Home > Transport > Buying a New Car: Your Rights

Buying a New Car: Your Rights

By: Abigail Taylor - Updated: 11 Oct 2018 | comments*Discuss
 
Consumer Rights New Car Dealer Rac Aa

Besides a house, a new car is one of the most expensive purchases you'll ever make. It's a huge investment, and you want it to be perfect, given the amount it costs. The law gives you certain rights when purchasing a new car, and protection if something goes wrong:

Before You Buy

For the best chance of making sure that everything goes smoothly, look for a reputable dealer. Often family and friends can offer advice on where they have purchased a vehicle, or you can look for a trade association sign at a local dealership. If you want a list of registered dealers, contact the Retail Motor Industry Federation or the Scottish Motor Trade Association, who will happily give you the names of their members.

Don't be afraid to haggle over price. Often you get the price knocked down, especially on some models. How far you haggle is up to you (and the salesman). Paying by cash might slice even more off the bill, but you can even haggle if you're buying on credit (especially if it's arranged through the dealer). You might get money knocked off if you part exchange, but you might get more if you sell your current car separately, so price up each option to find out what is best for you.

When you sit down to sign the contract, make sure you're getting the final, on-the road price. That means VAT, number plates, everything. Don't sign unless you understand everything in the contract, including interest changes. Be clear on any trade-in price. If there's anything you're not sure about, ask for an explanation, and get it in writing. Don't be afraid to say you want time to think. If you're not sure the deal is good, you can always walk away.

Some key questions to ask about your contract are:

  • How much do I have to pay now upfront?
  • How much do I have to pay monthly?
  • Does that include a maintenance and servicing plan?
  • What "extras" are included (eg electric windows / mp3 connector / metallic paint)?
  • At the end of the contract, will the car be mine? If not, are there any conditions on its return (eg max number of miles)?

Your Basic Rights

New cars are covered by The Consumer Rights Act 2015 (which replaced The Sale of Goods Act 1979). That means they must be "as described", "of satisfactory quality", and "fit for the purpose".

The car should therefore:

  • Be in full working order and not damaged when purchased.
  • Meet any purpose specifically explained to the retailer and agreed before purchase (eg good suspension for going up and down country roads).
  • Match the description given at the time of purchase.

    If Things Go Wrong

    The Consumer Rights Act 2015 put in place a tiered system to remedy problems with purchased products. Any claims must initially be made against the retailer rather than the manufacturer. What you can claim will depend upon how much time has passed since you purchased the car:

    0-30 days since purchase

    "I went to collect my brand new car but on inspection the paint work was scratched. I pointed this out to the dealer and walked away without the car. They wanted to polish the whole car at the body shop but I told them I did not want the car anymore. Not sure where I stand as I never drove it away and pointed the errors out right away ."

    If the car is unfit for purpose, faulty, or not as described, you have the right to return it and receive a full refund within 30 days of the date of purchase. Also if you ordered a car for delivery and have not received it within 30 days of the date of purchase (or by any later date agreed), you have the right to cancel your order and receive a full refund.

    30 days to 6 months since purchase

    If a fault is discovered within the first 6 months from delivery, it is presumed to have been there from the time of delivery. It is for the retailer (car dealer) to prove that this was not the case.

    If it has been over 30 days since you purchased the car, you will likely have to allow the retailer the opportunity to try to repair it if any issues arise (replacing the car being disproportionate to the cost of most repairs).

    "My husband bought a brand new car. Less than 5 months later it was leaking in on the front passenger foot well. We returned it to the dealer who had it for approx 4 weeks, they said they had replaced the seals and we took it home. A few weeks later it was leaking in the back passenger foot well. It went back to the dealer who said that they had replaced the back seals. Another month on and the front foot well is full of water again. Can we refuse for the car to be fixed again and ask for a refund or replacement?"

    If the retailer can't repair the car, or have tried to repair it and the fault still exists, you will be entitled to return the product and receive a refund. However a reasonable deduction may be made by the retailer to reflect your use of the vehicle in the preceding months.

    Over 6 months since purchase

    "I bought a new Honda HR-V and after only 600 miles on the clock, when parked on a incline, I got out of the vehicle after applying electronic handbrake. After waking away for about 20 - 30 meters, the car started rolling away and crashed into another car causing damage to both cars. Honda have said no fault was found after a couple of days investigation. I have no confidence in the car anymore. What are my options?"

    If it is more than 6 months since you purchased the car, you must prove that the product was faulty at the time of purchase. You would likely need an expert mechanic or engineer's report to prove this.

    "I purchased a new MG3.It has leaked through the driver's window since new and the acceleration is rubbish. The garage have had the vehicle several times for repair and now do not respond to my telephone calls to rectify the problems I have. Do I have any recourse with them please?"

    If you have difficulty agreeing a solution with the retailer, you can:

    1. Contact the Society of Motor Manufacturers and Traders. It will, with both parties agreement, act as an arbitrator and decide the dispute.
    2. Refer the matter to Trading Standards and take legal advice (both the RAC and the AA offer legal advice to their members). Note that if you go to court, you'll need a solicitor which can be costly, though often if you win, your costs will also be recoverable from the other side.

    The new Consumer Rights Act 2015 has been designed to simplify the position and help those purchasing products to hold retailers to account. However as you will have seen above, you have far greater rights straight after purchase than several months later, so it is important that you fully check over your car immediately after delivery / collection and notify the retailer of any issues as soon as possible.

    You might also like...
    Share Your Story, Join the Discussion or Seek Advice..
    I bought a brand new Nissan in March 2017. Jan 2018 I took it back to the dealership as the floors were soaking wet. The inside was taken apart, a hole was found in the wheel arch, the car was dried out and put back together again. At the time I complained directly to nissan and they did not seem interested but gave me an extra years warranty to get me to go away. I wasn’t happy with this but I was getting no where. Oct 2018, the floor is soaking again. Car taken back to the dealership and it has had to be sent off to the bodyshop to see why it is leaking again. I have told the dealership I do not want the car back. I paid a lot of money for a brand new car and it has leaked twice! Do I have any rights to ask for a refund or a new car?
    North86 - 11-Oct-18 @ 10:59 PM
    BA - Your Question:
    I purchased a new Mercedes taking delivery in March 2018. The car was delivered to my home address, I was shown round the car, from the visual walk around all seemed well (but I did not get down on the floor and inspect the underside of the car) I signed the delivered note.Now 4 months later I received a letter from a solicitor seeking insurance details for the vehicle, as its was involved in an accident the day prior to the cars delivery to me. After seeking details of the accident, I have inspected the underside of the car in the area of the suggested impact and find evidence of damage on the underside of the rear of the car consistent with the alleged accident.I am less them impressed that I am now fielding solicitors letters and letters from the Motor Insurers Bureau seeking to identify the driver and insurers at the time of the accident. More importantly I am concerned that I have been delivered a brand new £50k car that has been damaged.The dealership claims not to have been made aware of any accident, as they use a 3rd party delivery agent and have not been advised of an incident. The car is on a PCP deal with Mercedes Financial Service.I feel conned that I have been delivered a brand new luxury car, that has been damaged and they only way I find this out is through a solicitors letter seeking to claim for damaged / injuries to a 3rd party.What are my option, can I reject / return the car?

    Our Response:
    We'd advise contacting a solicitor to deal with this. If they date of the accident was definitely before you took delivery of the vehicle, the dealer or the transportation company will know about it. A responsible dealer will investigate this on your behalf, they have, after all, sold you a vehicle that is not in a condition you would have expected from a new car. So:
    (1)Go back to the dealer, ask them for details of the company that delivered the vehicle. (2)Respond to the solicitor and MIB and let them know that you actually took delivery of the vehicle the day after the accident, give them details of the dealer from whom you purchased the vehicle (3) Talk to Mercedes Financial Services and tell them you want to return the vehicle on the basis that it is faulty/not as described (4) Ask a solicitor for advice on what you can do in terms of compensation etc
    ConsumerRightsExpert - 6-Aug-18 @ 11:09 AM
    I purchased a new Mercedes taking delivery in March 2018. The car was delivered to my home address, I was shown round the car, from the visual walk around all seemed well (but i did not get down on the floor and inspect the underside of the car) I signed the delivered note. Now 4 months later i received a letter from a solicitor seeking insurance details for the vehicle, as its was involved in an accident the day prior to the cars delivery to me. After seeking details of the accident, I have inspected the underside of the car in the area of the suggested impact and find evidence of damage on the underside of the rear of the car consistent with the alleged accident. I am less them impressed that I am now fielding solicitors letters and letters from the Motor Insurers Bureau seeking to identify the driver and insurers at the time of the accident. More importantly I am concerned that I have been delivered a brand new £50k car that has been damaged. The dealership claims not to have been made aware of any accident, as they use a 3rd party delivery agent and have not been advised of an incident. The car is on a PCP deal with Mercedes Financial Service. I feel conned that I have been delivered a brand new luxury car, that has been damaged and they only way I find this out is through a solicitors letter seeking to claim for damaged / injuries to a 3rd party. What are my option, can I reject / return the car?
    BA - 3-Aug-18 @ 2:06 PM
    On Friday (today is Sunday) I purchased a brand new car from a large dealership.I put my existing car in part exchange.I drove the car the three miles home from the dealership, the clock now has seven miles on it.Other than driving it home I didn't have the time to familiarise myself with everything the day before yesterday, so yesterday I sat in the car on the drive and started the engine.The service light was on permanently and a message saying 'engine fault have vehicle repaired' appeared on the screen.I rang the dealer this morning and they are sending someone to collect it for repair tomorrow morning (Monday). I have spoken to a couple of friends today who are of the view that I shouldn't even go there but should return the car and ask for my money back as it is likely that it always have problems.I purchased the car with a part exchange (my previous car was in excellent condition with less than 4,000 miles on the clock), now thinking I have made a big mistake.Can you please advise how I stand legally in view of the part-exchange.Many thanks.
    Jane - 29-Jul-18 @ 3:59 PM
    Mananan - Your Question:
    My father-in-law purchased a new car recently, he paid a deposit plus had a £2,000 scrappage exchange and paid the remainder in full which was almost £11,000. The car was delivered to his home whilst he was on holiday, but unfortunately he passed away before coming home. The car is obviously not needed, or fit for the purpose it was purchased for and yet the dealership have not offered to take it back, but have offered only £8,000 ti buy it back. What are our rights?

    Our Response:
    The retailer is not obliged to take the car back in these circumstances. It might be easier to sell it as part of your father in law's estate.
    ConsumerRightsExpert - 26-Jun-18 @ 12:37 PM
    My father-in-law purchased a new car recently, he paid a deposit plus had a £2,000 scrappage exchange and paid the remainder in full which was almost £11,000. The car was delivered to his home whilst he was on holiday, but unfortunately he passed away before coming home. The car is obviously not needed, or fit for the purpose it was purchased for and yet the dealership have not offered to take it back, but have offered only £8,000 ti buy it back. What are our rights?
    Mananan - 25-Jun-18 @ 11:15 AM
    Hi, I bought a brand new car in January 2018 for just under £70k. After a week of ownership I noticed paint flaking from the N/S side skirt where the panel meets the rear wing. It was sent back to the dealership bodyshop for repair. They resprayed a small area so that the whole side of the car didn't need respraying. Needless to say it is fairly noticeable if you were looking for it but "was the best they could do without repainting the whole side of the car". Having hardly used the car (just over 1000 miles in 5 months) I just recently noticed in the sun that the N/S/R wing has marks in the base coat of the paint as if it was painted with a large brush! I took the car back to the dealer bodyshop and they did a paint thickness test on the whole car. It seems that my brand new car was repainted on theN/S rear wing and N/S door before delivery. He said that the whole side of the car needs to be painted now due to the paint type. Added to that the stereo/sat nav unit has an intermittent fault where it keeps shutting down for 5 mins then restarting on its own! Do you think I'm entitled to a refund? I've now had enough and am within my 6 months for rejection.
    AJ - 24-May-18 @ 8:38 PM
    Hi I filled the paper work for new car through Toyotaand they said they will give me the special no plate which next day they just sent a e mail saying this no plate is allocated . I have signed the orde form and finance agreement and have not picked the car yet . Now I called them that I do not want to go ahead with this after 5 days of agreement . But dealer is saying that I am legally bound to go ahead with this . I do not know where I stand .
    Bobby - 30-Mar-18 @ 4:14 PM
    monjo - Your Question:
    I bought a new Honda CRV in Jan 2017. During my discussions with the Honda Salesman I made it clear that I was retired, 90% of my driving was in town and that I drove less than 5000 miles a year.I bought a diesel engined vehicle in the belief that it was more efficient and cost less in road tax.I now have Diesel Particulate Filter problems which persist despite repeated "corrective" actions by the garage.I would like to know what my consumer protection rights are inas much that I should have been sold a petrol car rather than diesel because of my driving profile.

    Our Response:
    If you think you were misled by the saleperson, you might be able to claim compensation or a partial refund. As it's over 12 months since you bought the vehicle and you've had use of the vehicle for that period it's very unlikely you will get a full refund etc. Write the dealer andexplain what you told the saleperson about your requirements and the problem that is now present - then say that you think the person who sold you the vehicle misled you and that you feel you should be entitled to a partial refund under the Consumer Protection from Unfair Trading Regulations 2008. You may need to seek advice from a legal professional or Citizens' Advice to help with this. Bear in mind that there is always an element of Caveat Emptor (buyer beware) when making a purchase, so you are expected to have done sufficient research of your own etc
    ConsumerRightsExpert - 28-Mar-18 @ 10:34 AM
    I bought a new Honda CRV in Jan 2017. During my discussions with the Honda Salesman I made it clear that I was retired, 90% of my driving was in town and that I drove less than 5000 miles a year. I bought a diesel engined vehicle in the belief that it was more efficient and cost less in road tax. I now have Diesel Particulate Filter problems which persist despite repeated "corrective" actions by the garage. I would like to know what my consumer protection rights are inas much that I should have been sold a petrol car rather than diesel because of my driving profile.
    monjo - 26-Mar-18 @ 11:13 AM
    Hi, I bought a car from Mercedes Benz new via PCP on 19/12/2015. Since then it has been into the dealership for repairs many times, repairs include exterior lighting faults and rattles. The one rattle has been there from day one and has claimed to of been fixed many times. It's now louder so pursued harder for it to actually be rectified instead of just telling me it was when it wasn't. After many more trips back and forth to the dealers after they said it was repaired again and again but wasn't, they realised I am not giving up. They've suggested they can't solve it after many attempts and have seemed assistance from a body specialist. I've lost faith in the car and believe the quality to be extremely low for the brand. I've put in for rejection to the finance company. My question is because the fault has been present since day one, but given the amount of chances the dealer has had to repair, am I still in my legal rights to reject? Thank you
    Donshaleone - 3-Feb-18 @ 6:48 PM
    Beefcake - Your Question:
    My 2017 RS focus is 8 month old, had a slight tap from engine. So returned it to dealer , been with there 4 weeks, eventually they found the problem, on taking the sump off the engine they found a piece of piston, (told the skirt of the piston blaming my aftermarket cat back exhaust. And back pressure change) I am getting an engineers report done but now my engine is in bits, do I now owe the dealer for work they have done so far? And I drove the car to the dealer, can I request them to put it back how I left it with them so I can drive it home? Or to another garage for repair?Thanks

    Our Response:
    You may need to negotiate a fee with the dealer if the problem is a result of the product you had fitted post-purchase (and we assume was not fitted by the dealer).
    ConsumerRightsExpert - 29-Jan-18 @ 12:42 PM
    Footie_fan - Your Question:
    Hello. I bought a car from a dealership in 2014 (it was a year old) and have always been happy with it. However, it always seemed damp during rainy weather and after a heavy downpour whilst travelling long distances, the car was filled with water on the passenger side, both front and back, if I placed my hand on the floor, it was completely covered with water. I have just taken it back to the dealership's repair shop, as rust was spotted on the door too and to see what was causing the problem. They have informed me that the near side back door is not the original panel, it wasn't fitted correctly and that it is faulty, which is why water has been coming into the car. I was never informed of this at purchase and they have evidence on their records showing this to be true. They've accepted responsibility and are drying my car out and repairing the damage. However, what if there is damage to the interior of the car, particularly the floor, caused as a result of the water, now or in the near future. Are they responsible for sorting that out too at their cost? I'm worried that further work is going to be needed.

    Our Response:
    After more than 3 years, this is something you'd have to negotiate directly with the dealer, or failing that the courts. At this stage it's not a straightforward consumer rights issue that we can give direct answer to.
    ConsumerRightsExpert - 29-Jan-18 @ 11:01 AM
    My 2017 RS focus is 8 month old, had a slight tap from engine. So returned it to dealer , been with there 4 weeks, eventually they found the problem, on taking the sump off the engine they found a piece of piston, (told the skirt of the piston blaming my aftermarket cat back exhaust. And back pressure change) I am getting an engineers report done but now my engine is in bits, do I now owe the dealer for work they have done so far? And I drove the car to the dealer, can I request them to put it back how I left it with them so I can drive it home? Or to another garage for repair? Thanks
    Beefcake - 27-Jan-18 @ 12:54 AM
    Hello. I bought a car from a dealership in 2014 (it was a year old) and have always been happy with it. However, it always seemed damp during rainy weather and after a heavy downpour whilst travelling long distances, the car was filled with water on the passenger side, both front and back, if I placed my hand on the floor, it was completely covered with water.I have just taken it back to the dealership's repair shop, as rust was spotted on the door too and to see what was causing the problem. They have informed me that the near side back door is not the original panel, it wasn't fitted correctly and that it is faulty, which is why water has been coming into the car. I was never informed of this at purchase and they have evidence on their records showing this to be true.They've accepted responsibility and are drying my car out and repairing the damage. However, what if there is damage to the interior of the car, particularly the floor, caused as a result of the water, now or in the near future.Are they responsible for sorting that out too at their cost? I'm worried that further work is going to be needed.
    Footie_fan - 26-Jan-18 @ 9:03 AM
    Hi. Bought a newcar. Car went in 2 weeks later to dealer for an upgrade. Whilst at the dealer it got covered in a paint spray. The dealer sent the car for a detail.. then when collecting the car the retailers had scratched the car and also caused swirls to the paint. What are my rights. The car is less than 4 wks old. Can i return the car. Or swap the car.
    Jon1997 - 25-Jan-18 @ 7:38 PM
    Snowflake - Your Question:
    I picked up my new 17 reg car up in May 2017.After contacting the Dealer in November I was told "not sure who to speak to". so finally when I spoke to the Manager and complained I was being put through different departments the car went back to the dealer in December. the roof was corrected over a period of two days and claimed off the warranty. The dealer insisted that I picked the car up on the second day later that afternoon. I told the dealer that I would pick the car up the following morning as I would not be able to inspect the work carried out on the car. I got told no as they needed the courtesy car back that afternoon.Picked car up that afternoon. all seemed o.k when I checked that morning. however I have now picked up another part were the paint on the roof is coming away. I really would now like to take back the car and get a refund.

    Our Response:
    It's unlikely you'll be able to take the car back for a full refund. If it's over 6 months since purchase, it's up to the buyer to prove the fault was there at the time of purchase etc. Please see the article above for more information on what steps to take next.
    ConsumerRightsExpert - 19-Jan-18 @ 11:27 AM
    I picked up my new 17 reg car up in May 2017.....After contacting the Dealer in November I was told "not sure who to speak to".... so finally when I spoke to the Manager and complained I was being put through different departments the car went back to the dealer inDecember ... the roof was corrected over a period of two days and claimed off the warranty.The dealer insisted that I picked the car up on the second day later that afternoon. I told the dealer that I would pick the car up the following morning as I would not be able to inspect the work carried out on the car.I got told no as they needed the courtesy car back that afternoon. Picked car up that afternoon... all seemed o.k when I checked that morning.... however I have now picked up another part were the paint on the roof is coming away ... I really would now like to take back the car and get a refund...
    Snowflake - 16-Jan-18 @ 3:41 PM
    Hi I have owned a brand new Range Rover evoque since march 2016. So far it has had to have a turbo replaced, a complete new exhaust system, a new differential, a new cat system. It has had multiple call outs for Land Rover assist in addition. What is my option as I am fed up of having to return the car for repairs, missing meetings and rearranging my schedules?
    Rtp - 20-Dec-17 @ 9:39 PM
    I have placed an order for a new car ( shipping from Germany) on the basis of a delivery by end of November - this is stated on the Deposit Receipt, but is the only place written confirmation is detailed . I have completed a New Vehicle Order form and this has been countersigned. I have email correspondance signifying the car is late and this has not been disputed. I have now been told the car is delayed and there is no estimate as to when the car will arrive. What are my rights if I choose to cancel ?
    Jim - 20-Dec-17 @ 10:12 AM
    Hi I’am looking for advice/help. We purchased a Landrover Discovery Landmark Sdv6 A. Date of reg 09/2016. Landrover Dealer Stratstone in Cardiff. In May 2017 Coolant pipe split & it got fixed on our drive by the Landrover assist, then on 15th June 2017 vehicle caution light came on and went into limp mode (restricted performance) vehicle had to be recovered & went back to dealer vehicle got fixed “well that what we thought”. Then the following date’s all relate to (Restricted performance) it got taken back & fore from Stratstone and again & again went into Limp Mode, Car was and still is dangerous to drive when going into Limp Mode..... Then back in on the 19th June 2017, 22nd June 2017, 28th June 2017, July 2017, 27th August 2017, 3rd September 2017, 15th September 2017, 4th November 2017. Then last of all the vehicle was making a noise like and old tractor/bag of spanner’s and i opened the bonnet & oil was splattered over the engine coming out of manifold, we contacted landrover assist again he came out and inspected vehicle on our drive i started vehicle & he immediately told me to turn off as it was an awful noise so it went in again and still 2 weeks later no vehicle, we received 2 phone calls saying the still trying to solve the problem & still got Curtisey vehicle. (WE HAVE HAD A CURTISEY CAR MORE THAN WE HAVE HAD OURS) we been to finance as part cash part finance & they say as they still fixing vehicle we can’t return, we also been to the ombudsman and because i took vehicle out on my business name not my own name I have no consumer rights????? But ain’t i still a consumer asafter all i am the owner of the company, any info or help would be much appreciated. Thanks
    Nberbi - 18-Dec-17 @ 9:05 PM
    ian123 - Your Question:
    Hi bought a brand new renault kadjar on day I was due to collect it salesman phoned me to say there was a problem windscreen had got smashed so said he would get it replaced was told by acompany I could ask them to order me a new car in they refusedthey told me autoglass would replace next day that never happened 2 days later get told autoglass came to replace windscreen and smashed the screen trying to calibrate it now told it will be another week as windscreen has go to come from france wot should I do

    Our Response:
    You could try asking for compensation for the delay. An accidentally broken and replaced windscreen is probably not sufficient grounds for rejecting the vehicle under the Consumer Rights Act.
    ConsumerRightsExpert - 17-Nov-17 @ 3:23 PM
    hi bought a brand new renault kadjar on day i was due to collect it salesman phoned me to say there was a problem windscreen had got smashed so said he would get it replaced was told by acompany i could ask them to order me a new car in they refused they told me autoglass would replace next day that never happened 2 days later get told autoglass came to replace windscreen and smashed the screen trying to calibrate it now told it will be another week as windscreen has go to come from france wot should i do
    ian123 - 16-Nov-17 @ 11:56 PM
    Arny - Your Question:
    Hi, I placed a car on order at the end of October 2017 and the dealership told me it would be the end of January/ start of February 2018 before the car would arrive which means it would be 2018 when registered. But now on the tracking it explains build of the car will commence at the start of December 2017, if the car arrives before the 1st of January 2018 does it have to be registered straight away or have I the rights to argue it doesn’t be registered till 2018 as they have to register it with my personalised plate also. Thanks

    Our Response:
    You could ask the dealer to keep the car until January. The registration plate will still say 67 - but the documentaion will say first registered 1st Jan 2018, date of manufacture Dec 2017. It's up to you really.
    ConsumerRightsExpert - 14-Nov-17 @ 11:02 AM
    Hi, I placed a car on order at the end of October 2017 and the dealership told me it would be the end of January/ start of February 2018 before the car would arrive which means it would be 2018 when registered. But now on the tracking it explains build of the car will commence at the start of December 2017, if the car arrives before the 1st of January 2018 does it have to be registered straight away or have i the rights to argue it doesn’t be registered till 2018 as they have to register it with my personalised plate also. Thanks
    Arny - 12-Nov-17 @ 7:32 AM
    My mum bought a pre-registered brand new Toyota in August. The dealer told her they had mislaid the documentation relating to registering the car but would look for it, register the car in my mum's name and she would receive the registration document in the post. After 3 months of waiting and numerous calls and emails, it transpires they had registered the car to someone else who had a pulled out of the sale then sold it to my mum.They have said the have repeatedly asked the first keeper to return the documents but she hasn't done so. They dealership are now denying a pre-registered brand new car means registered to the dealer but can be registered to anyone. They have been very unhelpful. How do we proceed?
    Betty - 9-Nov-17 @ 10:56 PM
    Dotty - Your Question:
    I have bought a brand new Ford Ecosport but the roof was all scratched when I went to collect. Left it in the showroom but dealer is sting they will polish it up but I didn't buy a new car to get this. Not sure what to do, just reject the car or let them sort it, but might as well have got a secondhand car a lot cheaper

    Our Response:
    See how it looks when it's done. Many new cars arrive with small marks on them. If you're not happy you can reject it.
    ConsumerRightsExpert - 10-Oct-17 @ 11:59 AM
    I have bought a brand new Ford Ecosport but the roof was all scratched when I went to collect. Left it in the showroom but dealer is sting they will polish it up but I didn't buy a new car to get this. Not sure what to do, just reject the car or let them sort it, but might as well have got a secondhand car a lot cheaper
    Dotty - 7-Oct-17 @ 6:39 PM
    I brought a brand new Range Rover Evoque in November 2016 - within the first 30 days it had to go back due to a park brake fault, I was told it had been fixed and then within another 30 days it has been back again for the same fault of which I was told it was fixed.Over the following months up until now it has been back to Range Rover (2 different dealers) 6 times and is now required to go back for a 7th as has a park brake fault again! I keep getting fobed off with "it's fixed" and "just a software update required" this is clearly not the case as in 11 months it has been in the garage 7 times! The vehicle is on a PCP can I reject this vehicle or request Range Rover provide me with a new vehicle that is not faulty?
    Brendon - 7-Oct-17 @ 1:44 PM
    Ginger - Your Question:
    Can you advise, I have brought a brand new Ford Edge 30/09/17. I traded in a 6mths old Ford Kuga Car all paid for no finance. Pulled away from dealers for a light to come up on dash and car lost power (went into limp mode) took it back straight away, they changed a valve and sent me away again. Yep light came back on took it back again. Sent me away in a lone car told me techs will look at it on Monday. My question is, if I traded in a car, can I get a full refund and my old car back. Do they own the car I traded in and can not give it back to me with full refund as the car they sold me was not fit for purpose.

    Our Response:
    Within the first 30 days you can reject the vehicle but the dealer does not have to give you back your PX vehicle. They must refund the amount they took for it in the part exchange deal.
    ConsumerRightsExpert - 3-Oct-17 @ 2:11 PM
    Share Your Story, Join the Discussion or Seek Advice...
    Title:
    (never shown)
    Firstname:
    (never shown)
    Surname:
    (never shown)
    Email:
    (never shown)
    Nickname:
    (shown)
    Comment:
    Validate:
    Enter word:
Latest Comments