When Cosmetic Surgery Goes Wrong

Originally written by Sarah Clark, updated by the editorial team on 2nd April 2026

Cosmetic surgery is something that’s becoming more and more popular, and with so many clinics now offering a huge variety of procedures, it can be hard to know what to do, and who to choose to do the work you want.

If you've experienced problems with cosmetic surgery and want to understand your legal position, you can use our free Consumer Rights Act 2015 Checker.

Finding a Reputable Cosmetic Surgery Clinic

The first thing to check before you entrust your cosmetic surgery to anyone is that they are reputable. Of course there are never any guarantees but you could check that they are registered with the British Association of Aesthetic Plastic Surgeons (BAAPS) before going ahead with anything. The BAAPS was established for the advancement of education and safety in cosmetic surgery, and maintains lists of members that are also are on the Specialist Register of Plastic Surgeons that’s maintained by the General Medical Council.

You can check to find out whether any cosmetic surgeon is on the Specialist Register by telephoning the General Medical Council Registry on 0161 923 6602.

Things to Remember about Cosmetic Surgery

Even with the best and most qualified cosmetic surgeon, things can sometimes go wrong, and even if the surgeon has done their job exactly as they should have, you might still be unhappy with the results.

When you are thinking about and researching cosmetic surgery, you need to make sure that you have realistic expectations about what the procedure can and will do for you. Talk this through with the surgeon before agreeing to any treatment – they will be experienced enough to advise you if they think you might be expecting too much from your chosen procedure – or that it might not be suitable for you.

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If You have to Complain

If you have had cosmetic surgery and you are not happy with the results, or you think that the procedure was not carried out properly, you should take the matter up with your surgeon, through the hospital, or clinic, that referred you.

The surgeon, or hospital staff, may be able to deal effectively with your concerns, particularly if the healing process is not complete, or your body still needs time to settle down. If, after the healing process is complete, you are still not happy with the results of your surgery, the hospital, or clinic, may offer you further surgery to put things right.

Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.

Complaining to the Care Quality Commission

The first thing you need to do if you feel that you have a genuine complaint about your cosmetic surgery procedure is to complain to the clinic or practice where the procedure was carried out. Most reputable clinics have a complaints procedure – ask what this is and make sure that you’re fair, and realistic.

Give the clinic or surgeon a reasonable amount of time to respond to your complaint. If you don’t think they have dealt with your concerns properly, it’s then up to you if you want take the matter further.

All hospitals and clinics that offer cosmetic surgery have to be registered with the Care Quality Commission, who are able to take action against a clinic, hospital or surgeon if it believes that certain prescribed standards have not been met.

If you have a complaint against a cosmetic surgeon that you would like investigated, you can write to: The Healthcare Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG
Telephone: 0845 6013012

Negligence and Personal Injury

If your complaint involves negligence on the part of the surgeon that’s led to personal injury, you might also like to contact one of the many personal injury compensation claim solicitors who often offer a ‘no win no fee’ service to take up your case. Be sure that you use a reputable and well established firm though.

The Next Step

Now that you have read through the advice above, you might want to put it into practice. Our Faulty Goods Rights Checker lets you find out your legal rights on a faulty product in less than a minute. Try it now →

40 questions

Ask Consumer Rights Expert a Question

Chezza 26/03/2021 at 1:44 pm

Some 18 months ago, I had a neck and lower fave spring lift, undertaken by Amur Khan of the Harley Street skin clinic. I had originally attended an assessment for a facelift. However, was persuaded that a Spring Lift was my best option. Following the procedure, I was extremely unhappy and asked for a refund. Dr Akan offered to repeat the procedure free of charge. Again,I was unhappy and felt that I looked worse that before I undertook the procedure. Dr Khan offered to correct the procedure. I am devasted with the result and decided to cut my losses and have asked for a refund. I have given the clinic 3 months to resolve the issue, and they have decided to take no responsibility. I saved for years to have a face lift when I retired and now feel thoroughly let down

Yogagirl 22/11/2020 at 10:05 am

I had a face/neck lift with Amir Nakhadjevani 11 months ago and the neck and lower face have been left hanging with thick fatty Hampstead jowls I was just wanting lower face lift but he told me the concept face and neck lift look better done together, however he did not lift my neck and when I complained he said he no longer does cut in chin and liposuction would be too expensive and he would have to throw the machine away and he offered to pull the flesh on my jaw bone and stitch behind my ears I declined as I no longer trust him. the sore scars behind my ears are now looking bigger as are scars running down front on face near ears due to weight of fatty tissue on jaw bone. I massage twice a day and contacted two top surgeons and both can see what has gone wrong so now I am going to Complaints in his clinic. Is this the correct procedure.

botched nose 10/08/2020 at 10:00 pm

the hospital group . i had a nose job by marcos sfozza .he botched it . any one else had the same done ? i'm pursuing into it further .

botched nose 10/08/2020 at 9:48 pm

this is for sj . comment . i had a nose job back in 2008, but i wasnt told by my surgeon that he cut the bone to make shape ? its botched and sinks in ? i was told by the surgeon he was sorry. and that i could get a revision . but never happened? i have been to no win no fee for advice . and was given to pursue it and even take it to an odbudsman .

Sj 23/07/2020 at 9:42 pm

I had a rhinoplasty with a very well known company in 2018 and was unhappy with the results. In October 2019 it was agreed I was to have revision surgery.

Since then the company has gone bust and have been bought out. I have been advised I need to come back as a new patient and pay again for a new surgery as they are not doing any revisions.

Is there a way I can claim back my money for my original surgery or how do I handle this situation as I cannot afford to pay for another surgery and was promised something which they have decided to not follow through with

Kim 21/09/2019 at 9:27 am

Hi..had a mini tummy tuck 2 weeks ago.
Absolutely devastated. Scar is really high and up to the top if my hip bones... I look horrendous! Give me back my loose skin.
Thus is not where the surgeon marked pre op... this as really knocked my confidence.
Is there anything I can do?
Obviously the surgeon cannot move the scar

Angel 30/08/2019 at 4:34 pm

Had s tummy tuck, by a London surgeon, it’s totally botched. I have a fapba, fat above pubic bone area. My belly button is a scar, the whole thing is wrong. The surgeon no longer works in the London clinic, so if I want a new consultation they will do it for free, but I will have to pay for the surgery.
It’s not right and I want to know what I can do about it

MR 13/08/2019 at 10:10 pm

I had mastopexy and breast augmentation last year resulting in nipple necrosis and infection. 1 month post op I had my nipple debrided and implant removed. Was told it would be fixed 6 months later. Over a year on and my surgeon has left the company, surgery has been cancelled numerous times and post op care has been a sham. Have requested refund and compensation. Is this likely to be granted?

evie 24/07/2019 at 5:54 am

I’ve Just Came Out Of A Domesic Abusive Marriage, After 32, Years’
I’m 52’ I Looked Awful I Have No Confidence, My Three Children Decided To Pay For Me To Have Treatments, My Daughter Made An Appointment At A Beauty Salon, Omg The State Of My Face, My Daughter Told The So Called Owner, What I Needed Doing, I Didn’t Have A Clue ,
After The Procedure Straight Away My Face Was Bleeding & Swelling, The Next Day I Was Unrecognisable,
I Rang This Beauty Salon And Made An Appointment,I Couldn’t Go Out Anywhere For Three Weeks Due To The Bruising And Swelling , I went Back To The Salon I Asked For A Refund, She Laughed And Said, No Way ‘ I Asked If She Could Make My Face Matching, She Laughed And Said My Dear Your Not 18!! Which I Found Insulted And Embarrassing ,
She Put More Fillers In My Face ,
I Look Like A Freak, When We In The Car Just About To Leave, I Looked Back Into The Salon, She Was Laughing With Three Other Employees,
I Don’t Know What To Do

Mill 12/06/2019 at 8:50 am

had tummy tuck surgery in december 2017 not happy with the results, my scar is very high no underwear covers it very raised and red I was told to wait 12-18 months for the full results. Still have overhang and dog ears is it too late to still complain

disgruntled 26/03/2019 at 1:49 pm

I had a neck lift 7 months ago. At first it looked amazing. Now, it looks exactly like it did before. I found a before photo (2 days before surgery) and to be honest, it looks worse.
Not sure what I can do or where to go. I have contacted the clinic but to no avail. He won’t answer my emails.

Jenny 09/02/2019 at 11:38 pm

Hi, I had augmentation with mastopexy a year ago. 2 weeks after they looked great. 4 weeks later after the swelling had subsided, they have dropped back down to where they were initially, although a slight change in nipple position. I am left with ugly scars, no feeling in one breast and they look the same as before I had the surgery. I have complained to the cosmetic surgery company who have offered further surgery - which I do not want as I have lost trust and the surgeon himself said he advises against revisional surgery as the same thing would happen. I feel helpless and have gone through all of this for nothing. Where should I take my complaint now?

Glyn 24/07/2018 at 10:23 am

I had breat Enlargements done at the Harley medical group Newcastle in 2009. From the off i had contact problems and serveral operations by different surgeons to correct this
Eight yrs after the final operation i am now left in constant discomfort The left breat is smaller than the right Due to scar tissue being removed It is sagging with the nibble is alot lower than the right breast
I seen a solicitor Paid for medical records and a private report to be done by another surgeon Proved negligence Unfortunalty the Surgeon had gone back to Italy and all is assets were in his patners name
I have emailed the Harley medicals groups manager of the Newcastle branch saying about the constant discomfort i am in on several occasions But without reply
I know it has been a long time since my breast enlargment But the left one has never been right I have never been happy with the out come I am now at my wits end as i do not know where to turn now.

ConsumerRightsExpert Editor 07/09/2017 at 10:38 am

We don't know, this is something that you should ask a legal professional.

JAZZ 05/09/2017 at 11:47 am

I had breastarted reconstruction following double mastectomy, which I paid for privately.
It initially looked fine butility later looked a mess , I lost faith in the surgeon and it was so awful that the NHS put the surgery right. I used a very well known surgeon at the cost of £12,200 and having NHS correct surgery, I believe speaks for itself. I attempted to sue surgeon for medical negligence but it was concluded that it was carried out to an acceptable standard.
There were no before and after photographs but luckily I did actually take quite a lot.
My question is can i legally go to the media with these photographs or potentially post them on line...?
Regards

Alex 01/09/2017 at 2:22 pm

Hey, so 4 years ago today I went in for upper blephorolasty (upper eyelids removal). I’m really not happy as Ive been left with a lump on my grows feet on one eye and basically the skin I had removed is back. Last year I went back the surgeon to complain. I was told well sorry but you’ve no elasticity in your skin and the only way to fix it is a full face lift (I am 38?). However you’ll have to pay for it and we can only offer 10% discount on it.
Is this true? I know I’ve left it a year after complaining but I just thought that was how it was, but a friend said if I’m not happy then I should find out if there’s more I can do. Thank you

ConsumerRightsExpert Editor 31/07/2017 at 10:40 am

This is something that you'd have to seek compensation for in court, but you'd need to show that the surgeon was negligent.

Kirstyr 27/07/2017 at 9:16 am

Had a gastricballon which was done monday and is having to be removed tomorrow..friday as the consultant seems to have fulled it to full for my stomach and im in constant pain and having to be keep on morphine to easy the pain. Where do i stand with getting a refund?

Shannon 21/05/2017 at 7:19 pm

Hi
I had rhinoplasty done by Dr Allwin at Harley Medical - he has not fulfilled what he says he would. I may be going for a revision rhinoplasty I will let you all know how that goes. Ideally I would like a full refund but they are not able to do this and can only offer me a revision.

Kelsey 09/05/2017 at 7:03 pm

Six months ago having researched the best surgeon possible I had a lower facelift and have suffered a side effect which I had never heard of was never told of and is literally life changing. I got Chemosis of my right eye, meaning the eye is blebbed and constantly painful I am unable to wear eye makeup or contact lenses. I have had this for six months now, I was told it would go after two weeks, then three months but it never has. Now a top eye surgeon has told me it will not resolve itself and will take a major eye op to put right, but actually with no guarantee of success it is so rare. To have chemosis for this length of time is very rare in the world and so surgeons do few operations. I am now having to live with this and to be honest no one would want to. Anyone heard of this and what to do?

Margie 18/04/2017 at 6:46 pm

Hi there

I had cosmetic fillers and the result was disastrous in that they overfilled entirely. I realise there is a grey area between malpractice and doing too much but have chosen not to follow up any further as their reception team were fairly unpleasant and unhelpful. What I am concerned about is (now that I am trying to have them dissolved) that they have stopped responding to my emails when I've asked what brand of filler they used, (I wasn't told at the time and I would think I have a right to know), and secondly when I've stated that I don't want my images that they took without my permission, posted anywhere without my permission; where do Consumer Rights stand with this, seeing as they have failed to respond?

Thanks

ConsumerRightsExpert Editor 21/03/2017 at 12:32 pm

Possibly, you should have acted earlier really. At this stage, you might need to consider professional legal help.

beeny 18/03/2017 at 5:02 pm

Hi all

I had a face and unsatisfactory necklift in march 2016. I was offered a revision in March 2017 . I decided not to have this done by the surgeon as I didn't trust him. The past two months have been in getting advise from a independant cosmetic surgeon.

I am going to put it in writing to the surgeon about how dissatisfied I am. Have I left it too late

ConsumerRightsExpert Editor 16/03/2017 at 2:27 pm

In this situation you could seek a second opinion to find out what the corrective treatment would involve an to assess the quality of the first procedure. You will then need to try and claim compensation from the first surgeon if there's evidence that he did not provide what you had agreed.

Kc88 14/03/2017 at 9:28 pm

I had an otoplasty procedure in April last year. After a few months my ears appeared over corrected in the middle leaving the tops sticking out which I have read is classed as a deformity called 'telephone ear'. I went back to my surgeon and calmly explained the problem. He was so rude to me and wouldn't let me speak and then threatened to take the stitches out so that my ears would stick out again. He told me not to go back if I want them pinning back again. He made me feel uncomfortable and worried what would happen as he wouldn't agree to a revision unless the stitches came out all together. I cannot go back there but my ears are left looking deformed and now I owe the money to my bank. What can I do?

ConsumerRightsExpert Editor 24/02/2017 at 2:16 pm

As it's almost 12 months since the work was done it's unlikely your consumer rights will help. You could try a civil action.

Makeda 23/02/2017 at 9:37 am

I had my nose done in March 2016 by dr alwin I am of ethnic background I arcs for my nose to be made European he said yes he could do that prior to this I got turned down by other surgeons I am now a year postop I've been back to him and told him my nose is not anything European and is still round and bulbous at the tip told me he can't do anything about that and he will not touch it I am so depressed about this he told me to just get used to it what a horrible man

Harriett 14/02/2017 at 9:00 pm

I had rhinoplasty with Harley Medical and it was performed by Allwin also. They haven't done the tip of my nose so now i have a huge lump at the end. The bump at the top was my problem area but now it is the tip. I have spoken to them about it but they have just said it's swelling and to massage it. It's not swelling, its clearly bone which that haven't operated on. What can i do?

Kings 30/12/2016 at 6:21 pm

I had rhinoplasty done in September the 26th 2016 it's now December and the bump is coming back, I feel like the bump wasn't ever actually completely gone I just couldn't see it because of the swelling.
I was so happy to be going to HARLEY MEDICAL I was so happy after when I couldn't see the bump! It's worse ide say than before not as in worse like more ugly but worse as in I paid 4250 for a nose job that hasn't actually taken away completely what I paid the money for!
What can I do I've rang them and have an appt on the 11th of Jan but what is going to happen if anyone has done this before And what can I expect? It's dr Allwin gnanajebamani I think that's the one what can I do guys!? Help????

Adele 21/11/2016 at 8:36 pm

If anyone is thinking about having any cosmetic surgery then do not book with The Belvedere Clinic!!!
I have been thinking about surgery for a few years now and finally got the courage to have it done. I was meant to have my long awaited operation done on the 26th october. I've booked time off work, made sure it was booked in the school holidays and got my mum to care for my daughter. Arriving at the Clinic only to be told my operation had been cancelled! The clinic seem to think it's ok to lie to there patients faces making out they had contacted me!!! They were rude and did not care one bit about my feelings. The customer service is disgusting at this place! Having something like this done is very scary and takes a lot of courage. It has put me off surgery now as my faith and trust has completely gone. Please please if your thinking about having any surgery then thoroughly do your research as cancellations seem to be a general recurrence at The Belvedere! The clinic has very bad reviews and I've read the health reports and they're not to great either. They are all liars!
I have also been calling/emailing this clinic everyday and they never return calls.
The outcome of this disgusting customer service is a refund of £2400 less my deposit or to be operated on! Absolutely disgusted! They are now threatening to take me to court as I have left a bad review on them. How can a company cancel your operation, not tell you and refuse a refund!

Jack 17/08/2016 at 11:27 am

Iv had cheek implants,
One is sitting lower than the other and the surgeon is blaming asymitry in my face.
But it's way out.
Also I can feel my cheek bone on one side but on the other the implant covers it so I'm sure he has just let the implant roll under the cheekbone and secured it.
Is liable to fix it for free as this was a expensive operation for me as can afford to pay again. It I

ConsumerRightsExpert Editor 07/03/2016 at 2:17 pm

You should try a personal injury lawyer if you want to pursue this via the courts.

Ms 04/03/2016 at 2:43 pm

I had rhinoplasty done , with Harley medical group , they where really unprofessional , I had my nose done by dr allwin Gnanajebamani , he has ruined my life , he's removed so much cartelige from the tip that my nose is collapsing , uneven , lumpy and I can't breath , all he says is there's nothing he can do , he told me to stick my fingers in massage the area , which caused me to scratch the inside of my nose , and got a infection , how is putting my fingers in my nose going to grow my cartelige back ? I am so angry and upset to what he's done , he's ruined my life , I just feel like giving up on everything because of him , I don't go out , can't breath properly , I really need help this is my last hope , please can someone contact me ?

ConsumerRightsExpert Editor 16/02/2016 at 2:36 pm

Your credit card company might be able to help...it's certainly worth giving them a call. If not, then the courts may be your only resort.

Maris 14/02/2016 at 9:47 pm

Had nose done by HMG in 2010. Went back twice as wasn't happy but hit fibbed off by surgeon both times. He's now been suspended I've heard and no longer works for them. I've tried to talk to clinic but they aren't interested and another surgeon I saw there said that my nose must have been wonky in the first place??? I cannot afford to go through courts and I have been told by solicitors that I'm out of time to claim. Can I go through my credit card company? I'm at my wits end with it all and so upset at having to look at this bodge job every day.

ConsumerRightsExpert Editor 01/09/2015 at 12:14 pm

If you are unhappy and have followed the above suggestion to no avail, then you may have pursue compensation via the courts.

K 31/08/2015 at 9:29 pm

I also had a rhinoplasty at Harley medical at over £5000. Not happy and won't listen!

Rach 29/06/2015 at 4:58 pm

Had exactly the same thing happen with my nose at Harley St too

ConsumerRightsExpert Editor 10/02/2015 at 10:05 am

@Ed Wilcox. Usual practice is to offer the surgeon the chance to rectify things before taking any further action. If you're unwilling to do this, then follow the steps re. the Healthcare commission listed in the article.

Ed Wilcox 05/02/2015 at 6:17 pm

My daughter had her nose done with a Harley St. surgeon, The result was not good the surgeon agreed that it was not right and has offered to redo the nose, But we have lost faith in her, We suggested that she give us our money back for the operation only we would suffer the loss of Anaesthetist, Hospital stay Ect: Then would could go to another surgeon, But see refused to repay any monies, Were do we stand with this.
Ed.

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