Home > Ask Our Experts > Should I Get Repeat Dental Treatment Free of Charge?

Should I Get Repeat Dental Treatment Free of Charge?

By: Chris Nickson - Updated: 11 May 2016 | comments*Discuss
 
Dnetist Root Canal Sale Of Goods And

Q.

I've had a root canal treatment from a dentist. Since then, the gum around the relevant tooth has been suffering discomfort from time to time.

A hospital specialist thinks this could have been caused by the root canal treatment which he thinks is sub-optimal and recommends the root canal treatment to be re-done.

Should I be entiltled to the treatment free of charge?

Joseph Wong
(Mr Joseph Wong, 26 September 2008)

A.

Oh boy. You’re definitely opening a can of worms with this one. But first of all, sorry about the root canal problems – nothing seems to feel worse than tooth pain.

The big problem here is that you have two different opinions from two fully qualified professionals.

Yet at the heart of it comes the Supply of Goods and Services Act 1982, believe it or not, because you’ve been supplied with a service – the root canal from the dentist. Under the provisions of the Act, the service has to be carried out with reasonable skill and care, within a reasonable time and at a reasonable charge.

Unless you’re a dental professional yourself, you had little choice but to believe the dentist when he told you that you needed a root canal. You could possibly have gone for a second opinion, but in virtually all cases people won’t do that, for practical reasons – unlike builders, for instance, dentists don’t offer free estimates.

So you trust the dentist and let him perform the root canal, since which time you’ve experienced periodic discomfort.

Have you been back to consult your own dentist on this, or have you simply talked to the specialist? If you have talked to the dentist, what did he say on the matter?

This is important. It would have given you a chance to explain the problems you’ve been having and for him to give a further explanation of his treatment and possibly offer a solution to your pain, which he might have been willing to do free of charge.

Your next course of action, therefore, should be to go and see your dentist and explain the problem, and see what he has to say. Depending on what he suggests, you should then say you’ve talked to a specialist and what his thoughts were.

If you can’t reach a resolution with the dentist, then you might want to take your case to the British Dental Association, which might be able to mediate.

It’s possible that you could, as a last resort, take your dentist to court – possibly small claims court, depending on the amount involved, but then you’d have to prove that the work he did wasn’t satisfactory, which wouldn’t be easy, as it would depend on conflicting expert testimony – and no one seems to disagree that the root canal had to be done in the first place.

Go to your dentist and see what he says before anything else.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
bought and installed bathroom taps in a newly done 2 bathrooms, tiled everything, installed a new boiler, and now i'm told that the tap mixers are faulty. To brake the tiles and to change the taps its a major expense. what are my rights with taps suppliers. Please help Many thanks, Maria
maria - 11-May-16 @ 1:46 PM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • Sheena
    Re: When Appliances Go Wrong
    I bought a fridge freezer online ten months ago and yesterday the freezer broke a and all my food defrosted and wasted. The company…
    19 January 2021
  • Mum
    Re: What Are my Rights on a Faulty Television?
    Hello, I bought a Samsung TV 49 inch Argus store two years ago, I didn't buy insurance I don't know what to do…
    17 January 2021
  • Samsung tv
    Re: What Are my Rights on a Faulty Television?
    I bought a Samsung TV two in 2018 in November, it broke after three days, it slowly faded and the screen went…
    15 January 2021
  • Andy
    Re: Leasing A Car Explained
    I have leased Fiesta diesel supplied with fitted dual controls used as a Driving school car. I have had it from new, the lease was 36…
    15 January 2021
  • Junaki
    Re: Dealing With Cowboy Builders
    Stefan from Gumtree. A so called plasterer. He skimmed my living room ceiling without prepping it and after a week it cracked and…
    13 January 2021
  • Alif
    Re: Dealing With Cowboy Builders
    Any recommended solicitors to launche a case against rogue builder that did not complete the job? The bit he did was unsatisfactory.
    8 January 2021
  • Mamatiger24
    Re: Experience Voucher Expired: Can I Get a Refund?
    I was given a virgin experience voucher in dec 2019. I have been unable to use it due to the covid…
    8 January 2021
  • netter
    Re: Am I Entitled To A Refund?
    Bought tv online 29th nov and then picked up instore for christmas present didnt open to check tv. Opened after Christmas which was…
    7 January 2021
  • Ash
    Re: Loyalty Cards: What to Expect
    I received a receipt when filling up for fuel yesterday’s BP saying congratulations you’ve won 400,000 points = to £2,000 I’ve…
    6 January 2021
  • Dee
    Re: Dealing With Cowboy Builders
    Anyone out there with a park home...do not use smart park homes .skelmersdale...as they are cowboys...they are ripping elderly…
    4 January 2021