Home > Ask Our Experts > Do I Pay a Delivery Charge for Faulty Replacement?

Do I Pay a Delivery Charge for Faulty Replacement?

By: Chris Nickson - Updated: 12 Apr 2014 | comments*Discuss
Faulty Goods Delivery Charge Replacement

Q.In February 2008 I purchased a leather suite from a well known leather furniture retailer, I was charged £69 for delivery, the suite has developed a fault and they have agreed to replace it, would I have to pay another delivery charge for the replacement?

(Mr Steve Barnes, 7 September 2008)


Whilst on the surface this might sound like a knotty question, in reality, it’s not.

The retailer here has admitted the goods are faulty and accepted the responsibility for replacement, so this would fall squarely under the Sale of Goods Act 1979. Whether it fell under the “reasonable” amount of time given by the Act is debatable, since that time isn’t specified by the Act, but in this case the circumstances (the shop’s acceptance of responsibility) actually make it irrelevant.

You’re in luck, though. Since the Sales of Goods Act does apply, with the retailer taking responsibility, then the furniture retailer should pay the delivery charge – not you - for the replacement of your suite – it’s all part of the replacement of faulty goods covered under the Act, which also specifies the replacement should take place in a “reasonable” period of time (the same would apply if the item was being repaired). So it should all work out very well for you - £69 is something you really don’t need to pay again! Although you haven’t said when the company will replace these faulty goods, from their attention it would seem as if the time frame for replacement will be reasonable.

In some ways you’re quite lucky; often, after six months has elapsed, under the Act it’s up to the customer to prove that the goods were faulty. If the retailer had decided to dispute your claim, then the onus would have fallen on you for proof, which could have taken some time to iron out. Had it happened within the first six months, there could have been no doubt about responsibility of faulty goods, so the retailer is being good with its customer relations in this instance.

The Sale of Goods Act provides wonderful protection for consumers against faulty goods, and makes it much easier for consumers as it makes the retailers responsible, at least for that first “reasonable” period of time, rather than the manufacturer. The only instance when the manufacturer becomes liable is if the product causes damage, such as a fire, or personal harm, in which case the whole thing falls under what’s called “product liability.”

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
hi i have 3 beds since December all turned up faulty they have now given me a choose which I have got a differnent bed and made by a different company but carpert right either want me to pick up the bed or told me to pay again for a delivery surley this cannot be right been going on for 4 months
nugget - 12-Apr-14 @ 5:51 PM
Share Your Story, Join the Discussion or Seek Advice...
(never shown)
(never shown)
(never shown)
(never shown)
Enter word:
Latest Comments
  • fedup
    Re: Buying a Used Car: Your Rights
    we traded our car at a Peugeot main dealer for a new vehicle with a years warranty (car we traded in had been bought from them)…
    23 January 2020
  • Smithy
    Re: Faulty Goods
    Faulty log burner bought on line. Did not notice fault in 30 days. Can I request a replacement rather than repair? I have lost confidence in product…
    21 January 2020
  • Giedre
    Re: Buying a Used Car: Your Rights
    Hello, i bought a car 2010 BMW 520d. The dealer said the car has warranty for all the possible brakedowns unless it is wear and…
    21 January 2020
  • Nezer
    Re: Dealing With Cowboy Builders
    We employed Neil Parry, plastering and property maintenance from Rhyl to carry out a full house refurbishment. His son, James Neil…
    20 January 2020
  • Dee
    Re: Buying a Used Car: Your Rights
    Hi, We bought my son a fiat 500s from a well-known car dealer in London 2 months ago It has been back to him now for a sensor…
    13 January 2020
  • Mike
    Re: Leasing A Car Explained
    I have leased a new Audi A7 over 4 years, had it 10 months from new. It has developed issues when driving and 8 electrical faults on…
    9 January 2020
  • Gen
    Re: Gardener Overcharged Us: Can We Refuse to Pay?
    We asked a drainage company to assess a flooding problem in our basement. We chose a company that clearly…
    9 January 2020
  • Jenny
    Re: What If Your Plumber Makes Mistakes?
    Hello, Recently we had an emergent situation where our main sewage line was blocked with tree roots, verified by a…
    9 January 2020
  • valep88
    Re: Buying a Used Car: Your Rights
    Good evening, I bought a second hand Nissan Juke 2011, 1.6petrol with 80k mileage. After 3 months of use, roughly after 3k…
    7 January 2020
  • Linette
    Re: Spa Treatments: Your Consumer Rights
    I had eyelash extension at a WOW BAR and within 24 hours experienced itching and burning, by the time I went back to the…
    7 January 2020