam Yes, you can still use the manufacturer's warranty for a repair, that's separate from the 30 day short term right to reject. You've also got rights under the Consumer Rights Act 2015 against the retailer for up to six years in England and Wales (five in Scotland) if the fault was there from the start. I'd push the retailer first actually, as they're the ones legally responsible, not the manufacturer. Ask for a repair or replacement in writing.

Tam 02/06/2026 at 3:45 pm

Bought a tv with limited connection, 30 day return has passed, can I use the warranty to get it fixed

ConsumerRightsExpert Editor 17/05/2026 at 1:30 pm

@Na Under the Consumer Rights Act 2015, after the first 6 months the burden is on you to prove the fault was inherent, so a retailer can ask for an inspection or report. However, they can't normally charge you upfront for that; if a fault is confirmed, they must cover the costs. Given you've already got the manufacturer and Amazon confirming it's a screen issue in writing, push back and quote that. If they still refuse, escalate to Amazon A-to-z or your card provider via Section 75.

Na 15/11/2025 at 4:05 pm

Can the retailer make you pay for them to look at the tv if you have used consumer rights to get help with a tv only eighteen months old when a picture taken and shown to the manufacturer and Amazon ( fire tv. Not cheap) and they both say it is a screen problem

Chocpenguin 21/08/2024 at 2:42 pm

My daughter got a TV from her dad and his partner. The TV is less than a year old and the today we removed the aerial from the TV to clean around and the TV aerial socket has come out with the aerial lead. She got the TV for Christmas. Do we contact the retailer who sold it or the manufacturer?

kev 13/08/2024 at 7:14 pm

I got a samsung oled tv just over 2 months ago, i carfully installed the tv and its been on the av stand not being touched, i noticed the other day that looking side view down the tv its bowed in the middle top to bottom, samsung are sending a tech out next week, but they said it may not be coverd under the warranty, what is the advice to help me in this situation, i can only think this has happend before i even got it, my silly fault for not checking, but ive had other tv's and never had this issue, i did mention the uk consumer rights too, but not sure too much on that, i am guessing if they want to go down the route of i damaged it, how can they possibly prove anyone would do that, no one goes out to damage a brand new tv

Dalrymro 23/05/2024 at 4:19 am

We bought a samsung 50" au8000 smart tv in april 22 its had a factory reset etc as per troubleshooting guide but it turns out it needs a new screen and assiciated component at a cost of nearly £200.The tv is at the repairers and obviously out of warranty.Bought at argos what can i do we have bought a replacement lg 43" but i feel £400 buying price for the samsung in 2022 and only lasting 2 years is not on can you help as samsung customer service are rude and very cheeky

Lulu 01/05/2024 at 5:56 pm

Bought a Hisense Tv in October 2023 opened it to check it and put it back in the box due to decorating. Husband then went into hospital for a knee replacement and only now was able to put it on the wall. When he went to turn it on there was a problem with the picture so put it back into the box and returned it the following day to the well known electrical store. A member of staff put it on a diagnostic test and apparently it was down to impact damage so no refund or exchange can be done ?. Please can anyone help me out with this matter thank you.

Consumer Champion 16/12/2023 at 8:37 pm

The consumer rights act 2015 states if the goods are faulty i.e.. an inherent fault (a manufacture’s fault) which is nothing to do with wear and tear or misuse.
If goods have not lasted for a few years (up to 6 years depending on the price paid) then it is a manufacturer’s inherent fault (component has not lasted as long as expected), therefore, we are entitled to a remedy by law.
The remedy will be either a free repair, or a refund taking into account usage.
The retailer is entitled after six months to ask us to prove it is an inherent fault, ie we have not damaged it.
This could be an expert report.
However, if the expert reports states that we have not caused the fault, then we would be entitled to the remedy, plus any out-of-pocket expenses including the report costs.

If remedy is refused, then the retailer is in breach of contract which is breaking the law.
Therefore, we will be entitled to take the retailer to the small claim court.
The retailer is not entitled to ask us to get an uplift code etc, as this will have nothing to do with the manufacture.
Nowhere in the consumer rights act 2015, does it state you need to go to the manufacturer for an uplift code. If they insist, then get them to quote the consumer rights act section that states you need to go to the manufacture for an uplift code as by law you don’t need to give any uplift codes.
If the retailer states it's their policy, then state their policy does not override our statuary right under the consumer right act 2015.

A lot of retailer's state "sorry there is nothing we can do as the warranty has expired".
By stating that, they are in breach of contract as they are denying us our statuary rights.
We only have a contract with the retailer so they can't by law fob us off by telling us to contact the manufacture. If they do they are only trying it on so jerk their responsibilities to save them money (most likely, as relying on we don't know consumer law) or they are ignorant to the law!
If the retailer still refuses to sort the issue out after a year, then the options left are to go to the small claims court, or if purchased with a credit card and the goods are over £100 then do a section 75 claim for the retailer being in breach of contract. When doing the section 75claim you must quote "breach of contract". the claim could be denied for the first time just to save the credit card company money. My advice would be don't take no for an answer. Keep pushing for the section 75 claim. The credit card company are within their right to deduct reasonable usage.

lewis brooker 06/08/2023 at 9:29 am

We purchased a 70” Samsung tv January 2021, by December 2021 it had to have a screen replacement due to defects in the screen. Now March 2023 it is stuck in boot loop and will not stay in. Samsung have said it’s out of warranty (12 months) but the tv was nearly £1000 this should not be happening. How can I get help with this?

Emmo 26/07/2023 at 2:31 pm

My mum purchased a 55 inch Hitachi tv in August 22. It has since become faulty with no power whatsoever. Argos will only offer a repair which you have to jump through hoops to even get a technician out. I have demanded a refund or replacement and they are refusing saying its their policy only to repair it. Are they legally obliged to replace or refund if under a year old?

Bk69 26/04/2023 at 12:07 pm

We purchased a Phillips Ambilight 50” Tv (50PUS8105/12) in February 2021. Last weekend, 25Apr 2022, when we put it on, we had the sound and ambient lights at the sides but no picture. Contacted Phillips who have washed their hands with the matter as it’s 2 month outwith the Warranty. I’d advise anyone to buy extended warranties with the LED tellies. AND DONT BUY PHILLIPS BRAND!!!

Sean morris 19/04/2023 at 2:07 pm

Hi I bought a Philips TV Dec 2020 and it died 2 weeks ago... only 3 months outside of warranty the TV was £600 its immaculate condition and hasn't been moved since day of installation. No consoles or any hdmi devices have been connected to the TV. Philips refuse to help due to being outside of warranty. I'm pretty sure their TVs are supposed to last more than 2 years please help!

Babs 08/04/2023 at 5:20 pm

Hi I bought a new Toshiba 55” tv from Argo a but when we tried to start it up it was full of lines with the top right corner outed a square area. We returned to aegis today but they refused to give us a refund saying it was accidental damage. They showed us finger prints on the top right hand corner. There was tiny writing on the box saying don’t touch the screen. But honestly we didn’t see it. How much impact would it take to slide the tv out of the box. Where do I stand with this.

Mark 08/03/2023 at 7:07 pm

I purchased 2 Toshiba TV,s from Tesco for just under £900 and both have now broke and just outside the warranty period.
Is there anything I can do.
One breaking fair enough but 2 that isn't right at all.
If anyone can help.
Neither Tesco or Toshiba want to help.

Juliachoo 19/01/2023 at 6:31 pm

Bought a JVC 50 inch it was delivered 12th January, have to keep resetting it, then next time you watch it can only get BBC1…no other programmed except Netflix & prime! Keeps saying no signal but all the other tvs in the house are unaffected. Can I ask for a full refund?

Caz 10/01/2023 at 10:11 pm

Bought a jvc from Currys on Sunday 2023 took it home put it on the wall to find picture quality was terrible could watch it at all next day took back to Currys for a refund which they refused as I had opened the box what can I do ?

Jim 02/12/2022 at 1:04 pm

Bought an LG tv 3 years ago.

Backlights have failed. I agreed to pay £150 to have LG repair it.

Sent away and then returned-lights fixed but remote didn’t work.

Sent away again and this time they returned it with the screen smashed and frame completely snapped.

Purchased through Argos card and although the purchase is on my account there is no detail of the transaction. LG have refused to accept anything Argos send them as proof of purchase, won’t do anything until they have proof of purchase.

Ultimately I’ve paid £150 for them to break my tv

Nadz 18/11/2022 at 9:54 am

Bought a brand new Samsung UE70TU7100 70” 4K TV in Jan 2021 and it’s stopped working in Aug 2022. I had paid £649 for it in an offer. Now Samsung says it’s out of warranty and sonic direct says I’m to contact Samsung. Really upset the tv has died after 17 months. Keeps going off persistently, I can hear the sound but the screen is blank. Apparently it’s a known fault in Samsung TVs but is there anything I can do? I hadn’t had it insured as I wasn’t expecting it to go this soon.

Juddy 28/08/2022 at 12:42 pm

I bought a bush 50 inch beginning of 2021 and it was faulty, after ringing Bush and doing tests on the TV they said it needed replacing, argos the seller didn't have the same model, so sent me a 50 inch Toshiba to replace it, 15 months later it has a big purple line running through it and after ringing Toshiba they admit it's not fixable but because its just over 12 months they won't replace it, neither will argos, what can I do? Please help

Nicjo 23/08/2022 at 5:51 pm

Purchased a samsung ue43au8000 TV September 2021 started with a fault in December 2021 rang samsung tech advice went through the retuning process told that this will cure problem been on the phone to them at least twice a month until May 2022 when after a lot of hassle from the customer services staff who finally agreed to send out an engineer to look at it l have had 2 engineers come with new pcb's that have been faulty another engineer came put a new board in and managed after about an hour to get it to work great!!! A couple of weeks later tv goes wrong again?? but l thought it was fixed clearly not yet another engineer came without another faulty pcb he left next day 2 engineers arrived together down loaded new soft ware through his phone onto my tv (l don't have or want the Internet and have googled to check and it says any smart tv will work without the internet) that was thursday of last week hmm lovely come Saturday at 5pm the tv locked up again unplugged from the electric so it could reboot immediately rang tv engineers missed them by about 4 mins rang samsung yet again explained what had happened by this time l asked for a refund but oh no yet another engineer is coming out 2moro should have had a call back from a manager within 48 hours never happened spoke to 4 different people told them l'm unhappy and want a refund because clearly there is something more wrong with the tv than just a faulty pcb sansung are absolutely refusing to offer me a refund even though the tv is faulty had a 6yr guarantee on it they won't give me an UPLIFT number so the dealer l bought the tv can give me a refund WHAT CAN I DO ABOUT THIS PLEASE

Paul 03/06/2022 at 12:10 pm

Bought a Samsung UE43AU8000 TV on 25/11/21 from Richer Sounds c/w 6 Years guarantee.
On 29/05/22 which is 6 months later, the TV stopped working. Richer Sounds say to contact Samsung with TV details and pictures of TV. Samsung have now said that they will not fix TV as warranty does not cover it. They haven’t even sent out a TV engineer to look at the TV to see what the fault is.

Misha 02/06/2022 at 10:26 am

Hi, I bought in November 2020 58" Hitachi smart TV in Argos. I had one year warranty. In May 2022 my TV has panel failure. Argos told me that they can't help. Do I have any chance Hitachi will have longer warranty.

Many thanks

Charlieb1990 01/05/2022 at 10:48 am

Purchased My 58inch hitachi tv on 13/11/20 around 18 months ago screen the screen has frozen and now gone black and white. I rang Argos and they have told me that I am out of warranty by 6 months. What are my rights?should they give me a replacement or repair . The tv is hung up on the wall so no one has damaged it so is definitely manufacture fault. I also still have receipt.

Ol 24/03/2022 at 11:01 am

My 65" Samsung I bought in May 2020 with an rrp of £1299 has had faults and bugs cropping up for several months and getting worse and now it's giving me purple squares and green lines that move even when paused when I try watch any streaming app. The home button still bring up the browsing options and homepages of apps, but when I start to stream it goes wierd. It went from crashing once or twice a day to several or a dozen times a day now, it fails to load some apps, thinks I want one source when I'm selecting another, had to select bbci player 9 times before it would stop giving me nintendo switch and gave me bbci players.
Samsung say they only give 12 months to TVs regardless of price paid (so even their ultra expensive 8k crystal LED and their 98" £17,999 TVs also only get 12 months too, yet their phones including their cheapest one gets 24 months...
Never buying Samsung again as my galaxy s20+ has had signal faults and my previous s8 had issues too. Will be switching to Toshiba and iPhone as my £299 48" Toshiba TV (gave to my parents when i got this samsung) has lasted 7 years of constant use and perfectly fine besides the brightness dimming a little revently, and my 32" Philips I got in 2008 lasted 8 years before being stored away and it still works, which I might have to revert to if this samsung fully packs in.

Kay 07/03/2022 at 10:22 am

Hi i have a 65" panasonic TV, paid for on a weekly basis for 2 years. Not even a month after finishing paying for it I get multi colours all over the screen. Has not been damaged as it sorted itself out but its doing it again now. Perfect home saying its not their problem but panasonic said I have to pay for it to be repaired but surely that's not fair, it should still be under some sort of warranty

GDAD24 16/11/2021 at 4:14 pm

I bought a 40inch Panasonic tv 18 months ago it turns on I get sound but no picture, what are my consumer rights, I bought it at Argos

Greta 27/08/2021 at 5:36 pm

I purchased a Toshiba 43 inch smart TV on 22/9/19 from Tesco Dunfermline.This month the screen went blank and has remained like this. Tesco say it can’t do anything as the warranty of one year has run out. Surely a television sound last longer than 22 months? Otherwise it’s not fit for purpose , is it ? I don’t know where to turn, it seems so unfair.

dkatmk 22/08/2021 at 7:35 pm

Purchased a Samsung QLED 65 TV through VERY in September 2019, today the screen went blank and is now persistently going on and off, I am assuming there is a fault in remote updates for the Smart TV however I’m unable to get in to settings through the remote as it doesn’t stay on long enough, looks like it’s well and truly broken! Samsung states 1 year warranty, but for a TV under 2 years old at a cost of £1200 shouldn’t just go surely? What are my rights, who should I be contacting? VERY or SAMSUNG? Thank you!

John22 19/08/2021 at 3:01 pm

I purchased a 43” LG TV from curry’s in 2019 and all was well until the screen went blank out of nowhere. There is still sound but no image, I’m assuming it’s a burnt tube or fuse in the TV that is causing this however I’m not sure whether this is classed as a Manufacturer Fault. Can someone help?

Sazza 14/08/2021 at 6:14 pm

Purchased Samsung 55” TV 27 months ago and screen is turning black. Started as a line and is getting bigger. Samsung said out of 2 years warranty so would be charged: with no guarantee they can fix plus he payment I don’t feel happy going ahead and feel 2 years is a short period for a tv with a brand like Samsung to break. They offered us 15% off a new one that we have to purchase through there website. Sorry don’t just have 100’s in the bank to purchase a new one. Do we have any rights? We purchased through a catalogue who have also said out of warranty nothing they can do.

Ali 06/08/2021 at 10:29 pm

I spent £2k for a 50” Samsung tele about 7 months ago, and the screen just gone recently, afterwards I contacted to the Samsung and they fixed twice and still didn’t work and they just took back for third time. I asked for refund or replacement as I don’t want to keep this tele after being fixing that many times. But when I contacted to the the head office they are saying they will keep just fixing as many as they need it.
Is any way I can get refund or replacement for this issue. Thank you in advance

Iris 06/07/2021 at 5:07 pm

Hi.. I purchased a sony bravia from Aol... And there is a cple of issues hair line right across the screen and the sound goes sparodically silent... Reported the failts to Sony and sent a software up date usb stick to down load.... After this didnt help they asked if i had a warranty which i dont.. The tv cost 800 and only 2 n half year old it should be working perfectly

.They are not accepting liability or taking it further i feel totally disappointed and let down..and will be persuing the matter further
.
Voncen customer

Fassie 28/05/2021 at 2:33 am

Hi I bought New 55cm LG TV after 7 days I realized that the screen has movement, what must I do?

Sm 27/04/2021 at 1:01 pm

Currys changed me 95 to diagnose an issue ,they said if its a manufacturer fault I will be refunded the fee. I have been refunded but they only offer 328 as compensation, and told me its down to me to prove its a manufacturer fault... we they've admitted that when they refunded my 95. the tv is 33 month old sony bravia costing almost 900.
The 328 is not acceptable as far as I'm concerned as the unit should last a reasonable amount of time. The customer service is shocking so I've escalated the issue with Dixons cdl.and still no answer.

okihug 06/04/2021 at 12:18 pm

I would like to know my rights if a SONY tv bought in good faith can no
longer connect due to new policy agreement I do not want to sign. This was not part of the agreement on purchase

Barney 26/03/2021 at 10:15 pm

Purchased a Sony bravia tv with a 5 year warranty which is now 3.5 years old.
I recently had it professionally calibrated & was informed it had screen burn issues this was picked up whilst being calibrated you can't notice it watching tv normally.

The manufacturer has offered me a similar replacement is it possible to keep the tv & get a part refund & they cancel the remainder of the warranty.

Sparks 14/03/2021 at 11:07 am

Purchased jvc 24inch smart TVs from curry’s October 2020.Tv keeps switching on and off and remote won’t swich it off, have to switch power of considering it’s only 5 months old curry’s could only offer a repair saying the warranty doesn’t cover a replacement .not very happy with curry’s

Alane54 27/02/2021 at 8:17 pm

Hi I bought a 65inch tv from brighthouse I'm still paying for it for another year the back light has gone but they won't do anything what are my rights

Zaree 22/02/2021 at 11:51 am

Couple of weeks ago I bought a smart tv 65inch from currys funny thing it started blurring out I thought maybe I might have pressed some buttons or something now coming across this I'm not too sure could you please help me out what can I do?

Stevie 20/02/2021 at 10:38 pm

I purchased a Panasonic 58 inch TV October 2020 under lockdown only to find that the colour quality can be very washed out no matter what setting you use. The TV is nowhere as good as my previous Panasonic TV which is 5 years old. Panasonic said go to my retailer so John Lewis said they would only collect TV dues to Covid and take it away but parts could take ages due to Covid or EU issues, not prepared to loan me TV or replace it or credit note it so I can buy alternative model. Looking at reviews quite a few customer have same issue and yet other say perfect. As this is my main TV how could I not have one for 2-3 months, is this fair for a TV that is obviously faulty or has design fault !

Trigger 18/02/2021 at 9:35 pm

I recently bought a 8k, 75 inch television costing £4000 - due to the size I paid a company £100 for it the installed correctly on a bracket, I got a receipt. After a couple of days I noticed a line down the far right side. I contacted Samsung who agreed to either send an engineer or replace it. I said replace it but they are putting the tv back on the wall, I’ve received an email refusing to refund the £100 or install the television- is this correct?? Seems wrong

Fred 01/02/2021 at 7:42 pm

Bought a tv from curry’s 27th nov 2020 as an Xmas present for my partner..the tv was faulty and cannot be fixed..the same tv is now £220 more expensive,they will only offer me a voucher for the price I paid..Not a replacement..what are my rights

LHTV 01/02/2021 at 9:33 am

Hi, I bought a Samsung tv from Currys back in July 2019. The screen started to fade on one a couple of weeks ago and then went completely blank. I have contacted currys via email and they haven't replied trying to get though on the phone to them is a nightmare. Do you know what my rights would be in this situation. Thanks

Helen 20/01/2021 at 8:54 pm

Husband purchased a Polaroid tv from Asda in Sept 2019 for my birthday in October. This week it has stopped working. What are my rights? I have the receipt and box.

Mum 17/01/2021 at 10:47 pm

Hello, I bought a Samsung TV 49 inch Argus store two years ago, I didn't buy insurance I don't know what to do now. you do not have insurance, we can’t help you. Please help me 2 years only for TV.

Samsung tv 15/01/2021 at 11:53 pm

I bought a Samsung TV two in 2018 in November, it broke after three days, it slowly faded and the screen went blank completely. I bought it from Argos 49 ' Smart TV. I called Vargas, they told me that you have no insurance and you can ' I don’t know what to do, could you help me, please, where can I contact

das 05/12/2020 at 4:02 pm

Purchased a LG50nano796ne(2020) from J Lewis on line 30 Nov 2020 as all stores were closed so was unable to view / compare it to other makes prior to delivery. upon delivery I found out that it would not load any of the catch up channels with the exception of the BBC catch up also the picture is not as sharp as we expected. contacted LG who informed me that it is a licensing problem which they are working on to rectify no date given!!. Advised to go into store and ask for their advise as to a temporary fix ie Fire stick to access catch up channels store. Store advised me that this would work but if we were not happy with the quality of the picture to go back to customer services and ask for the TV to be replaced with another TV of our choice. Did this after having a good look around store display and taking the advise of staff picked another Tv more expensive but gave all channels we were looking for plus a sharper picture. Contacted J LEWIS again who then said that under the "Privacy law" they will not exchange the set due to being unable to clear all private info that is stored within smart Tvs and which could be accessible to another buyer. not happy with either LG or J Lewis. Any advise how to solve this dilemma.

Nat 27/10/2020 at 10:40 pm

I purchased a Panasonic 55 oled in April 2018. It went wrong in November 2018 and a new screen was fitted.
Almost 2 years later I noticed some image retention on the screen phoned Panasonic as I had a 5 year guarantee only to be told doesn’t cover screen burn.
Richer sounds or Panasonic are unwilling to help as implying I have misused the television by watching it.
Will I have a good chance taking this to a small claims court ? I paid on my credit card so can I put this in dispute with the card company ?

drift 31/08/2020 at 7:30 pm

november 2018 bought a panasonic smart tv,on friday message appeared on screen saying there was an update available,press yes and told it would take a few minutes.tv packed in and tried all the advice given on line to start it up again without any luck.now local tv repair says it has blown something and it is going to cost me a large bill,anyone heard of this before? i have contacted panasonic about this as thought seeing it was them that asked me to perform this update they should be held to account for it breaking down.am i asking for too much.like to hear your opinion.

NMH 27/08/2020 at 2:28 pm

NEVER TOUCH SONY
Their customer support are nonsensical and the product (HW and SW) have gone down hill. They last 20 years I have had nothing but Bravia. This is current will be my last.

lpat 16/08/2020 at 8:13 pm

i bought a 50 inch samsung series 7 hdr smart tv. within 10 days of purchase the screen started flashing. took it back to shop but because it did not flash when he turned it on refused money back. what rights do i have to return for a refund?

Z 09/07/2020 at 8:25 pm

Be careful buying from argos seems lot electrical items stop working after 14-18months not prepared to replace help in any way. I will not buy from Argos again. They should be sending Bush smart TV back to there supplier seem same problem vertical lines picture flashing on & off issue they are well aware of but continue to sell to people. I'm furlough no job to return to not able to replace my TV bought 15months ago. Shame on you Bush and Argos

LM 04/07/2020 at 10:11 pm

Don't buy Sony TV's
Ever since I can remember my family or I have had a tv. And over the last 30 or so years we have always gone for a Sony. Just over 4 years ago we bought 2 Sony TV's one for myself to watch sport on and another 55' Curve screen TV to share and watch films on. Both have always taken their time to start up and I always put it down to the factthey are Android TV's. In February my TV (the sport one)started to have problems,having to be re-booted regularly, very slow to start untill it eventually crashed completely. I spoke to Sony who could not have cared less. I found them most unhelpful always coming back to the point that the TV was out of manufatureers warranty. Fortunately I bought it from John Lewis with a 5 year warranty and it was taken away for repair and returned just before lockdown. On its return we found that the Netflix and Amazon Prime Apps did not work. We spend hours trying to get them going but nothing. As we were in Lockdown I could not get an engineer back out. Eventually the TV crashed completely and has been away for another 3 weeks to get fixed. Sony have sent new parts and updated the firmware but still no TV becuase the apps still don't work. In the meantime our beautiful 55' state of the art curve TV started to have issues, freezing, needing to be re-booted and finally has gone completely. So I am giving everybody my honest evaluation of SONY TV's, they are total crap and you should stay away from them. 100 per cent failure rate After 55 years of having access or owning a TV with no problem I would say that this is more than bad luck but SONY are not fit to be a TV manufacturer. Repair it? I would say bin it!!!!!!!!!!!!

Lost confidence the TV is not fit for purpose how do i go about getting my money back

Z 28/06/2020 at 7:29 am

I had Bush lcdtv smart 14mths old from argos today has lines half way across TV this very bad surly 14months is not acceptable do not buy Bush TV from argos is my advise.

Dotty 20/05/2020 at 2:58 pm

23/1/19 Ipurshased a Samsung UE43NU7020 UHD tv and paid in full from Sonic Direct a large electrical store . 15 months later
the Tv turned off and would not restart . Reputable tv reair serviceman took it away to diagnose and repair .
The diagnosis report stated it was the back light and tv was unrepairable as repla ement screen not available. Report also states that the problem is inherent on this model and failure due original component quality NOT wear and tearor misuse in any way .
Please can somebody tell me what my rights are . I paid 322.99for this Tv . HELP !!!

UPPO 13/09/2019 at 9:47 am

2 yr Oled55 inch purchased from Richer Sounds. Failed attempt so far with LG but now addressing my consumer rights with Richer Sounds who did offer goodwill £900.00 screen repair both LG and Richer Sounds as not covered by warranty.
Sent e-mail and told them to sort it at no cost...

Am I right and is it a small claims step if I get a negative response....known issues with Oleds even posted on LGs Facebook site.. why should I have to prove it's my fault as they try and say if the reports are the same as mine

Rc 24/07/2019 at 9:00 am

(Correction)
If a video game console purchased in 20/11/2017 has now had a fault of software. It's out of its 1 year guarantee and was offered an extended warranty on day of purchase but didn't take it. Is it liable for a part refund and is that done in store?

Rc 24/07/2019 at 8:58 am

If a video game purchased in 20/11/2017 has now had a fault of software. It's out of its 1 year guarantee and was offered an extended warranty on day of purchase but didn't take it. Is it liable for a part refund and is that done in store?

Alfie 13/06/2019 at 11:43 am

We brought a tv from Argos on 20/12/18 it has now stopped working tv is a Panasonic but repair man said it is not made buy Panasonic what can I do

Ange 07/06/2019 at 9:18 pm

I bought a 43' 4K Hisense TV from Littlewoods catalogue on Sept 13th 2017 and I also bought and Amazon Firestick. Well,when I was trying to use the Firestick,the TV would turn itself off into standby and when I pressed the power button,it went through everything like I had just plugged it in and not just on standby. I stopped using my Firestick. But now it is happening when I am using my Xbox One,which is happening more frequently and today,as I couldn't play my console thought I would watch some youtube(that had a button I just press)...well now it is happening when I'm watching YouTube. I did have my Sky box,Firestick and console plugged into the HDMI 1,2 and 3. I've since unplugged the firestick but am so worried that the whole TV will break soon. I haven't emailed Hisense and after my 1st email,they were very quick to answer and asked me for picture,proof of purchase etc etc which I've sent off but I've heard nothing from them so have emailed them again asking if they have received my emails. I haven't got the box and it cost me £499 from the catalogue. I am devastated. What are my rights regarding this issue as buying a new television is NOT an option at the min. Thanks for your time.

Mug for buying LG O 19/12/2018 at 2:23 pm

I Purchased a LG 55" OLED from a shop with receipt £1,600 Guarantee 1 year, after 18 months it has big green lines with writing on and green spot's,I rang the shop they said ring LG they replied we don't guarantee this. How can you make a TV then pick and choose what you will guarantee ? I was not told of Screen burn when I bought it, I don't play games at 73,This OLED TV is not fit for purpose, it should last more than 18 months, what redress have I ? Got nowhere with the shop, same with LG, It's all a CON.

Serrapeptase 01/05/2018 at 5:53 pm

I purchased an LG tv 2 years ago from Argos costing almost £400, it has now broken down. My previous tv from Argos broke down after 12 months, I now wonder if these tv sets are not seconds or refurbished sets for this to happen so soon after purchasing. I must point out that I am a low user of a tv set which makes it even more disappointing and surprising.

leah 20/03/2018 at 1:35 pm

Hi
I purchased a television 2 years ago from Argos a 50 inch bush tv. Long story short the tv would flicker and power off by it self. After 3 weeks of fighting with Argos they replaced it with one of smaller value however better spec.
14 months I have had lines appear down the centre of the tv. Ringing Argos they have said it is out of warranty and to phone Bush myself as it's no longer anything to do with Argos anymore. I did so to find bush is owned by Argos. They have said the same out of warranty so no help. Phoning back they are refusing any help. I'm panicking 14 months use of a tv and nowhere to turn.
I have phoned citizens advice and they have said they should replace it within 5 years due to consumer law legislated in 2015. Can anyone help???
Thank you

toe 12/02/2018 at 11:56 am

I bought a 55 inch lg tv from currys 23/07/17 [£1299] 1 week later green line appeared down right side of screen, currys replaced tv next day. 3 months later purple line down left side, problem came & went in december rang lg who replaced screen. now have green line back on right rang currys who told me ring lg as they repaired tv. will not replace as need to attempt 3 repairs. 2 tvs plus new screen same fault each time 3 and counting, surely a problem with this model LG55SJ850V

ConsumerRightsExpert Editor 15/01/2018 at 11:45 am

At this stage, the retailer can choose whether to offer a replacement or a refund. As long as the product is of equal specification to the one it's replacing, we don't think there's much you can do here. It might be worth checking further with specific details of the products to Citizens' Advice.

lallen 12/01/2018 at 12:43 pm

Have a tv which developed a fault within one year of purchase. Engineer sent. They confirm the tv is beyond repair and will need replacing.However, the tv I bought is no longer available and they are forcing me to accept a tv of their choice. I do not want the tv they are offering as its reviews are less than great. I want a more expensive tv and am happy to pay the difference to have the tv of my choice. Do I have to accept the tv they are forcing on me? I did not choose the tv they are offering and seem to have no say in the matter. The original tv was close to a grand.....

ConsumerRightsExpert Editor 01/03/2016 at 10:22 am

Yes, the retailer is responsible for this. At this early stage, if it is fault you can return it for a full refund. More information is here

andy 27/02/2016 at 6:01 am

I have just had a 55" tv delivered which I purchased from TescoDirect. It arrived with serious manufacturing faults. Tesco inform me that they have used another company to supply this tv. This other company (BOX) want me to put the tv onto its foot and take pictures. It is a big item and I am a senior person. Surely, Tesco are responsible for sorting this out for me, not a third party.

Shab 03/04/2014 at 7:09 pm

I have purchased a tv from currys with a ' whatever happens premier care-plan' however i used the care plan once when the tv fell whilst i was decorating and the screen cracked. Recently my young children actually knocked the tv off the stand and it broke. So i rang currys explaining the situation and they were very happy to come collect it and repair it. The next day i received a phone call and currys told me that since this was my second claim in a month they will mot repair the tv and they are returning it back to my address. They also told me to write a detailed letter to head office explaining exactly what happened and then the head office will decide what to do. When i took the care plan it didn't mention anything about how many claims i could make . I am wandering what rights i have as a customer and if currys should still repair the tv since i have paied £159 extra for a premium care plan.
Now i am left with a tv when i was told that they will repair it within 7days

Dawn 17/03/2014 at 12:48 pm

I purchased a Samsung LE40D550KIWU 40" full hd TV from Comet in October 2011. Have been told by Samsung TV should last between 4-8 years. Lines have appeared on screen and Samsung registered repair company have quoted £410.45 to repair as it needs a new screen. Samsung Warranty (1 year) has run out and they are refusing to do anything with regards to repair, exchange or refund. No extended warranty taken out on TV and Comet went bust. Do I have any consumer rights whatsoever to pursue this further?

sooty 26/10/2012 at 11:54 am

I bought a LG 42 in Plasma TV 10 months ago, a patch on the screen as turned gold, this can be seen with the TV off and when watching TV it is noticeable. I have been told by a TV engineer that it a power supply fault.
The TV was returned today still with the golden patch. I have refused to accept the TV back as the fault is still there. I was told I cannot do that, the reason being is that the TV works.

blackwatch 13/01/2012 at 2:58 pm

Bought a dishwasher from club book,had it for 13 months and the motor stopped working phoned the manufacturer who told me to phone the retailer. They are offering to pay repair which is £150.00 only if I pay for the repair first then send them the invoice for the repair is this right that I have to be out of pocket to get this sorted?

Norfolkguy 17/07/2011 at 11:44 am

surely something should last a reasonable amount of time especialy something costing more than £200 so would it not be the case that the TV was not fit for purpose ?

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