FAQs

“I bought a new car from the ‘for sale’ section in the back of our local weekly newspaper, last week. It was described as a 2001 Ford Ka, with full...

“I bought a set of curtains from a department store last week, and when I got them back home, they didn’t match my bedroom as I thought they...

With money becoming tight, wise consumers are making savings by changing their utility suppliers. It’s surprisingly easy to do, and research...

Scenario - You've ordered a new sofa from a store that was offering a promotion that promised to deliver anything ordered before a certain...

There may seem to be less good deals around on credit, but if you shop around you can still find some really good deals if you know where to...

“I bought a washing machine from a big high street electrical shop two months ago, and it’s still under the manufacturer’s warranty. I started...

“My mother bought me a skirt for Christmas which turned out to be too small for me. I didn’t want to upset her by telling her so I took it back to...

“I ordered a laptop online, from a well known retailer. I paid on my credit card, and it was due to be delivered two weeks ago. It didn’t arrive on...

“I ordered a new kitchen from a big high street store three weeks ago and it was due to be delivered within six weeks. I’ve just heard on the news...

“I bought a television set from a shop in town, and after a few weeks it’s stopped working. I can’t get anything out of it at all, the screen is...