What this tool does

It takes the basic facts of your car purchase and tells you, in plain English, what consumer law says about your situation and what you can realistically do next.

Car problems often turn into drawn out arguments because buyers are not sure what they are entitled to ask for. This gives you a clear starting point before you contact the seller, a finance company, or anyone else.

When to use it

Use it if you have bought a car in the UK and something is wrong with it. That might be a fault that appeared within the first 30 days, a problem that has come up later, a car that was not as described in the advert, or a vehicle you now suspect was misrepresented by the seller.

It works for cars bought from franchised dealers, independent garages, supermarket style used car sites, and private sellers. It also covers purchases made with a credit card, on finance such as HP or PCP, or outright with cash or bank transfer. If you are still deciding whether to reject the car, ask for a repair, or claim money back, this is the right place to start.

It is not the right tool if you are buying a car and want pre purchase checks, or if your issue is with insurance rather than the sale itself.

How it works

You answer a short set of questions about who you bought from, how you paid, when you bought it, and what has gone wrong. The tool then gives you a written summary of your position, including which law applies, what remedy you can ask for, and who to complain to if the seller refuses. Nothing you enter is saved, and you do not need to give your name or email to get the result.