FAQs...
Below are our articles on the subject of FAQs. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Bought a Car from the Personal Ads: What Are My Rights?
“I bought a new car from the ‘for sale’ section in the back of our local weekly newspaper, last week. It was described as a 2001 Ford Ka, with...
Can I Return Something Because I've Changed My Mind?
“I bought a set of curtains from a department store last week, and when I got them back home, they didn’t match my bedroom as I thought they...
Changing Your Utility Suppliers: FAQ
With money becoming tight, wise consumers are making savings by changing their utility suppliers. It’s surprisingly easy to do, and research carried out by...
Delay on Sofa Ordered for Delivery Before Christmas: What Can I Do?
b>Scenario /b>- You've ordered a new sofa from a store that was offering a promotion that promised to deliver anything ordered before a certain...
Getting a Good Deal on Credit and Loans: FAQ
There may seem to be less good deals around on credit, but if you shop around you can still find some really good deals if you know where to...
Is the Shop or Manufacturer Responsible for Faulty Goods?
“I bought a washing machine from a big high street electrical shop two months ago, and it’s still under the manufacturer’s warranty. I started...
Returning a Gift to the Shop
“My mother bought me a skirt for Christmas which turned out to be too small for me. I didn’t want to upset her by telling her so I took it back to the local branch...
What Can I Do When Goods I've Ordered Don't Arrive?
“I ordered a laptop online, from a well known retailer. I paid on my credit card, and it was due to be delivered two weeks ago. It didn’t arrive...
What If a Retailer I've Ordered from Goes Bust?
“I ordered a new kitchen from a big high street store three weeks ago and it was due to be delivered within six weeks. I’ve just heard on the...
Who Can Help Me Get My Money Back?
“I bought a television set from a shop in town, and after a few weeks it’s stopped working. I can’t get anything out of it at all, the screen is completely blank. I...
