Buying a Used Car: Your Rights
A used car is rarely a risk-free purchase. Whether you are looking at a nearly-new model with a full service history or a high-mileage runaround, there is always some uncertainty about how the previous owner treated it. Knowing where you stand legally before you hand over any money can save a good deal of trouble later on.
Your rights depend largely on who you buy from. The same fault in the same car can leave you with strong protection or very little, depending on whether the seller was a trader or a private individual.
Buying From a Dealer
Buying from a dealer is usually the safer route. When you buy from a business, the Consumer Rights Act 2015 applies. This means the car should be of satisfactory quality, fit for purpose and as described. "Satisfactory quality" takes into account the age, mileage and price of the vehicle, so you cannot expect a ten-year-old hatchback to perform like a new one, but it should still be roadworthy and free from significant faults that were not pointed out to you.
When choosing a dealer, it helps to look for:
- An established business with a physical address you can visit
- Good independent reviews online
- Membership of a recognised trade body such as the National Franchised Dealers Association, the Retail Motor Industry Federation or, in Scotland, the Scottish Motor Trade Association
- A clear written description of the car, including mileage, service history and any known faults
Recommendations from family and friends are often a sensible starting point. Trade association websites also list their members and the codes of practice they sign up to.
Checking the Car Before You Buy
A reputable dealer should be able to show you the V5C registration document (log book), which lists the registered keepers, the date of first registration and other basic details. The V5C does not tell you how the car has been driven or maintained, but it is a useful starting point.
Before buying, it is worth running a history check through one of the established providers. These can flag outstanding finance, write-offs, mileage discrepancies and whether the vehicle has been reported stolen. You can also use the free MOT and vehicle tax checker on GOV.UK to see the MOT history, recorded mileages at each test and any advisories.
For anything other than the cheapest cars, an independent inspection through the AA, RAC or a local trusted mechanic is usually money well spent. The cost is modest compared with the price of the vehicle.
Bought a faulty car? Find out exactly where you stand legally. Takes 1 minute.
Try our Car Purchase Rights Checker free, here on this site →Your Rights If Something Goes Wrong
If you buy from a dealer and a fault appears, the Consumer Rights Act 2015 gives you a short-term right to reject the car within 30 days of purchase if it does not meet the standards above. You can ask for a full refund during that period.
After 30 days, and up to six months, the dealer is usually entitled to one attempt to repair or replace the car. If that does not put things right, you may be able to reject the vehicle, though the dealer can make a deduction for the use you have had from it. After six months, the burden shifts to you to show the fault was present at the point of sale, which often means getting an independent report. There is more detail on this in our guide on what to do if a just-bought car breaks down.
Normal wear and tear from everyday use is generally not treated as a fault under the Act, and neither are problems the dealer specifically drew to your attention before sale.
Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.
Private, Online and Auction Sales
Private sales offer much weaker protection. The Consumer Rights Act does not apply in the same way. The main legal requirement is that the car is "as described". If the advert says full service history and there is none, or the seller claims one owner when there have been five, you may have grounds for a claim. Beyond that, the principle of "buyer beware" largely applies. Inspect the car carefully in daylight, ideally at the seller's home address (which should match the V5C). Be wary of meetings in car parks or lay-bys, which can be a sign of an unregistered trader posing as a private seller.
Buying a used car at distance, for example through an online-only retailer, brings the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 into play. These usually give you 14 days to cancel a distance purchase from a business, though you may be responsible for return costs. Check the seller's terms before committing.
Auction purchases tend to come with very limited rights. Read the auction house's conditions carefully, as many faults and discrepancies that would normally give you protection are excluded.
How You Pay Matters
The payment method can make a real difference if things go wrong:
- Paying any part of the price (more than £100 and up to £30,000) on a credit card brings Section 75 of the Consumer Credit Act 1974 into play, making the card provider jointly liable with the seller for breach of contract or misrepresentation. Even a small deposit on the card can be enough.
- Debit card and most e-money payments are not covered by Section 75, but you may be able to use the Visa or Mastercard chargeback scheme. This is a scheme rule rather than a legal right, and time limits are tight.
- Bank transfers offer no built-in protection if the seller refuses to put things right, though banks do have obligations around authorised push payment fraud.
If you are weighing up a used purchase against something newer, our guide on buying a new car sets out the different position you are in when the vehicle is fresh from the manufacturer.
If You Hit a Problem
If something goes wrong, a clear step-by-step approach gives you the best chance of a quick resolution:
- Put your complaint to the dealer in writing, setting out the fault and saying what you want them to do (repair, replacement or refund).
- Keep copies of all correspondence, receipts, adverts and any inspection reports.
- If the dealer belongs to a trade body, ask whether a free conciliation service is available.
- Consider The Motor Ombudsman, which handles disputes involving its accredited businesses.
- For unresolved disputes, the small claims track of the county court is an option for lower-value claims.
For up-to-date guidance on procedures, time limits and money thresholds, check GOV.UK or Citizens Advice, as figures and processes are updated from time to time.
I’m having problems with the gearbox, can’t get Ito hear sometimes, couldn’t get it out of reverse yesterday, had to turn the engine off to take it out. I believe it’s the clutch on its way out! Do I have any rights to go back to the dealer as I’m 19days out of warranty?
They would not refund me, I was offered an exchange, with an £800 reduction in the Hybrid car returned..Was this fair.?
19 days later we break down and car is recovered to a garage that say looks like water pump has broken, and said warranty people may not cover all parts as garage says belts will need replacing as well.
Surly as the car was purchased less than 3 weeks earlier then all costs should be covered by either the warranty people or the dealership.
Obviously not happy about the situation and im just wondering if I have any rights under the consumer rights act.
any advice very appreciated
It has been back to him now for a sensor issue in the engine, which he repaired, but we also mentioned that the clutch was to very low and on it's way out. He said that the clutch is wear and tear and not covered under the warranty. Surely this is down to the dealer as we have only had the car for 2 months and within the dealers warranty of 3 months. It wouldn't have wear out in that short period of time? Please can you advise? Thank you Dee
I bought a second hand Nissan Juke 2011, 1.6petrol with 80k mileage.
After 3 months of use, roughly after 3k miles more, the clutch went spongy and I couldn't get into the gear while driving on a 50mph way.
I called the breakdown company and they drove me to the nearest garage, because of safety reasons.
Since then I tried to contact the trader and try to find a solution, because the quotation from the garage was very expensive and warranty is not covering the entire amount. Therefore if I want my car back I have still to pay £300 extra.
Time has passed while I was fighting with trader, via emails saying that under the Consumer Act 2015, I have all the rights for a free of charge repair, but unfortunately he refuses to accommodate my needs.
Now car is fixed and still in the garage, trader is constantly telling me that he didn't sell any faulty goods because I have driven 3000 miles in 3 months.
What would you suggest to do in this occasion?
Thank you, every little helps!
Kind Regards
Any advice
I bought a Kuga 10 months ago, I had work done to it in the 3 months warranty, it had a leak from the roof that cause bad damp and puddles in the car, since then I took it back because the car wouldn’t start every so often. Not the circuit boards have eroded and the car isn’t in warranty. But this is a problem caused by them not dealing with the leak I had. Where do I stand with getting the car sales garage to take responsibility
Thank you
But.. If they have the recon engine. Why do they have to go and get the payment from the warrenty company and not just do the work?? They have had the car 1--11 days now. im loosing work and money. Am i entitled to a Courtesy Car?? and from who's expense??
Kind regards
Rona Hargan
I bought a Toyota Yaris 2012 at Mayesbrook Car seller in Barking on 2nd May 2019.
Recently, I paid in full amount my balance in my car finance loan as I want to sell the car, privately, after I found a new one that my wife really loves at an affordable price.
I brought the car to CAR SHOP last weekend in Becontree to value my car but I was surprised to find out that, according to them and the pieces of evidence found, they can conclude that the car has been involved in the accident in the past. One of the clear evidence was the bumper has been replaced and poorly repaired. There is also evidence of the car received painting works. The car dealer, Mayesbrook (where I bought the car) lied to about the state of the car, and that if I had been made aware of the accident or rapair in the first place, I wouldn't have purchased it. It is under finance for £4000. I bought it for £5199 with £1199 as my deposit (£500 in cash and £699 in bank transfer). The car valuation came out only as £2450 because of the state of the car. For a buyer like me who don't know anything about the car, I would expect nothing is hidden when they advertise the car for sale and the car will be safe to drive.
Mayesbrook claimed that all their cars have been checked and not been involved in any accidents.
I was told by the valuer that some accidents are not recorded and reported to the insurance company in order not to be categorised as CAT N or CAT S. In this case, the value of the car will still be high once repaired. Isn't it that when a repair is done it will be categorised as CAT N or CAT S, depending on the severity of the repair to be done? In the sale advertisement, nothing is mentioned about the repair done and if the vehicle is belongs to any of these categories.
Just this afternoon, webuyanycar representative came to have a final check the car before they can provide me their final valuation and as expected, the findings were the same as the Car Shop valuer findings. The car have received repainting and for this reason, most of the body works problems were hidden and no buyer will know the extent of the damage before the repainting is conducted.
Am I not protected by "Consumer Protection from Unfair Trading Regulations" in this instance? I am happy for you to bring your own assessor to check the car and I'll show you the pieces of evidence pointed out to me by the car valuer.
I don't know what is the extent of repair done in the car and it could be a risk to me and the other motorist if something happens while driving it. At the moment, I stopped driving the car after the CAR SHOP assessment.
Please help me return this car to the dealer while it is under the 3 months warranty.
The car has its major service in April 2019, again the service history was asked for (twice) but was told there was a back log for service books and it would be forwarded on to me. To date it has not arrived. My concern is that the service manager claimed the car was overdue its cambelt change, 6 years or 100,000 miles whichever came first. The car was 7 years old when I bought it with 63k on the clock.
I took finance to buy a newer car to avoid costly repairs and feel I am being fobbed off with excuses trying to obtain the service history.
The car had a 12 month warranty. The same garage put it through the first year mot.
The car cost 6000 pound, first mot cost me 260 pound. The next month the engine blew up.
The owner said despite being out of warranty he would collect and fix the car as it should have lasted a lot longer.
My car has been with this garage 10 weeks now. I had a phone call to say the engine had been sent away, another call to say the engine was back. I called a few times for progress. Today through Facebook I find the garage has gone into liquidation. Nobody called me, I hadn't a clue.
Turns out my car was picked up, taken to garage and left untouched. The garage is closed and my non working 6 grand car is on site.
Have I any legal right ?
Thanks
My partner and I just purchased a used jaguar xtype 54 reg with 70k miles on 3rd July that appeared aesthetically in immaculate condition. There was only part service history but the dealer had good reviews and was local so my partner test drove the car and subsequently bought it a few days later.
We asked the dealer to put 12 months MOT at his 'guy's garage - that also has good reviews online.. the mot included the change of a balding tyre and break pads which we thought was great.
On Sunday 15th my partner was driving down a duel carriageway to his Mums house - a 15 min drive, when the clutch just deflated and he had to pull into a lay-by. He called the guy we bought it off as we had a 12 months warranty and he got his 'guy' to pick it up and take it to his garage and said that he couldnt image it would be the clutch but perhaps the hydraulics or the wire connecting it. Two days later and he has called to say that someone was riding the clutch and that was the cause.... baring in mind we had a used VW Bora for 3 years with no issues at any of the services, no advisories at all and both been driving over 10 years so very careful. I rarely drive and only drove this car once to the supermarket down the road and my partner only drives to work and back 3 times a week which is 6 mins away and once to his Mums.
Where do we stand in this instance? how can the clutch wear after less than two weeks when we havent even used the car everyday? he is saying we will have to pay for a new one as it is not a fault and blaming us when it could have been worn before we bought it and our small usage just topped it off?
m
I purchased the car on the 13/3/2018. On the 30/3/2018 it went into "limp mode" with a restricted performance warning on the dash. Contacted the dealer he collected the car on the 18/4/2018 returning on the 25/4/2018 repaired at no expense to myself. However within 2 days the car developed another fault "faulty fuel gauge" informed the dealer and he asked me to persevere with it as it might rectify itself, it did not and another fault appeared "faulty sat nav system"
He has offered to go 50/50 on the cost of these repairs but I would like to know is he responsible for the full cost.
The van broke down 28days later.
I’ve paid £460.00 to get the van back to the dealer, they have had the van for nearly 4 weeks now my costs are mounting up.
They have said the egr valve was leaking coolant.
But it’s my fault the van was broke down on the motorway as I drove it to destruction, the van was driven without coolant and I should of noticed this and seen the signs.
The van is fitted with a limiter at 70mph, so I keep the speed at 65mph max the van lost power To 30 mph and then smoke entered the cab, when it was save I pulled over to the hard shoulder where the smoke was still coming out from under the bonnet.
The van came with a 3 month warranty but they have said they cannot have a successful claim as I drove it to destruction.
I’ve now had a cost from them at £3,915.00 I need my van back and I don’t know how to resolve this.
any help would be appreciated thanks Russ
In the last week it started making a strange noise & the temperature light came on. Had a local garage check it over & now they are saying that the head gasket has gone which will cost a considerable sum.
Where does she stand on getting anything back from the dealer for the repairs or even returning the vehicle for a refund. Thanks
We bought a car 4 weeks ago. It broke down with a faulty gear box. The garage we bought it from is 60 miles away. They are willing to repair it but demanding to bring the car to them for repairs as my local garages do not give them quotes.
Do I must take it back to them (it will have to be transported as its not safe to drive) for repairs?
Thank you
I bought a 2013 Ford Focus from an independent dealer in November 2016. Towards the end of 2017 I noticed rust coming through on the bottom of the drivers door, got in touch with dealer and they sorted it. 5 months later the rust is returning, not only on the drivers door where repaired but also on the rear passengerdoor too. I’ve sent an email to the dealer to ask what we can do to solve this but can anyone give any advice on any right I may have with regards to my problem. I bought the car over 5 years on finance and was hoping to have the car way past when I have finished paying it off but at this rate and the rust problems I’m going to be left with a badly looking car unless I get it sorted privately myself.
Thankyou in advance
The dealer ask me, every time I contact him, to give him a couple of hours to ring me back, but he never does.
Given that I have given him the chance to repair it and have also taken it back to him 5 times for other repairs, do I now have grounds to reject?
I am writing this letter in response to your email of the purchase of the above mentioned vehicle on 14th December 2017 and how I would like to be reimbursed the full amount in accordance with the Consumer Rights Act of October 2015.
My right for full reimbursement goes on the following instances that the vehicle has been back to the garage each time with the same fault, a total of 5 times, and has not been rectified. (Vehicle going into limp mode and losing all power).
The vehicle faulted the first day we had it and went back a total of three times in December 2017. On 5th January 2018, the fault came back again, rang garage and spoke to Service Manager, took vehicle back on the 7th January 2018 and was left there for the garage to try and rectify the fault again. The vehicle was left there for a total of just over three weeks.
The vehicle was picked up beginning of February 2018. The vehicle faulted again on the 12th February 2018. The vehicle was then taken back again to the garage on the 13th February 2018. The vehicle was then picked up on the 28th February, and on Saturday 10th March 2018, as I was pulling off from a roundabout, the vehicle faulted again. This was quite serious, as I lost all power and was almost shunted from behind and side swiped from a van. The quick reactions of each driver thankfully averted this. The same fault has occurred at each instance, so the fault has not been rectified and remains.
2 weeks later get a call from the dealer where I bought the new car from saying that the car which I put in for the new vehicle was stolen/cloned that I own them the 1200 paid which they gave me for it which has now been paid can I go back to the finance company and clam all the money back which I paid for over 4 years
So dealer now says car is fine so I have no reason to say the car has a fault. So continue to prove my point I check if other people had the same faults and called lots of dealers to ask questions. After a week I did take on a long drive and smoke stopped so thought great then after just 10 mins used car again and started as before so took to a different Nissan dealer. Who checked and said Engine has a fault. And did a software reset which sorted the mpg and shown more fuel in the tank. So back on the phone to the seller who later said bring back and they will take to a local Nissan dealer to check. Which I had to wait 8 days because had no loan car ready. In that time I sent a letter to the sellers head office to complain.
Took car and after 2 days Nissan said needs a new Engine!! But now not happy with last service which was done by the seller. So had to wait over a week to agree with warranty to start repair. Then had to order a engine so repair would take 3 weeks in total. Again spoke to seller. Told then not happy to pay top price for a car which was sold as new but now needs major repair. So sent another letter to the seller asking for full refund plus costs for items I paid for car bits. Car mats and car case or reduce car price as if I sell on would this cause some buyers to think again having a new Engine?
Then few days ago the seller called me wants loan car back and collect fixed car so again I said you have not come back to me about my letters. I don't want to accept the car. So at this point the seller said must contact their head office to find out about any letters I sent and about rejecting the car. Nissan will not give warranty on the new engine so after July if any faults I would be on my own.
Is this a reasonable offer or should the dealer be covering the full cost?
I paid deposit over the phone & balance via bank transfer.
At no point did i state a business name, or state that i was in the trade.
The car has its service history and shows that it had the regular 12.5k mile services (with the last one being the 37.5k mile service), and had an MOT last April. The dealer did a basic mechanical check prior to collection and no mechanical faults were declared to us.
The car was purchased for ~£12.5 k with a finance agreement though the dealer and the balance paid by debit card.
So I now have an expensive relatively new car that has not done much mileage since purchase that is going nowhere without further major expenditure.
Clearly an engine failure such as this cannot be described as “normal wear and tear”, especially for a car that has been maintained as per the manufacturer's requirements.
Can you please advise what options I have either with the dealer, finance company or via consumer rights etc., or any recommendations of how to proceed ?
I assume that the right to return a car for up to 6 years is only for the then current market value ?
Also do any rights via the finance company or credit/ debit card have any time limitations ?
Many thanks
On the sales receipt they have assigned me a business name which i have no relation to nor did i ask them to do this & they have typed "Trade Sale - No warranty Implied or Given. Sold as seen as tested. business to business sale. Sold with faults & defects"
Another part says "Trade Sale - It is expressly agreed that the purchaser of the vehicle sold on this invoice is a business and is not dealing as a consumer for the purpose of the Consumer Rights Act 2015"
I have not signed anything to say i agreed to any of the above...how do i stand legally with this?
Any advice would be appreciated.
Many thanks
I bought a 11 plate Vauxhall Vivaro 2.5 weeks ago. It had a 28 day/1k mile warranty.
I rang then a week ago to get it in as there a many things wrong with it (even though they MOT’d it with no advisories the morning of picking it up)
They are now saying that I have to pay for the gearbox sorting as I have gone Over the mileage by 41 miles. They said the will have to test drive the vehicle to see what the problem is. I have no proof of mileage.
The van was £7.5k and it’s broken within 3 weeks of owning it. I reported the problem within 12 days of owning the vehicle and I don’t believe I have done 1k miles within 2.5 weeks.
What are my options.
Thanks in advance.
Richard.
dave
We purchased a car, a vauxhall meriva on 15th Jan 18, for cash from Evans Halshaw in Blackpool. Done the test run etc etc and we later decided to buy it. All wet through fine.
Now, today, 8th Feb, the exhaust is starting to blow and sound more like a racing car than a family car, I phone Evans Halshaw straight away and have discovered that this isn't covered by the 30 day warranty.. Is this right??
The MOT was in December - and passed and yet this has happened within 30 days of the purchase of the car and less than 8 weeks after the MOT.
Evans said "its not covered as these things are bound to happen" - but the engine and gear box are covered!!
What do I do??
Sold with 3 months RAC silver Warranty.
Paid, drove back 40 miles in car.
Problems on getting home:
Rear offside calliper sticking making the wheel redhot-not rectified.
Rear parking sensors not working-not rectified.
Reversing light not working- rectified
Washers not working- rectified for Mot now not working.
Plenty of clunking from front suspension - not rectified.
MOT Pass with 1 note about tread depth on one tyre.
Finally Cam Belt mashed........
Could you tell me if based on the above I should expect a full refund?
Kind Regards,
Gez.
The car was returned to me on 25/09/17 after approximately 2 months in a garage. Therefore, I have effectively had the car for approximately 4months and 22 days.
Is this still within the 6 months purchase period?
Thank you in advance I haven added
Your Response to my previous question as a reminder:
You were told a number of things at the time of purchase which persuaded you to buy it. It has since transpired that many of things the salesman told you were not true, it's therefore " not as described". If it was only a short while (less than 30 days) before you realised this, you would have been able to return the vehicle for a refund. However, as it's now 4 months you may have to settle for a repair or replacement. You might need to seek legal advice on this.
Do I have the right to take care back and ask for a refund because of these reasons.
Also where do I stand with the insurance if I can take it back can I just cancel.
never heard anything the next day (thursday)
on the friday i checked on the website to show my friend the car i was hoping to buyand realised it had changed to a 1.4 turbo, it was same car and same reg plate as i car i was buying.
confused i phoned and querried this and they said admin error it was 1.4 turbo, the finance hadnt gone through yet. they said there is nothing i can do apart from get my deposit back or take the car.
is that correct surely thats false advertising and surely i should have been told as soon as the noticed the admin error.
Since then I have been going back with it for different issues five times in five months.
The last time I went to see them for a wheel bearing issue, he asked me to take myself the car to a garage and get it fixed. I didn't take it for repair but got it checked by a mechanic. He confirmed my diagnostic and advised me to return the car to the seller.
Is it the right thing to do?
I called the dealer and informed him that I am returning the car.
What can I expect from the dealer? Does he has to give me a full refund ?
First was on Wednesday 27th November 2017 just over two weeks after I purchased the car as it was not even road worthy to drive I had to get it brought in by breakdown cover.
The second time was Monday 11th December 2017 I complained about the breaks and handbrake.
I received the car back and nothing more was said.
I had a service of my car it was bought to my attention that the car had poor brake concern. Upon inspection it was found the caliper had completely seized, the brake discs disorted and front brake pads low.
At the back the pads were very poor condition.
The condition of this was not caused within 3 weeks of it apparently being corrected.
My mechanic wouldn't even let me leave the garage and replaced them where do I stand
Do I go ahead a buy the car?
If a fault is discovered after the first 30 days but within 6 months of the date of purchase, the fault is presumed to have been there at purchase. It is for the retailer to prove that this was not the case, and not for you to try to prove that it was.
If it has been over 30 days since you purchased the product, you can choose for the retailer to either:
Repair the product, or
Replace the product
The retailer may however refuse if they can show that your choice is disproportionately expensive compared to the alternative.
How do I stand
Thanks
David
both front coil springs broken nearside front/offside (one snapped off as it was so rusty) (now marked as dangerous)
Tyre has ply or cords exposed nearside front inner (dangerous)
Brake disc in such condition that it is seriously weakened nearside front inner
Anti-roll bar linkage has excessive play in a pin/bush offside front
I just checked the previous MOT (before I bought it) advisory information - Brake pads wearing thin front
Suspension arm ball joint dust cover deteriorated but preventing the ingress of dirt offside front lower.
Is the mechanic right should I take it back to the dealership? advice would be greatly appreciated.
I again stated the Act and what I expected , did also say that my son had driven less than a 1000 miles , he made a comment that that would go in his favour.
Anyone have any idea why he said this? And would there of been any tail tail signs if there where issues with the head gaskett etc.
Many thanks
I paid £1250.00 and have had the car 5 weeks. Do I have any rights at all?
for repair but we need to pay for it because it’s out of warranty. The dealer is friendly and always deal us with good manner but saying it’s out of warranty now and can’t help. Only had this car for just over three month and brought to the garage 4 times now. We simply want the car to be repaired and feel safe to drive. it’s done just over 85000miles on the clock and over 10days we couldn’t used the car for the repair job since we bought. Need an advice what to do with the repair cost.
I have only done 46,000 miles and it's a 2012. The finance company Santander Consumer Finance also say they cannot cover me. This has been going on for 3 months now and still no further forward.
Evans Halshaw also have terrible service, I have spoke to 5 different people and also while one was on holiday as he returned he emailed me instead of passing on to someone else. Would not recommend them to anybody
Thank you!!!
Advice please
I have returned home to find my car gone and it transpires the Police have taken the Car off my drive and compounded it as it was a stolen vehicle from Wales
When i bought the car i obtained the V5 , service log book and it came with a HPI check results all indicating it came from wales
I paid by Debit card and there is nothing i can do
Any advice please would help me
thanks
The dealer is about 300 miles away from me. Ideally the car would be fixed by a local garageas it seems generally OK apart form this - but what are my options?
- Can I ask for my money back, as the car doesn't do what it is supposed to do?
- Can I have it fixed by my local (trusted) garage, with the dealer paying for this (or would I be expected to take it back 300 miles to be fixed?).
thanks
thanks for any guidance
I bought a car at the weekend, and noticed in the service paperwork form the previous owner that Mercedes had noted during last service that brake discs were badly corroded. The garage I bought the car from agreed to pay for the parts which was good.
But now having had the car checked, the front discs are very worn on one side as well.
Do I have any recourse having bought the car 3 days ago, to ask for the front discs to be done as well? Or would it be just the garages discretion to do it, i.e. they're not legally bound to do it? (It's not a mercedes main dealer by the way).
Also when on the ramp they found a small oil leak under the engine - they said it was tiny and hard to know where it's from but again, do I have any legal recourse or at garages discretion or otherwise? Thanks, S
I bought a 2010 nissan quasqui in july 2016
We have had it just over 12 months and the timing belt has snapped.
I have been told these need replacing every 6 years which would mean the dealership should have replaced this on the service they did before they sold us the car in my opinion or atleast put it as an advisory on the service. This they did not.
Would i have a claim against the dealership for not notifying me of this when i bought the car?
Where do imstand with this? Is it acceptable for a 3 year old car to leak? The car has always been serviced by Mercedes, and now they are saying that I need to pay to repair the roof. I have challenged it saying that it is not fit for purpose. I have probably only opens the roof 20 times since I had the vehicle
We don't have the manual but googled what to do. It said to drive at higher revs for 20 minutes at at least 60mph. I have contacted the garage we got it from but had no response. The vehicle came with a 3 month warranty (external) but surely this problem would have shown up previously and before sale to us. What are My next steps please?
The V5 arrived today and I was rather shocked to find that it's an ex hire vehicle.
This was not disclosed to me at purchase. Have I the right to return the vehicle for a full refund ?
Also after 13 miles the driver seat back jammed requiring a new seat under warranty.
It cost me £500 to fix. A few weeks after the alternator went.
In March l this year it starting breaking down again problems with Turbo, Changed these about £100 and then it broke down again. After many weeks in another garage, had to replace engine over £600.
I contacted garage and they said nothing they could do. I emailed them several times with no response.
Is there anything I can do now ?
Cat now cost me £1200
I was going to take them to a county court but not suRe if I WOULD BE SUCCESSFUL
I bought a ford focus today, found the advert on facebook, the advert said it drives perfectly, and had a day old MOT. After driving it 70-80miles home I noticed faults with most of the car, the brakes, bad vibration through the car, knocking coming from the back, the trackings off, window fan not working and some of the bulbs are out when they hadn't been at the time of perches. The man who sold me the car didn't give me a receipt for the car, just the new keepers slip and the MOT but filled in his company's details on the registration docs for the car I part exchanged with him. From this information, do you think I will be able to obtain a refund from the business that purchased my car if I can prove that the MOT given with the car is void?
Thanks in advance.
The gear box has gone, I phoned Vauxhall and to,d them the car was jointed, I was told to drive it and let it do a manual clean which I did but it made no difference, I then took it back to Vauxhall who change the transmission fluid and I paid for that but I received the car back and it was worse with jointing and making noises. I was then told by Vauxhall my gearbox has gone.
Where do i stand on getting Vauxhall to pay for the new gearbox as a gear box should not be going at 53000 miles.
After 5 weeks they still havn't taken the money. Do I have any claim to keep it?
Since purchasing the car I have had it serviced and MOT’d (May 2017). The car has been driven in a normal manner and has had its fluid levels regularly checked and topped up if and when required. Recently (11th July) the car broke down whilst my daughter was driving. The car was towed to our local garage. On initial examination we have been advised that there is a fault with the engine and that it has seized. There has been no loss of water or oil; all levels are as they should be. The timing belt has not snapped. The garage has advised that the engine cannot be turned by hand clockwise as it is absolutely solid. It will however turn anti-clockwise.
The costs of repair are likely to be over £1000. I did not purchase a warranty with the car. Under the Consumer Rights Act 2015, what course of action can I take with the car dealership? And if they don't reply what can I do?
I bought a car on finance from a dealer. The car came with 3 months warranty then i renewed the warranty to have for 12 months. In 5 month the car suffered with 4 engine faults and crack in manifold going into lenda sensor, this was inspected by my own garage. The warranty did not want to pay out as they said it was pre existing faults. The dealer did not want to pay out as they said it happened after 3 months. It has took them over 2 months to decide it was dealers fault and now he is repairinh. Can i claim for hiring a car against the dealer As it took so long to sort out? Over 2 months without a car.
Am I entitled to the 15. 000 pounds back from car dealer.
Regards
After a talk to him over the phone he said he's had it checked out and said it's going to cost £390 to repair what are my rights please there isn't any warranty with vehicle but 2 days doesn't seem fair
market price. the car seemed ok and we drove it home almost 80 miles carefully it did not show any particular problems - the trader said it stayed without being used for 3 weeks so to be careful with breaks. when we arrived home after 40 -50 min the kids noticed the smoke coming out under the hood. we ran to open it and saw the fire. it took us a couple of minute to put out the fire. it looks the ignition coils got fire and some wiring burn off... we called the trader who was not happy to speak to us saying that if that happened on the road it would be a case but as it happened at home he has no responsibility. Is it true? we have 3 month warranty from him (for £500) but it will hardly cover all the damage. what can we do?
The garage informs me that there is excessive wear on the clutch flywheel.Is the dealer responsible to repair this ?
My partner purchased a car from a local dealer some 5 months ago since then she has had an accident. When the car went in for repair the garage found old repairs with in there view were not to a good standard.
Can we go back to the dealer in question and ask for the cost of repair or replacement parts ?
Thank you for your help
I sold a car in a private sale to a chap and he is asking for money to repair transmission.
In short , I had the car serviced & Motd the same week I sold it, someone came , looked at the car, had a test drive, we agreed a price..all good.
he text me that night to say he heard a rattle from under the car going uphill, I said I didn't know what it was but it might be the heat shield touching the exhaust as I've experienced that in the past with other cars...he says OK I will get it checked
30 days later he contacts me to say it is a transmission fault that I must have known about... bearing in mind he was buying the car to deliver fast food. I said the car was sold with no known Faults, and no garentee (car is a 2009 Toyota IQ with 70k miles and part history) he is saying he wants £200 to pay towards the repair or he will take me to court, I explained that I did not know about this fault ,I used the car every day for 7 months without any problems, also I had the car serviced & MOTd the same week I sold it , for the MOT the Garage fitted brakes, they would have driven the car and tested the brakes , when I collected the car they never mentioned any noises coming from the Transmission.... he say he is not happy and taking me to court for the £200, in fact the court told him he should return the car, the car was sold on 9th of march, this is now 19th of April.....surely a private sale is sold as seen...I honestly sold the car with no known Faults.
The dealership is saying I knew I was purchasing a used, so they won't be paying for a spare key.
Is this right? The fact that there was only one key was not mentioned in the car advert.
The dealer agreed to take the car to a garage to do the service. Which i did including a new MOT and paid for I am trying to reach him and he is not reponding to my emails or calls. What can I do? Can I take a legal action against him?
I bought a van from a small van dealer last week
I have covered only 200 miles
On Friday we discovered a power steering leak we we have reported to them
Today we went to start the van it made an awful noise so turned off straight away
As luck would have it our neighbor is rac mechanic he took a look at it and said the power steering leak has been there a while and that it sounds like the chain has a fault on the engine
This was only mot last week
Where do I stand to get this van fixed
Thanks
If a fault is discovered after the first 30 days but within 6 months of the date of purchase, the fault is presumed to have been there at purchase. It is for the retailer to prove that this was not the case, and not for you to try to prove that it was.
If it has been over 30 days since you purchased the product, you can choose for the retailer to either: repair the product, or replace the product.
You will be entitled to a full refund if repair or replacement is not possible, or is unsuccessful. You have to give the dealership a reasonable opportunity to try to fix the fault. However if they have tried to repair the vehicle more than once unsuccessfully, this requirement will have been fulfilled.
We bought a Range Rover last October. Its been back 3 times under warranty for repairs. Which dealer has said were fixed. It started playing up again. Warranty has now expired took to our mechanic. He looked into vehicle history. Mot history shows 2013 as being 104045. We purchased vehicle with MOT Sept 16 stating 103780. What can I do?
Money to get it fully serviced which it was supposed to have done before I bought it. Less than a month later the car started over heating the cooling system had gone but luckily It was within the 3 month warranty so that got sorted. A few more months down the line and the car just wouldn't start after a night shift, a recovery wagon came and picked it up and took it to a garage who then found out the ECU was knackered and had water damage since then I have not had the car back so I have had it about 4 months out of the entire year. So far it has cost me up to 3 thousands pounds on top of the 6 thousand pound loan I got in the first place I have been getting taxis to work every day. I know cars have problems which I understand but this is ridiculous I feel completely robbed. Do I stand anywhere with this? Sorry it's so long and thank you .
Do I have any legal rights against the dealership?
Thanks
I have bought a Mercedes C250 65 plate on the 27th November 2016 and I am still within my 6 months period.
I have had a few problems with my car such as the screen on the dashboard keeps going blank and cannot turn it back on, the car keeps jerking whilst at a traffic light - the speed dial would move up and down slightly whilst it jerks and also. The car has been booked in at the dealers 2/3 times for the same problems. These problems however, still occur...even after they kept it in for 2 days!
The other day, I was coming out of a car park and as i steered to the left it started making a scraping noise and it felt like it was coming underneath the chasis but when i looked there was nothing there. and the noise came back after a few minutes as i was driving on a main road. Booked it in for and yet the dealer could not find the problem.
I am just wondering where i stand. As i have booked it in more than once, i could be entitled to a refund. However, if i am just looking for them to replace my car, would they just replace it like for like? without affecting my monthly payment as I am on a hire purchase agreement.
I was told it was a trade in..
I took it for a test drive and there was a few issues.Airbag warning light,the spring on the door needed changing and the electrics for the mirror wasn't working.. I was told it was nothing major and he would take £200 pounds off the asking price so I could get the work done.. I took the car in for the MOT and it's failed on major things.Ive been in touch with the garage and they are now saying there's nothing they can do.. Because I bought it as a trade in.. Is this right please help. Thanks
I purchased a car in May last year, which I did not drive for a few months (it remained on the drive, but was occasionally started to make sure everything was ok). Since then, I have had to pay for a new clutch and for two new springs to turn the wheels, which the man at the garage informed me would have been very dangerous had I not taken it in. Is there anything I can do, or would it just be blamed on time (it is 10 years old). Thank you!
I brought a Honda CR-V 2010 from a Honda dealership on 31st December 2016. The day I drove the car off forecourt tyre pressure light came on. I went straight back in and they fixed it. They agreed they'd look into it properly in 3 days time when they would also service the car. The car went in for the day, several days later it happened again but also the car completely cut out when driving along with no warning. This happened 3 X in 30 mins. I contacted dealership straight away and asked them to pick it up and repair it. They provided a courtesy car for the day. Same problem occurred a week later. They had the car for a week and provided a courtesy car ( still within 30 days) . Problem occurred 20 days later but far more serious again no warning and 8x in the space of 2 miles and a Lorry nearly came in to the back of me. I took the car back and have requested to reject or replacement.
I really don't want the car back. I have found a replacement same spec, mileage and cost but from a different Honda dealership. Where do I stand legally.
Three days ago (Feb 24) the advert inside the vehicle specified "MOT Until November Next Year" - Since I now have the vehicle paperwork it specifies November this year. I do have photo's of the advert and the vehicle on my phone
Am I able to claim this is a misrepresentation? Are they likely to MOT the vehicle in future and honor this ?
we have complained since the first week on the water leakage issue and it has not been resolved, The car was then sent for a engine head replacement and once driven we had broken down.
The car repair centre says its negligence on our part yet they repaired the car.
the dealership now wants to charge us kilometer fees for returning the vehicle and for the damages to the head.
Is this fair ?
Can we go to the Ombudsmann ?
I bought a car on PCP in October last year, over the past couple of weeks there has been a fault that keeps reappearing on the dashboard, the tyre pressure sensor is no longer reading tyre pressures and it tells me to keep resetting the process by adjusting the pressures but regardless of doing this numerous times, it doesn't rectify and the warning constantly shows on the dashboard.
I contacted the garage via email and booked the car in to get checked over, due to go in tomorrow, however I received a phone call today confirming my appointment for tomorrow and stated that I must pay £102 as an 'investigation' charge. I told them that I thought the repair would fall under the warranty, but they stated that they only give 60 day warranties and as I have had the car for 4 month then they won't be doing the check or repair under warranty.
I would like to know where I stand with this.
Could you advise me please.
Kind Regards
Amanda Shand
however they did not do the job properly as 10 months down the line and the car as leaked in again only this time it was a lot worse.
i took the car back to world of cars and they have accepted responsibility and repaired the car .it needed a new fuse box and 2 professional mechanics to deal with the jobs at hand.(auto electrician and a windscreen specialist) it cost them £2000 .
after calling in to world of cars to see how things are going ,the main mechanic who works for them informed us that the car had to have a new fuse box before we bought the car and this was a problem caused by the same reason.
with this in mind i have now tried to ask for my money back as the car is not worthy and many more problems will arise in the future.i have asked for another car and work something out amicably but they don't want to help.they have the car and the car keys and i am refusing to go collect the car .where do i stand in this situation.
I just purchased a BMW 320i (2008 coupe) last week, from a 2nd hand garage. When driving it home (150miles), the engine light came on. I was told by the dealer to get the engine codes investigated. They are as follows:
-Catalytic converter failed.
-Both Lambda sensors filed.
-Mass Air Flow sensor failed.
-Electric Water-pump inoperative.
-Nox sensor potentially no good.
They have requested i bring the car back to the dealership, they will supply a courtesy car and have a look at my BMW.
For my consumer rights, must the garage repair/replace all these faults; even though the parts required will be in excess of £1000?
Thanks,
Rhys
On the 3rd Feb the alternator failed and needed replacing the dealer said they won't replace it as I've had it for 3 months and done 5000 miles and it was sold with a 30 day warranty.
I offered to meet them half way with the cost of replacement but they declined.
After haggling they said they would repair it at a cost of £45.
This would mean I need to get a mechanic to remove the alternator and take it to them a 7 hour round trip and a 2 hour wait.
I said this was unacceptable.
I am out of pocket by £500 now as the alternator blew the battery so I needed that replacing too.
Am i covered under the consumer rights act or would this come down to wear and tear?
I purchased an 04 plate civic 1.6 and the day I bought the car it broke down the drive shaft completely snapped in two nothing was mentioned about this when purchasing I was told the although the car had been stood it was working as should be and I would have no issues. I purchased the car from what I believe is a trader. Upon recovery of my vehicle I was also told by a mechanic that the brakes are rotten and also will need changing. The dealer did not provide me with a. Recipt although I paid via bank transfer and have his details on there. I paid 1200 pounds for the car. I called the place today and they told me they would call back in half an hour and I have had no further response from them. Any help would be appreciated.
Thank you.
Thank you in advance!
Please reply me with a suitable answer
I purchased a 05 plate Volvo V50 on 21/01/2017 which had a current MOT from 17/12/2016 valid for one year which with regards the tyres had a single advisory note that one of the tyres was near its legal limit. The tyres looked fine from the outside and safe to drive.
On the way home there was a shudder above 55 mph. I thought it was tyre pressures so did them to manufacturer advised levels but this didn't solve the problems. Fearing a safety issue I took it to my closest garage last Thursday (it is an approved MOT test centre). The mechanic was horrified and said I was lucky to be alive if I had been driving at speed on these tyres. On the lift he had discovered that there were severe problems with all four and on the rear one tyre had worn down to the canvas and the other's bead wasn't even attached to the tyre itself for most of the circumference. In his professional opinion all four tyres had to be replaced. Needing the car ASAP I asked him to do this.
As I do a good amount of motorway mileage (which I had told was the purpose of my purchase to the dealer when I bought the car) I didn't want budget tyres so asked for mid level tyres. The only ones he could find to fit my alloys (which were the ones on the car when I bought it) came in at £470 for all four fitted which I duly paid. Naively I paid without realising I probably should have gone through the dealer - I needed the car and it wasn't safe to drive. I just thought they'd reimburse me for the cost.
I've contacted the dealer and they are saying their garage (which they have a trade account with) has told them they could have done all four tyres for £185 though the tyre they would use (Avon) wouldn't be the same as the Continental tyre my garage fitted. The dealer is only willing to refund me £185 as a goodwill gesture as I didn't contact them first to inspect and sort out the repair themselves (I didn't even realise this was what you were supposed to do).
£185 just doesn't seem fair compared to the £470ish I'm out of pocket. I want to keep the car though. Where do I stand legally? Should I accept their offer as I didn't contact them first or should I demand more?
Any help gratefully accepted,
Paddy
Bought an audi A3 63 plate from Arnold Clark 8 days ago. Everything is going OK apart from the seat has now ripped.
It was not like this when originally purchased? Are Arnold Clark obliged to fix this?
I'm looking for some advice please. I bought a quashqui plus 2 9 weeks ago from a dealer. After having the car for 6 weeks we were going up the ramps in a multi story car park and smoke starting coming from the engine. Cut a long story short it turns out the clutch had burnt out the dealer towed my car from the car park back to there garage. They replaced the clutch and gear box. They have now had my car for 3 weeks and said the drive change aswell as the cylinders have had to be replaced. I was expecting to collect my car today then the dealers have rang me and said now it has some form of engine failure which they will have to investigate tomorrow. I have bought the car on finance and paying my monthly installments for a car which I have not got and no idea when I will get it back. The dealer has said they are repairing my car in good WILL as I burnt the clutch out? What are my rights?
I purchased a MY00 Subaru Impreza type r from an import dealer in October.
It came with 12 months warranty and all fluids and belts had been changed.
I did 211 miles in the car when the engine developed a horrific noise. I emailed them and they collected the car from me and repaired the engine which was the bottom end knocking.
I did 1,000 miles as they had advised and then I changed the oil with the oil they had recommended but the car is now going through a litre if oil in about 200 miles!!! I have emailed them a couple if tines asking what they advise but I am no longer getting a response?
What do you advise?
Thank you
Jon
I bought Porsche Cayman from one of the trader who advertise in Auto Trader. I paid of £5K more than market value of the car as trader mentioned that the car is really impressive. Trader gave me 3 months of warranty. After 5 days of purchase I found out that the car is making huge engine noise. I asked trader to come and pick up and fixed the problem. He refused and said that I need to drop car at his home as he does not provide pick up service. I drive 1800 mileage. When I drop the car to him after driving 75 miles to his home. He rejected to do service by saying that I did not properly take care of the car. From the beaning all he wanted to find an excuse so he will not cover. He also rejected to do any service from any garage or Porsche otherwise he will not cover.
I took the car to garage and water pump, both front and back disks and pads damaged, battery and others parts damaged. I have been quoted of £2,200 plus VAT.
Please advise me what shall I do? Shall I go to online court?
I have called the dealer who has told me to call the warrenty people. He is takING no responsibility. Do I have the right to take it back and demand my money back before the 30 days are up, as 2 garages have told me the same thing.
thank you very much for your article. I wonder if you could help me with my problem. I bought Nissan Qashqai Acenta Cvt Petrol1598cc registered on Dec 2012 from private dealership. after about 6 months the gear box of the car break down. It looks like a common problem and in USA the NIssan was forced to extend their warranty to 10 years on gear box or 120 thousand miles.
Does Nissan obliged to do the same thing in UK, what are my options if any.
Thank you for you reply in advance.
Any help will be appreciated
I purchase a BMW Z4 from a main dealer 2 weeks ago, the Electronics in the roof failed and as a result they have had to take it in and give me a courtesy car. They now advise me it is fixed but I fell as though I have lost confidence in the vehicle and would like to take it back. Can I still return it under the 'less than 30 days since purchase' rule, even though it has been fixed?
Thanks Michel
But have offered me a cash refund which I think is a pathetic amount, or an extended warranty. What should I do.
Thanks Niki
Put it in for its mot today (it had 6months on it when bought) ive literally drove 1500 miles total sonce purchase and the garage doing mot said its failed for a number of reasons
Going to cost in the region of £450! Surely the car cant develop this many issues in only as little as 1500miles!? These faults must have been there upon purchase right, therefore dealership has some accpuntability??
Went back to the dealer and he said they had visually checked the cambelt and weren't aware of any problem with the clutch. He refuses to sort the issues and when I asked for my money back he said they wouldn't give us a refund as they've already sorted all those things for us.
Am I legally entitled to my money back?
Thank you in advance
In the first week the clutch cable broke & thus resulted in a minor accident with another car.
The insurance company paid out £1556 after deducting excess & rest of insurance policy cost.
Does my son in law have rights to claim against the garage for the vehicle fault? It's been just over 30 days since the incident
Jason
The repair was done through insurance so car wasn't a write off but I have no idea of what damage was done. I may not of bought this if this had been disclosed and now dealer is trying to reassure me it could have only been minor damage. What are my rights are they in the wrong?
I bought a car from a large, well known car dealer who told me that the car had a full service history and had just serviced the car before i bought it. This was last February, this week it popped up that due to the mileage id covered that it needed a service which is fine. My issue is that having taken it to the garage to get it serviced, they've come back to tell me that the car requires a new cam-belt and has needed one for over a year and that the car is not roadworthy and i shouldn't be driving it. The car didn't have a service in 2015 as the required number of miles wasn't reached but when the car garage sold it to be in February, they did a service and should of picked up on the issue then. Do i have a case?
Thanks Again
Thanks
I have the dealer my insurance details etc and left with the car.
It's been clamped for no tax. My fault, didn't know the rules but now I find it's not been motd since 28/05/16. Three days before I bought the vehicle.
Can a dealer sell me a vehicle on finance if it is not roadworthy ?
Thanks QS1
I've looked at the new legislation which states that the vehicle should be of 'satisfactory quality' but age and mileage should be taken into account. I'm just a bit concerned that they may say this fault is due to the age and mileage of the car. What do you think?
After buying the car warning lights came on and I took car to garage.. where it was shown to have 2nd hand parts put in.. bent chassis and all sorts of other issues.
Do I have any rights to take back.. I bought 2 months ago
not misrepresent it - i.e that cannot tell you something about the car which isn't true. If he simply said it was running fine and you didn't notice anything for the first two weeks of use, it may be that the seller was giving you the information they considered correct?
I bought a car from a private seller 2 weeks ago. The guy told me that car is spot on and running fine and that the car is his girlfriend... After a check and test drive I bought it! 2 weeks later signal light for coolant came on.. so I have checked the water tank and found out nothing in it.. so i took it to a garage and they told me that my head gasket is gone.. When I said that the seller is also mechanic their answer was that he must of know that there is a fault on the car and that's probably the reason he sold it.
What can I do about this? Can I get the seller to pay for repairs or get my money back?
Drove the car 80 miles back homme and soon after that realize that there its a noise when the clutch peddal was pressed half way.
The car drives fine otherwise but after a check at my local garage i was informed that the flywheel will fail soon.
The dealer sold the car with 3 months 3-rd party warranty but the warranty dose not cover the flywheel
Can i return the car and get my money back or what else can i due?
Can i return the car?
Drove the car 80 miles back homme and soon after that realize that there its a noise when the clutch peddal was pressed half way.
The car drives fine otherwise but after a check at my local garage i was informed that the flywheel will fail soon.
The dealer sold the car with 3 months 3-rd party warranty but the warranty dose not cover the flywheel
Can i return the car and get my money back or what else can i due?
Can i return the car
The dealer we bought it from feels sorry but no responsibility. Do I have a leg to stand on?
Engine management light came on yesterday and has since been looked at, the head gasket needs replacing. The car was bought from a trader is there anything we can do?
I have been in touch with them and they have now sent a legal letter saying they will repair it at trade price, is that my consumer rights broken as they will no longer speak to me about it.
Part arrived and garage says i have low fuel pressure that they cannot understand why as they only had to replace the fuel sensor and so there must have been a fault with the car when i bought it. I want to return the car, where do i stand?
I bought Mercedez A class 2005 from a garage which is 68 miles away from my home.
When I took the vehicle back home I found there was a problem with steering wheel making noise on turning. I contacted the garage same day , they advised me to show it to local garage.which diagnosed steering rack problem.The seller has accepted the return but wants me to pay the recovery charges to his garage.
Can I ask him to pay the recovery charges?
Regards
Kelvin
The HPI came back clean for me and it wasn't until afterwords when i checked in the car there were some receipts for very close to £3000 for repairs on the vehicle for what looks like body/geometry damage, all carried out by a well known repair center and if i'm honest they've done an amazing job, can barely tell. The car itself drives fine apart from a slightly worrying heavy steering when stationary and it's slightly unstable however this could be due to me having a separate car for work that drives like a dream and me being used to it.
I intend to ring the dealer however i'm looking for advice on where i stand with this. It's on finance so i intend also to contact the finance company should the dealer have slopey shoulders.
I'm yet to find any fault with the car apart from tracking/balancing and there's a huge amount of receipts and documentation of repairs and servicing with the car but i'm not weary of the car developing a fault directly associated with this.
Do you have any advice or guidance?
Thanks in advance.
but i have now decided i want something a big bigger and looked online to value it came up at 5500 i went into a nissan dealers and asked to to value it they had said it was only worth 2000 that it had been a cat D write off , i was shocked as i was not aware of this he said it should have been on the V5 log book but its says nothing .
i am now stuck with a car with hardly any value to px
is there anything i can do after this time as i was not advised i still have the receipt which also doesnt advise of cat d
thanks
What to do please
The dealership dispute the RAC findings as their own diagnostic tests found no faults.
Can I use 'right to reject' through the consumer rights act 2016 to effect a refund
despite the supplying dealership not acknowledging fault.
Sorry for the typos in previous post please help!!
Does anyone know what the problem is and what are my Wright s? can i demand my money back?
Car has 6 months warranty
As the bill increased I let them know that the repairs that were done did not fix the fault they then said that I should not have got anything done without there authoritisaiton and now they have said that I will have to pay that bill and the will not repair the car now
They have had a repott done by a company called ACE and the report says that the fault was there or at least deveoping at the time of sale
What can I do now
Any advice from anyone?
I recently bought a used car from a dealer about 100 miles away from me. Over the phone, I asked whether the cam belt, water pump & accessory belt had been changed recently (I've had Renaultsport clios for 12 years and know these are supposed to be done at the 5 year service but as it is so expensive, some people do not bother so this is the first thing I ask!) and was told yes it was in 2014. The car was described as in excellent condition & I put a £250 deposit down over the phone on my credit card. I picked it up from the garage the next day and all seemed ok. Within a week or two I noticed that these was a whirring noise coming from the engine which got louder each time I drove it (which isn't much). I already had it booked in to a garage for a service so instead asked them to check this out. A few days later, there was a flooding in the passenger footwell. My garage checked it out and said the flooding was a blocked scutter pipe which they cleared and the noise in the engine is the water pump! I contacted the car dealer I bought it from (still within 30 days of sale) and said I want to return it and get a full refund under the consumer rights act 2015. They refused but sent someone to inspect the car. Their mechanic agreed that the noise is the water pump and so I cannot drive it as it could write off the engine. The garage have got their solicitor to write to me to say they are not admitting liability & as a gesture of goodwill they will repair it. The way I see it, the car is not as described to me when I put the deposit down and it clearly has been poorly maintained so I don't want it anymore. Can you give me some advice on this and how I go about enforcing the consumer law without it costing me the earth? Thank you
Repair the product, or
Replace the product
The retailer may however refuse if they can show that your choice is disproportionately expensive compared to the alternative.
You have to give the dealership a reasonable opportunity to try to fix the fault. However if they have tried to repair the vehicle more than once unsuccessfully, this requirement will have been fulfilled"
The garage from which I purchased the car are taking no responsibility for the damage and are even being rude to me on the phone, when they have clearly sold me a faulty car. Any advice would be very much appreciated
Thank you
I bought a 2006 BMW X3 in July 2015 from an independent garage. It broke down yesterday May 2016 the AA towed it to our local garage and have said crankshaft pulley has broken. Waiting for the garage to look if an other damage caused. Would this have be something that could go back to the dealer about as mechanics have said it is not something that should have failed.
Where do I stand with this, as I was only given a 1 month warranty and the MOT passed with no advisories.
Thanks
I been driving it and notice a nocking noise from the boot whenever I went over a hump I checked and it is the spare wheel which is missing the bracket/bolt which secures it. Also the Jack & tool kit are missing. I reported it to the dealer a franchise firm. The reply I got back was sorry sold as seen go to main dealers for the bracket & tool kit or it maybe cheaper on eBay.
What r my rights I paid £18k
What do I do now? Should they fix the issues or can they get away with it? And could I return the car completely?
Since then I've discovered a bad oil leak. Took it back to the dealer who recommended a mechanic they use.
Apparently to fix the leak I need a new belt. Total price £250.
Dealer called and has asked me to pay £100 of it.
What do I do? He won't pay the full price, and the mechanic won't release the car because its not safe.:-(
"If a fault is discovered after the first 30 days but within 6 months of the date of purchase, the fault is presumed to have been there at purchase. It is for the retailer to prove that this was not the case, and not for you to try to prove that it was. If it has been over 30 days since you purchased the product, you can choose for the retailer to either:
Repair the product, or
Replace the product
The retailer may however refuse if they can show that your choice is disproportionately expensive compared to the alternative.
After the 30 day period was up I noticed some more issues with the car so I took it to a garage, I was told it has multiple issues such as.. all 4 brakes were 'shot' the gearbox needs parts replacing, the engine guide needs looking at and the clutch needs to be replaced. I contacted the dealer by phone and explained that I had covered 800 miles since purchase as the car was only used to get to and from work, they told me to send proof of the issues and the milage covered so I did this on the 18th of March (I sent a copy of the report from a local garage and a letter I wrote explaining that these issues could not have been caused by driving for 800 miles and I would like them fixed), I know they received the letter because I sent it as 'signed for' and they signed with a picture of a penis, it is now the 17th of April and I have heard nothing from them, what can I do?
Thank you
Yesterday got loss of power and a leak (not water) returned to dealer who informed that a new clutch (not Audi) was needed possibly a fly wheel costing £750 will not charge labour. Advised not covered as not mechancical therefore not covered by warranty. Asked about leak and advised could be aircon but wont know until on the ramp.
Fuming considering I said I constantly carry a disabled person in it
Thanks for your article. I hope you can help with some advice.
I bought a 2002 BMW 316ti from a London dealer 6 weeks ago, with a clean 12 month MOT certificate dated Dec 2015 provided by 'Garage A' - great, I thought!. Within exactly 30 days a fault became apparent with the steering (loose, wobbly) and as an emergency I had the car repaired by another garage, Garage B. I did not contact the dealer at that time for repair because I was not confident safely driving the car to him.
It seems that there are faults with the car which were not declared on the MOT:
Garage B said that the fault should have been seen by the Garage A (though they are not willing to put this in writing). Garage B did an MOT at my request (Feb 2016) which came back with some advisories, and they printed out the October 2014 MOT certificate for me - a lot of the advisory faults (brake discs etc) were present on both! But not on the MOT given to me by the dealer at point of sale.
What should I do? It seems that the dealer had used friendly Garage A to rush through an MOT which ignored several faults present before the sale.
Am I able to reject the car? The fault became apparent within 30 days of purchase though I did not reject at that point. I bought the car on the basis of the clean MOT, which may not be clean. To complicate matters, the steering problem has partially returned despite the £400 repairs of Garage B, and my concern is that there were other faults present at the point of sale which developed since the last 'valid' MOT in Oct 2014.
My thoughts are to contact the DVSA for
an 'official' MOT check. I would like to reject the car.
Grateful for your advice,
Thanks,
Andy
The garage owner has offered this,
i buy a new clutch £170 approx
i buy a new flywheel £500 approx
i pay half the labour charge £330 approx
he will transport car on low loader to his gargae for repair and return and pay half the labour at his own garage
So my costs total £1000 approx.
Ive done less than1600 miles in the car and owned for less than two months does this sound a fair deal ?
On the other hand if i refuse my car will sit there unfixed and undrivable.
And how long will a battle with the garage take and who will fix the car whilst its in dispute over repair bills ?
We got in touch with the dealer and asked for a refund. She refused. We let her know that we are aware of the Short Term Right To Reject and that we would like a full refund. She again refused, but has since said that she wanted to check out her rights, before telling us that she would want to inspect the car herself. We already know from searching, that her mechanic is a family member, and would be happy for an independent inspection, rather than a biased one. She has, however, not been back in touch.
We sent her a letter outlining our rights, and that we are requesting a full refund under the Consumer Rights Act, which was signed for, and which we are awaiting a reply.
Searching her own name, we've discovered that she has a history of selling cars that are not fit for purpose, and that she has been known to be threatening (proof has been seen). She seems to have a habit of liquidising companies, and restarting, and threatened to dissolve her company to one of the people we found (and indeed did when the courts found in favour of someone else).
So, what is the best way to go from here? Trading standards has been informed of what is happening, but as far as actually getting a refund, or even just the inspection, which is the best way yo go about that?
There has been an intermittent fault with the car that became clear after the service where it does not start - as it is a Smart start system and acting on the advice of the Toyota dealership it took a while to determine that it was a fault and not interference with the fob and the car (or other factors). The problem has got worse as it has got colder.
When I informed the dealership of this problem and mentioned the Sale of Goods Act, they got quite angry and repeatedly told me that as I had got it serviced at a different dealership it had voided any responsibility on their part.
Is this true or are they trying to fob me off?
Please advise
We had the car towed and was told from two different repair shops, $2000-6000 to fix it.
I called the dealership to see what they can do to help us out and he says to me; "You bought a used vehicle." I told him yes I'm well aware of that and I have bought used and new cars in the past and never had this problem. He was appalled and tells me that I'm the second person who bought a vehicle from him and engine blew. He then proceeded to give me the number to the shop that the other customer went to.
He also told me that he drove the car for a month and never had these issues. And I even told him can he even work a deal on getting me into a reliable car? He said no.
I then told him that on internet they have the car at $5999 and my contract says $8000 and could it be an honest mistake on their part and he said no that the prices on the net are if you come in and pay in full with cash.
Well we couldn't afford to replace the engine and column and payments and ins and live.
So we rounded up letting the car get repossessed. But before we did that we even asked the financial place for help like no payments for a month or two or can they refi it or add fundage onto our loan to get it repaired and engine replaced and their answer was no as well. We tried.
But do we or did we have a good case that we could have or still could go after the dealership legally?
I notified them that I wanted to return the car and I am taking the car back to them tomorrow as they said they need to diagnose it first. I want to hand the car back as it goes into limp mode and the amount of warning lights on after a few days is worrying.
What are my rights for returning the car??
Also the bonnet release cable has now broken and the dealer has said that I will have to pay for the repair on that because the 3 month warranty doesn't cover cables. Is that right?
If they even paid for 12 month ticket I would be happy and if any problems they fix !
Thanks
I have just purchased (6 weeks ago) a second hand car from a dealer, we phoned him Friday and said their was something wrong with the car as the power went, The dealer said to bring it in and we took it to the garage next door to the dealer. It transpires it may be the turbo ?? it is under 12 months warranty BUT if not covered who pays ? or where do we stand it getting it fixed etc
At no time has the time been unhelpful or un co=operative.
Help
While sitting in traffic I smelled someones clutch burning and laughed ..... until I realized it was mine !
It then started juddering when pulling off etc, I got it recovered to the dealer (having only covered 500 miles) who stripped it and replaced the clutch, release bearing and oil seals.
They took it for a test drive, and now there is according to them a severe rattling sound coming from the engine.
So they are taking to bits again.
My question is this: I have lost any faith I had in this car and I don't know if I want it back. Do I have reasonable grounds to refuse the car and to either take my money back or have them find me a suitable replacement (they are part of a HUGE group ... )
Please help as its a expense he can do with out
I bought an Astra(5 yrs old with a mileage of 60k) from one of the dealers for approx £4k two weeks ago. I saw the coolant level dropping every day and engine making cranky sound when starting cold. I took it to the dealer and they quite honestly told me that the engine needs to be replaced, head gaskets need to be replaced and spark plugs. I feel cheated in the first place that a faulty car was sold to me and that I would not have bought it had I known that it has these significant problems. Although the dealer is kind to replace it for free, can I ask for a full refund or a replacement because I dont want to drive a car with a changed Engine/Gaskets/Spark Plugs and in future dont know what not..
Whats your advice.
I have contacted the dealer with the issue and the ball is currently in their court, but what are my rights here? Can I expect the originally dealer to cover any costs for repair?
Where do I stand on this matter, can I return the car? I have put about 1000 miles on the clock since owning it while I waited for then to send me the service info and I ended up researching it myself.
However today the steering went and came up on the trip computer steering faulty.
Took this to local garage to diagnose the problem. Came back no codes for the steering but loads for the engine, camshaft defuzer etc
Where do I stand can I take the car back for a full refund?
But when I asked for mot report I was given one that ended in June I. E. Sold a car with out a mot and I took the 5 days free insurance
Where do I stand about rejecting it? I don't want the car as it's not the reliable car he told me that it was when taking my money. Also I wasn't given anything in the way of proof of purchase.
Any help or advice welcome and VERY much appreciated.
when i was looking at the car with the dealer i repeatedly asked him if anything needed fixing and he said no it was all good and fine. but after only 350 miles and three days (most of millage was the drive home from london) it seems the engine has failed, what would be the best course of action ? his advert states high miles but ready to go.
i paid with a visa debit card so know i maybe able to get a charge back if i can prove its not fit for purpose but what do you think ? the car cost £10,000 and I've been quoted £3000+ to repair it.
thanks in advance
I bought a car 4 weeks ago last Saturday (Jaguar X type 59 plate). Driving to work last Thursday the Clutch went. I called the AA out who towed me back to my local halfords garage.
Long and short of it is I had to have the clutch and fly wheel replaced (fly wheel not gone completely, but probably would have gone within the next 6 months - didn't see the point in bringing it away to have to take it back again in 6 months time).
They also discovered a bald illegal tyre, my back brake pads were non existent (metal on metal), and one of my shock absorbers was leaking.
All in all £1266.00 bill - do I have a case against the garage I purchased it from?
I brought it as a one owner car to find out my car had two owners one being a young lad who,we were not told about lots more to the story paid £10.000 cash
I contacted him after two days useless cause took it to trading standards locked away in a garage for 16 months while we took the owner of the garage on through determination we did not give in won the case got full refund he got just what he deserved in court a lovely fine and we were congratulated by standard tradings for not giving up that's why so many get away with it
The car was 18 months old with 18,000 miles. I had the car's first major "B" service at a Mercedes main dealer at 21500 miles. The Main dealer mentioned that there was not a record of the first minor "A" service on their computer systemsnbut that I should not be concerned as the car complied with all Mercedes standards for servicing, anti corrosion and Mercedes mobilo.
10 months later with 28,000 miles on the clock and with the car just 31 months old the vehicle has suffered aa total engine failure. The repair estimate is £13k and Mercedes are implying the car may have breached btheir manufacturer warranty requirements due to incorrect servicing - and this is because their is no record of the first "A" which was done before I owned the car. Mercedes want to send the engine to Germany to identify the reason for the engine failure but will only do this if I pay £7.5k up front. If they decide the fault is incorrect servicing then I must pay the full repair cost. If they decide there is a technical failure then they will refund my £7.5k. I have tried to appoint an independent inspector but they have advised that unless the engine is dismantled they cannot offer can opinion on cause of failure. If I take the car a way and have the engine inspected privately then my warranty is definitely null and void. The cars engine (OM651) has a history of issues which I have found out since this incident but Mercedes have paid out about £500m in good will repairs without ever admitting to a problem.
Not really sure what to do next. Risking £13k is not an option.
Last year I purchased a Nissan Qashqai. After about a month the clutch went so we took it back to the dealer who agreed to replace it. Another few months passed and the clutch went again, again we took it back to the dealer and they reluctantly agreed to replace it again. The first time it went I thought, 'Ok this is a second hand car, this could happen', the second time I thought we were just unlucky and got a dodgy part. However, the clutch has now gone again. I now believe that there is an inherent problem with the car that they have failed to diagnose and fix on the previous occasions. The dealer has agreed to take a look at it again, but when I told them I wasn't prepared to pay for the repair as I believe they have failed to repair the actual fault previously they were non-committal and just said that we'll see what happens after their investigation. I have a feeling that they are going to try and say it's the way we've driven it, which is not true. 4 clutches in a year (usage is about 15,000 miles per year) to me says there is a bigger problem. The thing is, I don't really know where I stand, if there is a bigger problem which they have failed to diagnose before should they fix it for free or am I liable?
The car came back with the same problems and paper work stating they had reserviced the car so we took the vechicle to Vauxhall and got a report in october.
The report found that the High pressure pipe to high pressure fuel pump had leaked , was advised not to drive ,also the car was checked for other faults , Oil leak on the pulley seal , All brakes and discs at 5% and also corroded backbox of the exhaust .
In the meantime it got heated with the car company and also the car finance company and the car finance company paid out for the repairs and also a wheel repair kit as still to this day no spare wheel from the car company.
Then in December the car finance company had the car serviced and also had a 3rd party company called ACE to deem the car fit for purpose. (which he looked at the brakes and also driven the car with my partner for around 15 miles). In february the car wouldnt start a couple of times, we put that down to weather but in march around the time warranty is to expire the car breaksdown, we get rac out twice to state a fault . we rang car finance company for help but became aware it was down to us . we got the car towed to vauxhall to look at the car and they found a fault which was stated might not fix the car . They put the new part on and the car wont start and its down to the pulley(pulley seal had leaked) coming slack and also the timing chain has slipped and possible more damage.The Car is looking to have over £1500 or more for the repairs.
Can he demand his money back for the car from the garage that sold him the car ? He will get points on his licence which means he may not be able to drive the car. Also if he gets a fine can he demand the garage give him the money as its their fault ?
Car is 4 years old and got it serviced from my local garage(not Mercedes).
The car just broke down without any notice and needs new engine!!
Do I have any rights??
Thanks Elaine
Regards Jenny .
I have noticed three tires starting to bald around the outside of the tyre. This to me is either an issue with the tracking or suspension.
I have returned to the dealer and explained what I think is wrong and they have agreed to take the vehicle into the garage but insist I have to buy 3 new tyres at £450 as I have done 6000 miles. But whatever is wrong with the vehicle has worn the tyres like that. On checking the mot carried out by the dealer one of the tyres already had an advisory when they sold it to me. I don't believe I should be buying £450 worth of tyres 3 months after purchasing a £13000 vehicle. Could you please advise?
What should I do?
I went on holliday's for 1 week and when i came back,i started paying more attention to the van and from day one,i had problems in starting the van,key was not recognized our ignition sitch was not powering up the key,something like that.
Finally,on the last friday,the 13,something finally give in,burning the key,the ignition and the lock for the steering.
My question his,HOW can i claim the repair if was a private seller??
I was just billed in over £1000 just for this.
I have now been told the minimum I have to pay on top of the towing is £576 for them to strip the engine as the snapped belt caused the vehicle to over heat. If it's a gasket that has cracked this goes to £696, if it the cylinder it's £1800 and if the engine has blown they have said I will have to pay £8000!!!!!
The hire purchase agreement is not up in November of this year and I feel that it is awful that I am having to face horrific costs on a car that was bought new in November 2011 on a 3 year deal and could be having to pay Mercedes Benz more for an engine than the car is worth.
Do I have any rights at all as there is no mention of the length of warrantee only the agreement which was 3 years. Surely a major thing like a drive belt snapping and overheating your car is unfair especially when the car has done less than 16000 miles? Please help
a second garage have quoted me 350.00 for work on gearbox
Purchased the car privately from an engineering firm that used it as a reps car.
He advised me that the car was totally sound and never had a fault.
When I contacted him to tell him I was not happy as a fault had occurred after 74 miles he said, yeah we had problems with a censor in the past.
1 he said there was never any faults when I was purchasing it and now after purchase he says they had had problems in the past.
I feel like I've been ripped off!
The garage believe that the car may of had it's codes reset so the fault would not occur during a test drive.
Now I'm left with an additional £1000+ bill to represent valve issues after spending £6000 2 days ago.
What can I do if anything?
Regards
Matt
Thank you
filled the petrol tank up twice both times, got a return of 277mpg
average 35 mpg. bought from main kia garage.
brian
Where do I stand on this please?
Thanks, Daz
I feel the vehicles is not fit for purpose as sold.
How do I prove or get the dealer to accept my challenge to get a refund.
He has put it through his garage no faults found I have taken the vehicle to two independent garages one found no faults hooking it up but did observe loss of power up in lines. He suggested a rolling road report this could not be completed on a two wheel test due to the cars 4 wheel drive ability. I would need to find a garage with 4x4 testing equipment at some expense.
I can't afford to prove the vehicle is not fit for purpose, do I need to prove this or should the dealer listen to my complaint without written proof. Any assistance views or opinions appreciated.
However since I am back and drove in city Saturday,Sunday noticed afew jersk when the gear are changes(its an automatic).Monday mronign drove it to work and on the car park slope the car hardly moved akthough I have the accelerator fully pressed. I have my doubts on the car now.I have only had it for 3 days now Can I take it back to the Toyota dealer? I donte feel safe in the car and dont like it. What are my rights?
I contacted the dealer who has tried every excuse under the sun to wriggle out of any responsibility finally stating that as he sold it to a business normal trading rules do not apply, on a cheap van you take your chances and as it was a trade in he didnt need to check it to his normal standards.
Repair bill is looking to be anywhere from 800 to 1200 depending on how severe the issue is.
Tried to be reasonable and asked for an offer of something toward the cost but this was rejected . Any help would be most appreciated
He went away for the weekend and left the car at home,he went to work in it on Monday morning and the boot flew open on its own.
He locked the car up went to it at lunchtime the boot was open again, driving home it contined to fly open obstucting his rear veiw.
He took it back to the dealership on 21st Having only driven it on 19th and 20th
They said they would fix it and kindly gave him a courtesy car.
They phoned and said it was fixed on Sat 24th he picked it up went on the motorway and the boot flew open again He took it back again on Sun 25 th after it had opened 5 times whilst he was driving.
He has been told it wont be ready until possibly 7th Feb thats just over 2 weeks since he bought it. His first monthly installment on his finance is due in 2 weeks and he has only driven the car properly for two days.
Where do we stand if they cant rectify this fault?
Many Thanks in advance
I bought a 08 plate Ford Fiesta 1.25 with 56000 miles from evan halshaw i payed 3700 for it through finance. When i went to purchase the car i got told it was in perfect condition and that it everything has been looked at and fixed if needed but with 5 weeks of having my car it has been back to evan halshaw on 3 occasions each costing me around 250 as supposedly it isnt on my warranty can you help please.
Thanks
Paid 2200 cash
800 paypal
Car was advertised as a private seller on ebay
Once arrived I saw was a garage with 5/6 cars up for sale and there branding everywhere
Noticed juddering on the clutch and mentioned to seller
Who convinced me that the car was mecanically perfect and I had no need to worry as her mechanic had just checked everything
So I agreed to purchase car ( thinking juddering wAs me getting used to the clutch
The seller made me a receipt and send she would post all service history and spare key on to me as was still with previous seller
Next day clutch went
Also still haven't recieved service history. Seller is. Now ignoring all my messages
I'm wondering do I have any trights etc. as I paid the amount I thought with service history
And there a garage so surely thry can't get away with this
Shal I contact trading standards
Any advice ?????
Many thanks.
thank you.
In mid Dec I bought a Renault Megane 2005 rush from a dealer. I had only got halfway home to the services and tried the manual lock and it did not work although the central locking does. I went straight back to the dealer who refused to sort it and said I would have to pay for a new lock. Am I right in asking for it free - he openly admitted on the day I took it back that he did not know the manual lock was not working.
Thanks
Annoe
Is this legal? Or allowed?
Can I return the car and cancel my agreement with VW finance. Please help
I bought a car from Perry's at Huddersfield approx 4 weeks ago, on friday the car lost power, called Perry's to tell them - they asked me to pop it in for them to look at - said thats a bit difficult as i live 100 ish miles away and the cars in safe mode. They messed me about on sat morning but asked us to have the car code read, so i did and was told the turbo is overboosting so i called them back monday morning and the salesman was pretty rude, he made a call and smugly told us that the warranty is on page 18 of your booklet and you need to call them, the conversation with the warranty was that you can have work to the value of £250 after that its your problem. This car is a toyota rav 4 has 65000 miles on the clock is a 55 plate and am now told that it shouldn't be driven. So 4 weeks ago I paid £5500 on my credit card for this car and now I'm car less. Please help me. I'm registered disabled and really need the car to get me around and to work etc....
Many thanks x
known problem causing this on a 4x4 does not Apply. Found this out yesterday when a diagnostic by an expert confirmed internal problem needing complete strip of transmission and repair costing up to £2000 depending on new parts required. This car cost £11000 and the problem first arose three hours or 150 miles after purchase on the motorway, as noted. Company was notified the following day re the transmission and on 2 more occasions, but has not reply. Getting worse so dare not drive it. Car looks immaculate, has good service history. We queried about the 4x4 which was confirmed on the phone, we wanted a 4x4 and as such drove 265 miles to Swansea when cars as good and the same price were nearer. What are my legal rights on returning this car.
Yesterday the engine went bang! Got recovered to a garage. I told the dealer who I purchased the van from, they said to have it looked at. the garage has said the engine is completely unserviceable and needs renewing. Their quote, £4600!
The dealer has said he won't pay, I checked the warranty and it says it will only cover up to £250
help! how do I stand? I've done less than 1500 miles in it
I just bought a car and haven't even used it apart from driving it home from the dealer.
I saw the next day when ignition was started that the brake warning light was on on the dashboard and the brakes felt spongy and loose. A friend who is a mechanic examined it and said Brake pads will need replacing.
I have spoken to the seller but all he's telling me is to replace it myself and that its not costly. He told me I should not expect a second hand car to be perfect. The car is a 2003 renault clio. I haven't had the car foe even a week. I spoke to Kwikfit and they will charge me £90 to replace the brake pads. Seller is not cooperating with me and I cannot pay that £90 to fix a car i have not used.
What can I do.
Thanks
Since June this year, the car has been sent to the garage twice for two separate serious mechanical faults. The first in June this year, the steering failed. The diagnosis was a faulty Torque sensor. The steering was sent to a Mitsubishi garage for repair. Two weeks and almost £700 later I got my car back. Today, whilst driving at 60mph down a bust dual carriage way, my gearbox failed. The car is once again with the garage who tell me, the car needs a new automatic gearbox at the cost of around £700!
Am I covered in any way by the finance company for repairs? for a relatively new car, there seems to have been significant mechanical faults.
Many thanks in advance for any advice.
Thanks
I simply cannot afford to replace it and it is beyond repair.
I went with we sell car finance in Oldham. so I am wondering where I stand with it being a major part of machinery and having a further two years to pay on my finance with a car I cannot use.
i purchased a 60 plate Audi a5 14 months ago from a indepent garage, its just been into Audi today as there has ben a knocking noise from the drivers wheel. audi have advised me they think the car has been in an accident, its not safe to drive, every bit of the engine has been taken out at some point and not put back in correctly. there are incorrect bolts used, wires hanging out of the car an arm on the stearing is bent, the list is endless. the repair guy at audi said im here to sell you repairs and he would even recoomend it as it will cost about £10,000 to correct. i paid £19,000 for this car. they said i should contact the gargage as the car is not what met the description. wher do i stand since having it 14 months. i am no mechanic and just thought the car would be sound as only 3 years old at the time of rurhcase.
We had to wait until we got to oxford to buy some oil from a petrol station (1 litre). We left the car to cool down during the game and added the oil on returning to the vehicle. Before we added the oil when checking the dipstick it was completely bare and a second litre yesterday (Monday 27th). We bow wish to return the vehicle and get our money back as we do not feel the vehicle was fit for purpose when we purchased it, where do we stand on doing this? Please help. Many Thanks.
I bought a ford focus 2005 back in October and after 1 month the turbo blew, I asked for my money back and said no (compairing it to if a tyre had blown???) So I have taken him to court and won by default.... I have since instructed the bailiff to go to his place of business and he told them that he has changed his company name from (won't post it as it might be against the rules) but what can I do next? High court sheriff? I have got this far on my own as no solicitors would help because its such a small amount of money!?!? (£4300 including court costs) any help greatly appreciated.
Thanks, GTI
I assumed they meant the V5 was held at Kia head office.
V5 arrived today, previous owner is Europcar rental.. I feel they have mislead me about this as they know I assumed it was a previous Kia dealership car.
I paid top rate for this car - should Kia have told me it was ex rental? If I had seen V5 before purchase I would have walked away from deal.
Have I any comeback as I feel value has been lowered
Thanks
PR
I purchased a vw golf 1.4 2003 from a seller who supplies and sells cars for customers.
Within 48 hours the secondary cambelt lost all its teeth and the car died.
It has been diagnosed by my local garage, and it will be a very expensive fix.
The primary cambelt was changed some 15k miles ago but not he secondary one.
I have spoken to the seller but Iam unsure where I stand in relation to his business.
He said the car was one of his customers.
Be for buying the vehicle we asked if it had been in an accident and if it had been resprayed, the guy told us that it hasn't.
But now however, upon expert inspection, it seems it has, what can I do, the car was previously registered at the address I brought the car from and was told that they had it for a couple of years. Can anything be done for misconduct or modelling or providing incorrect information? Who and where can I turn?
I have done this several times and they say they can't find the fault. But now the warranty has expired and still getting the same fault, plus rattling from exhaust or rear end of vehicle and a sound of a loose part from the gearbox when I change gear. What rights have I got to get this resolved with no cost on my side as I could change my vehicle but that would cost me more expense. I'm £2000 in neg equity as vauxhall bought my focus off me which had outstanding finance to pay off. Only paid £4957 for my car so I don't understand how they get £2000 neg equity.
The guy I got it from is a trader who operates from his home address? ?
On the advert it states that car has done 188,000 miles but had a new engine and gearbox fitted!
The were a few scrapes on front and rear bumpers and an exhaust leak which the seller agreed to sort for the full asking price
I also requested a new 1 years mot aswell which he obliged and he also had the air conditioning re gassed so I was over the moon!
So test drive was OK and I left £300 cash deposit so the work could becarried out then I could collect a 5 days later !
So I delivered my car to him on friday 15th August 2014
In egware which is approximately 70 miles from my home in basingstoke hants.
He wrote me a written receipt just saying sold bmw on such adate etc etc no sold as seen was written!
I paid the £4000 remaining cash and set off for home.
The cars engine exploded into pieces 2hrs later when I arrived home in basingstoke !!! I shocked and sickened
I phoned the seller immediately saying I want my money and car back and I would get his car recovered Back to his house
He said he would arrange recovery in the morning as it was 8pm now on 15/8/14 2hrs after collection of the car!!
I said no way
I wavy my cash and old car back immediately! He said the engine and gearbox still was under warranty but I just said I have no faith in the car anymore and wanted a refund! He said he's spent £1500 of the cashi gave him so he would give me £2500 and my car! I said no way im losing £1500 in 2 hrs!
He said he would recover car in the morning abs bring my car back until the bmw was repaired
I then had to pay £110 to get my car recovered to my home 4 miles away !
He didn't show up Saturday morning 16/8/14 !!!
And will not answer his phone or respond to text messages or whats app messenger which lets you see if the other person has received and read the message!
Ive contacted autotrader and they said hes definitely a trader so I should be able to reject the vehicle for a full refund
But I don't want to just dump it off to him and leave it there if he's not around as he's ignoring all my calls
What shall I do???
Please can you help me as now I have no transport abs my partner rely s on me to drive her around as she's a mobile hairdresser but doesn't drive so basically she's out of work now as we don't have any vehicles!
Many thanks
Lee
Way back from holiday,I did tell the salesman I needed the car to tow my caravan which he asurred it should be fine, it has now been in the garage going into the third week where they informed me the fuel injectors were the problem which was marked down on the roadside recovery invoice 2 and a half weeks ago iam now waiting for parts as informed, I now do not feel confident about what damage it has done to the engine. What can I do hand the car back, try to get a similar car, or ask for a reduced payment
Regards,
I found a little car i liked the look of and emailed the sales girl to see if i could have a look at that car. Eventually i was told i could have the car and pick it up on Monday, i explained that wouldn't buy the car without firstly viewing the car and then test driving. She emailed back and said that was fine and i arranged to view the car on Saturday there. I was looking online and realised the car i bought is still to this day online and is now at a cheaper price. I was told the car has gone to auction but the car was actually out the back of the showroom.
The customer service i have had is really not good, i have decided that i do not want the car which they have offered me. Evans Halshaw still have my full payment and are now finally saying they will refund my money minus my £250 deposit. I don't think this is right as the car they sold me and i signed the paperwork for is now no longer available and therefore i should have my money refunded.
If anyone could give me some advice that would be fantastic.
Thanks,
Michelle
on a 3 year finance plan. I part ex my 9-3 which the dealer paid off the
outstanding finance then I took this one on a fresh 3 year agreement.
I returned the car Sunday (13th) after finding faults. Being loose and
rattily steering column. Engine vibration when building up speed through
first and second gear and a knocking to the rear. Possible shock absorber.
I have owned nine Saabs which are renowned for a "smooth" drive.
this one is far from it. The attitude of the dealer is very "I got the sale
and now i'm not interested anymore". Reluctantly he said he would have his
mechanic take a look at it Monday morning. Not heard anything all day.
communication/lack of interest comes across as terrible customer service.
my position now is my old car he paid off and is obviously in his possession.
the finance paid out to him for my car which he also has in his possession.
because of this poor service I feel like cancelling the finance and washing
my hands of it all. Whats my position?
i am an idiot who made a poor choice in buying a car. can't you please help me? can anyone help me?
My nephew bought a BMW 320 from a dealer. Once he got it home he discovered various faults, brakes unsafe, clutch making a noise when pressed. Blue smoke .
He contacted the garage who said to take it back and they would get the repairs done. Today he went back to pick it up but there are still faults, he has asked for his money back . They have agreed to this but want to deduct the amount they say the repairs have cost £800. Are they able to do this please ?
In the add it said it had cruise control, I took it for a test drive I didn't look for the cruise control as it was only a local test drive on A roads
I purchased the car on their finance package called Agility, basically they guarantee a buy back value with an option to pay the balance. I picked the car up and the next day I was out on the motorway and thought I would activate the cruise control!!! Oops there wasn't one
I phoned the dealer and explained , the sales guy said did you not notice it was missing on your test drive? Of course I wasn't happy with this. The deal agreed to retrofit the cruise control, which I was happy with. I had a phone call to say Mercedes won't do it but there's a company that can but it won't be Mercedes. I haven't responded to that yet as I'm not happy ,I bought a Mercedes I don't want a none description cruise control fitting ( what if it fails or causes an accident, will I be covered?)
As I am finance ( not paid first payment yet) it's a Mercedes own finance package, can I return the vehicle and get my deposit refunded or get them to find me another vehicle with cruise control What are my rights?? Thanks
THREE WEEKS AGO.ONLY DONE ABOUT 800KMS FROM TH TIME I PURCHASE TH VEHICLE AND KNW TH VEHICLE IS HEATING UP DO I HAVE ANY RIGHTS TO CLAIM FROM THE PERSON I BOUGHT THE VEHICLE FROM.PLEASE ASSIT.
THANK YOU
FAIZAL
lose speed then it cuts out. we have been told it either
the clutch or the gear box. we contacted the seller and he
basically hanged the phone up on us tried 2 contact him
again but he is now ignoring us. is there anything we can
do because we have been quoted £800 2get it
repaired.
I purchased a vehicle from a car sales. I made the purchase based on the car's spec. ie sat nav. He assured me it was working. It turns out it's not. Every else is perfect. Is the dealer obliged to sort this out for me? I just want it working.
However when I picked it up and started my journey home a yellow engine management light came on the dashboard. When I got home i rang the seller and was told it probably just needs to be taken into mercedes and needs a computer hook up and resetting.
I have done this and was advised by mercedes that work is required and will cost £862.00 I have paid to get this done but had contacted the seller to say I was getting this done and proposed as a good will gesture would he meet me half way for the repairs? He said he would think about it and I am still awaiting a response for agreement to meet me for the repairs.
Do I have any legal rights to have my money returned for the car or any rights for the cost of the repairs I had to get carried out?
the dealership had offered to pay half towards the car tax but then changed their minds on the deal offered,and wouldnt pay the other half of the tax,
we informed them that the car was pulling to the left on the test drive, and had to go back into the garage to be sorted, they said they think it was the tracking and had it looked at, but it could be something else?, when i drove the car back home it still pulled to the left obviously theyd not sorted out the porblem, and it has to go back
also the alarm on the car was playing up due to it not being fitted by vauxhall and the previous owner they have disconected the second alarm just leaving the central locking and imoboliser,
we have taken out 12months warrenty extra on the car but how do we stand if the dealership wont sort out the problem with the car pulling to the left?
I purchased a 1964 fully restored vespa scooter from a reputable scooter dealer in May 2012. It has been back to the shop for many things to do with the engine not running properly.
Last week the engine stopped working altogether and after the dealer had taken it apart and put it back together again, he still was not happy with and actually blew up the engine again on a test drive. The thing is now he is going to replace it with a new engine different no. which I will have to notify DVLA of. It has been nearly a week and since having the vehicle have only managed 200 miles on it as it always stuck in his workshop. It cost me over £3000 do I have the right to demand my money back or for him to exchange the vehicle for another one..however not sure if I would want another
Do I have any rights and if so what would my next course of action be
Many thanks
Nick Cartwright
As we checked last years mot certificate which they had supplied, it states on it that it advises brake pads and discs are defective. We had to take it to a local garage to get it fixed can we get our money back from dealer?
I Bought a van 14 days ago , in the last two days i noticed water building up in the drivers side foot well , i dryed it out and to my surprise it came back ? It covers the whole of the drivers footwell 1 and a half inchs deep . ive checked the waranty and it says that water damage is not covered . This is an 05 van which i love , have i any rights in asking the dealer to fix it , please help me
My boyfriend brought a 57 reg Ford Mondeo 2.5 st, on Saturday with 52,000 miles. Really clean car and has a full service history from Ford. An hour into driving it home, smoke starts coming out from under the bonnet, so we pulled over and checked to see what it was. There was no water in the water tank, even though it was full before we left, and the engine was really hot but no warning signs came up on the dash to say it was over heating or anything. Any way, got it recovered back home after having it checked, and they said the head gasket had gone, and possibly that the head had cracked. We called the dealer and he said he had to wait till Tuesday (today 14/8/12) to talk to the owner. Spoke to the owner today and he said he wouldn't give a refund but would like to have the car repaired but the car needs a new engine, its no good. If I have the car repaired and its still not right, what can I do, would I then be able to get a refund?
I bought a Range Rover P38 just over a week ago, its a lovely looking vehicle in almost mint condition. I took it for a test drive and apart from feeling a bit under powered it seemed fine. A couple of days into owning it i noticed a whining noise on deceleration and it took a few attempts to start normally when it was warm. I took it to a garage to have it checked over and the mechanic found a list of problems including: Timing chain severely worn and slipping on the teeth of the cogs so the engine will not be started until it is fixed. The injection pump has an internal fault, The gear box has an electrical fault, The front diff needs to be replaced (that is the whining noise on deceleration) The front radius arm bushes have broken away from the centre pin etc.
The estimated total for getting the car sorted is £4375.00.
I told the dealer about the faults and he told me that he is a reputable dealer and every car they sell undergoes an intensive inspection before they are sold.
It would seem the inspection on mine was not very intensive at all and refused to fix it.
What should i do about it?
Thanks for reading hope someone can help
I bought 3 years used car from a dealer. After 3 weeks I noticed the car juddering/vibrating when pulling off in 1st gear. I noticed this again after a couple of days. This does not happen all the time but occasionally. I took the car to my local authorised dealer and after 1 hour of inspection they told me that this car has clutch problem which might also have damaged the clutch plate/flywheel but they can only check that once they open the gear box. The cause they told me was poor driving style of previous owners.
I told about this to the dealer I bought the car from and he is asking for his own inspection and wants me to drop the car to his dealership. Its 80 miles drive to the dealer and there is no direct train to his dealership. I asked him if he could provide me a temporary car but he denied. Anyways I plan to drop the car to him in the morning and come back 2.5 hours on train and then to pick the car once he has done.
My question is what if he says that his mechanic can not detect the problem or there is no problem and if his mechanic is able to detect the problem, should I let him fix it i.e. open the gearbox as I would only like the authorised workshop to do this as this car has been maintained by authorised dealer only and I would only like to get it done by them. What should be my stance on both these situations. Its been about 6 weeks since I bought the car.
anyways this year in feb we get a phone call from police saying our warrior has been founded it was sold on ebay with different plates on but now today we findout we cant have the warrior back they say this other person as ownership to it so now im left paying for a motor on fiance insurance getting took out every month and no warrior
a car was bought with a finance agreement, several problems with the car that is 2 years old and only done 20,000miles, it has gone back to the main dealership where it was bought in total about 7 times, i researched the car and several people with the same make and model car are experiencing similar problems, including no faults showing up on the diagnostic machine. We took it to an independant garage and a list of about 5 faults and the fault codes came up, we kept a copy of these, it went back to the main dealership and they found no faults so they had the car for over a week ( sent it to another of their dealerships to be seen by a head mechanic ) it then went back to the independent garage and the fault codes did not come up, meaning the vehicles computer had been cleared/reset, they have now demanded the courtesy car back and have said we can collect the car as they have found no faults and will not be doing any further work on it, i am so worried as some of the faults include wiring issues, power surges, drops in power, strange sounds and my partner drives on the motorway every day i am so worried and i just dont know any thing as to where we stand and i dont know how much more my partner and i can take, we need help - please!
the car as a rac warranty on it that covers the car for 6 months on some parts but i think these would not cover this i not sure how this works do the trader still have to repair this if the rac will not pay out on the warranty .any help would be great ,
What rights do I have?
do i have grounds for a law suit???
My husband bought a second hand motorcycle from a garage at the end of March. The bike was delivered and on riding the bike for the first time it wasnt working correctly so we arranged for a bike specialist to pick it up it has been in the garage for 6 weeks now and the mechanic has spent a lot of time fixing it and the cost will be between 250-350 pounds. I have emailed the garage to inform them the bike was not in working order when it was delivered and asked for compensation or money to pay for it to be fixed. The bike doesnt have a warranty can you advise please???
I am concerned that if I want to sell it after a year or so I will not be offered anywhere near to its value based on what I paid, I would be gratefull for your advice
many thanks
Tony
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