Buying a faulty car is one of the most common and expensive consumer disputes. Your rights depend heavily on whether you bought from a dealer or a private seller. If you bought from a dealer, the Consumer Rights Act 2015 gives you strong protection. Within the first 30 days you can reject a faulty car for a full refund. After 30 days the dealer must be given one opportunity to repair or replace. If that fails you can request a refund, though a deduction for use may apply.
If you bought on finance through HP or PCP, the finance company is jointly liable under the Consumer Credit Act. Private sales offer much less protection as the principle of caveat emptor (buyer beware) applies, though the car must still match any description given. This tool analyses your specific purchase and tells you exactly where you stand. If you have any comments or would like additional tools, please leave a comment at the bottom of this page.
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