Writing a formal complaint letter is often the most effective first step when you have a dispute with a company. A well written letter that references the correct consumer law carries much more weight than a phone call or email. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Services must be carried out with reasonable care and skill.
If these standards are not met, you are entitled to a remedy. This tool generates a professional complaint letter tailored to your situation, whether you are dealing with faulty goods, poor building work, a ruined holiday, or bad service. The letter references the specific legislation that applies to your case and gives the company a clear deadline to respond. If you have any comments or would like additional tools, please leave a comment at the bottom of this page.
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