Ask Our Experts...
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Am I Entitled to a New TV?
The indication is that you didn’t buy the set on auction at eBay, but rather that eBay was simply the venue for the sale. As you bought from a company, whether the...
Am I Entitled To A Refund?
This raises a very interesting question. If the item was damaged by ink from the receipt, did that damage occur before or after the sale? The whole thing really...
Am I Liable For Faulty Hire Car?
If the car was faulty when you picked it up, then in no way are you liable for the cost of the repairs to the car for the burned out clutch. Legally, under the...
Bought Extra Flooring on Shop's Advice: Can I Get Refund?
In this case I would advise that yes, you should be entitled to a refund for the unused flooring. Legally, when you buy goods from a trader, the...
Business With Foreign Company: How to Protect Myself?
The law affects consumers and businesses differently, so assuming that these goods were bought in the course of a business, which your question...
Can A Refund Be Given After a Death?
This is certainly an interesting question, and our condolences on your bereavement. If your question could be covered by anything, it would be the Supply of Goods...
Can a Retailer Take Extra Payment Without my Authority?
Although the retailer was initially at fault for entering the wrong amount, neither of you noticed the error at the time, meaning you technically...
Can I Get a Refund After Damaged in Transit?
The Sale of Goods Act 1979 states that if an item isn’t fit for the purpose for which it was intended, you can return it for a replacement,...
Can I Get a Refund for Missing Items in Kitchen Units?
There are really two parts to this question. The first involves the kitchen itself, whilst the second is about the items you paid for that really...
Can I Get a Refund on a Damaged Display Model?
This should fall under the Sale of Goods Act 1979. When you shop online you have the exact same right you’d have if you walked into a shop and...
Can I Get a Refund on Watch Not Bought from a Shop?
Well, it certainly sounds like you’ve been sold a lemon, doesn’t it? It has to be said that buying anything in the car park of a motorway...
Can I Get My Credit Rating Changed?
For perfectly understandable reasons, no credit reporting agency is going to take your word that you’re not in arrears, even if you provide them with proof – as far...
Can I Get My Deposit Back on New Build Property?
Because of the financial and contractual implications here, your best bet is to seek professional legal advice in the matter. It’s impossible to...
Can I Leave Without Paying if Card Machine is Not Working?
First, there is actually no such thing as a 'consumer rights act'. Legally, when you buy goods from a trader, whether from a shop, online or by...
Can I Return a Puppy to the Seller?
A Rottweiler puppy is a big thing to take on, in more ways than one. His behaviour sounds unfortunate, and understandably worrying. The store's website says all...
Car Hire Refund?
Hiring a car in Europe on the Internet from home comes, in part, under what’s known as the Distance Selling Regulations, which essentially offer consumers much the...
Could We Just Stop Paying On Our Time Share?
Because of the current economic situation, timeshares are not on the list of most people’s top priorities, so owners are in a situation where...
Do I Pay a Delivery Charge for Faulty Replacement?
Whilst on the surface this might sound like a knotty question, in reality, it’s not.
The retailer here has admitted the goods are faulty...
Experience Voucher Expired: Can I Get a Refund?
The company is likely to insist that the 7 month period is made clear during the online booking process, and regrettably I must admit it seems...
Faulty Plumbing Part: Can I Claim A Refund?
At first glance, this would definitely appear to fall under the provisions of the Sale of Goods Act 1979, as long as you bought the part from a...
Gardener Overcharged Us: Can We Refuse to Pay?
The Supply of Goods And Services Act 1982 is the legislation that governs this type of dispute. The Act is there to protect consumers against bad...
My Mortgage Has Increased Can You Tell Me Why?
From the sound of it, your mortgage provider didn’t go into a great deal of detail with you about what was involved in taking a break from your...
My Parcel is Missing What Can I Do?
From what you write, the problem obviously lies with Royal Mail, or at least your local sorting office, which isn’t being too helpful.
First of all, you need...
Should Bank Keep a Copy of Loan Agreement?
The Consumer Credit Act 1974 stipulates that a creditor (in this case, the bank) under a fixed amount agreement such as a loan, has a duty to...
Should I Get Repeat Dental Treatment Free of Charge?
Oh boy. You’re definitely opening a can of worms with this one. But first of all, sorry about the root canal problems – nothing seems to feel...
Should I Pay for Internet Service When Internet is Down?
The break in service would seem to be ridiculously long. A break of a few hours, or even a few days due to technical problems seems unde...
The Structure Warranty on My Sofa?
It’s certainly a shame that his has happened, and even more that the retailer appears to be stalling on putting it right.
You’re perfectly correct in...
What Are My Rights If No Terms Are Agreed?
Sad to say that on the surface it appears that the judge was right, although without knowing all the details and legal implications, it’s...
What Are my Rights on a Faulty Television?
The Sales of Goods Act 1979 was passed with the intention of safeguarding consumers. It states that goods have to be safe, as described, and...
What Can I Do To Hurry Payment Up?
The problem, of course, is that this happened in Australia and not in the EU, which would make it much easier for you to achieve a resolution.
But Australia...
