Home > Ask Our Experts > What Are my Rights on a Faulty Television?

What Are my Rights on a Faulty Television?

By: Chris Nickson - Updated: 20 Jan 2021 | comments*Discuss
 
What Are My Rights On A Faulty Television?

Q.I bought a 37" LCD TV,17 months ago from a well known electrical retailer. The TV now keeps turning itself off. The shop guarantee ran out 5 months ago,do I have any rights?.

(Mr Tony Graham, 22 September 2008)

A.

If your TV is faulty you can reject it for a full refund within 30 days of purchase. If it's more than 30 days but less than 6 months since purchase, it's presumed the fault was there at the time of purchase (and it is up to the retailer to prove otherwise). The retailer should replace or repair the product at this stage - although the retailer can usually choose which of these options to take.

After 6 months the onus is on you the purchaser, to prove there was a fault when the item was purchased and the failure isn’t due to misuse on your part. The simplest way to prove this is to ask a qualified television engineer to provide a report for you. If you can prove the fault is not down to you (the expert opinion will be needed) then the retailer should still offer some sort of recompense depending on the price you paid and how long you would expect the item to last. At this stage however, it's likely you might need to use the court or small claim court to pursue your case if you want to suggest that the TV is not satisfactory or fit for purpose.

You'll need to do some research on the length of time an LCD TV of this standard/price would be expected to last and prove that you used it according to the instructions. Citizens' Advice will be able to advise you further.

It's also worth checking too see if there is an additional "manufacturer’s warranty" that applies to the television.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
Husband purchased a Polaroid tv from Asda in Sept 2019 for my birthday in October. This week it has stopped working. What are my rights? I have the receipt and box.
Helen - 20-Jan-21 @ 8:54 PM
Hello, I bought a Samsung TV 49 inch Argus store two years ago, I didn't buy insurance I don't know what to do now.you do not have insurance, we can’t help you. Please help me 2 years only for TV.
Mum - 17-Jan-21 @ 10:47 PM
I bought a Samsung TV two in 2018 in November, it broke after three days, it slowly faded and the screen went blank completely.I bought it from Argos 49 ' Smart TV.I called Vargas, they told me that you have no insurance and you can ' I don’t know what to do, could you help me, please, where can I contact
Samsung tv - 15-Jan-21 @ 11:53 PM
Purchased a LG50nano796ne(2020) from J Lewis on line30 Nov 2020 as all stores were closed so was unable to view / compare it to other makes prior to delivery. upon delivery I found out that it would not load any of the catch up channels with the exception of the BBC catch up also the picture is not as sharp as we expected. contacted LG who informed me that it is a licensing problem which they are working onto rectify no date given!!. Advised to go into store and ask for their advise as to a temporary fix ie Fire stick to access catch up channels store. Store advised me that this would work but if we were not happy with the quality of the picture to go back to customer services and ask for the TV to be replaced with another TV of our choice. Did this after having a good look around store display and taking the advise of staff picked another Tv more expensive but gave all channels we were looking for plus asharper picture. Contacted J LEWIS again who then said that under the "Privacy law" they will not exchange the set due to being unable to clear all private info that is stored within smart Tvs and which could be accessible to another buyer. not happy with either LG or J Lewis. Anyadvise how to solve this dilemma.
das - 5-Dec-20 @ 4:02 PM
I purchased a Panasonic 55 oled in April 2018. It went wrong in November 2018 and a new screen was fitted. Almost 2 years later I noticed some image retention on the screen phoned Panasonic as I had a 5 year guarantee only to be told doesn’t cover screen burn. Richer sounds or Panasonic are unwilling to help as implying I have misused the television by watching it. Will I have a good chance taking this to a small claims court ? I paid on my credit card so can I put this in dispute with the card company ?
Nat - 27-Oct-20 @ 10:40 PM
november 2018 bought a panasonic smart tv,on friday message appeared on screen saying there was an update available,press yes and told it would take a few minutes.tv packed in and tried all the advice given on line to start it up again without any luck.now local tv repair says it has blown something and it is going to cost me a large bill,anyone heard of this before? i have contacted panasonic about this as thought seeing it was them that asked me to perform this update they should be held to account for it breaking down.am i asking for too much.like to hear your opinion.
drift - 31-Aug-20 @ 7:30 PM
NEVER TOUCH SONY Their customer support are nonsensical and the product (HW and SW) have gone down hill. They last 20 years I have had nothing but Bravia. This is current will be my last.
NMH - 27-Aug-20 @ 2:28 PM
i bought a 50 inch samsung series 7 hdr smart tv. within 10 days of purchase the screen started flashing. took it back to shop but because it did not flash when he turned it on refused money back. what rights do i have to return for a refund?
lpat - 16-Aug-20 @ 8:13 PM
Be careful buying from argos seems lot electrical items stop working after 14-18months not prepared to replace help in any way. I will not buy from Argos again. They should be sending Bush smart TV back to there supplier seem same problem vertical lines picture flashing on & off issue they are well aware of but continue to sell to people. I'm furlough no job to return to not able to replace my TV bought 15months ago. Shame on you Bush and Argos
Z - 9-Jul-20 @ 8:25 PM
Don't buy Sony TV's Ever since I can remember my family or I have had a tv. And over the last 30 or so years we have always gone for a Sony. Just over 4 years ago we bought 2 Sony TV's one for myself to watch sport on and another 55' Curve screen TV to share and watch films on. Both have always taken their time to start up and I always put it down to the factthey are Android TV's. In February my TV (the sport one)started to have problems,having to be re-booted regularly, very slow to start untill it eventually crashed completely. I spoke to Sony who could not have cared less. I found them most unhelpful always coming back to the point that the TV was out of manufatureers warranty. Fortunately I bought it from John Lewis with a 5 year warranty and it was taken away for repair and returned just before lockdown. On its return we found that the Netflix and Amazon Prime Apps did not work. We spend hours trying to get them going but nothing. As we were in Lockdown I could not get an engineer back out. Eventually the TV crashed completely and has been away for another 3 weeks to get fixed. Sony have sent new parts and updated the firmware but still no TV becuase the apps still don't work. In the meantime our beautiful 55' state of the art curve TV started to have issues, freezing, needing to be re-booted and finally has gone completely. So I am giving everybody my honest evaluation of SONY TV's, they are total crap and you should stay away from them. 100 per cent failure rateAfter 55 years of having access or owning a TV with no problem I would say that this is more than bad luck but SONY are not fit to be a TV manufacturer. Repair it? I would say bin it!!!!!!!!!!!!
LM - 4-Jul-20 @ 10:12 PM
Don't buy Sony TV's Ever since I can remember my family or I have had a tv. And over the last 30 or so years we have always gone for a Sony. Just over 4 years ago we bought 2 Sony TV's one for myself to watch sport on and another 55' Curve screen TV to share and watch films on. Both have always taken their time to start up and I always put it down to the factthey are Android TV's. In February my TV (the sport one)started to have problems,having to be re-booted regularly, very slow to start untill it eventually crashed completely. I spoke to Sony who could not have cared less. I found them most unhelpful always coming back to the point that the TV was out of manufatureers warranty. Fortunately I bought it from John Lewis with a 5 year warranty and it was taken away for repair and returned just before lockdown. On its return we found that the Netflix and Amazon Prime Apps did not work. We spend hours trying to get them going but nothing. As we were in Lockdown I could not get an engineer back out. Eventually the TV crashed completely and has been away for another 3 weeks to get fixed. Sony have sent new parts and updated the firmware but still no TV becuase the apps still don't work. In the meantime our beautiful 55' state of the art curve TV started to have issues, freezing, needing to be re-booted and finally has gone completely. So I am giving everybody my honest evaluation of SONY TV's, they are total crap and you should stay away from them. 100 per cent failure rateAfter 55 years of having access or owning a TV with no problem I would say that this is more than bad luck but SONY are not fit to be a TV manufacturer. Repair it? I would say bin it!!!!!!!!!!!! Lost confidence the TV is not fit for purpose how do i go about getting my money back
LM - 4-Jul-20 @ 10:11 PM
I had Bush lcdtv smart 14mths old from argos today has lines half way across TV this very bad surly 14months is not acceptable do not buy Bush TV from argos is my advise.
Z - 28-Jun-20 @ 7:29 AM
23/1/19 Ipurshased a Samsung UE43NU7020 UHD tv and paid in full from Sonic Direct a large electrical store . 15 months later the Tv turned off and would not restart . Reputable tv reair serviceman took it away to diagnose and repair . The diagnosis report stated it wasthe back light and tv was unrepairable as repla ement screen not available. Report also states that the problem is inherent on this model and failure due original component quality NOT wear and tearor misuse in any way . Please can somebody tell me what my rights are . I paid 322.99for this Tv .HELP !!!
Dotty - 20-May-20 @ 2:58 PM
2 yr Oled55 inch purchased from Richer Sounds. Failed attempt so far with LG but now addressing my consumer rights with Richer Sounds who did offer goodwill £900.00 screen repair bothLG and Richer Sounds as not covered by warranty. Sent e-mailand told them to sort it at no cost... Am I right and is it a small claims step if I get a negative response....known issues with Oleds even posted on LGs Facebook site.. why should I have to prove it's my fault as they try and say if the reports are the same as mine
UPPO - 13-Sep-19 @ 9:47 AM
(Correction) If a video game console purchased in 20/11/2017 has now had a fault of software. It's out of its 1 year guarantee and was offered an extended warranty on day of purchase but didn't take it. Is it liable for a part refund and is that done in store?
Rc - 24-Jul-19 @ 9:00 AM
If a video game purchased in 20/11/2017 has now had a fault of software. It's out of its 1 year guarantee and was offered an extended warranty on day of purchase but didn't take it. Is it liable for a part refund and is that done in store?
Rc - 24-Jul-19 @ 8:58 AM
We brought a tv from Argos on 20/12/18 it has now stopped working tv is a Panasonic but repair man said it is not made buy Panasonic what can I do
Alfie - 13-Jun-19 @ 11:43 AM
I bought a 43' 4K Hisense TV from Littlewoods catalogue on Sept 13th 2017 and I also bought and Amazon Firestick. Well,when I was trying to use the Firestick,the TV would turn itself off into standby and when I pressed the power button,it went through everything like I had just plugged it in and not just on standby. I stopped using my Firestick. But now it is happening when I am using my Xbox One,which is happening more frequently and today,as I couldn't play my console thought I would watch some youtube(that had a button I just press)...well now it is happening when I'm watching YouTube. I did have my Sky box,Firestick and console plugged into the HDMI 1,2 and 3. I've since unplugged the firestick but am so worried that the whole TV will break soon. I haven't emailed Hisense and after my 1st email,they were very quick to answer and asked me for picture,proof of purchase etc etc which I've sent off but I've heard nothing from them so have emailed them again asking if they have received my emails. I haven't got the box and it cost me £499 from the catalogue. I am devastated. What are my rights regarding this issue as buying a new television is NOT an option at the min. Thanks for your time.
Ange - 7-Jun-19 @ 9:18 PM
Hi there I brought a 55” LG L.E.D from Argos in January of this year thinking I was literally getting a bigger version of my 43”. What LG are not telling you on the box is that the technology inside is useless! Global dimming is ruining the tv viewing when watched in dimmed light like as if you were going to the cinema! It auto corrects the contrast and big vertical which shadows appear on the screen! You can not turn this off! LG said they won’t do anything about it! But if knew about this when purchasing the tv I would not of spent £600! It’s awful and I mean awful and I want my money back! I honestly think I’ve been miss sold a tv by LG and I’m not happy! They should be telling people about this incapable technology!
Benji - 18-Apr-19 @ 10:04 AM
I Purchased a LG 55" OLED from a shop with receipt £1,600 Guarantee 1 year, after 18 months it has big green lines with writing on and green spot's,I rang the shop they said ring LG they replied we don't guarantee this. How can you make a TV then pick and choose what you will guarantee ? I was not told of Screen burn when I bought it, I don't play games at 73,This OLED TV is not fit for purpose, it should last more than 18 months, what redress have I ? Got nowhere with the shop, same with LG, It's all a CON.
Mug for buying LG O - 19-Dec-18 @ 2:23 PM
I purchased an LG tv 2 years ago from Argos costing almost £400, it has now broken down. My previous tv from Argos broke down after 12 months, I now wonder if these tv sets are not seconds or refurbished sets for this to happen so soon after purchasing.I must point out that I am a low user of a tv set which makes it even more disappointing and surprising.
Serrapeptase - 1-May-18 @ 5:53 PM
Hi I purchased a television 2 years ago from Argos a 50 inch bush tv. Long story short the tv would flicker and power off by it self. After 3 weeks of fighting with Argos they replaced it with one of smaller value however better spec. 14 months I have had lines appear down the centre of the tv. Ringing Argos they have said it is out of warranty and to phone Bush myself as it's no longer anything to do with Argos anymore. I did so to find bush is owned by Argos. They have said the same out of warranty so no help. Phoning back they are refusing any help. I'm panicking 14 months use of a tv and nowhere to turn. I have phoned citizens advice and they have said they should replace it within 5 years due to consumer law legislated in 2015. Can anyone help??? Thank you
leah - 20-Mar-18 @ 1:35 PM
I bought a 55 inch lg tv from currys 23/07/17 [£1299] 1 week later green line appeared down right side of screen, currys replaced tv next day. 3 months later purple line down left side, problem came & wentin december rang lg who replaced screen. now have green line back on right rang currys who told me ring lg as they repaired tv. will not replace as need to attempt 3 repairs. 2 tvs plus new screen same fault each time 3 and counting,surely a problem with this model LG55SJ850V
toe - 12-Feb-18 @ 11:56 AM
lallen - Your Question:
Have a tv which developed a fault within one year of purchase. Engineer sent. They confirm the tv is beyond repair and will need replacing.However, the tv I bought is no longer available and they are forcing me to accept a tv of their choice. I do not want the tv they are offering as its reviews are less than great. I want a more expensive tv and am happy to pay the difference to have the tv of my choice. Do I have to accept the tv they are forcing on me? I did not choose the tv they are offering and seem to have no say in the matter. The original tv was close to a grand.

Our Response:
At this stage, the retailer can choose whether to offer a replacement or a refund. As long as the product is of equal specification to the one it's replacing, we don't think there's much you can do here. It might be worth checking further with specific details of the products to Citizens' Advice.
ConsumerRightsExpert - 15-Jan-18 @ 11:45 AM
Have a tv which developed a fault within one year of purchase. Engineer sent. They confirm the tv is beyond repair and will need replacing.However, the tv I bought is no longer available and they are forcing me to accept a tv of their choice. I do not want the tv they are offering as its reviews are less than great. I want a more expensive tv and am happy to pay the difference to have the tv of my choice. Do I have to accept the tv they are forcing on me? I did not choose the tv they are offering and seem to have no say in the matter. The original tv was close to a grand.....
lallen - 12-Jan-18 @ 12:43 PM
andy - Your Question:
I have just had a 55" tv delivered which I purchased from TescoDirect. It arrived with serious manufacturing faults. Tesco inform me that they have used another company to supply this tv. This other company (BOX) want me to put the tv onto its foot and take pictures. It is a big item and I am a senior person. Surely, Tesco are responsible for sorting this out for me, not a third party.

Our Response:
Yes, the retailer is responsible for this. At this early stage, if it is fault you can return it for a full refund. More information is here
ConsumerRightsExpert - 1-Mar-16 @ 10:22 AM
I have just had a 55" tv delivered which I purchased from TescoDirect. It arrived with serious manufacturing faults. Tesco inform me that they have used another company to supply this tv. This other company (BOX) want me to put the tv onto its foot and take pictures. It is a big item and I am a senior person. Surely, Tesco are responsible for sorting this out for me, not a third party.
andy - 27-Feb-16 @ 6:01 AM
I have purchaseda tv from currys with a ' whatever happens premier care-plan' howeveri used the care planonce when the tv fell whilst i was decorating and the screen cracked. Recently my young children actually knocked the tv off the stand and it broke. So i rang currysexplaining the situation and they were very happy to come collect it and repair it. The next day i received a phone call and currys told me that since this was my second claim in a month they will mot repair the tv and they are returning it back to my address. They also told me to write a detailed letter tohead office explainingexactly what happened and then the head office will decide what to do. When i took the care plan it didn't mention anything about how many claims i could make . I am wandering what rights i have as a customer and if currys should still repair the tv since i have paied £159 extra for a premium care plan. Now i am left with a tv when i was told that they will repair it within 7days
Shab - 3-Apr-14 @ 7:09 PM
I purchased a Samsung LE40D550KIWU 40" full hd TV from Comet in October 2011.Have been told by Samsung TV should last between 4-8 years.Lines have appeared on screen and Samsung registered repair company have quoted £410.45 to repair as it needs a new screen.Samsung Warranty (1 year) has run out and they are refusing to do anything with regards to repair, exchange or refund.No extended warranty taken out on TV and Comet went bust.Do I have any consumer rights whatsoever to pursue this further?
Dawn - 17-Mar-14 @ 12:48 PM
I bought a LG 42 in Plasma TV 10 months ago, a patch on the screen as turned gold, this can be seen with the TV off and when watching TV it is noticeable. I have been told by a TV engineer that it apower supply fault. The TV was returned today still with the golden patch. I have refused to accept the TV back as the fault is still there. I was told I cannot do that, the reason being is that the TV works.
sooty - 26-Oct-12 @ 11:54 AM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • Helen
    Re: What Are my Rights on a Faulty Television?
    Husband purchased a Polaroid tv from Asda in Sept 2019 for my birthday in October. This week it has stopped…
    20 January 2021
  • number plate history
    Re: Buying a Used Car: Your Rights
    Nice blog. In the UK there is a habit of having a personalized number plate so per person in a family can have a different…
    20 January 2021
  • Sheena
    Re: When Appliances Go Wrong
    I bought a fridge freezer online ten months ago and yesterday the freezer broke a and all my food defrosted and wasted. The company…
    19 January 2021
  • Mum
    Re: What Are my Rights on a Faulty Television?
    Hello, I bought a Samsung TV 49 inch Argus store two years ago, I didn't buy insurance I don't know what to do…
    17 January 2021
  • Samsung tv
    Re: What Are my Rights on a Faulty Television?
    I bought a Samsung TV two in 2018 in November, it broke after three days, it slowly faded and the screen went…
    15 January 2021
  • Andy
    Re: Leasing A Car Explained
    I have leased Fiesta diesel supplied with fitted dual controls used as a Driving school car. I have had it from new, the lease was 36…
    15 January 2021
  • Junaki
    Re: Dealing With Cowboy Builders
    Stefan from Gumtree. A so called plasterer. He skimmed my living room ceiling without prepping it and after a week it cracked and…
    13 January 2021
  • Alif
    Re: Dealing With Cowboy Builders
    Any recommended solicitors to launche a case against rogue builder that did not complete the job? The bit he did was unsatisfactory.
    8 January 2021
  • Mamatiger24
    Re: Experience Voucher Expired: Can I Get a Refund?
    I was given a virgin experience voucher in dec 2019. I have been unable to use it due to the covid…
    8 January 2021
  • netter
    Re: Am I Entitled To A Refund?
    Bought tv online 29th nov and then picked up instore for christmas present didnt open to check tv. Opened after Christmas which was…
    7 January 2021