What this tool does

It helps you work out where you stand when a holiday has not gone to plan, and what you can realistically do to put things right. You tell it what happened, and it gives you a plain English summary of your rights, who is likely to be responsible, and the practical next steps to take.

That might mean claiming a refund, asking for compensation, pushing your travel insurer to pay out, or chasing the airline, hotel, or tour operator directly.

When to use it

Use it if something has gone wrong before, during, or after a trip. That includes cancelled or heavily delayed flights, lost or damaged luggage, hotels that turned out to be nothing like the description, a tour operator or airline going out of business, being stranded abroad, changes forced on you after you booked, or an insurer refusing to pay a claim you think is valid.

It works for package holidays bought as a single booking, and for trips you put together yourself from separate flights, accommodation, and transfers. The rules are different for each, which is often where people get stuck, so the tool will point you to the right ones for your situation.

How it works

You answer a few short questions about your booking and what went wrong, for example how you paid, who you booked with, and what happened. The tool then gives you a written summary covering your likely rights under UK consumer and travel law, who to complain to first, what evidence to gather, and when it is worth escalating to an ombudsman, the CAA, or a small claims court. Nothing you enter is saved, and you do not need to create an account. The result is guidance to help you decide what to do next, not formal legal advice, so for complex or high value disputes it is still worth speaking to a qualified adviser or solicitor.