Buying by Telephone or E-mail

There are so many ways to buy goods these days. You don't need to go into a shop any more - you can order on the phone or by e-mail, for example. Distance selling, as it's called, has become incredibly popular - and you'll find that your rights when buying this way are well protected, as long as you're buying items from a country within the European Union.
Basic Rights
Buying by e-mail or phone (which includes mobile phone or SMS messaging) grants you exactly the same rights as if you'd bought an item in a shop. Whatever you buy has to fit any description you're given of it, has to be of satisfactory quality (in good condition, safe to use, strong enough to last a length of time and have no faults), be fit for its purpose, match any sample shown, and have adequate installation or assembly instructions.If there's a fault with the item (which doesn't mean you just don't like the colour, for example), then the retailer must replace or repair the goods or offer you a refund (you don't have to settle for the first two; you can simply reject the goods and ask for a refund). If you let the retailer repair the item, you might still be able to claim a refund if the repair doesn't work.
You have a reasonable time to complain about the goods. If the fault appears in the first six months, you have the right to a repair or replacement (unless the fault is just fair wear and tear or accidental damage or misuse). After six months you might still be entitled to those things, but it's up to you to prove the item was faulty when you bought it, if the retailer disputes your claim.
Additional Rights
Perhaps the most important right you have when buying by e-mail or phone is the cooling-off period. This gives you the right to cancel your order within seven working days, without having to pay anything. The trader must tell you about this right when you place your order. Other additional rights you have when you make a distance sale include the right:- to be given the name and address of the seller.
- to be given the price of the goods, including taxes and delivery charges.
- to receive the goods within 30 days.
- to keep or dispose of any goods you receive by mistake, which you have not ordered. You do not have to pay for or return any such goods so a seller cannot demand that you do so.
Mobile Phone And E-Mail
Goods bought by mobile phone and e-mail receive additional rights over just phone sales. You still have the same rights as when you buy in a shop and by distance sale, but the seller must also give you some additional information. This applies if you buy goods in the UK, or anywhere else in the European Union. The seller must:- give you the instructions for completing an order in detail.
- advise how you should go about correcting mistakes you may make when placing the order.
- provide any terms and conditions of the sale in a format that can be easily saved or printed out.
- tell you whether they will keep a file of the sale for you to access.
- tell you about any codes of conduct which apply to the sale and how you can look them up electronically.
- send an acknowledgement that the order has been received.
Paying By Credit Card
If the goods or services you're buying cost over £100 and you pay by credit card, it is possible that you will be protected by the Consumer Credit Act. Under this law, the credit card company is just as liable as you for any defects. Therefore, if you have a problem, you can claim from the seller or the credit card company.Note that for this protection to apply, the contract price must be over £100. For example, if you buy a suit, the jacket of which costs £75 and the trousers cost £40, you would have protection. However, if you bought the items separately instead of as one suit, you would not be afforded the same protection as neither of the items amount to £100.
Problems can arise when the company you are buying from is based outside the EU. Although UK law may cover your contract, in practice it might be very difficult to get any money out of a company based abroad.
Business Energy With a Difference
If you are looking for business energy or need advanced solutions like remote energy monitoring, new supplies, downgrading or upgrading capacity, have a no obligation chat with Purely Energy.
To find our more get in touch here. or call 0161 521 3400.
Re: When Your Builder Goes Bankrupt Before Job is Complete
sorry there were some errors in my last msg avoid david james lincoln of p3 developments…
Re: When Your Builder Goes Bankrupt Before Job is Complete
avoid david james lincoln of p3 developments limited, this company is a scam the builder running…
Re: Dealing With Cowboy Builders
BEWARE of company called Shad's construction Ltd. COWBOY BUILDERS, Deceitful and fraudulent. After being overcharged 70k to build…
Re: Dealing With Cowboy Builders
Had the misfortune to use a company called LMB Group in Croydon - owned by a guy called Lee Murphy. Do not use them, they quote…
Re: Booking a Holiday - What if it Goes Wrong
We booked through travel agents for a Jet 2 holiday in September on the Costa Brava. It was advertised as a 4…
Re: Dealing With Cowboy Builders
Knights Builders Oxford don't touch them with a barge pole. Team of internationals and biggest mistake we ever made. We have the…
Re: Dealing With Cowboy Builders
Look out for the following rogue builders, might be registered but are scammers: avoid at all costs- Nick Busby of Ashlex…
Re: Buying a New Car: Your Rights
I agreed to purchase a new car from a Toyota dealer in September with a delivery date in December, today, November 11 I have been…
Re: Dealing With Cowboy Builders
Crackerjack Groundwork’s avoid like the plague they took my deposit plus additional monies for a wall and after 6 weeks of it will…
Re: Dealing With Cowboy Builders
I had a job to do on my house roof to clean the solar panels and guttering etc. to which I went through 'my job qoute ' and chose…