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Buying a New Car: Your Rights

By: Abigail Taylor - Updated: 16 Nov 2017 | comments*Discuss
 
Consumer Rights New Car Dealer Rac Aa

Besides a house, a new car is one of the most expensive purchases you'll ever make. It's a huge investment, and you want it to be perfect, given the amount it costs. The law gives you certain rights when purchasing a new car, and protection if something goes wrong:

Before You Buy

For the best chance of making sure that everything goes smoothly, look for a reputable dealer. Often family and friends can offer advice on where they have purchased a vehicle, or you can look for a trade association sign at a local dealership. If you want a list of registered dealers, contact the Retail Motor Industry Federation or the Scottish Motor Trade Association, who will happily give you the names of their members.

Don't be afraid to haggle over price. Often you get the price knocked down, especially on some models. How far you haggle is up to you (and the salesman). Paying by cash might slice even more off the bill, but you can even haggle if you're buying on credit (especially if it's arranged through the dealer). You might get money knocked off if you part exchange, but you might get more if you sell your current car separately, so price up each option to find out what is best for you.

When you sit down to sign the contract, make sure you're getting the final, on-the road price. That means VAT, number plates, everything. Don't sign unless you understand everything in the contract, including interest changes. Be clear on any trade-in price. If there's anything you're not sure about, ask for an explanation, and get it in writing. Don't be afraid to say you want time to think. If you're not sure the deal is good, you can always walk away.

Some key questions to ask about your contract are:

  • How much do I have to pay now upfront?
  • How much do I have to pay monthly?
  • Does that include a maintenance and servicing plan?
  • What "extras" are included (eg electric windows / mp3 connector / metallic paint)?
  • At the end of the contract, will the car be mine? If not, are there any conditions on its return (eg max number of miles)?

Your Basic Rights

New cars are covered by The Consumer Rights Act 2015 (which replaced The Sale of Goods Act 1979). That means they must be "as described", "of satisfactory quality", and "fit for the purpose".

The car should therefore:

  • Be in full working order and not damaged when purchased.
  • Meet any purpose specifically explained to the retailer and agreed before purchase (eg good suspension for going up and down country roads).
  • Match the description given at the time of purchase.

    If Things Go Wrong

    The Consumer Rights Act 2015 put in place a tiered system to remedy problems with purchased products. Any claims must initially be made against the retailer rather than the manufacturer. What you can claim will depend upon how much time has passed since you purchased the car:

    0-30 days since purchase

    "I went to collect my brand new car but on inspection the paint work was scratched. I pointed this out to the dealer and walked away without the car. They wanted to polish the whole car at the body shop but I told them I did not want the car anymore. Not sure where I stand as I never drove it away and pointed the errors out right away ."

    If the car is unfit for purpose, faulty, or not as described, you have the right to return it and receive a full refund within 30 days of the date of purchase. Also if you ordered a car for delivery and have not received it within 30 days of the date of purchase (or by any later date agreed), you have the right to cancel your order and receive a full refund.

    30 days to 6 months since purchase

    If a fault is discovered within the first 6 months from delivery, it is presumed to have been there from the time of delivery. It is for the retailer (car dealer) to prove that this was not the case.

    If it has been over 30 days since you purchased the car, you will likely have to allow the retailer the opportunity to try to repair it if any issues arise (replacing the car being disproportionate to the cost of most repairs).

    "My husband bought a brand new car. Less than 5 months later it was leaking in on the front passenger foot well. We returned it to the dealer who had it for approx 4 weeks, they said they had replaced the seals and we took it home. A few weeks later it was leaking in the back passenger foot well. It went back to the dealer who said that they had replaced the back seals. Another month on and the front foot well is full of water again. Can we refuse for the car to be fixed again and ask for a refund or replacement?"

    If the retailer can't repair the car, or have tried to repair it and the fault still exists, you will be entitled to return the product and receive a refund. However a reasonable deduction may be made by the retailer to reflect your use of the vehicle in the preceding months.

    Over 6 months since purchase

    "I bought a new Honda HR-V and after only 600 miles on the clock, when parked on a incline, I got out of the vehicle after applying electronic handbrake. After waking away for about 20 - 30 meters, the car started rolling away and crashed into another car causing damage to both cars. Honda have said no fault was found after a couple of days investigation. I have no confidence in the car anymore. What are my options?"

    If it is more than 6 months since you purchased the car, you must prove that the product was faulty at the time of purchase. You would likely need an expert mechanic or engineer's report to prove this.

    "I purchased a new MG3.It has leaked through the driver's window since new and the acceleration is rubbish. The garage have had the vehicle several times for repair and now do not respond to my telephone calls to rectify the problems I have. Do I have any recourse with them please?"

    If you have difficulty agreeing a solution with the retailer, you can:

    1. Contact the Society of Motor Manufacturers and Traders. It will, with both parties agreement, act as an arbitrator and decide the dispute.
    2. Refer the matter to Trading Standards and take legal advice (both the RAC and the AA offer legal advice to their members). Note that if you go to court, you'll need a solicitor which can be costly, though often if you win, your costs will also be recoverable from the other side.

    The new Consumer Rights Act 2015 has been designed to simplify the position and help those purchasing products to hold retailers to account. However as you will have seen above, you have far greater rights straight after purchase than several months later, so it is important that you fully check over your car immediately after delivery / collection and notify the retailer of any issues as soon as possible.

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    Share Your Story, Join the Discussion or Seek Advice..
    ian123 - Your Question:
    Hi bought a brand new renault kadjar on day I was due to collect it salesman phoned me to say there was a problem windscreen had got smashed so said he would get it replaced was told by acompany I could ask them to order me a new car in they refusedthey told me autoglass would replace next day that never happened 2 days later get told autoglass came to replace windscreen and smashed the screen trying to calibrate it now told it will be another week as windscreen has go to come from france wot should I do

    Our Response:
    You could try asking for compensation for the delay. An accidentally broken and replaced windscreen is probably not sufficient grounds for rejecting the vehicle under the Consumer Rights Act.
    ConsumerRightsExpert - 17-Nov-17 @ 3:23 PM
    hi bought a brand new renault kadjar on day i was due to collect it salesman phoned me to say there was a problem windscreen had got smashed so said he would get it replaced was told by acompany i could ask them to order me a new car in they refused they told me autoglass would replace next day that never happened 2 days later get told autoglass came to replace windscreen and smashed the screen trying to calibrate it now told it will be another week as windscreen has go to come from france wot should i do
    ian123 - 16-Nov-17 @ 11:56 PM
    Arny - Your Question:
    Hi, I placed a car on order at the end of October 2017 and the dealership told me it would be the end of January/ start of February 2018 before the car would arrive which means it would be 2018 when registered. But now on the tracking it explains build of the car will commence at the start of December 2017, if the car arrives before the 1st of January 2018 does it have to be registered straight away or have I the rights to argue it doesn’t be registered till 2018 as they have to register it with my personalised plate also. Thanks

    Our Response:
    You could ask the dealer to keep the car until January. The registration plate will still say 67 - but the documentaion will say first registered 1st Jan 2018, date of manufacture Dec 2017. It's up to you really.
    ConsumerRightsExpert - 14-Nov-17 @ 11:02 AM
    Hi, I placed a car on order at the end of October 2017 and the dealership told me it would be the end of January/ start of February 2018 before the car would arrive which means it would be 2018 when registered. But now on the tracking it explains build of the car will commence at the start of December 2017, if the car arrives before the 1st of January 2018 does it have to be registered straight away or have i the rights to argue it doesn’t be registered till 2018 as they have to register it with my personalised plate also. Thanks
    Arny - 12-Nov-17 @ 7:32 AM
    My mum bought a pre-registered brand new Toyota in August. The dealer told her they had mislaid the documentation relating to registering the car but would look for it, register the car in my mum's name and she would receive the registration document in the post. After 3 months of waiting and numerous calls and emails, it transpires they had registered the car to someone else who had a pulled out of the sale then sold it to my mum.They have said the have repeatedly asked the first keeper to return the documents but she hasn't done so. They dealership are now denying a pre-registered brand new car means registered to the dealer but can be registered to anyone. They have been very unhelpful. How do we proceed?
    Betty - 9-Nov-17 @ 10:56 PM
    Dotty - Your Question:
    I have bought a brand new Ford Ecosport but the roof was all scratched when I went to collect. Left it in the showroom but dealer is sting they will polish it up but I didn't buy a new car to get this. Not sure what to do, just reject the car or let them sort it, but might as well have got a secondhand car a lot cheaper

    Our Response:
    See how it looks when it's done. Many new cars arrive with small marks on them. If you're not happy you can reject it.
    ConsumerRightsExpert - 10-Oct-17 @ 11:59 AM
    I have bought a brand new Ford Ecosport but the roof was all scratched when I went to collect. Left it in the showroom but dealer is sting they will polish it up but I didn't buy a new car to get this. Not sure what to do, just reject the car or let them sort it, but might as well have got a secondhand car a lot cheaper
    Dotty - 7-Oct-17 @ 6:39 PM
    I brought a brand new Range Rover Evoque in November 2016 - within the first 30 days it had to go back due to a park brake fault, I was told it had been fixed and then within another 30 days it has been back again for the same fault of which I was told it was fixed.Over the following months up until now it has been back to Range Rover (2 different dealers) 6 times and is now required to go back for a 7th as has a park brake fault again! I keep getting fobed off with "it's fixed" and "just a software update required" this is clearly not the case as in 11 months it has been in the garage 7 times! The vehicle is on a PCP can I reject this vehicle or request Range Rover provide me with a new vehicle that is not faulty?
    Brendon - 7-Oct-17 @ 1:44 PM
    Ginger - Your Question:
    Can you advise, I have brought a brand new Ford Edge 30/09/17. I traded in a 6mths old Ford Kuga Car all paid for no finance. Pulled away from dealers for a light to come up on dash and car lost power (went into limp mode) took it back straight away, they changed a valve and sent me away again. Yep light came back on took it back again. Sent me away in a lone car told me techs will look at it on Monday. My question is, if I traded in a car, can I get a full refund and my old car back. Do they own the car I traded in and can not give it back to me with full refund as the car they sold me was not fit for purpose.

    Our Response:
    Within the first 30 days you can reject the vehicle but the dealer does not have to give you back your PX vehicle. They must refund the amount they took for it in the part exchange deal.
    ConsumerRightsExpert - 3-Oct-17 @ 2:11 PM
    Daveysarmy - Your Question:
    HiOrdered a car in January originally told 12-16 weeks but could take up to 2.8.17. Just been told car is now in U.K. Garage are wanting to charge more for the car. Higher interest than we were told. And 1000 import tax that we weren't told about. We paid 1000 deposit. Where do we stand on them having to keep to original agreement or getting our deposit back. We have been lied to repeatly over the months Thanks

    Our Response:
    We don't really have enough information here. You should check your original paperwork - this should have included details of the import tax. Similarly your finance document will give details of the interest rate you agreed to and whether this was fixed, or subject to changes etc. If the changes do not correlate with what you originally agreed to, the dealer is in breach of contract and you can ask for a refund.
    ConsumerRightsExpert - 2-Oct-17 @ 3:32 PM
    Can you advise, I have brought a brand new Ford Edge 30/09/17. I traded in a 6mths old Ford Kuga Car all paid for no finance. Pulled away from dealers for a light to come up on dash and car lost power (went into limp mode) took it back straight away, they changed a valve and sent me away again. Yep light came back on took it back again. Sent me away in a lone car told me techs will look at it on Monday. My question is, if I traded in a car, can I get a full refund and my old car back. Do they own the car I traded in and can not give it back to me with full refund as the car they sold me was not fit for purpose.
    Ginger - 1-Oct-17 @ 5:00 PM
    Hi Ordered a car in January originally told 12-16 weeks but could take up to 2.8.17. Just been told car is now in U.K. . Garage are wanting to charge more for the car . Higher interest than we were told. And 1000 import tax that we weren't told about . We paid 1000 deposit . Where do we stand on them having to keep to original agreement or getting our deposit back. We have been lied to repeatly over the months Thanks
    Daveysarmy - 29-Sep-17 @ 9:28 PM
    Newwoman - Your Question:
    We've had our Evoque from new it's now 6 months old. It has broken down on me for the 2nd time this time the alternator has "gone". Fumes had been in the car from 2 weeks ago at which point I took into the dealership to be told it was a burn off smell typical of all new cars well that same smell then resulted in the car breaking down in a car park with white smoke coming out of the vents on the bonnet. The first breakdown resulted in the power steering failing whilst I was driving thankfully I managed to pull over into a lay by and the car wouldn't re start. The dealership had the car after the first breakdown for 5 weeks before the fault was discovered to be a wiring problem?So my question is I am over my 6 months since purchase ( just) but they had it in their garage for over 1 of those months an I still within my rights to reject the vehicle as I do not feel safe in it with the two major faults which are not related that have happened in such a short space of time.Thank you in advance

    Our Response:
    Becauser the vehicle has already been back to dealer for over a month of the 6 month period, we think you should follow the guide above and treat it as though it is still within the 6 month period i.e. You should allow the dealer a chance to repair the vehicle, "if the retailer can't repair the car, or have tried to repair it and the fault still exists, you will be entitled to return the product and receive a refund. However a reasonable deduction may be made by the retailer to reflect your use of the vehicle in the preceding months."
    ConsumerRightsExpert - 25-Sep-17 @ 2:05 PM
    We've had our Evoque from new it's now 6 months old. It has broken down on me for the 2nd time this time the alternator has "gone". Fumes had been in the car from 2 weeks ago at which point I took into the dealership to be told it was a burn off smell typical of all new cars well that same smell then resulted in the car breaking down in a car park with white smoke coming out of the vents on the bonnet. The first breakdown resulted in the power steering failing whilst I was driving thankfully I managed to pull over into a lay by and the car wouldn't re start. The dealership had the car after the first breakdown for 5 weeks before the fault was discovered to be a wiring problem? So my question is I am over my 6 months since purchase ( just) but they had it in their garage for over 1 of those months an I still within my rights to reject the vehicle as I do not feel safe in it with the two major faults which are not related that have happened in such a short space of time. Thank you in advance
    Newwoman - 22-Sep-17 @ 6:19 PM
    Bob - Your Question:
    Bought a brand new car from dealer in Sheffield (Carwow) using the manufacturer fincance (PCP). I waas told by the dealer and sales literature it has "AGILITY CONTROL suspension with selective damping" & the dealer said I could do the "selecting" of suspension stiffness (a real selling point). Picked up on 09/08/17 - Found a fault with stereo on the drive home as it just stops making any noises. Also discovered faulty carpet fitting and the remote boot just opened on its own at random. I also could not 'select' the suspension settings. Got a call from customer services (11/08) & I told them, they relayed to the original dealer who arranged my local dealer (Preston) to fix it on (24/08). Carpet was sorted but they couldn't find a fault with anything more & told me the suspension was adaptive but I couldn't select anything myself. It's an automatic & I have since had the "hill assist" system fail twice (so I roll backwards on hills!) and there is a rattle in the exhaust.I spoke to the manufacturer on 08/09 & told them of all the faults - they said they'd try and sort it out. I then e-mailed the dealership on 11/09 and the manufacturer on 12/09 advising I want to reject the vehicle. Since I had to wait two weeks for the initial attempt at a repair am I still within my rights to say they had their chance & they have to take it back?

    Our Response:
    If the car is unusable/has not been used since your first complaint, then yes you can reject the vehicle on the basis that you've waited too long for the problem to be resolved.
    ConsumerRightsExpert - 18-Sep-17 @ 11:25 AM
    Bought a brand new car from dealer in Sheffield (Carwow) using the manufacturer fincance (PCP). I waas told by the dealer and sales literature it has "AGILITY CONTROL suspension with selective damping" & the dealer said I could do the "selecting" of suspension stiffness (a real selling point). Picked up on 09/08/17 - Found a fault with stereo on the drive home as it just stops making any noises. Also discovered faulty carpet fitting and the remote boot just opened on its own at random. I also could not 'select' the suspension settings. Got a call from customer services (11/08) & I told them, they relayed to the original dealer who arranged my local dealer (Preston) to fix it on (24/08). Carpet was sorted but they couldn't find a fault with anything more & told me the suspension was adaptive but I couldn't select anything myself. It's an automatic & I have since had the "hill assist" system fail twice (so I roll backwards on hills!) and there is a rattle in the exhaust. I spoke to the manufacturer on 08/09 & told them of all the faults - they said they'd try and sort it out. I then e-mailed the dealership on 11/09 and the manufacturer on 12/09 advising I want to reject the vehicle. Since I had to wait two weeks for the initial attempt at a repair am I still within my rights to say they had their chance & they have to take it back?
    Bob - 15-Sep-17 @ 4:07 PM
    s - Your Question:
    A month ago, I agreed a price for a new car, shook hands on the deal and paid a deposit. The car agreed on was standing in the showroom and was to be collected on date of new registrations,The dealer has now told me that I can't have that specific car unless I pay extra for a Protection Pack, which that vehicle has, and if I did'nt pay this they will order me another car which will take another month before delivery,I have said that the agreement was for me to buy that specific car (which they said would be taken out of the showroom and prepared for me) and I was not paying anything extra and could'nt wait another month as I have to return my daughters car which I have been borrowing.What are my rights in this matter?Thanks

    Our Response:
    If you agreed to purchase a specific vehicle at a certain price, the dealer should honour this. If they will not, you are entitled to a full refund.
    ConsumerRightsExpert - 4-Sep-17 @ 12:22 PM
    A month ago, I agreed a price for a new car, shook hands on the deal and paid a deposit. The caragreed on was standing in the showroom and was to be collected on date of new registrations, The dealer has now told me that I can't have that specific car unless I pay extra for a Protection Pack, which that vehicle has, and if I did'nt pay this they will order me another car which will take another month before delivery, I have said that the agreement was for me to buy that specific car (which they said would be taken out of the showroom and prepared for me) and I was not paying anything extra and could'nt wait another month as I have to return my daughters car which I have been borrowing. What are my rights in this matter? Thanks
    s - 29-Aug-17 @ 8:25 AM
    Hi, I bought an i20 coupe diesel from hyundai dealer brand new, after taking the delivery of the car in 2 months time the steering started to make funny clicking noises and its been replaced under warranty after a week again the same clicking again changed the whole steering rack, again the same problem in a week time and the steering also started to stiff and the car altogether stayed with hyundai for about 8 months, i received the car back today and driven only around 12 miles and noticed oil leaking, when i opened the bonnet and removed the plastic cover on the top of engine, it was full with diesel and black engine oil was everywhere, and the oil level is half of the required level, the car is just 16000 miles and i bought it on 31 august 2016, and been serviced by hyundai, i have already shown a lot of failts in the car but they are not accepting my rejection at any stage, so what are my rights, can somebody help me , it is financed by a third party and they are also not accepting any rwjection and not willing to help, the car is standing helpless on my drive, the dealership also misrepresented me by selling me a 2015 manufactured model, as the car was with them for around 8 months, its fully scratched all around
    Ahmad - 26-Aug-17 @ 10:55 PM
    Hi, I bought an i20 coupe diesel from hyundai dealer brand new, after taking the delivery of the car in 2 months time the steering started to make funny clicking noises and its been replaced under warranty after a week again the same clicking again changed the whole steering rack, again the same problem in a week time and the steering also started to stiff and the car altogether stayed with hyundai for about 8 months, i received the car back today and driven only around 12 miles and noticed oil leaking, when i opened the bonnet and removed the plastic cover on the top of engine, it was full with diesel and black engine oil was everywhere, and the oil level is half of the required level, the car is just 16000 miles and i bought it on 31 august 2016, and been serviced by hyundai, i have already shown a lot of failts in the car but they are accepting my rejection at any stage, so what are my rights, can somebody help me , it is financed by a third party and they are also not accepting any rwjection and not willing to help, the car is standing helpless onmy drive.
    Ahmad - 26-Aug-17 @ 10:50 PM
    I bought a brand new Hyundai i20 at the end of September last year. It had a fault with power the day after purchase. It took weeks for them to admit the issue and finally admitted a problem with the injector, which was replaced and car drove ok until now. Now have same issue and garage haven't bothered to look at it yet in 3 days. I have no confidence now in this car. It is still less than a year old, would I have any rights to a refund/replacement? Thanks, claire
    Clairey - 26-Aug-17 @ 11:51 AM
    Di - Your Question:
    I have had a new MG3 for 4 months. It constantly stalls and the steering is now jamming whilst turning. The breaks are also very hard. I have taken it back to the dealer who says there was nothing wrong when they ran it through the computer. However, the courtesy car, exactly the same model, drives like a dream. There is a vast difference. I am very dissatisfied. Where do I stand? Can I get a replacement?

    Our Response:
    After 4 months you should still be entitled to a repair or replacement (the dealer can choose). Please see the above article for more information. If the dealer says nothing is wrong (have they actually driven it?), you may have to get an independent inspection carried out.
    ConsumerRightsExpert - 21-Aug-17 @ 2:36 PM
    I have had a new MG3 for 4 months. It constantly stalls and the steering is now jamming whilst turning. The breaks are also very hard. I have taken it back to the dealer who says there was nothing wrong when they ran it through the computer. However, the courtesy car, exactly the same model, drives like a dream. There is a vast difference. I am very dissatisfied. Where do I stand? Can I get a replacement?
    Di - 18-Aug-17 @ 2:49 PM
    caz17 - Your Question:
    I bought a brand new car - made the mistake of collecting from dealer when it was raining. The car had 5miles on the clock. Next morning in the dry daylight there was an obvious scratch across the drivers door and less obvious scratches on every panel - returned it straight to the dealer. More damaged was caused to the door trying to get the scratch out so the dealers suggestion was to take a door off another new car?! Surely this now devalues two cars! Can dealers simply swap and change doors on new vehicles?! And as a consumer how would you know if this has happened prior to your purchase of a 'new' car?

    Our Response:
    Does it really make a difference if it's a brand new door that it's being replaced with? Cars are often treated for minor damage caused in transit, before the customer sees them.
    ConsumerRightsExpert - 7-Aug-17 @ 12:24 PM
    I bought a brand new car - made the mistake of collecting from dealer when it was raining. The car had 5miles on the clock. Next morning in the dry daylight there was an obvious scratch across the drivers door and less obvious scratches on every panel - returned it straight to the dealer. More damaged was caused to the door trying to get the scratch out so the dealers suggestion was to take a door off another new car?! Surely this now devalues two cars! Can dealers simply swap and change doors on new vehicles?! And as a consumer how would you know if this has happened prior to your purchase of a 'new' car?
    caz17 - 3-Aug-17 @ 4:32 PM
    Gezzer - Your Question:
    Took delivery of new car from main dealership on Monday. Car financed through manufacturers own finance company with dealer as agent. 3 separate faults in first 3 days- window jammed half open within hours of delivery ( damaged mechanism due to loosened bolt ) ; failure to start ( due to poorly connected sensor ) ; and juddering windscreen wipers failing to clear rain from windscreen ( incorrectly fitted wipers ). Other faults appearing on a daily basis , although minor. I believe car can be rejected and refund requested. That will leave me with no car and no cash to fund other purchase. I understand the finance company is the legal owner of the car - they say talk to the dealer. The manufacturer says talk to their finance company. Who is the first entity to talk to and what is the right process ?

    Our Response:
    You do need to talk to the delaer who will want to assess the problems you've had (rather than just take your word for it).Tell the dealer that you want to exercise your 30 day right to reject. Basically after that you are effectively rejecting the car back to the finance company and they will need to work with the dealer to refund them their money. The finance company should return your deposit and any payments already made.
    ConsumerRightsExpert - 2-Aug-17 @ 9:52 AM
    Took delivery of new car from main dealership on Monday. Car financed through manufacturers own finance company with dealer as agent . 3 separate faults in first 3 days- window jammed half open within hours of delivery ( damaged mechanism due to loosened bolt ) ; failure to start ( due to poorly connected sensor ) ; and juddering windscreen wipers failing to clear rain from windscreen ( incorrectly fitted wipers ) . Other faults appearing on a daily basis , although minor . I believe car can be rejected and refund requested . That will leave me with no car and no cash to fund other purchase . I understand the finance company is the legal owner of the car - they say talk to the dealer . The manufacturer says talk to their finance company . Who is the first entity to talk to and what is the right process ?
    Gezzer - 29-Jul-17 @ 3:09 PM
    Bought a new Ford transit custom van 7months ago in the second month of owning the vehicle the oil service light came on. Took it back to the dealership they just reset the light. I complained that the parking sensors were very intermittent and that causing problems when reversing displays message "parking sensor malfunction" & parking sensor service required" - booked the van in with Ford after such a long wait to get booked i had reversed back and hit the van on a wall due to miss guidence from the faulty sensors!! Rang the customer relations team and said I had felt it to be deemed unfair to pay for all the damage caused by the faulty sensors myself, the guy said no problem it will all be covered under warranty! When taking the van in they refused to admit there to be a fault with the van and rudely said it's down to my parking even tho I have a video footage of the sensor fault displayed on the dash. Very unhelpful this is a faulty van with problems, "while the van was in the dealership I said also there's a funny noise coming from the engine area" it has a faulty timing tentioner and that it would take about 9hours to fit a whole new timing kit under warranty, also the dash lights occasionally stay on when vehicle is locked "draining the battery" I said there is a fault they still replied "we can't find a problem" I feel mis treated and feel like I have bought a faulty van that's not satisfactory !!
    Jackyboi848 - 4-Jul-17 @ 7:46 PM
    A - Your Question:
    I purchased an Automatic car from a local dealership, 14 months later the car would not start again after stopping at a traffic lights. Took the car to a specialist in this particular make car and they said that the car had not had the right engine oil in it and that the engine was beyond repair. £2500 to replace engine is the Dealership liable for any of this?

    Our Response:
    Was it a new vehicle? If so you can probably still take action under the new car warranty if nothing else. Was the vehicle serviced at any point in the interim? The service provider may be culpable if so. Either way, go back to the dealer and start asking questions straight away.
    ConsumerRightsExpert - 16-Jun-17 @ 10:55 AM
    I purchased an Automatic car from a local dealership, 14 months later the car would not start again after stopping at a traffic lights. Took the car to a specialist in this particular make car and they said that the car had not had the right engine oil in it and that the engine was beyond repair. £2500 to replace engine is the Dealership liable for any of this?
    A - 13-Jun-17 @ 4:31 PM
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    hi bought a brand new renault kadjar on day i was due to collect it salesman phoned me to say there was a problem windscreen had…
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    Purchased a brand new car and collected it from the showroom late after work on a Thursday November 2017 and On the following…
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