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What Are my Rights on a Faulty Television?

By: Chris Nickson - Updated: 6 Apr 2021 | comments*Discuss
 
What Are My Rights On A Faulty Television?

Q.I bought a 37" LCD TV,17 months ago from a well known electrical retailer. The TV now keeps turning itself off. The shop guarantee ran out 5 months ago,do I have any rights?.

(Mr Tony Graham, 22 September 2008)

A.

If your TV is faulty you can reject it for a full refund within 30 days of purchase. If it's more than 30 days but less than 6 months since purchase, it's presumed the fault was there at the time of purchase (and it is up to the retailer to prove otherwise). The retailer should replace or repair the product at this stage - although the retailer can usually choose which of these options to take.

After 6 months the onus is on you the purchaser, to prove there was a fault when the item was purchased and the failure isn’t due to misuse on your part. The simplest way to prove this is to ask a qualified television engineer to provide a report for you. If you can prove the fault is not down to you (the expert opinion will be needed) then the retailer should still offer some sort of recompense depending on the price you paid and how long you would expect the item to last. At this stage however, it's likely you might need to use the court or small claim court to pursue your case if you want to suggest that the TV is not satisfactory or fit for purpose.

You'll need to do some research on the length of time an LCD TV of this standard/price would be expected to last and prove that you used it according to the instructions. Citizens' Advice will be able to advise you further.

It's also worth checking too see if there is an additional "manufacturer’s warranty" that applies to the television.

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I would like to know my rights if a SONY tv bought in good faith can no longer connect due to new policy agreement I do not want to sign. This was not part of the agreement on purchase
okihug - 6-Apr-21 @ 12:18 PM
Purchased a Sony bravia tv with a 5 year warranty which is now 3.5 years old. I recently had it professionally calibrated & was informed it had screen burn issues this was picked up whilst being calibrated you can't notice it watching tv normally. The manufacturer has offered me a similar replacement is it possible to keep the tv & get a part refund & they cancel the remainder of the warranty.
Barney - 26-Mar-21 @ 10:15 PM
Purchased jvc 24inch smart TVs from curry’s October 2020.Tv keeps switching on and off and remote won’t swich it off, have to switch power ofconsidering it’s only 5 months old curry’s could only offer a repair saying the warranty doesn’t cover a replacement .not very happy with curry’s
Sparks - 14-Mar-21 @ 11:07 AM
Hi I bought a 65inch tv from brighthouse I'm still paying for it for another year the back light has gone but they won't do anything what are my rights
Alane54 - 27-Feb-21 @ 8:17 PM
Couple of weeks ago I bought a smart tv 65inch from currys funny thing it started blurring out I thought maybe I might have pressed some buttons or something now coming across this I'm not too sure could you please help me out what can I do?
Zaree - 22-Feb-21 @ 11:51 AM
I purchased a Panasonic 58 inch TV October 2020 under lockdown only to find that the colour quality can be very washed out no matter what setting you use. The TV is nowhere as good as my previous Panasonic TV which is 5 years old. Panasonic said go to my retailer so John Lewis said they would only collect TV dues to Covid and take it away but parts could take ages due to Covid or EU issues, not prepared to loan me TV or replace it or credit note it so I can buy alternative model.Looking at reviews quite a few customer have same issue and yet other say perfect. As this is my main TV how could I not have one for 2-3 months, is this fair for a TV that is obviously faulty or has design fault !
Stevie - 20-Feb-21 @ 10:38 PM
I recently bought a 8k, 75 inch television costing £4000 - due to the size I paid a company £100 for it the installed correctly on a bracket, I got a receipt. After a couple of days I noticed a line down the far right side. I contacted Samsung who agreed to either send an engineer or replace it. I said replace it but they are putting the tv back on the wall, I’ve received an email refusing to refund the £100 or install the television- is this correct?? Seems wrong
Trigger - 18-Feb-21 @ 9:35 PM
Bought a tv from curry’s 27th nov 2020 as an Xmas present for my partner..the tv was faulty and cannot be fixed..the same tv is now £220 more expensive,they will only offer me a voucher for the price I paid..Not a replacement..what are my rights
Fred - 1-Feb-21 @ 7:42 PM
Hi, I bought a Samsung tv from Currys back in July 2019. The screen started to fade on one a couple of weeks ago and then went completely blank. I have contacted currys via email and they haven't replied trying to get though on the phone to them is a nightmare. Do you know what my rights would be in this situation. Thanks
LHTV - 1-Feb-21 @ 9:33 AM
Husband purchased a Polaroid tv from Asda in Sept 2019 for my birthday in October. This week it has stopped working. What are my rights? I have the receipt and box.
Helen - 20-Jan-21 @ 8:54 PM
Hello, I bought a Samsung TV 49 inch Argus store two years ago, I didn't buy insurance I don't know what to do now.you do not have insurance, we can’t help you. Please help me 2 years only for TV.
Mum - 17-Jan-21 @ 10:47 PM
I bought a Samsung TV two in 2018 in November, it broke after three days, it slowly faded and the screen went blank completely.I bought it from Argos 49 ' Smart TV.I called Vargas, they told me that you have no insurance and you can ' I don’t know what to do, could you help me, please, where can I contact
Samsung tv - 15-Jan-21 @ 11:53 PM
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das - 5-Dec-20 @ 4:02 PM
I purchased a Panasonic 55 oled in April 2018. It went wrong in November 2018 and a new screen was fitted. Almost 2 years later I noticed some image retention on the screen phoned Panasonic as I had a 5 year guarantee only to be told doesn’t cover screen burn. Richer sounds or Panasonic are unwilling to help as implying I have misused the television by watching it. Will I have a good chance taking this to a small claims court ? I paid on my credit card so can I put this in dispute with the card company ?
Nat - 27-Oct-20 @ 10:40 PM
november 2018 bought a panasonic smart tv,on friday message appeared on screen saying there was an update available,press yes and told it would take a few minutes.tv packed in and tried all the advice given on line to start it up again without any luck.now local tv repair says it has blown something and it is going to cost me a large bill,anyone heard of this before? i have contacted panasonic about this as thought seeing it was them that asked me to perform this update they should be held to account for it breaking down.am i asking for too much.like to hear your opinion.
drift - 31-Aug-20 @ 7:30 PM
NEVER TOUCH SONY Their customer support are nonsensical and the product (HW and SW) have gone down hill. They last 20 years I have had nothing but Bravia. This is current will be my last.
NMH - 27-Aug-20 @ 2:28 PM
i bought a 50 inch samsung series 7 hdr smart tv. within 10 days of purchase the screen started flashing. took it back to shop but because it did not flash when he turned it on refused money back. what rights do i have to return for a refund?
lpat - 16-Aug-20 @ 8:13 PM
Be careful buying from argos seems lot electrical items stop working after 14-18months not prepared to replace help in any way. I will not buy from Argos again. They should be sending Bush smart TV back to there supplier seem same problem vertical lines picture flashing on & off issue they are well aware of but continue to sell to people. I'm furlough no job to return to not able to replace my TV bought 15months ago. Shame on you Bush and Argos
Z - 9-Jul-20 @ 8:25 PM
Don't buy Sony TV's Ever since I can remember my family or I have had a tv. And over the last 30 or so years we have always gone for a Sony. Just over 4 years ago we bought 2 Sony TV's one for myself to watch sport on and another 55' Curve screen TV to share and watch films on. Both have always taken their time to start up and I always put it down to the factthey are Android TV's. In February my TV (the sport one)started to have problems,having to be re-booted regularly, very slow to start untill it eventually crashed completely. I spoke to Sony who could not have cared less. I found them most unhelpful always coming back to the point that the TV was out of manufatureers warranty. Fortunately I bought it from John Lewis with a 5 year warranty and it was taken away for repair and returned just before lockdown. On its return we found that the Netflix and Amazon Prime Apps did not work. We spend hours trying to get them going but nothing. As we were in Lockdown I could not get an engineer back out. Eventually the TV crashed completely and has been away for another 3 weeks to get fixed. Sony have sent new parts and updated the firmware but still no TV becuase the apps still don't work. In the meantime our beautiful 55' state of the art curve TV started to have issues, freezing, needing to be re-booted and finally has gone completely. So I am giving everybody my honest evaluation of SONY TV's, they are total crap and you should stay away from them. 100 per cent failure rateAfter 55 years of having access or owning a TV with no problem I would say that this is more than bad luck but SONY are not fit to be a TV manufacturer. Repair it? I would say bin it!!!!!!!!!!!!
LM - 4-Jul-20 @ 10:12 PM
Don't buy Sony TV's Ever since I can remember my family or I have had a tv. And over the last 30 or so years we have always gone for a Sony. Just over 4 years ago we bought 2 Sony TV's one for myself to watch sport on and another 55' Curve screen TV to share and watch films on. Both have always taken their time to start up and I always put it down to the factthey are Android TV's. In February my TV (the sport one)started to have problems,having to be re-booted regularly, very slow to start untill it eventually crashed completely. I spoke to Sony who could not have cared less. I found them most unhelpful always coming back to the point that the TV was out of manufatureers warranty. Fortunately I bought it from John Lewis with a 5 year warranty and it was taken away for repair and returned just before lockdown. On its return we found that the Netflix and Amazon Prime Apps did not work. We spend hours trying to get them going but nothing. As we were in Lockdown I could not get an engineer back out. Eventually the TV crashed completely and has been away for another 3 weeks to get fixed. Sony have sent new parts and updated the firmware but still no TV becuase the apps still don't work. In the meantime our beautiful 55' state of the art curve TV started to have issues, freezing, needing to be re-booted and finally has gone completely. So I am giving everybody my honest evaluation of SONY TV's, they are total crap and you should stay away from them. 100 per cent failure rateAfter 55 years of having access or owning a TV with no problem I would say that this is more than bad luck but SONY are not fit to be a TV manufacturer. Repair it? I would say bin it!!!!!!!!!!!! Lost confidence the TV is not fit for purpose how do i go about getting my money back
LM - 4-Jul-20 @ 10:11 PM
I had Bush lcdtv smart 14mths old from argos today has lines half way across TV this very bad surly 14months is not acceptable do not buy Bush TV from argos is my advise.
Z - 28-Jun-20 @ 7:29 AM
23/1/19 Ipurshased a Samsung UE43NU7020 UHD tv and paid in full from Sonic Direct a large electrical store . 15 months later the Tv turned off and would not restart . Reputable tv reair serviceman took it away to diagnose and repair . The diagnosis report stated it wasthe back light and tv was unrepairable as repla ement screen not available. Report also states that the problem is inherent on this model and failure due original component quality NOT wear and tearor misuse in any way . Please can somebody tell me what my rights are . I paid 322.99for this Tv .HELP !!!
Dotty - 20-May-20 @ 2:58 PM
2 yr Oled55 inch purchased from Richer Sounds. Failed attempt so far with LG but now addressing my consumer rights with Richer Sounds who did offer goodwill £900.00 screen repair bothLG and Richer Sounds as not covered by warranty. Sent e-mailand told them to sort it at no cost... Am I right and is it a small claims step if I get a negative response....known issues with Oleds even posted on LGs Facebook site.. why should I have to prove it's my fault as they try and say if the reports are the same as mine
UPPO - 13-Sep-19 @ 9:47 AM
(Correction) If a video game console purchased in 20/11/2017 has now had a fault of software. It's out of its 1 year guarantee and was offered an extended warranty on day of purchase but didn't take it. Is it liable for a part refund and is that done in store?
Rc - 24-Jul-19 @ 9:00 AM
If a video game purchased in 20/11/2017 has now had a fault of software. It's out of its 1 year guarantee and was offered an extended warranty on day of purchase but didn't take it. Is it liable for a part refund and is that done in store?
Rc - 24-Jul-19 @ 8:58 AM
We brought a tv from Argos on 20/12/18 it has now stopped working tv is a Panasonic but repair man said it is not made buy Panasonic what can I do
Alfie - 13-Jun-19 @ 11:43 AM
I bought a 43' 4K Hisense TV from Littlewoods catalogue on Sept 13th 2017 and I also bought and Amazon Firestick. Well,when I was trying to use the Firestick,the TV would turn itself off into standby and when I pressed the power button,it went through everything like I had just plugged it in and not just on standby. I stopped using my Firestick. But now it is happening when I am using my Xbox One,which is happening more frequently and today,as I couldn't play my console thought I would watch some youtube(that had a button I just press)...well now it is happening when I'm watching YouTube. I did have my Sky box,Firestick and console plugged into the HDMI 1,2 and 3. I've since unplugged the firestick but am so worried that the whole TV will break soon. I haven't emailed Hisense and after my 1st email,they were very quick to answer and asked me for picture,proof of purchase etc etc which I've sent off but I've heard nothing from them so have emailed them again asking if they have received my emails. I haven't got the box and it cost me £499 from the catalogue. I am devastated. What are my rights regarding this issue as buying a new television is NOT an option at the min. Thanks for your time.
Ange - 7-Jun-19 @ 9:18 PM
Hi there I brought a 55” LG L.E.D from Argos in January of this year thinking I was literally getting a bigger version of my 43”. What LG are not telling you on the box is that the technology inside is useless! Global dimming is ruining the tv viewing when watched in dimmed light like as if you were going to the cinema! It auto corrects the contrast and big vertical which shadows appear on the screen! You can not turn this off! LG said they won’t do anything about it! But if knew about this when purchasing the tv I would not of spent £600! It’s awful and I mean awful and I want my money back! I honestly think I’ve been miss sold a tv by LG and I’m not happy! They should be telling people about this incapable technology!
Benji - 18-Apr-19 @ 10:04 AM
I Purchased a LG 55" OLED from a shop with receipt £1,600 Guarantee 1 year, after 18 months it has big green lines with writing on and green spot's,I rang the shop they said ring LG they replied we don't guarantee this. How can you make a TV then pick and choose what you will guarantee ? I was not told of Screen burn when I bought it, I don't play games at 73,This OLED TV is not fit for purpose, it should last more than 18 months, what redress have I ? Got nowhere with the shop, same with LG, It's all a CON.
Mug for buying LG O - 19-Dec-18 @ 2:23 PM
I purchased an LG tv 2 years ago from Argos costing almost £400, it has now broken down. My previous tv from Argos broke down after 12 months, I now wonder if these tv sets are not seconds or refurbished sets for this to happen so soon after purchasing.I must point out that I am a low user of a tv set which makes it even more disappointing and surprising.
Serrapeptase - 1-May-18 @ 5:53 PM
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