When Furniture Deliveries Go Wrong

I ordered a chair from Ideal bedrooms, paid £130. Ideal bedrooms got city link to deliver the incorrect coloured chair on a Friday. I notified ideal bedrooms that a mistake had been incorrectly delivered. I was then informed by ideal bedrooms that they would resolve the issue, but no longer had a chair fitting this description in their shop thus would need to notify the factory building the chair (this was the following Monday). On the Tuesday I was informed by ideal bedrooms that a courier called Xpd had picked the supposedly correct chair up on the Tuesday afternoon and would deliver it within 48hrs. I would be able to track the chair throughout its journey. I typed in the consignment number of the chair, and inserted my postcode as directed by Xpd web page. Other than the chair being picked up on the Tuesday nothing else was logged on Xpd's web page. I did not respond until the Friday, thinking that the company was sluggish when imputing data regarding the chair. I took time off work expecting to be delivered, I made contact with ideal bedrooms several times in reference to the chair but was informed that Xpd were responsible for the chair not Ideal bedrooms. I phoned Xpd customer services on the Friday night when it became apparent that I was not going to take delivery of the chair on the Friday. I was informed by Xpd customer services that the chair had been delivered at the incorrect site and would be treated as a specialised delivery service and would be given preferential delivery treatment and delivered on the Saturday am. I would also be able to exchange the appropriate chair for the incorrectly delivered chair and this would be the end of the matter.I phoned the sites mobile phone number that I had been provided by Xpd customer services on several occasions during the Saturday Am when it became apparent that I had been lied to, and no such exchange was going to take place, I was met with a mobile phone answering service, and received no response. I text ideal bedrooms and pointed out what had happened, I was met with an apology and offered a refund. My wife pointed out that she wanted the appropriate chair to finish of the freshly decorated bedroom. I pointed this out to the ideal bedroomsales advisor that I had been in contact with throughout the week. I decided with the wife that we would give Xpd another working day (which I was taking off work). On the Monday I phoned Xpd customer services and was informed that it was not down to me as a customerto chase Xpd, but should be ideal standards.I informed the manager of Xpd that I found their courier service shambolic, and could not understand how a job as simplistic as picking a chair up at a factory on a designated day, at the appropriate time, and delivered 200 miles a way, at a designated time, on a specific day, had become so miscommunicated and created so amessOn the Tuesday morning I decided with the wife that this atrocious situation needed to be resolved. I phoned ide

Hi My Wardrobe was delivered to me by Asda Direct as I am Disabled I got a joiner to put it together which was £50 anyway the 2 back panels were cut short so they will not fit,so I contacted Asda in August saying I needed these 2 back panels replacing,which when I read the paper work which came with the 6 door Wardrobe it said it would take up to 20 days for delivery of any spare parts which I understand,I have phoned them up several timesnow and also emailed them but I keep getting exuse after excuse so would you say that I should get a Full refund as the goods that they sent me were not fit for purpose Many thanks hope you can help me or know someone that could help me

Just had a wardrobe delivered from Barker and Stonehouse Middlesbrough, does not fit,I am a frequent customer of this expensive store,there customer service went like this,as discretion would take it back,-40% of the cost of goods for handling,£90 to put 6 scews in and another £40 to pick up goods, good total was £399 with deductions they would offer me £40 back, SOME CUSTOMER SERVICE, THEY SHOULD BE ASHAMED OF THEMSELVES.