Home > FAQs > Changing Your Utility Suppliers: FAQ

Changing Your Utility Suppliers: FAQ

By: Sarah Clark (ILEX) - Updated: 19 Aug 2014 | comments*Discuss
 
Utility Supplier Gas Electricity Fuel

With money becoming tight, wise consumers are making savings by changing their utility suppliers. It’s surprisingly easy to do, and research carried out by uSwitch.com in 2007 showed that 13 million households have already switched their utility supplier at least once, and saved themselves £1.7 billion in the process.

Is it difficult to change utility supplier?

No, it’s actually a very simple, straightforward process. Be wary of sales people who call at the door and try to talk you into switching to them – take your time and research the options online instead. You can arrange the switch online, which involves very little paperwork.

How long will it take to change my utility supplier?

It depends on how efficient they are! Generally, switching suppliers takes around six to eight weeks, but various things can hold up the transfer of your supply, such as you being contracted with another supplier, or if you don’t give the new supplier all of the information that they need to complete the switch so they have to come back to you. You’ll need to give them your name, address and contact details, as well as the names of your existing suppliers. But generally the switch can be done quickly.

You will probably hear from your existing supplier when the new supplier contact them, confirming that they’ve had a request to switch and giving you the opportunity to stay with them. You should also receive a welcome letter from your new utility supplier, once the transfer has been activated.

How can I find out who currently supplies a property?

If you’re moving into a new home and don’t know who the current utility suppliers are - for Gas Suppliers call the M Number Enquiry Helpline on 0870 608 1524. They will tell you the supplier and give you what’s called an MPRN number.

For electricity supplier information, you should call your local electricity distribution company, and ask for the Meter Point Administration Service (MPAS)

Will I have to get new meters if I change my utility suppliers?

No, the meters and equipment that are used to bill you will stay exactly the same whether you choose to change your gas, electricity, or telecoms supplier. All the utilities will be supplied using your existing equipment.

If I have a duel fuel deal with my gas and electricity, is there a reason I can’t change back to separate utility suppliers?

This will all depend on whether you’ve committed yourself to a fixed unit price or other tie-in to an existing deal. You would have to check with your supplier first to find out whether it’s possible for you to switch back to separate suppliers.

Who is responsible for the maintenance and safety of the gas and electricity supply?

It doesn’t matter who your utility supplier is or where they are based – the responsibility for providing safety and maintenance to your supply will still fall to your regional supplier.

What must I do if I am moving house?

When you move house, whether you are changing utility suppliers or not, you will need to give them at least two days notice. Preferably more. Your supplier will then ask you to give them a meter reading on the day that you move, and this reading will be used to calculate your final bill. You should not incur any penalties for early contract termination in the case of moving house, although if you move and change suppliers at the same time you may find that you are charged if you had a contract that tied you into a fixed term.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
.SORRY FOR TAKING TO LONG TO TYPE.THANKYOU FOR YOUR TIME AND ADVISE IT WAS BRILLIANT MANY THANKS TONY
cocchi - 19-Aug-14 @ 4:29 PM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • Nat
    Re: What Are my Rights on a Faulty Television?
    I purchased a Panasonic 55 oled in April 2018. It went wrong in November 2018 and a new screen was…
    27 October 2020
  • Norman kaid
    Re: Dealing With Cowboy Builders
    Please please avoid andrew oates liverpool of landscape industries he took £3000 from us left our garden a right mess and fled…
    25 October 2020
  • RealInvestor
    Re: Dealing With Cowboy Builders
    Cris Webber, from Aberdare/Mountain Ash, trades as 'CSW Construction' is a liar, thief and fakes certificates and work done. He is…
    19 October 2020
  • Manda
    Re: Faulty Goods
    I purchased 2 leather sofas in October 2019 to find 6mnths down the line it was peeling and the arms wer cracking they came out to view it they new…
    16 October 2020
  • Paul b
    Re: Dealing With Cowboy Builders
    The unfortunate victims of James mcginity please take him to court he’s done this over and over again I worked for him and his…
    13 October 2020
  • Helen
    Re: What If Your Plumber Makes Mistakes?
    My plumber replaced shower outlet with a design which quickly blocks and is difficult to clean. Should he return to…
    12 October 2020
  • chi
    Re: Dealing With Cowboy Builders
    Avoid Ademola Atobaru from J.Mays Construction Ltd. He did not treat walls before painting, the paint started to peel of…
    12 October 2020
  • Shah
    Re: Dealing With Cowboy Builders
    AVOID AVOID AVOID Mr KAMAL AL WADI WHO CALLS HIS COMPANY S&A Renovation his contact is Mr Mohamed Kamal Alwadi 180 Grove Road…
    11 October 2020
  • moments
    Re: Council Houses - Your Right to Buy
    hi my mum is 80 in a 3 bed council house, my son who is 40 has lived with her for 20 years , can he buy the property , he…
    10 October 2020
  • moments
    Re: Council Houses - Your Right to Buy
    hi my mum is 80, and my son who is 40 has lived with her all his life, can my son buy the house its council, he isnt on…
    10 October 2020