One of the most common questions in consumer law is whether you can get your money back. The answer depends on several factors including why you want a refund, how long ago you bought the item, where you bought it, and how you paid. Many people do not realise that shops are not legally required to offer refunds if you simply change your mind about something bought in store.
However, if goods are faulty, not as described, or not fit for purpose, you have a legal right to a remedy regardless of the shop refund policy. Online purchases have additional protection under the Consumer Contracts Regulations 2013, which give you a 14 day cooling off period. This tool gives you a clear answer based on your specific circumstances. If you have any comments or would like additional tools, please leave a comment at the bottom of this page.
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