Changing Your Utility Suppliers: FAQ
With money becoming tight, wise consumers are making savings by changing their utility suppliers. It’s surprisingly easy to do, and research carried out by uSwitch.com in 2007 showed that 13 million households have already switched their utility supplier at least once, and saved themselves £1.7 billion in the process.
Is it difficult to change utility supplier?No, it’s actually a very simple, straightforward process. Be wary of sales people who call at the door and try to talk you into switching to them – take your time and research the options online instead. You can arrange the switch online, which involves very little paperwork.
How long will it take to change my utility supplier?It depends on how efficient they are! Generally, switching suppliers takes around six to eight weeks, but various things can hold up the transfer of your supply, such as you being contracted with another supplier, or if you don’t give the new supplier all of the information that they need to complete the switch so they have to come back to you. You’ll need to give them your name, address and contact details, as well as the names of your existing suppliers. But generally the switch can be done quickly.
You will probably hear from your existing supplier when the new supplier contact them, confirming that they’ve had a request to switch and giving you the opportunity to stay with them. You should also receive a welcome letter from your new utility supplier, once the transfer has been activated.
How can I find out who currently supplies a property?If you’re moving into a new home and don’t know who the current utility suppliers are - for Gas Suppliers call the M Number Enquiry Helpline on 0870 608 1524. They will tell you the supplier and give you what’s called an MPRN number.
For electricity supplier information, you should call your local electricity distribution company, and ask for the Meter Point Administration Service (MPAS)