Home > When it Goes Wrong > When Your Hair Do Goes Wrong

When Your Hair Do Goes Wrong

By: Sarah Clark (ILEX) - Updated: 23 May 2018 | comments*Discuss
 
Hairdresser Salon Stylistdye Hair Style

Getting your hair done is a big treat, and you expect to come out of the hairdresser feeling glamorous and like a million dollars. Unfortunately, sometimes it doesn't go according to plan, and you're not happy with the result. What are your rights when it comes to your 'do' and what can you do if it all goes horrible wrong?

Nasty Reactions

One very important thing with any chemical hair treatment is that you let the hairdresser carry out a patch test which involves putting a small amount of the dye somewhere unobtrusive (your elbow or behind your ear) before you have it put all over your head. We usually hear about reactions to home hair dye treatments but it's dangerous to assume that only home dyes can set off an allergic reaction. When you go to a new hairdresser for a colour or another treatment, don't be annoyed if they ask you to have a patch test before they will do it. If they don't, and you have an adverse reaction, you could potentially sue them for damages, depending on how serious the reaction is. Don't take any chances, it's only a quick test and will only delay your treatment for a day or so.

Thankfully, allergic reactions to hair dye are very rare, and you should be OK to go ahead once you've had the patch test.

A Lack of Communication

Hairdressers aren't psychic, and the number one thing to remember when you're asking for a new 'do' is to be as specific as possible when you discuss what you want with the stylist. It's not in their interest to deliberately make a mess of your hair, so if there is a problem, it's often down to a misunderstanding rather than a deliberate attempt to make you look terrible.

If you don't like what the hairdresser is doing - tell them! If you're not happy when they've finished, again, you need to tell them. Be polite, and reasonable, and explain why you're not happy. Most hairdressers will be mortified if you don't like their handiwork, and only too happy to try and sort something out. If it's the style, you might be able to salvage it, and if it's the colour you could ask them to try again, although it's not a great idea to keep chemically treating your hair. You need to take advice from the salon though.

The problem with hair is that what you like and what the stylist thinks looks good is entirely subjective. Unless they do something really obvious like cut an uneven fringe or dye your hair bright orange instead of red, it's difficult to argue that they didn't style your hair with 'reasonable skill and care'. Negotiation is the way forward and telling the stylist that you're not happy, nicely, is the best thing. Shouting and screaming about how terrible the salon is won't get your hair sorted out.

Uncooperative Hairdressers

If the stylist has quite obviously done a terrible job, snipped your ear, dyed your hair a hideous colour or similar, but they won't do anything about it, you could use the Supply of Goods and Services Act to get compensation. You're only entitled to claim for actual financial loss, and in this case it would be the cost of getting your hair fixed by another salon. If you do go down this route, don't just go straight to another hairdresser before you speak to the stylist that messed your style up. If they refuse to rectify the mistakes (and it's reasonable to insist on a different stylist if you've lost confidence in the original one) you should tell them that you will be getting the job put right elsewhere and claiming the cost back.

If you need to go to another salon, tell the new stylist what happened, and ask them to give you their comments - in writing if possible. Write to the original hairdresser with a copy of the receipt and any comments, and give them 14 days to reimburse you.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
I had Remy extensions yesterday and when I got home my daughter said they looked nice but she could see the glue! To my horror, when I inspected them and saught advice from a high end hairdresser in town, I was told that there was far far too much glue .I spoke with the lady who done them and she insisted that was how she had always done them and they were fine, but did agree to remove them in a week!!! I have pictures and will be asking for a refund
Bish - 23-May-18 @ 2:13 PM
I have a keratin treatment done on my hair 2 weeks ago and my hair has gone longer me straw! Went to hairdressers and they said that adding more keratin could damage it even more. They put a conditioning treatment on it and was told would last for 2 weeks. Asked them for complementary hair products to take home with me as they had damaged my hair!! They said no!!! They’d never had a problem with keratin before. At the end of the day. They have turned my blonde healthy hair into straw. Please advise
Loulou - 12-May-18 @ 1:25 PM
Sehzyyy - Your Question:
Hi, I booked someone from Instagram to have balayage done, he owns a salon in central London. When I got to my appointment, I was met with his junior trainee colleague that was ‘assisting’ him but actually ended up doing the whole job. I refused to pay the price they quoted as I had booked with the stylist himself and not a junior trainee stylist, but they still charged me the same amount which was £350!! When I came home and had a proper look at my hair I noticed the colour was faded in some parts of my hair and was streaky at the back of my head which is not balayage, it’s actually highlights. I texted him straight away to ask if I could come in and have it fixed but he ignored my texts, I called and he ignored my calls also. It’s been a week and I cannot get through to him. This has left me out of pocket and have lost all my confidence. What are my rights please?

Our Response:
If you're not satisfied with the service and the hairdresser is refusing to communicate with you, you may have to take further action via the courts. Send a letter to the salon address advising them of your issues and that they have not yet responded. Inform that that you are going to report the matter to Trading Standards and will seek to recover costs of repairing/redoing the hairstyle at another salon via the small claims court.
ConsumerRightsExpert - 25-Apr-18 @ 11:22 AM
Hi, I booked someone from Instagram to have balayage done, he owns a salon in central London. When I got to my appointment, I was met with his junior trainee colleague that was ‘assisting’ him but actually ended up doing the whole job. I refused to pay the price they quoted as I had booked with the stylist himself and not a junior trainee stylist, but they still charged me the same amount which was £350!! When I came home and had a proper look at my hair I noticed the colour was faded in some parts of my hair and was streaky at the back of my head which is not balayage, it’s actually highlights. I texted him straight away to ask if I could come in and have it fixed but he ignored my texts, I called and he ignored my calls also. It’s been a week and I cannot get through to him. This has left me out of pocket and have lost all my confidence. What are my rights please?
Sehzyyy - 24-Apr-18 @ 10:04 AM
I started having my hair dyed in October of last year, and was never offered a patch test. I had a horrible reaction to the toner and was in immense pain the whole time it was on, which only dulled when it was removed but my scalp was incredibly sensitive. For weeks after I had scabs all over my scalp, it felt like I was wearing a helmet. However once it healed I didn’t think much of it, I didn’t realise you could get that reaction from being allergic and thought (since it was my first time) that it was normal or my scalp just wasn’t used to the treatment. The next time I had my hair touched up was when I visited home and was at another salon, and was relieved to find I suffered no pain and thought the initial reaction I had must have been due to it being my first time. So I didn’t expect to experience it again when I went back to the first salon, and I was gravely mistaken. I once again felt as though my head had been plunged into fire, was squirming and trying to breathe through the pain while two other employees in the salon wafted me with books to help with the pain. I tell this story to my friend, confused as to why I would only have that reaction at that salon and find that it is possible to be allergic to different toners and that I should have been offered a patch test to make sure it was safe for me to use. Now trying to find out where is best and safest to go, and always getting a patch test done before committing to treatment. Don’t make the same mistake as I did, £180 is a lot of money to pay for torture
Anna - 3-Apr-18 @ 2:10 PM
Jess - Your Question:
Hi, just after Christmas I had hair extensions fitted, she didn’t give me a consultation just colour matched my hair by me sending her photos to go off (this was her idea not mine), this was the first time I’ve ever had them so didn’t know any different. I asked and paid for 22 inch, as she was fitting the hair she said that my natural hair is longer than she thought, as she was fitting them I thought it isn’t any longer than my natural hair (she knew I wanted them for extra length not thickness), when I got home I measured them and they were only just about 19 inch so sent her a message because I was obviously not happy. Her response was she was sorry but it was because she had cut them. She agreed she would replace the bottom row (I had 2 lines of extensions), with the longer length, when I got home again I realised that it looked far too thin only having the bottom row at a longer length, so I asked her to also replace the top row. But for this I had to pay extra, I wasn’t happy but I wanted them right. I have just been to another hairdresser for them re tightening, and she has told me they are a mess and need completely re fitting (that explains why they have been so uncomfortable), and also I have paid for a certain grade of hair, and that what she has used Is definitely not that grade of hair (she knows because she uses the brand/grade that I asked for). I was just wondering if you can advise me on where I stand, I want to have my money back so I can pay another extensionist to do it with the hair I’ve paid for. Is it something I can report to trading standards if she doesn’t agree to give me a full refund? This woman is also wanting to set up her own training academy which is very worrying! Your help would be really appreciated, I’ve saved up for this hair to have done for my wedding, have paid £400 and it’s just not right.

Our Response:
If the extensions are not as described (e.g not the grade she said they were ) then you should ask the original hairdresser for verification of this.If she concedes that this is the case, then she should replace or refund you. If she refuses, you will need to consider the small claims court. Note, Trading Standards cannot pursue a case (for refund etc) on your behalf.
ConsumerRightsExpert - 6-Mar-18 @ 12:00 PM
Hi, just after Christmas I had hair extensions fitted, she didn’t give me a consultation just colour matched my hair by me sending her photos to go off (this was her idea not mine), this was the first time I’ve ever had them so didn’t know any different. I asked and paid for 22 inch, as she was fitting the hair she said that my natural hair is longer than she thought, as she was fitting them I thought it isn’t any longer than my natural hair (she knew I wanted them for extra length not thickness), when I got home I measured them and they were only just about 19 inch so sent her a message because I was obviously not happy. Her response was she was sorry but it was because she had cut them. She agreed she would replace the bottom row (I had 2 lines of extensions), with the longer length, when I got home again I realised that it looked far too thin only having the bottom row at a longer length, so I asked her to also replace the top row. But for this I had to pay extra, I wasn’t happy but I wanted them right. I have just been to another hairdresser for them re tightening, and she has told me they are a mess and need completely re fitting (that explains why they have been so uncomfortable), and also I have paid for a certain grade of hair, and that what she has used Is definitely not that grade of hair (she knows because she uses the brand/grade that I asked for). I was just wondering if you can advise me on where I stand, I want to have my money back so I can pay another extensionist to do it with the hair I’ve paid for. Is it something I can report to trading standards if she doesn’t agree to give me a full refund? This woman is also wanting to set up her own training academy which is very worrying! Your help would be really appreciated, I’ve saved up for this hair to have done for my wedding, have paid £400 and it’s just not right.
Jess - 3-Mar-18 @ 8:46 PM
Tigleo - Your Question:
I had my hair coloured at a salon. Previously I have coloured my hair myself and had took 2 years to grow it one length. She cut a small piece from under my hair to do a colour test as I was going darker.Upon having my hair done she wove blonde through the top. which she hasn't tested on my hair. and dark underneath and at the roots.She advised me to not wash it for 3 days to let the colour settle.After 1st washing it I noticed I had very short. 4" long. bits of hair around the top on the blonde. it had broken off!. this was all around the top on the blonde bits.I couldn't contact the salon owner as she was away for 2 weeks. I have contacted her and she has said she will refund me after I asked her. But I don't feel this is enough. Now 4 weeks on. my hair is all broken around the top. the colour had gone copper not brown and my hair is in dreadful condition. I'm devastated to say the least. needless to say I've messaged her about the refund as I need it to go elsewhere to sort my hair out nut she's not replied despite me knowing she's read it as it's on messenger.What are my rights and can I also claim for the way this has made me feel. also my hair is still breaking off.Thank you

Our Response:
The salon has offered a refund, if you paid in cash, they will have to refund in cash so you may need to go into the salon to get it. If you want to claim compensation you should get an expert (other professional colourist) to take a look at your hair and produce a short report for you, then take to the small claims court.
ConsumerRightsExpert - 20-Feb-18 @ 11:38 AM
I had my hair coloured at a salon. Previously I have coloured my hair myself and had took 2 years to grow it one length. She cut a small piece from under my hair to do a colour test as I was going darker. Upon having my hair done she wove blonde through the top... which she hasn't tested on my hair.... and dark underneath and at the roots. She advised me to not wash it for 3 days to let the colour settle. After 1st washing it I noticed I had very short.. 4" long... bits of hair around the top on the blonde.... it had broken off!... this was all around the top on the blonde bits.. I couldn't contact the salon owner as she was away for 2 weeks. I have contacted her and she has said she will refund me after I asked her. But I don't feel this is enough. Now 4 weeks on... my hair is all broken around the top... the colour had gone copper not brown and my hair is in dreadful condition. I'm devastated to say the least.. needless to say I've messaged her about the refund as I need it to go elsewhere to sort my hair out nut she's not replied despite me knowing she's read it as it's on messenger. What are my rights and can I also claim for the way this has made me feel... also my hair is still breaking off. Thank you
Tigleo - 15-Feb-18 @ 6:24 PM
Boo boo - Your Question:
I Had Hair extensions putting on the Saturday by the Wednesday they all Came out I spoke to the lady involved and she told me she was not willing to refund me what am I wrong

Our Response:
Was this at a salon or by someone doing it privately?
ConsumerRightsExpert - 6-Feb-18 @ 2:47 PM
I Had Hair extensions putting on the Saturday by the Wednesday theyall Came out I spoke to the lady involved and she told me she was not willing to refund me what am I wrong
Boo boo - 5-Feb-18 @ 11:05 PM
Tray - Your Question:
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do

Our Response:
Please see the last section in the above article which explains what to do if your hairdresser is uncooperative following your complaint.
ConsumerRightsExpert - 3-Jan-18 @ 2:56 PM
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do
Tray - 1-Jan-18 @ 1:24 AM
Merida- Your Question:
(Continued from previous comment below).on them which is irrelevant as I was showing them as a reference to what colour I wanted my hair. The pictures of my hair were dismissed on the grounds that I hadn’t straightened my hair like in the pictures shown, and they think my hair is red. it’s not, it’s an orange red (ginger/copper) and not the deep red I asked for. So for these reasons I was refused a refund and the offer to come back and have toner put in my hair again was also withdrawn. My question is, am I eligible for a refund and if so, how do I get a £50 refund in a way that won’t cost too much? NB: Screenshots and pictures available upon request

Our Response:
We really can't comment/advise on individual cases like this. The Facebook post didn't specify a newly qualified stylist would do the colouring, but nor did it specify an experienced colourist would do it. Some colours do fade and require toning, especially the red shades but we can't really give advice on whether someone should know this beforehand on not - a good stylisthowever will usually make these things clear if you've not had a colour done before. You haven't mentioned whether you have given the salon the opportunity to rectify the colour in the few days after the appointment when you clearly weren't happy with the colour. It's unlikely the salon will refund you the entire amount if it's a misunderstanding over the particular shade.
ConsumerRightsExpert - 13-Dec-17 @ 3:13 PM
(Continued from previous comment below) ...on them which is irrelevant as I was showing them as a reference to what colour I wanted my hair. The pictures of my hair were dismissed on the grounds that I hadn’t straightened my hair like in the pictures shown, and they think my hair is red ... it’s not, it’s an orange red (ginger/copper) and not the deep red I asked for. So for these reasons I was refused a refund and the offer to come back and have toner put in my hair again was also withdrawn. My question is, am I eligible for a refund and if so, how do I get a £50 refund in a way that won’t cost too much? NB: Screenshots and pictures available upon request
Merida - 12-Dec-17 @ 6:26 PM
I went to the Hairdressers (~45 miles away, not a convenient or cheap commute) after seeing an ad on their Facebook page which I thought was an offer they had on for Christmas. I booked an appointment for a colour treatment which was on offer. I went in and had my consultation in which I wasn’t made aware that the person doing my hair was a trainee/newly qualified (not on the Facebook post either), I wasn’t told that what I wanted wasn’t achievable, nor was I told that it would fade and not last very long, and I wasn’t informed of the aftercare. I showed her pictures of what I wanted and she went straight into working on my hair. Straight after the consultation, the hairdresser started working on my hair and when it was done it was far from what I had asked for (I asked for a deep red, at this point I was a light copper). She blowdried it and I could see the true colour which was now lighter and I made a comment about it and she started putting more toner in and trying to fix the colour issue. Once again, after it was blow dried it was slightly closer to what I wanted (a slight red tone now) but nowhere near what I asked for. She straightened it, then told me about after care and that I’d have to top it up with a toner at home every so often because it would fade (why wasn’t I told this during the consultation? I wouldn’t have gone through with it if I had known). We paid and left to go to a dinner which we had booked and were going to be late for due to the extra toning. When I washed my hair a few days later all the toner faded and my hair was left a copper/ginger colour, not even close to deep red. We then contacted the salon via text and explained the problem asking how to resolve the issue. We then sent pictures of what we asked for and what we received (which was a poor attempt at getting close to the pictures we had shown the stylist). From start to end there were constant excuses and the tone changed completely when I asked for a refund. I was accused of having a treatment worth £160 which I paid £50 for because the stylist had to tone, wash, and blow dry twice, and I was accused of all this having to be done just because I didn’t like the colour I had chosen and not because it wasn’t the colour I asked for or because the stylist couldn’t do a fair job. We then received a horrible (very defensive and hostile) phone call which I could tell wasn't made with the intention of sorting things out, it was made to excuse and justify their poor service. During the call I was accused of not liking the colour, getting £160 worth of treatment for £50, and not contacting them soon enough (6 days after the treatment) as I could’ve ‘tampered’ with my hair within those 6 days according to them. I was also told it’s my fault because I left the salon without being satisfied but I had to leave to attend a pre-organised dinner. I was also told that the pictures I showed them of what I wanted could’ve been edited or had filters
Merida - 12-Dec-17 @ 6:23 PM
Kayleigh - Your Question:
Hi,I went to a salon to get my hair bleached a few months back. The bleaching went fine, but the hairdresser told me I would need the ends cutting off, even though I told her I didn't want it cut. She cut the ends off, and it looked fine when I left.I had to go back to the salon a second time a week later for another bleach, as I was getting rid of my dark brown hair. This time, the hairdresser did the bleach, which was fine, and then she started cutting at my hair again, even though she never asked if I would like it cut, she just started doing it.It wasn't until I left the salon and got home that I realized what a state my hair had been left in.Before I first went to the salon, I had hair going down my back, the first time she cut it, it was okay, it was still quite long, now I am left with hair that is about 10cm long at the top, and above shoulder length at the bottom, and there are all different lengths in my hair, it's truly awful.It's really getting me down now, everyday I look in the mirror and hate my hair, I feel it would be better if I cut it all off and started again. I hate the way I look now, and it's starting to make me feel depressed.I don't know what to do anymore, it's now growing, my hair is wrecked.Is there anything I could do?

Our Response:
You should really have said something when she started cutting it the second time. You could try and claim some kind of refund but it sounds more like a misunderstanding than anything. Is it a really bad cut or do you just not like it?
ConsumerRightsExpert - 8-Dec-17 @ 11:47 AM
Hi, I went to a salon to get my hair bleached a few months back. The bleaching went fine, but the hairdresser told me I would need the ends cutting off, even though I told her I didn't want it cut. She cut the ends off, and it looked fine when I left. I had to go back to the salon a second time a week later for another bleach, as I was getting rid of my dark brown hair. This time, the hairdresser did the bleach, which was fine, and then she started cutting at my hair again, even though she never asked if I would like it cut, she just started doing it. It wasn't until I left the salon and got home that I realized what a state my hair had been left in. Before I first went to the salon, I had hair going down my back, the first time she cut it, it was okay, it was still quite long, now I am left with hair that is about 10cm long at the top, and above shoulder length at the bottom, and there are all different lengths in my hair, it's truly awful. It's really getting me down now, everyday I look in the mirror and hate my hair, I feel it would be better if I cut it all off and started again. I hate the way I look now, and it's starting to make me feel depressed. I don't know what to do anymore, it's now growing, my hair is wrecked. Is there anything I could do?
Kayleigh - 7-Dec-17 @ 9:06 AM
Lmg291282 - Your Question:
Hi I had my hair dyed in a salon near me and the stylist is someone I know. I showed her the colour I wanted and spoke to her about it. My hair didn’t look anything like the picture. That evening my scalp became very itchy. I’ve The next couple of days I had severe headaches, felt un well and blisters started forming on my scalp and hair line. Then on my neck and ears this angry redness was weaping. I ended up going to my walk in centre and was seen straight away. I was advised to take piriton regularly and antihistamine cream. I did this for a few days and had to go back to the doctors who prescribed me some ointment and more tablets and advised to use t-gel sensitive to wash my hair with. The salon has shown no interest in my problems and as well as paying for my hair and then the cost of my prescriptions etc and time off of work as the tablets make me drowsy. Where do I stand and what are my rights? My doctor told me I am entitled to compensation is this true and how do I go about it even though I know the hairdresser? Many thanks

Our Response:
Firstly write to the hairdresser, tell them what's happened and say you would like compensation to cover the cost of (a) the original hair appointment (b) prescription charges (c) missed work (d) inconvenice/pain etc. See what they offer and whether you're happy with it.If they refuse or make an offer you're not happy with, consider mediation, seeking advice from a solicitor or making a claim through the small claims court.
ConsumerRightsExpert - 1-Dec-17 @ 12:26 PM
Hi I had my hair dyed in a salon near me and the stylist is someone I know. I showed her the colour I wanted and spoke to her about it. My hair didn’t look anything like the picture. That evening my scalp became very itchy. I’ve The next couple of days I had severe headaches, felt un well and blisters started forming on my scalp and hair line. Then on my neck and ears this angry redness was weaping. I ended up going to my walk in centre and was seen straight away. I was advised to take piriton regularly and antihistamine cream. I did this for a few days and had to go back to the doctors who prescribed me some ointment and more tablets and advised to use t-gel sensitive to wash my hair with. The salon has shown no interest in my problems and as well as paying for my hair and then the cost of my prescriptions etc and time off of work as the tablets make me drowsy. Where do I stand and what are my rights? My doctor told me I am entitled to compensation is this true and how do I go about it even though I know the hairdresser? Many thanks
Lmg291282 - 29-Nov-17 @ 6:47 PM
Hi, I have naturally dark hair. I wanted to have a silver grey (granny) look. I went for a hair test and was told they could achieve what I wanted. They said it would have to be done in stages at £120 a go. after the third visit the hair started to turn green. I went back in to complain 2 days later. They acknowledged something was wrong and would consult their head colourist. I just received a call to say that it is not possible to achieve my desired hair colour and that they will redye my hair to its original colour. I complained that it wasnt good enough. Their head of the salon has called back to say that they will refund only£120 and that I should get my hair recoloured somewhere else. I have spent over £350 with the salon to get green hair. I had to take days off work and incur travel expenses. What are my rights to get my money back
Sasha - 14-Oct-17 @ 3:55 PM
Mils - Your Question:
I paid £500 for a weave which I was told would be discrete and good quality. I had it installed on the provisions that I would definitely be able to tie my hair up with it. I have had it for 5 days and already hairs are sticking out the sides of the tapes and I cannot tie my hair up. Two people have pointed out the tracks to me already. Am I entitled to a refund? Thanks for your time.

Our Response:
Were you advised how long it would last? If the salon advised that it would remain unobstrusive and you'd have the ability to tie it up for a specific period of time, then you should go back and treat it as you would a faulty item. Please see our guide to the Consumer Rights Act 2015
ConsumerRightsExpert - 7-Sep-17 @ 10:04 AM
I paid £500 for a weave which I was told would be discrete and good quality. I had it installed on the provisions that I would definitely be able to tie my hair up with it. I have had it for 5 days and already hairs are sticking out the sides of the tapes and I cannot tie my hair up. Two people have pointed out the tracks to me already. Am I entitled to a refund? Thanks for your time.
Mils - 5-Sep-17 @ 9:27 AM
So I got my hair done for my birthday we're stationed in Fayetteville, NC right now. I thought I finally found someone to do great for me but I feel like I lost my money and left empty handed. So I got my hair done on Friday evening 7th a lace wig install that was made by the stylist(she had a lot of wigs she makes them) so the one I picked she said was Cambodian body wave 24-26 inch. She said the price was $680. So to have it installed whichjust sewed in round the head mostly the back and she placed a band in the back price was $120 for install. Her assistant braided my hair down for $25. So in total I paid $825 for this service and wig. Saturday I went back to lay the lace on the sides down because she forgot but told me I could do it at home. She did it then I purchased items for home use to carefor it. So Tuesday and Wednesday night at work I'm noticing I'm having a lot of Pain, itching,and Bad Burning to my head. So Wednesday I text and booked to have the wig removed (since she told me it could be worn without sew) I thought it was too tight. I endured through Thursday night miserable it was painful and burning. Friday I went in told her what was going on and got it removed I was charged $15 for that so now total $840. She was busy(i booked) but put the wig on my head lace standing up across my head and put two Bobby pins on each side. The assistant was saying my scalp was red and the braid in the back had to be removed it was so painful. So she ended up telling me she used a piece of synthetic hair in the back and I probably had a reaction because she saw a lot of redness. After the stylist put the wig on I asked her what to do about my head she told me "Oh you were serious" she told me to put peroxide and tea tree oil and I hate you couldn't wear the install you paid for I'll discount your next wig purchase. So on the way home i had to remove the wig it was so painful, irritated, and burning to the back i had an appointment somewhere else so I had to wear my braids that were left in. I told the stylist I needed to talk with her was she still at the salon she called me later I told her what did I need to do because I'm in pain,burning, it was even painful to move my neck. Everything I put back there it would burn even more i was so miserable still am I can't do anything to the back of my head. She told me she couldn't do a refund but could give me a shampoo and style and see if anyone wanted to buy the wig but she assured me it wasn't her wig that it had to have been the piece of hair that was used. That just doesn't seem right at all. Now I'm thinking I don't even want a shampoo or nothing else from there because I'm afraid something else may happen even worse than now because in 25 years of getting my hair done this has NEVER happened I honestly just want my money back. Pain was inflicted on me by them and I PAID for it and get nothing back. I would never try to be rude or anything but that just doesn't make sense. W
Pretty - 17-Jul-17 @ 7:54 PM
My son had his hair dyed and it is absolutely nothing like the colour he asked for, he suffers from social anxiety and was afraid to tell them at the time he didn't like it so I went in later the same day, they offered to put it right however he is too afraid to go back there, what else can we do? It cost £ 100 his hair Haa turned bright blue and pink on top (parotid colours), he had shown them a picture of dark lavender blue/dark silver which was nothing like what he ended up with
Slettie - 17-Jun-17 @ 3:31 PM
I went to the salon today showed my stylist some pics on my phone as I'd decided to go a cooler blonde with highlights and some darker brown to break it up a little. She put the foils in, left me for half hour and etc etc as she blow dried my hair I thought it looked dark but stuck with it until she finished, I instantly said it was very dark and that I hated it, and How much older it made me look! I said it looked like a wierd grey colour! I had been blonde before she had done this and it looks like it isn't blonde at all now. Anyway she looked in the book and is fitting me in to put some bleach foils in 2 days time. I'm really hoping she doesn't try to charge me. I have re looked at the picture I had initially showed her and my hair colour is nothing like it! I've been a regular client there for 2 years so I am hoping this is rectified free of charge. I will show her the picture again when I go and I will point out that there is no resemblance, I will refuse to pay if asked because I paid £93 for this terrible colour!!! I feel so horrible and awkward but she has let me down on this occasion badly. I look awful and won't be happy until I am sorted.
Emsie - 1-Jun-17 @ 1:43 AM
I wanted hair extensions, I found her ad on craigslist, I met with her told her that I wanted 18 " wavy blond hair,, she said not a problem, came backthe next day, and the hair she had was not wavy, it was straight, I told her that i asked for wavy hair, she said whatever style i put in it while its wet, will hold that style, I trusted her,, BIG MISTAKE!,The hair shesewed in, was frizzy and I couldn't work with it at all, I contacted her, and she saw the way it looked, & saidOh, that must be aBad Batch of hair,,& toldme to come back the next day,, so now its over 2 weeks, since i had thaT SERVICE DONE,,, SHE WAITED TIL IT WAS A HALF HOUR TIL i GOT THERE & SHE CANCELED,, SHE SAID SHE WASGOING TO ORDER THE HAIR,, SHE THEN CANCELED AGAIN, i TOOK THE EXTENSIONS OUT MYSELF, & CALLED HER & SAID I WOULD LIKE MY MONEY BACK, SHE SAID NO, BECAUSE SHE CANT RE USE THE HAIR
nORTYOURS2 - 31-May-17 @ 3:08 PM
Gerri - Your Question:
I went to a hair salon to get my hair dyed, had the picture of what I wanted and showed to the hair dresser and showed her what I didn't want. My hair had already been dyed vintage red box dye from the store but hadn't been dyed in a month. The Color I wanted was red with caramel highlights. SHE SAID SHE COULD DO THIS and said no worries. after sitting with foil in my hair for over an hour, she checked under the foil and it wasn't pulling past a light pink. So we left for a little longer but it still wasn't pulling. She said she didn't think my hair would have been that hard to pull. So she said we would wash that out and see what we could do. Ended up just putting lighter red highlights. After the next few day's I was getting more upset cause I didn't get what I was wanting and she said she could do it. If I would have known she couldn't (as I told her later) I would have went with something else or nothing at all. It's been about two weeks now and after two washes the light red highlights are slowly getting the pink look back. (not to mention she put the light red highlights in while my hair was still wet). What can I do? I contacted her and she said she was sorry I didn't like it but she's afraid if she bleaches it, because she had already used some bleach in with the caramel, that my hair will burn and I will be even more unhappy. What do I do though? She said she could do it but didn't deliver.

Our Response:
Maybe if your hair is unable to take certain types/colours of dye, the hairdresser had no choice but to do what she did? You must give the hairdresser a chance to rectify the problem (you should have complained straight away really). If they refuse or it doesn't work then you can go to an alternative salon and claim back the cost.
ConsumerRightsExpert - 19-May-17 @ 9:21 AM
I went to a hair salon to get my hair dyed, had the picture of what I wanted and showed to the hair dresser and showed her what I didn't want. My hair had already been dyed vintage red box dye from the store but hadn't been dyed in a month. The Color I wanted was red with caramel highlights. SHE SAID SHE COULD DO THIS and said no worries. after sitting with foil in my hair for over an hour, she checked under the foil and it wasn't pulling past a light pink. So we left for a little longer but it still wasn't pulling. She said she didn't think my hair would have been that hard to pull. So she said we would wash that out and see what we could do. Ended up just putting lighter red highlights. After the next few day's I was getting more upset cause I didn't get what I was wanting and she said she could do it. If I would have known she couldn't (as I told her later) I would have went with something else or nothing at all. It's been about two weeks now and after two washes the light red highlights are slowly getting the pink look back. (not to mention she put the light red highlights in while my hair was still wet). What can I do? I contacted her and she said she was sorry I didn't like it but she's afraid if she bleaches it, because she had already used some bleach in with the caramel, that my hair will burn and I will be even more unhappy. What do I do though? She said she could do it but didn't deliver.
Gerri - 18-May-17 @ 2:29 PM
I had black hair and got it done in a hair dressers as everyone was recommending it to me I wanted to go brown with blonde through it I have had 7 sessions and it cost me €610 , I done the 7 go last week and my hair had turned out awful it had 3 colours in it the top is yellow, then white and the bottom are ginger I'm not one not one bit happy with it and when I rang to tell her she told me it is what I asked for , I was at a different hair dressers this morning and she told me that my hair is so damaged I can't put any products into !! I didn't leave the house in a week today was my first time out and I've to go back to school Monday which I doubt I will !! Can anyone tell me how would I go about this please
C walsh - 19-Apr-17 @ 12:48 PM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • Loulou lolly
    Re: Buying a Used Car: Your Rights
    I bought my car 7 months ago from a dealer, it's been back once in the 1st 3 months. Ive just had a service and gkt told I need…
    27 May 2018
  • Hollymilly
    Re: Buying a Used Car: Your Rights
    Bought a car from a well known dealer 4 months ago which I paid £12,000 have £6,000 on finance 6 weeks ago had to have timing…
    24 May 2018
  • ConsumerRightsExpert
    Re: Faulty Goods
    Icecream - Your Question:Purchased bike from tredz. Installed pedals as to their guidelines after 3 rides of less than 40 miles pedal detached whilst r
    23 May 2018
  • Bish
    Re: When Your Hair Do Goes Wrong
    I had Remy extensions yesterday and when I got home my daughter said they looked nice but she could see the glue! To my horror,…
    23 May 2018
  • Waseem
    Re: Buying a Used Car: Your Rights
    Hi i purchased a used audi from vw doncaster dealers on 29th march 2018 mileage was 71,500, the clutch is now slipping at…
    23 May 2018
  • ConsumerRightsExpert
    Re: Buying a Used Car: Your Rights
    Zeb - Your Question:I bought a car a week ago just found out the valve has blown the dealer said car was fine it just shakes due…
    23 May 2018
  • Icecream
    Re: Faulty Goods
    Purchased bike from tredz. Installed pedals as to their guidelines after 3 rides of less than 40 miles pedal detached whilst riding. Crank destroyed…
    22 May 2018
  • Topcat
    Re: Spa Treatments: Your Consumer Rights
    She didn’t do a skin test I’m not sure if you do one with. Plasma micro fibroblasts? My skin is so bad now for nearly 3…
    21 May 2018
  • Ryan
    Re: Can Multipack Items Be Separated?
    I don't understand people's sense of outrage? If you were happy to pay the price for the item individually what difference…
    21 May 2018
  • Zeb
    Re: Buying a Used Car: Your Rights
    I bought a car a week ago just found out the valve has blown the dealer said car was fine it just shakes due to it been a 3…
    21 May 2018
Further Reading...
Our Most Popular...
Add to my Yahoo!
Add to Google
Stumble this
Add to Twitter
Add To Facebook
RSS feed
You should seek independent professional advice before acting upon any information on the ConsumerRightsExpert website. Please read our Disclaimer.