What the law says about salon services
When you pay for a haircut, colour or treatment, you enter into a contract with the salon. Under the Consumer Rights Act 2015, any service you pay for must be carried out with reasonable care and skill. The service should also match any information the salon gave you about what to expect.
This does not mean you can demand a refund simply because you changed your mind about a style. But if the hairdresser made a clear mistake, failed to follow your instructions, or caused damage to your hair, you have grounds to complain and seek a remedy.
The salon may offer to fix the problem at no extra cost. If that is not possible or you no longer trust them to put it right, you can ask for a partial or full refund depending on how far the result fell short of what was agreed. What counts as reasonable will depend on the specific circumstances.
Be aware that there are time limits for bringing claims. For breach of contract, you generally have six years from the date of the service, though raising concerns promptly will always strengthen your position.
Find out your legal rights on a faulty product in less than a minute.
Try our Faulty Goods Rights Checker free, here on this site →Patch tests and allergic reactions
Chemical treatments such as hair dye can cause allergic reactions in some people. These reactions range from mild irritation to severe swelling. In very rare cases, anaphylaxis can occur, though this is uncommon with hair dye. This is why reputable salons will ask you to have a patch test before applying colour, especially if you are a new client or trying a different product.
A patch test involves applying a small amount of the dye to your skin, usually behind the ear or on the inner elbow, and waiting 48 hours to see if a reaction develops. It may feel like an inconvenience, but it exists to protect you.
If a salon skips the patch test and you suffer an allergic reaction, you may be able to claim compensation. To succeed, you would typically need to show that the salon was negligent or breached its duty of care, for example by failing to inform you about the need for a test or not obtaining your consent. The strength of any claim will also depend on the severity of the reaction. A minor rash is different from a reaction that requires hospital treatment.
Keep records if something goes wrong. Take photographs of any visible damage or reaction, keep receipts, and write down what was discussed with the stylist. Note the dates and details of any phone calls or conversations. This evidence will be useful if you need to take the matter further.
Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.
How to complain effectively
If you are unhappy with the result, raise it with the salon as soon as you can. Many problems are easier to resolve when addressed quickly, and waiting weeks before complaining can weaken your position.
Start by speaking to the stylist or salon manager. Explain calmly what has gone wrong and what resolution you are seeking. Some salons will offer to correct the issue or provide a discount, though others may be less willing to cooperate. Give them a reasonable chance to put things right before escalating.
If speaking in person does not resolve things, put your complaint in writing. A letter or email creates a record and makes it clear you are treating the matter seriously. Include the date of your appointment, what service you asked for and what you received, any evidence such as photographs or receipts, and what outcome you are seeking.
Give the salon a reasonable deadline to respond, typically 14 days. If they refuse to engage or you cannot agree on a solution, you have further options.
Taking the matter further
If the salon will not resolve your complaint, you can contact Citizens Advice for guidance on your next steps. They can help you understand whether your case is strong enough to pursue and what options are available.
It is worth asking whether the salon has professional indemnity insurance. Many salons carry this cover, and valid claims can sometimes be resolved through their insurer without needing court involvement.
For lower value disputes, the small claims court is often the most practical route. In England and Wales, you can make a claim online through the Money Claims Online service. The process is designed to be accessible without needing a solicitor, though you will need to pay a fee to start a claim. Fee amounts typically depend on how much you are claiming, and current rates are listed on GOV.UK.
If the salon is a member of a trade body such as the National Hair and Beauty Federation, you may also be able to use their complaints procedure. Trade bodies sometimes offer mediation services that can help both sides reach an agreement without going to court.
For more serious injuries caused by negligence, such as chemical burns or a severe allergic reaction, it may be worth seeking legal advice about a personal injury claim. Many solicitors offer a free initial consultation to assess whether you have a case.
While an unsatisfactory service can be frustrating, being informed about your rights allows you to seek appropriate redress.
I was wondering what my rights are under these circumstances and who else I could complain to.
I've been wearing the same colour beauty works extensions for 5 years (bronde balayage). They have recently been discontinued.
My hairdresser recommended a similar colour (brondm'bre) and said she would only have to make my roots slightly darker
I ordered the hair myself brought them to the hairdressers, she died it and took the extensions out the packaging and cut them (width ways to fit my head, she didn't take anything off the length). When she held up the extensions to my head, they didn't look anything like the same colour.
When we compared the colour to the sample ring she had matched them to, the extensions were a lot lighter. My hair is warm and they had lots of ashy blonde running through it.
When I rang beauty works, they are saying that they're non returnable as they've been taken out the packaging and using the excuse that their sample ring has been updated and my hairdresser has an old one.
Who's fault is this and how do i get my money back? I ordered the hair myself so I can't exactly ask the hairdresser for a refund?
Thanks
She also said that she wants to be able to scrape her hair back into a ponytail. She can't do this as you can see the netting.
Thanks for you help.
Just had my har done by ROSMIN based in southall Broadway.
who claims she is best at her work, there is no price list she charges in a range of £450 -£600 for a balyage ombre hair
You come out of her salon with the colour you didn't want
Ask for a fix up... she's not willing to do it unless you pay her mir...
I've had a hair extension fitting last night, i paid for 22" extra thickness extensions, when fitting them I had 50g bundles in my hand and I was passing the person doing my hair a strand at a time, she only fitted 2 bundles which makes me believe she only fitted 100g in my hair, when "extra thickness" should be 150g-175g. She didn't offer to style my hair, so when I got home and styled it myself I realized straight away the difference in this set compared to my last set. (My last set of extensions, by a different person were a lot longer and thicker baring in mind I had asked and paid for exactly the same length and thickness) After styling it, i measured the strands and they're only 20". I've messaged the person who fitted them for me to check the packaging for the length, and the amount shes put in and also sent her the comparison photos I've got. Obviously, I just want what I've paid for, so don't want to go down this route unless I have to, but do I have any leg to stand on when it comes to the legal route?
Thanks in advance
When applying she layered 3 lengths of extensions in One row and making too heavy. The application was lose I had to go back a week later and ask to move them.
They were applied tighter but too tight in places and caused test in and ripped my hair out in places and cause red raw lumps and obviously hair loss.
She blamed it on me not being used to the method or not washing shampoo out properly?! When I said the second time it wasn’t ok.
I’ve had to reach out to a more expert hair extensionsist and have them taken out and re fitted (3 rows of one layer and leaving two out!!) and in correct manner.
The colour match isn’t correct and I’m left with sore scalp and bald spots and £250 down the drain plus £60 to re fit? Can I claim my money back?
Thank you!!
I posted previously. What do I do if the hairdresser in question that caused the damage are refusing responsibility. I have had to visit my usual hairdressers who have written an email in confirmation of their finding. But I have had to have a considerable amount of hair cut out and off and still not sorted. I have full photo evidence and the hair as proof. As a consumer I have paid for a service and they have damaged my hair extensively not just the extra cost to try to correct but the huge distress this has caused ?
She cut a small piece from under my hair to do a colour test as I was going darker.
Upon having my hair done she wove blonde through the top... which she hasn't tested on my hair.... and dark underneath and at the roots.
She advised me to not wash it for 3 days to let the colour settle.
After 1st washing it I noticed I had very short.. 4" long... bits of hair around the top on the blonde.... it had broken off!... this was all around the top on the blonde bits..
I couldn't contact the salon owner as she was away for 2 weeks. I have contacted her and she has said she will refund me after I asked her. But I don't feel this is enough. Now 4 weeks on... my hair is all broken around the top... the colour had gone copper not brown and my hair is in dreadful condition. I'm devastated to say the least.. needless to say I've messaged her about the refund as I need it to go elsewhere to sort my hair out nut she's not replied despite me knowing she's read it as it's on messenger.
What are my rights and can I also claim for the way this has made me feel... also my hair is still breaking off.
Thank you
...on them which is irrelevant as I was showing them as a reference to what colour I wanted my hair. The pictures of my hair were dismissed on the grounds that I hadn’t straightened my hair like in the pictures shown, and they think my hair is red ... it’s not, it’s an orange red (ginger/copper) and not the deep red I asked for.
So for these reasons I was refused a refund and the offer to come back and have toner put in my hair again was also withdrawn.
My question is, am I eligible for a refund and if so, how do I get a £50 refund in a way that won’t cost too much?
NB: Screenshots and pictures available upon request
I went in and had my consultation in which I wasn’t made aware that the person doing my hair was a trainee/newly qualified (not on the Facebook post either), I wasn’t told that what I wanted wasn’t achievable, nor was I told that it would fade and not last very long, and I wasn’t informed of the aftercare. I showed her pictures of what I wanted and she went straight into working on my hair.
Straight after the consultation, the hairdresser started working on my hair and when it was done it was far from what I had asked for (I asked for a deep red, at this point I was a light copper). She blowdried it and I could see the true colour which was now lighter and I made a comment about it and she started putting more toner in and trying to fix the colour issue. Once again, after it was blow dried it was slightly closer to what I wanted (a slight red tone now) but nowhere near what I asked for.
She straightened it, then told me about after care and that I’d have to top it up with a toner at home every so often because it would fade (why wasn’t I told this during the consultation? I wouldn’t have gone through with it if I had known). We paid and left to go to a dinner which we had booked and were going to be late for due to the extra toning.
When I washed my hair a few days later all the toner faded and my hair was left a copper/ginger colour, not even close to deep red.
We then contacted the salon via text and explained the problem asking how to resolve the issue. We then sent pictures of what we asked for and what we received (which was a poor attempt at getting close to the pictures we had shown the stylist).
From start to end there were constant excuses and the tone changed completely when I asked for a refund. I was accused of having a treatment worth £160 which I paid £50 for because the stylist had to tone, wash, and blow dry twice, and I was accused of all this having to be done just because I didn’t like the colour I had chosen and not because it wasn’t the colour I asked for or because the stylist couldn’t do a fair job.
We then received a horrible (very defensive and hostile) phone call which I could tell wasn't made with the intention of sorting things out, it was made to excuse and justify their poor service. During the call I was accused of not liking the colour, getting £160 worth of treatment for £50, and not contacting them soon enough (6 days after the treatment) as I could’ve ‘tampered’ with my hair within those 6 days according to them. I was also told it’s my fault because I left the salon without being satisfied but I had to leave to attend a pre-organised dinner.
I was also told that the pictures I showed them of what I wanted could’ve been edited or had filters
I went to a salon to get my hair bleached a few months back. The bleaching went fine, but the hairdresser told me I would need the ends cutting off, even though I told her I didn't want it cut. She cut the ends off, and it looked fine when I left.
I had to go back to the salon a second time a week later for another bleach, as I was getting rid of my dark brown hair. This time, the hairdresser did the bleach, which was fine, and then she started cutting at my hair again, even though she never asked if I would like it cut, she just started doing it.
It wasn't until I left the salon and got home that I realized what a state my hair had been left in.
Before I first went to the salon, I had hair going down my back, the first time she cut it, it was okay, it was still quite long, now I am left with hair that is about 10cm long at the top, and above shoulder length at the bottom, and there are all different lengths in my hair, it's truly awful.
It's really getting me down now, everyday I look in the mirror and hate my hair, I feel it would be better if I cut it all off and started again. I hate the way I look now, and it's starting to make me feel depressed.
I don't know what to do anymore, it's now growing, my hair is wrecked.
Is there anything I could do?
Many thanks
I have naturally dark hair. I wanted to have a silver grey (granny) look. I went for a hair test and was told they could achieve what I wanted. They said it would have to be done in stages at £120 a go. after the third visit the hair started to turn green. I went back in to complain 2 days later. They acknowledged something was wrong and would consult their head colourist. I just received a call to say that it is not possible to achieve my desired hair colour and that they will redye my hair to its original colour. I complained that it wasnt good enough. Their head of the salon has called back to say that they will refund only £120 and that I should get my hair recoloured somewhere else. I have spent over £350 with the salon to get green hair. I had to take days off work and incur travel expenses. What are my rights to get my money back
Am I entitled to a refund?
Thanks for your time.
My hair is like cotton wool and wire. My confidence has gone my hair is disgusting, he's offered to do a keratin treatment not that I've heard bk about this or even what him to do it.
I've spent a fortune on conditioners oils hair supplements, looking at extensions and another hairdresser to cut it all off.
I lost about 40-50% of my hair and have been having treatments and toners since weekly at another hairdresser.
My hair is fine, weak and I have breakage everywhere.
The hairdresser never warned me about risks and seemed happy to do what I had asked. No strand test was done or discussed.
Is it my fault for asking?
I can't seem to get over what has happened to me, and I am constantly checking for breakage.
I don't want this girl to be persecuted I just want her to take some responsibility for how the whole experience has made me feel.....
I got a bad haircut last week at a hair salon franchise. I asked for a slight trim, with just an inch off the top (Scissor cut) and a clean up on the sides and back (Grade 6 on the buzzer).
The hairdresser struggled to understand my requirements as he had only been in the country for two weeks. I spent more than five mins explaining what I wanted.
After he convinced me he knew what to do, he used his buzzer and went straight up the sides with a grade 2. I got out of the seat and told him its not what I had asked for. Immediately, another hairstylist came and I asked her to cut my hair as she had cut my hair on previous visits. I asked her to fix the situation to the best she could to rectify but she did tell me that I wont be able to get the haircut I originally wanted. (She also explained to the previous hairdresser where he went wrong and showed him by doing the other side with what I requested)
Once she had completed with cutting my hair, I proceeded to the counter to pay. In which I asked the receptionist how much do I pay as as I wasn't happy with the service. She mentioned the lowest price they can offer is £9ish, I felt my haircut deserved less than that at which point she mentioned its fine the haircut is for free. At this point, the hairdresser demanded that I paid the minimum as she had to sacrifice client time to cut my hair and felt my haircut was worthy of the minimum of £9ish. The receptionist argued with the hairdresser over this in which the receptionist told me its fine for me to go as my haircut was for free.
However, she didn't provide any sort of receipt to say my haircut was for free and that I wasn't due anything. Could I get into trouble for this? Or am I being paranoid?
After the "colour expert" bleach and blow dried my hair, I could not see any difference at all. The colour was still gold and I very politely explained how unhappy I feel about the results. She and the manager reassured in a very rude manner that they cannot do anything else to my hair and did not even offered me a discount. I left the salon devastated and almost crying as I paid £150.
In addition to the above, I was told by one of their staff members that as a new client I get 50% off my first bill, which turned out to be false! They again did nothing about that and made me pay the full price and even threatened that they will sue me for theft if I do not pay in full.
Consequently after speaking to their customer service, I found out that I had half head ombre and not full head, which was not communicated to me at the consultation.
Now they want me to go back and re-do my hair, but I do not wish to see these people again and also do not want any further service from them and I demanded a full refund because of the whole experience. I also provided before and after pictures and they could not say which one is the before and which one is the after, which proves my point that there is not difference in my hair at all.
Am I in full right to keep chasing them for a full refund as I do not wish under any circumstances to have any other services from them. To me they are not professional and on top of that lied to me about the discount.
Thank you
It , and it ended up more diabolical every time. My hair is now like grey murky straw and broken off around my hairline , I have had to slick it to head with kerastase serum and coconut oil and brown root spray on the patchy front . They have said they're giving me back my money but now my hair is destroyed and I have spent a total of 9 hrs on my week off work and could not go out anywhere as it looks so bad , I feel I deserve compensation .
What are my rights bearing in mind my hair is so badly dome I cannot wear up or down and I can't even colour it myself as it will literally fall out ??
I paid for it but complained and asked for another app as she put red dye all over my roots and rest of my hair was dark brown to add more highlights to blend my red roots.i could not see the owner so when i got home i msged her.i didnt want to go in all guns blazing so i started with thanks for my amazing layers meaning cut look forward to next app.when she replied i then wrote to her explaining i like my haircut but not the colour how she left my hair and its nothing like the photo i sent in and how i shouldnt have to pay again to blend red roots she made the mistake of getting colour wrong big time and tried to say its because of my previous colour but i sent photos of my hair and they could of done a strand test.after a few back and forth msgs where they were telling me that i had told stylist i loved it they offered not to charge me to finish the job i kindly declined as i feel theres to much bad feeling ( i did not trust them to do my hair after that) i went back to salon to show owner my hair and she would not deal with me as it had nothing to do with her as her partner bought the place but she runs it and i can msg him.so i did and he did not want to see my hair or explain why i did not get a test patch. I then left a review saying i feel ripped off and fobbed off for more info msg i have taken photos.when the owners saw this they wrote back that i was a liar that i had numerous freebies may i state it was my first time in this salon that i didnt need test patch i only had highlights that i claimed to say i loved my hair and days later i changed my mind. Is there anything i can do as they have lied and ruined my hair i have before and after photos and all msgs exchanged.
kind regards
I'm not happy with reply they give me is there a governing body or do I have to go through a small claims court?
We've said we're reporting it to the police and she said 'it's civil not criminal and she will be taking us to court which will be bad publicity for the salon'. Is it classed as that because she hasn't paid initially surely she shouldn't be compensated for a service she hasn't paid for and hasn't given chance for it to be rectified . Any advise appreciated, thankyou
I went in for a slight trim to the same stylist I've used for over a year. My hair was very long and thick, very healthy. During 'consult' before washing she told my I should get a Brazilian treatment. Although I have had then in the past, I wasn't ready to do it again due to monetary constraints. When I sat in the chair she asked how much I wanted cut off. I told her just as every other time she gave me a trim, just about an inch or so....as little as possible.
She had me put my head down so she could reach the bottom length and when she turned me to the side I saw that she was razor cutting. I was horrified that she didn't ask if it was OK to use the razor and the cut was almost finished before I could stop her.
Needless to say, my hair is now very thin, breaking off and completely unmanageable due to the frizz from the damage done with the razor cutting technique. I'm really angry and feel that she did it intentionally so that I would need a straightening treatment afterwards.
I have a similar situation about five years ago with a different stylist at a different salon. Same trick.....she had suggested the Brazilian several times and after my 3rd visit she really pushed the sale hard, but I once again declined because I could not afford it. So, she cut my whole head with the razor. After my first wash it was exactly how it is this time.
So, the first time (five years ago) I freaked out over the damage and called a big name salon. I spoke with a manager and they fit me in to redo a cut and managed to salvage some of my length but it was much shorter after the repair trim. That particular stylist explained how the razor works, cuts and can be very damaging if used improperly. Since then I'd never had a razor cut again.......until this current fiasco.
I feel that both incidents were done maliciously as an effort to force the Brazilian service as a necessity after giving a damaging cut.
Has anyone else ever had this happen? I'm left wondering if it's a trick of the trade. If so, I find it to be very disturbing. I'm back to boycotting any salon treatment again - even for just a trim.
When you request my services and your hair is already damaged, broken, and dry...you can't expect your style to last as if your hair was long, natural, and healthy. You can tell in the pictures you sent me that your hair was short..I couldnt even cornrow all the way to your nape. When I first arrived at your appointment my reaction was "Oh, your hair is short ??!" And your response was "Yea, I forgot" (end of message). She then proceeded to add a disclaimer on her business pg about how "installing crochets to my texture and length of hair would result in hair loss". Could I take her to small claims court after I give her the 14days to reimburse? As a stylist it was her responsibility to educate me on my hair and provide me the option of knowing the style would take my natural hair out. And to subliminally insult me after her errors makes it worse.
I called this morning to tell her my concerns and have been back in for a deep cleansing shampoo and a warmer toner put on. She claims that it was the silver shampoo that made it lilac and would simply wash out. I washed it 3 times over the weekend to try and rectify this to no avail.
After leaving today it it not as lilac but still not what I asked for.
What are my rights?
I contacted them then next working day and put a complaint. I told the hairdresser that the highlight was very patchy and the colour was orangish/yellowish tone when it should have been shade of brown like chosen during the consultation process. She told me because I had so many layers on my hair she ‘tried’ to achieve as nearer as possible to the ‘picture’ that I showed her. She never advised me that the highlight technique I wanted was not achievable on my hair!She also told me that the toner might have faded away and that it might be a good idea to re-do the toner. But I will have to pay for this, which I was not happy about. We had a bit of a discussion on this, then she advised that she would get back to me after she has spoken with her manager. But she never did and after waiting 2 day I chased up again! After having a bit of discussion over the phone and I was asked to come into the salon. I saw them the next day. The hairdresser who had done my highlight said that the toner has ‘definitely' faded away. She did not comment the patchy highlight technique. So when I raised the issue, she said if they put in another darker toner it ‘MIGHT’ hide the patchiness. However they will have to charge for this as this was ‘a new service’ for them. I was not happy with this. The hairdresser was basically going back and forth to relay my concern to her manager, when the indifferent manager finally decided to show up.
I had put my concern all over AGAIN! Even showed the picture of highlight technique I wanted. But in the end she said“there is nothing to fix, your hair is exactly the same as the shown picture, the toner eventually fades away and as we are providing a new service to you we will have to charge for this.’ I was absolutely shocked, angry and distressed to know this! I felt exhausted! So I asked her about their formal complaint policy and procedure that I could put in writing. She said they do not have a complaint procedure and basically told me ‘what are you going to do putting it in writing as it is only going to come to me?’ She reluctantly provided her personal e-mail address.
Please help! (1) What are my rights in regard to this?(2)Can I claim back form them when i get it fixed by some other hairdresser.how?(3)when I put it in writing do I have to wait for their response before I get my hair fixed? If yes, how many days do I have to give them to respond me?
I am a new customer to this store & was lured in by a promotional leaflet that I purchase for £50 stating I would be getting lots of various treatments and a permanent colour. I went in today and claimed my permanent colour and asked very clearly to just have my roots touched up from a mousy brown to my usual bleached blonde. The woman after some uneasy deliberation then told me she was not going to bleach my hair as that would damage it & she used something else, a colour tint i think. I thought she obviously knew what she was doing but when I came out of the wash chair, my hair was a terrible bright brassy colour. I told her politely could she fix it. She said she could add a toner but that it would cost an extra £20. I agreed and she added a heavy amount of toner. I came out of that wash and my whole head was blue. She had left it on too long. I then told her to fix it. And she then dyed it the correct colour but my roots were still bright ginger. Another stylist then came over, informed me that I didn't suit blonde, and gave me two options in moving forward. That I could either pay more money to have it bleached, or to have it dyed brown to get rid of the blonde. I couldn't have it bleached as my scalp was raw and bleeding due to the three rounds of dye, and so I had no choice but to go brown. This is a nightmare for me as I work as a performer that needs to have blonde hair, and so I am now out of work due to their mistake. The final time I came out of the wash chair, I was in so much pain from the dye on my scalp that i was fighting back tears. My hair was a horrible colour with streaks and bands where the treatments had all gone wrong and by that point I was exhausted from 5 hours of pain. I just wanted to leave. The salon then charged me £57 for the hair??? I was too scared to demand a refund as I'm only young, and they were very intimidating. My family have been on the phone to them since trying to negotiate any form of refund, and they have been ending calls and arguing very rudely with them. I'm very distressed and have no idea how to go about this. I'm now down £107 and they want me to go back and pay £90 to get it fixed!?? Help!! Thanks in advance! X
I have had someone come to my house and dye my hair (highlights). Previously when this hairdresser done my hair it was always perfect on two occasions. but recently she done my hair again and the highlights was not blonde and turned orange after 2 washes. She came back round straight away and coloured it with a toner to keep the orange down and after another two days its turned back to the same colour orange and the toner faded away.
I advised her the situtation and said this is her products thats fading and she is not using the good stuff on my hair.
She replied to this by saying, because i ahve been dying my hair different shades of brown and blonde this is why the colour is not coming out, my arguement was if the damage was on my hair then when she started dying my hair the colour would not have come out right away rather than it fading after few washes.
Now am sick of this, she wants to dye my hair again on the third occasion, my hair has gone straw and i have headaches and scalp itchiness.
I want my refund back.
please can someone help me?
Email me back please if you can asap.
Thanks
I went back asking for a refund as my hair was badly damaged. I was told by the hairdressers directors, she is the one that done my hair and she is the owner of the place, that it was my baby hair growing back and if my hair does fall out I probably need to visit a doctor as she has done nothing wrong.
I went to other hairdresser to get an opinion about my hair condition. She did give a written analysis confirming that my hair was damaged and that it will take around a year to return to its original condition and may require cutting.
Please advise if I should ask again for refund, to claim the bill from hairdresser that done my hair now, or if I just should take it further? Thank you.
My hair was shoulder length. WAS. It completely ruined my hair. It is breaking off, dry and each strand seems to have several splits.
I have had to cut it several times in the last month. (I have always cut my own hair) It will look and feel like I have cut out all the burnt hair but then in a few days it starts breaking again. I've noticed my pillow has hair of every length on it. I have to carry a lint roller to keep all the pieces off of my shoulders at work. I cut it again 2 days ago and it felt so much better. It has started all over again this morning.
Right now it has only been a month and my hair is almost in a pixie cut. I can't imagine what it will be in a few more weeks. This has been a nightmare.
Report them to a trade association if they are members of one - such as the National Hairdressers' Federation or the Hair Council
Ask they are members of an alternative dispute resolution (ADR) scheme. If they don’t respond or won’t use an ADR scheme, keep a record of the fact that you asked them. Call the UK ADR Helpdesk on 0345 404 0506 for further assistance.
Use the small claims court to claim a refund/compensation.
No patch test ever done or offered. Need allergy tests now so have contacted the salon to ask what was used.
They are going to try and get the info next week for me as they are really busy. Where do I stand? Can I demand this information?
Colour done completely wrong and NOT what I asked. Stylist suggested I pay more for a toner which will wash out and not fix the error and tried to tell me it would fix the problem. No compassion or understanding... ignored what I asked for completely - if it costs more to put multiple colours in tell me don't go ahead and only use 1 colour when I asked for 3 shades!
Oh let's not forget I didn't get a Stylist I got a total of 5 different people give me a colour and cut. (My Stylist was overbooked and even said she has a client slotted in that couldn't be turned down so rushed off and left me with junior staff to ruin my hair! )
Now I have to pay over £100 to fix at Hobs. DON'T GO HERE!
Advice please
Thank you for any help.
Last week I went to a 'prestigious' salon to have my colour done. I was talked into having a refreshed balyage instead of a full head of highlights as I'd intended to have on the promise that the hairdresser could get the desired affect in the picture I showed. By the time I left it was dark and my colour looked OK. When I woke up in the morning I had no roots (goodbye balyage?!) and an orange/ginger base colour with some yellow streaks running through it. I called first thing and explained and was invited in to fix it. I went back and after a quick chat the hairdresser told me a toner would fix it and once it had developed I was left with the trainee to dry my hair. When dry the trainee proceeded to go and get the hairdresser to check the colour, instead of coming up I was summoned down to the till where a group of them stood chatting. He made one comment about it being better and I felt so awkward I couldn't say I still wasn't happy. I made a complaint to head office as soon as home complete with pictures. They sent it to the salon owner as apparently it's a franchise and head office can't do anything. I've been back and forth in email with the salon for 5 days. I want a full refund as I don't trust them to fix it and they want me to go back and have it fixed. Am I within my rights to ask for a refund when I've already given them a chance to correct it? Where do I stand legally? Any advice would be great! Thanks
I ended up with the ends white blonde which they already were when I went in and then above it a yellow colour, it's really patchy and parts of my hair hadn't developed enough before the bleach was washed off and are ginger! I can't tie my hair up as the under neath is bright yellow! I am off to the salon tomorrow to speak to them!!!!
changed salon 18 months later and was told yes you can go lighter, stripped the colour and put in highlights - well happy, sadly the salon closed so off to find another.
so went to new salon explained I needed to cover the grey, wanted to even the colour BUT keep the blonde(made this very clear) now have mid/dark brown hair again.
Have rung salon and they suggested washing a couple of times and if still not happy they will fix. to be honest the fact they didn't listen the first time I would rather get my money back and go and find someone else - what are my rights?
I went to the hairdresser 3 days ago and wanted them to color my hair platinum blonde. The hairdresser I went to is a great place that got great reviews before so I trusted my sources and went through with the big transformation. The outcome was not as good as I thought it would be. Several sections of my hair became extremely yellow, and the overall look was not what I wanted at all. I even showed the hairdresser pictures on what color I wanted. So I went back in to the store today and he wanted to help me and to make my yellow spots disappear. The extremely strong platinum bleach color was extremely uncomfortable having in my hear this second time and my head was burning through the entire process. All of a sudden I se my hear falling of parts by parts and ask him several time is My hair ok and is it going to make it? His hands was shaking but he answered me with a yes, don't worry. Today I went out their with so much thinner hair, a scalp that is still hurting, a headache because of the damaging color to my hair + my hair is so damaged, frizzy, broken and destroyed and all he could say is that this is normal. But for me this is simply not normal. I paid 300 dollars for his work and as a hair dresser that diploma hanging on his wall is stating that he is a certified hair stylist.
If my hair was in any risk of falling of or getting destroyed, a hairdresser should inform his customer, right? I definitely cant get my hair back now but is there any right to get my money back?
Thanks :(
It cannot be rectified what are my rights?
The beads she used were blonde and my hair is dark brown almost black, so you could see every single bead!!!! I took them out myself that night, which I told her I was doing and she said she would give me a refund straight away. She never did, I have been messaging her on facebook, which she has now blocked me on,rang her and text her - she has now blocked my number aswell. I dont know what to do, if I can do anything?
I had pre bonded hair extensions fitted yesterday ... I be had the same ones before and they have been fine but this time I could not get in with the same girl to fit them in time.
I went to a new lady .. I read her reviews they were all good.. She worked from home and does hair and beauty..
I paid £80 to have them fitted ...
There was no mirror so I could not see anything
Her 9 month old baby woke up and was crawling around
I noticed she was going through them really quickly and asked if I had any more .. I had 200 of 0. 5 gms which is usually plenty.
She finished in about 2.5 hours and said that was the quickest she'd done them ...
I went to the bathroom to look and they did look fine ... I paid and left .
Driving home I felt my hair all my extensions are caught up with other hair do its pinching my scalp . The tension is pulling my hair , I'm itchy and sore . Some bonds have melted down my hair . They have been taken up to my crown at the back ... There is no uniform of pattern they have just been stuck in . Some are so close to my scalp others are far .
It's painful and hard to sleep ... Reason why I have them is my hair is so fine .. I'm worried my hair will break now .
I text her this morning to say I'm not happy at all ... I need to take them out and would like my money back and refund for hair that I bought as I can't use this hair again and will have to now buy some more when my scalp has calmed down .
She said she will right what I think is wrong ... Which I said the whole lot .., I don't want her near my hair ...
Please could some one tell me what I can do . I've been in one hairdressers today and they have said they are shocking I have pictures of my scalp and bonds ... Pls could someone help me . I don't have a lot of spare money and now I feel I've thrown £80 away and been ripped off ....
Thanks
Mandi
Ryn0404 - 23-Jun-15 @ 1:56 PM
I had my hair done today and im so upset and disappointed. I asked for a natural beliage style and she basically left my hair all patchy and i look like i have patchy clip in extensions, its just horrible. The head stylist that done my hair was so rude to me and she basically wouldnt deal with me because she had another customer. She embarrased me infront of everyone and i was in so much shock that i paid and left. As soon as i got home i saw the state of my hair. I am not able to trust this woman again and i want a full refund, my hair is disgusting! I booked an appointment somewhere else to rectify the problem. She doesnt want to refund me, all she keeps saying is to go to her solicitor. Whats the next step?
Thank you
I did hair extensions on a client yesterday and she left my house completely happy and this morning she has sent me pictures of her hair thid morning, she has brushed out the curls our and is now saying they are not what she wanted and wants them removed
The client chose the colour of the extensions from a selection I had available, she wanted a dip dye look and that what I did
I recommended that she needs her hair coloured prior to application to help the look of the dip dye and she chose not too, and now she wants her hair coloured after I said it would be better
I have offered her a free colour to help blend as a good will gesture and she keeps saying he wants them out
Is she entitled to a refund although ive offered a solution within 7 days ?
A second set was then fitted by the salon...
After the first wash the extensions were tangling/shedding. I emailed the owner and advised that I was not happy that these extensions were going the same way as the first, and that when I returned I would expect then removed and my money returned.
The salon owner decided to call the police, she confirmed it was not a threat at that she had done it. She advised that I had (in less than a week) had her extensions removed, replaced with a poor set and was trying to pass them off as hers....
She made me feel awful and that I couldn't return to the salon as I was a threat and she would call the police again.
She advised that the hair would need to be sent off to be investigated.
My only proof off their work is on my head, and the extensions are off the poorest quality.
I have no where further to go as this is an independent salon with an owner who assumes I'm commiting "fraud"
Any help is appreciated
I purchased a blonde home hair dye, the same one i have used 3/4 times. However, this time instead of making my hair slightly blonder, it has made me ginger!
Are the company liable for compensation?
Regards,
Vicky
I'm an experienced hairdresser (over 30 years) and I recieved a complaint from a new client 11 days after I cut her hair. She says there wasn't much of a difference from before she came in. She wants a refund. I replied in a friendly manner explaining I was mortified that someone's walking around with my work and not happy with it. I also said a refund isn't a problem. Now, the problem I have is my boss said why did I offer a refund? He said you haven't seen her hair?! He also said I'm not refunding a haircut when you haven't had an opportunity to make adjustments... After all she hasn't said its technically wrong just not much of a change. I said to my boss she's in China! And not due back for some time. I tried writing back to this client via email explaining I had no authority to give refunds but I would me more than happy to re cut her hair free of charge. She's not happy because she said in my first response a refund wouldn't be a problem. Where do I go from here ? My boss is right in saying I should have the opportunity to correct it. After all it seems a minor adjustment. Plus he also said why did she leave it 11 days before getting in touch? Thoughts please. Thanks
I feel cheated and lied to and don't know what to do to get then to listen to me to put this right. I know they can't make my hair long again but I really to feel like they should to something to put this right??
I spent £100, inc cut n blow dry
After near on 5 hrs I was shown the result and felt deflated but went home. The next day I examined my hair, it was patchy, there were un-coloured patchy bleached areas, it was a disaster!! And I had the salon manager style it. I went back to complain, she offered to retint it but I had lost convidence in her, I asked for my money back and told her I would rectify the mess elsewhere. I was told they didn't offer cash refunds, and she sent me away with £60 (the colouring cost) worth of shampoo!!! I have since had my hair rectified and looking exactly like my picture request but at an extra cost of £50. I took several pictures of my hair showing the damage
Who could I contact? The original salon is part of a high street chain
Day after hair being cut got a message from hairdresser to remove the extensions as they are damaging daughters hair (they've been in less than a month) we bought stuff and spent 3 hours removing them ,we ve asked for a refund she says it's not her problem ,we really can't let her get away with it how can we take it further
We took advise from 3 other hairdressers who said it was the worst they had ever seen..
We went to the lady in question and she said there was nothing wrong with it. There is a huge bald patch on the side of her head about the size of a £5 note as well as the front you can see the cotton and weave as there is no hair covering it.
We asked why she cant see the issue and she said it was my sisters hair fault as its too curly!!!! I asked why she didn't advise that before and she said its not her job to advise only do what she is told!!!?!?!?!
What can we do?
She paid on Credit card so we told them immediately and need to file a dispute
with lots of pictures, other hairdressers opinions etc but we don't feel this is enough.
My sister has taken a day off work to get it done elsewhere, she has just finished chemo so this was supposed to be a treat. The lady charged £200 more than initially told but she was too shocked to refuse to pay as there was only the 2 of them there and weve Dads funeral tomorrow....... She is beyond distraught....
She has received word that since the extentions had not been returned within a month that the company were not willing to test the hair. She has been told to collect the hair ( which another hairdresser had already said was not the real hair) and to take it up with the company instead of the hairdressers.
Is there anything we can do?
Many thanks
Diane McNeely
Nicky :(
I was not given a patch test either!!!
My hair iv just about been able to tie back so I can't see it due to a bad hair do!
I wanted a trim & colour, & came home with a cut no better in my opinion than a 5 year old could do & a colour that's no where near what I asked for & was told I could have!!!
My hair is as long as my bra line & had layers about 3" above.
Now I have wonky, heavy, uneven layers up to just below my ear lobe!
The colour it ok, but now where near what I asked for & was told do-able, instead after having the price increased once I sat down, waiting a further 30 minutes for someone to go & get colour, having the colour, I was then told I'd need SEVERAL visits to achieve what I asked for and was told I could have!
I'm so distraught!
I work in the beauty industry & a crap hair do does nothing for my self-esteem!
It's taken me ages to grow out my layers & now it looks like i'm back to square one plus my colour is not as promised!
Total bad hair experience & frightening!!!!
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