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Below are 30 recent questions from the 'Ask Our Expert' section:
The indication is that you didn’t buy the set on auction at eBay, but rather that eBay was simply the venue for the sale. As you bought from a...
This raises a very interesting question. If the item was damaged by ink from the receipt, did that damage occur before or after the sale? The whole...
If the car was faulty when you picked it up, then in no way are you liable for the cost of the repairs to the car for the burned out clutch....
In this case I would advise that yes, you should be entitled to a refund for the unused flooring. Legally, when you buy goods from a trader, the...
The law affects consumers and businesses differently, so assuming that these goods were bought in the course of a business, which your question...
This is certainly an interesting question, and our condolences on your bereavement. If your question could be covered by anything, it would be the...
Although the retailer was initially at fault for entering the wrong amount, neither of you noticed the error at the time, meaning you technically...
The Sale of Goods Act 1979 states that if an item isn’t fit for the purpose for which it was intended, you can return it for a replacement, refund...
There are really two parts to this question. The first involves the kitchen itself, whilst the second is about the items you paid for that really...
This should fall under the Sale of Goods Act 1979. When you shop online you have the exact same right you’d have if you walked into a shop and...
Well, it certainly sounds like you’ve been sold a lemon, doesn’t it? It has to be said that buying anything in the car park of a motorway services...
For perfectly understandable reasons, no credit reporting agency is going to take your word that you’re not in arrears, even if you provide them...
Because of the financial and contractual implications here, your best bet is to seek professional legal advice in the matter. It’s impossible to be...
Firstly, there is actually no such thing as a 'consumer rights act'. Legally, when you buy goods from a trader, whether from a shop, online or by...
A Rottweiler puppy is a big thing to take on, in more ways than one. His behaviour sounds unfortunate, and understandably worrying. The store's...
Hiring a car in Europe on the Internet from home comes, in part, under what’s known as the Distance Selling Regulations, which essentially offer...
Because of the current economic situation, timeshares are not on the list of most people’s top priorities, so owners are in a situation where...
Whilst on the surface this might sound like a knotty question, in reality, it’s not.
The retailer here has admitted the goods are faulty and...
The company is likely to insist that the 7 month period is made clear during the online booking process, and regrettably I must admit it seems...
At first glance, this would definitely appear to fall under the provisions of the Sale of Goods Act 1979, as long as you bought the part from a...
The Supply of Goods And Services Act 1982 is the legislation that governs this type of dispute. The Act is there to protect consumers against bad...
From the sound of it, your mortgage provider didn’t go into a great deal of detail with you about what was involved in taking a break from your...
From what you write, the problem obviously lies with Royal Mail, or at least your local sorting office, which isn’t being too helpful.
First...
The Consumer Credit Act 1974 stipulates that a creditor (in this case, the bank) under a fixed amount agreement such as a loan, has a duty to give...
Oh boy. You’re definitely opening a can of worms with this one. But first of all, sorry about the root canal problems – nothing seems to feel worse...
The break in service would seem to be ridiculously long. A break of a few hours, or even a few days due to technical problems seems understandable...
It’s certainly a shame that his has happened, and even more that the retailer appears to be stalling on putting it right.
You’re perfectly...
Sad to say that on the surface it appears that the judge was right, although without knowing all the details and legal implications, it’s...
The Sales of Goods Act 1979 was passed with the intention of safeguarding consumers. It states that goods have to be safe, as described, and...
The problem, of course, is that this happened in Australia and not in the EU, which would make it much easier for you to achieve a...
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