Home > FAQs > Changing Your Utility Suppliers: FAQ

Changing Your Utility Suppliers: FAQ

By: Sarah Clark (ILEX) - Updated: 19 Aug 2014 | comments*Discuss
Utility Supplier Gas Electricity Fuel

With money becoming tight, wise consumers are making savings by changing their utility suppliers. It’s surprisingly easy to do, and research carried out by uSwitch.com in 2007 showed that 13 million households have already switched their utility supplier at least once, and saved themselves £1.7 billion in the process.

Is it difficult to change utility supplier?

No, it’s actually a very simple, straightforward process. Be wary of sales people who call at the door and try to talk you into switching to them – take your time and research the options online instead. You can arrange the switch online, which involves very little paperwork.

How long will it take to change my utility supplier?

It depends on how efficient they are! Generally, switching suppliers takes around six to eight weeks, but various things can hold up the transfer of your supply, such as you being contracted with another supplier, or if you don’t give the new supplier all of the information that they need to complete the switch so they have to come back to you. You’ll need to give them your name, address and contact details, as well as the names of your existing suppliers. But generally the switch can be done quickly.

You will probably hear from your existing supplier when the new supplier contact them, confirming that they’ve had a request to switch and giving you the opportunity to stay with them. You should also receive a welcome letter from your new utility supplier, once the transfer has been activated.

How can I find out who currently supplies a property?

If you’re moving into a new home and don’t know who the current utility suppliers are - for Gas Suppliers call the M Number Enquiry Helpline on 0870 608 1524. They will tell you the supplier and give you what’s called an MPRN number.

For electricity supplier information, you should call your local electricity distribution company, and ask for the Meter Point Administration Service (MPAS)

Will I have to get new meters if I change my utility suppliers?

No, the meters and equipment that are used to bill you will stay exactly the same whether you choose to change your gas, electricity, or telecoms supplier. All the utilities will be supplied using your existing equipment.

If I have a duel fuel deal with my gas and electricity, is there a reason I can’t change back to separate utility suppliers?

This will all depend on whether you’ve committed yourself to a fixed unit price or other tie-in to an existing deal. You would have to check with your supplier first to find out whether it’s possible for you to switch back to separate suppliers.

Who is responsible for the maintenance and safety of the gas and electricity supply?

It doesn’t matter who your utility supplier is or where they are based – the responsibility for providing safety and maintenance to your supply will still fall to your regional supplier.

What must I do if I am moving house?

When you move house, whether you are changing utility suppliers or not, you will need to give them at least two days notice. Preferably more. Your supplier will then ask you to give them a meter reading on the day that you move, and this reading will be used to calculate your final bill. You should not incur any penalties for early contract termination in the case of moving house, although if you move and change suppliers at the same time you may find that you are charged if you had a contract that tied you into a fixed term.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
cocchi - 19-Aug-14 @ 4:29 PM
Share Your Story, Join the Discussion or Seek Advice...
(never shown)
(never shown)
(never shown)
(never shown)
Enter word:
Latest Comments
  • locsel
    Re: Buying a Used Car: Your Rights
    bought AUDI TT tfsi 2011 52000 miles for 9900 on 20th aug 2019 after 6 days slave cylinder broke dealer took back to repair then…
    13 October 2019
  • Brogsy
    Re: Dealing With Cowboy Builders
    11 October 2019
  • Marls
    Re: What If Your Plumber Makes Mistakes?
    Plumer put new tap on got him back hot water runningslow fixed it charged £20 is that right
    10 October 2019
  • Henry
    Re: Dealing With Cowboy Builders
    Steer clear of Luke and Daniel Ray near Reading. Patio work overpriced. Payment demanded with threats to property. They may be in…
    8 October 2019
  • Ste65
    Re: Buying a Used Car: Your Rights
    we purchased a Ford Galaxy on a 58 Plate on finance. within first month it has work done on it by the Car Dealer.. ie-oil leak…
    28 September 2019
  • Giizmo49
    Re: A Guide to the Consumer Rights Act 2015
    I purchased a Sony TV for 3999£ just under a year ago. The tv has become defective through no fault of our own. The…
    28 September 2019
  • Glibly
    Re: How to Complain
    Had Recliner leather sofa’s for 4 months ( away from home one month). A working couple with no pets or children. Tear’s under cushions but Harvey’s…
    28 September 2019
  • Sarina
    Re: Buying a New Car: Your Rights
    Hi, I've just brought a new Qashqai on a 3 year lease, there seems to be a technical fault with it as it's costing me a…
    23 September 2019
  • Kim
    Re: When Cosmetic Surgery Goes Wrong
    Hi..had a mini tummy tuck 2 weeks ago. Absolutely devastated. Scar is really high and up to the top if my hip bones... I…
    21 September 2019
  • Upset
    Re: What Can I Do When Goods I've Ordered Don't Arrive?
    I purchased Keto Pure from Go Healths on 28 March 2019. I have being sending emails and they…
    17 September 2019