Dealing with a builder who has done poor work, disappeared mid job, or is demanding extra money is one of the most stressful consumer disputes. Under the Consumer Rights Act 2015, any service you pay for must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable price if no price was agreed in advance. If these standards are not met you are entitled to a repeat performance or a price reduction.
This tool gives you a step by step action plan based on your specific situation, including how to document the problems, how to formally complain, your options for getting the work put right by someone else, and how to recover your money through the small claims court if necessary. If you have any comments or would like additional tools, please leave a comment at the bottom of this page.
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