Consumer Rights Act 2015 Checker

The Consumer Rights Act 2015 replaced and simplified three older pieces of legislation covering goods, services and digital content. It sets out clear rules on quality standards, your right to reject, repair, replacement and refund, and protections against unfair contract terms.

Describe your situation and this tool will check your rights under the Act and tell you exactly where you stand. If you have any comments or would like additional tools, please leave a comment at the bottom of this page.

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This tool provides general guidance based on the Consumer Rights Act 2015. It covers goods, services, and digital content purchased from traders in the UK. For complex cases or high-value disputes, consider seeking advice from Citizens Advice or a solicitor.
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