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When Your Hair Do Goes Wrong

By: Sarah Clark (ILEX) - Updated: 10 Oct 2018 | comments*Discuss
 
Hairdresser Salon Stylistdye Hair Style

Getting your hair done is a big treat, and you expect to come out of the hairdresser feeling glamorous and like a million dollars. Unfortunately, sometimes it doesn't go according to plan, and you're not happy with the result. What are your rights when it comes to your 'do' and what can you do if it all goes horrible wrong?

Nasty Reactions

One very important thing with any chemical hair treatment is that you let the hairdresser carry out a patch test which involves putting a small amount of the dye somewhere unobtrusive (your elbow or behind your ear) before you have it put all over your head. We usually hear about reactions to home hair dye treatments but it's dangerous to assume that only home dyes can set off an allergic reaction. When you go to a new hairdresser for a colour or another treatment, don't be annoyed if they ask you to have a patch test before they will do it. If they don't, and you have an adverse reaction, you could potentially sue them for damages, depending on how serious the reaction is. Don't take any chances, it's only a quick test and will only delay your treatment for a day or so.

Thankfully, allergic reactions to hair dye are very rare, and you should be OK to go ahead once you've had the patch test.

A Lack of Communication

Hairdressers aren't psychic, and the number one thing to remember when you're asking for a new 'do' is to be as specific as possible when you discuss what you want with the stylist. It's not in their interest to deliberately make a mess of your hair, so if there is a problem, it's often down to a misunderstanding rather than a deliberate attempt to make you look terrible.

If you don't like what the hairdresser is doing - tell them! If you're not happy when they've finished, again, you need to tell them. Be polite, and reasonable, and explain why you're not happy. Most hairdressers will be mortified if you don't like their handiwork, and only too happy to try and sort something out. If it's the style, you might be able to salvage it, and if it's the colour you could ask them to try again, although it's not a great idea to keep chemically treating your hair. You need to take advice from the salon though.

The problem with hair is that what you like and what the stylist thinks looks good is entirely subjective. Unless they do something really obvious like cut an uneven fringe or dye your hair bright orange instead of red, it's difficult to argue that they didn't style your hair with 'reasonable skill and care'. Negotiation is the way forward and telling the stylist that you're not happy, nicely, is the best thing. Shouting and screaming about how terrible the salon is won't get your hair sorted out.

Uncooperative Hairdressers

If the stylist has quite obviously done a terrible job, snipped your ear, dyed your hair a hideous colour or similar, but they won't do anything about it, you could use the Supply of Goods and Services Act to get compensation. You're only entitled to claim for actual financial loss, and in this case it would be the cost of getting your hair fixed by another salon. If you do go down this route, don't just go straight to another hairdresser before you speak to the stylist that messed your style up. If they refuse to rectify the mistakes (and it's reasonable to insist on a different stylist if you've lost confidence in the original one) you should tell them that you will be getting the job put right elsewhere and claiming the cost back.

If you need to go to another salon, tell the new stylist what happened, and ask them to give you their comments - in writing if possible. Write to the original hairdresser with a copy of the receipt and any comments, and give them 14 days to reimburse you.

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I brought in a photo of the cut and color I wanted. It was a dark brown.She looked at the photo and after she washed out the color- my hsir was red with blond tips.She said she did an hombre and thought this color would look good. She wasn't able to fix it then because her flight to Jamaica was leaving in a few hours. She said I could come bsck in 2 weeks and she would redo and I could pay then. However this color is horrible.I am embarked to go to work or in public and havenoticed my scalp looks like there was also hair loss.What do I do?Do I pay her to fix it? .Do I tell her out of the 4 times I went there only 1 time she did what I wanted and request that they pay for me to go to a salon that has never failed me.(I only went to this girl because it as about $100 less). Thank you!!
Jen - 10-Oct-18 @ 4:59 AM
Randa86 - Your Question:
I had a perm yesterday, I had been for a consultation a few days prior and showed a picture of what I wanted (loose, beach waves) it’s my first perm so I don’t know the procedure. The stylist (who owns the salon) gave me poor service and was very distant. The end result wasn’t what I wanted but I thought I’d give it few days as I was told it would drop. I asked the stylist the procedure and what to do/and not to do. She said I could wash it the next day, never brush it and use a comb. I washed it today and it’s completely changed. It’s very uneven, some bits are even straight. I have now read that you are not supposed to wash it or get it wet for at least 3-5 days. It was raining when I left the salon and she didn’t say anything so it got wet straight away. I really don’t want to go back there but I’m £90 out of pocket and left with horrendous hair. What shall I do. I’m nervous about approaching them but I know they are in the wrong.

Our Response:
Get someone else (another hairdresser) to give you an independent viewpoint to take back to the salon. Follow the advice in the article above.
ConsumerRightsExpert - 13-Aug-18 @ 12:43 PM
I had a perm yesterday, I had been for a consultation a few days prior and showed a picture of what I wanted (loose, beach waves) it’s my first perm so I don’t know the procedure. The stylist (who owns the salon) gave me poor service and was very distant. The end result wasn’t what I wanted but I thought I’d give it few days as I was told it would drop. I asked the stylist the procedure and what to do/and not to do. She said I could wash it the next day, never brush it and use a comb. I washed it today and it’s completely changed. It’s very uneven, some bits are even straight. I have now read that you are not supposed to wash it or get it wet for at least 3-5 days. It was raining when I left the salon and she didn’t say anything so it got wet straight away. I really don’t want to go back there but I’m £90 out of pocket and left with horrendous hair. What shall I do. I’m nervous about approaching them but I know they are in the wrong.
Randa86 - 12-Aug-18 @ 5:28 PM
Hi I posted previously. What do I do if the hairdresser in question that caused the damage are refusing responsibility. I have had to visit my usual hairdressers who have written an email in confirmation of their finding. But I have had to have a considerable amount of hair cut out and off and still not sorted. I have full photo evidence and the hair as proof. As a consumer I have paid for a service and they have damaged my hair extensively not just the extra cost to try to correct but the huge distress this has caused ?
Els - 21-Jul-18 @ 10:29 AM
Els - Your Question:
Hi I went to a local salon to get a simple wash and straighten and later that day I noticed it had a funny texture. By Sunday I noticed I have huge patches of burnt hair. The salon are saying it must be from bleach damage. I had my hair coloured months and months ago. She basically made out I am lying and was showing me my hair is not a natural colour by showing me my roots!!!??? I went in my hair was fine the same day my hair was completely burnt.PLEASE what do I do my hair looks awful and am devestated

Our Response:
Get a second opinion then if necessary claim for financial loss i.ethe cost of getting your hair fixed by another salon. Tell the new stylist what happened, and ask them to give you their comments - in writing if possible. Write to the original hairdresser with a copy of the receipt and any comments, and give them 14 days to reimburse you.
ConsumerRightsExpert - 22-Jun-18 @ 2:33 PM
Hi I went to a local salon to get a simple wash and straighten and later that day I noticed it had a funny texture. By Sunday I noticed I have huge patches of burnt hair. The salon are saying it must be from bleach damage. I had my hair coloured months and months ago. She basically made out I am lying and was showing me my hair is not a natural colour by showing me my roots!!!??? I went in my hair was fine the same day my hair was completely burnt .PLEASE what do I do my hair looks awful and am devestated
Els - 21-Jun-18 @ 6:19 PM
After finding a hairdresser to come to the house to do my mums hair (I would personally call this a mobile hairdresser but he advertised himself as an Artisan freelance stylist)the gentlemans website looked very chic and it stated that along withhis many home clients he often worked at fashion shows and on tv sets along with his team of MUAs and stylist, due to his advertised credentials I decided to book him to cut mums hair as she was about to undergo cancer treatment and didn't want to have to deal with losing her long hair in one go so had chosen to go very short... fast forward a week or so and he'd done such a good job of mums hair that I mentioned I wanted to take my long dark hair, which was down to my waist to a dark silver grey colour. He seem very knowledgeable and recommended that it would have to be lightened in stages so as not to damage my hair, so for the first month I had orange hair, 2nd month was yellow, 3rd month was a light blonde, on the 4th visithe told me that he'd be able to complete the process and had brought a dye that was by aTony Wong a chinese hairdresser famous in Australia for dyeing 'Asian' hair which is what mine is apparently, although in my 50yrsI've never been told that before??as he was measuring the peroxide and dye he mentioned that it was unusual for a dye to be 2:1 peroxide as it's normally the dye that is the 2 to 1 peroxide, never the less he continued to mix then apply it, he kept mentioning how runny the mix was but still applied it to my head. Around 15 mins his face changed and he said I think we should rinse it off now, whilst he was rinsing all I could see was what can only be described as handfuls of my hair falling into the sink, he was really panicking by now and said "I'm going to cover it in conditioner and I want you to leave it on, whatever you do make sure you keep applying conditioner and I'll come back tomorrow" then to add insult to injury he said I'll just charge you £30 for the dye"??he then called me the next day and told me he'd made an appointment for me to go straight to Toni and Guys and they'd put a treatment on, on arrival the stylists, yes plural as they all wanted to see Mrs 'Strawheads' hair which was coming off in clumps, I needed to wait 5 days before I could have a nanokeritin treatment but they took pity on me as they said they'd never seen hair as damaged and applied olaplex1 and 2 which miraculously made my hair look almost healthy again, I was warned though not to get it wet for the 5 days until the nanokeritin treatment. I had the treatment done the following week and needed about 12in of hair cut off??, I was advised thatI would need to apply olaplex 3 as a weekly at home treatment, then in around 10-12 weeks need another nanokeritin treatment done..... fast forward 4 months and I'm around £500-£600 out of pocket, my hair is still falling out, I've got 1+ 1/2 inch tufts of hair around my hairline as it's so damaged, I've spent litterally
Tigger - 18-Jun-18 @ 2:21 PM
Hi. I wanted some hair extensions in and found a girl local advertised on Facebook as a specialist in hair extensions. She had some photos and reviews so looked like a good option. Her Facebook page is her business page. I wanted them ombré. Dark on top blonde on ends. She fitted them last night and I could tell something was wrong when she rushed out and made excuses that it would fluff out after washing. I paid £250 on credit card. When having a close look in the mirror upstairs they look horrendous. You can see my hair underneath and it’s blatently obviously they are extensions at the back especially. Which I didn’t see before she left. They are also not ombré but blonde and dark mixed together. I messaged her straight away after she left to say I was disappointed and explained why and that I would like them out and a refund. She’s ignored me. I called credit card company to try stop payment but they couldn’t and said to let payment go through and give her opportunity to make things right. Next day still no reply so I messaged again. She has seen the messages as it tells you when read. But she’s ignoring me. What do I do now? Do I go through credit card company to claim money back? Through trading standard? Small claims? I’m absolutely gutted and I’m also going to have to pay someone to remove them seems as she’s ignoring me
Fox2018 - 15-Jun-18 @ 8:12 PM
Hi. I wanted some hair extensions in and found a girl local advertised on Facebook as a specialist in hair extensions. She had some photos and reviews so looked like a good option. Her Facebook page is her business page. I wanted them ombré. Dark on top blonde on ends. She fitted them last night and I could tell something was wrong when she rushed out and made excuses that it would fluff out after washing. I paid £250 on credit card. When having a close look in the mirror upstairs they look horrendous. You can see my hair underneath and it’s blatently obviously they are extensions at the back especially. Which I didn’t see before she left. They are also not ombré but blonde and dark mixed together. I messaged her straight away after she left to say I was disappointed and explained why and that I would like them out and a refund. She’s ignored me. I called credit card company to try stop payment but they couldn’t and said to let payment go through and give her opportunity to make things right. Next day still no reply so I messaged again. She has seen the messages as it tells you when read. But she’s ignoring me. What do I do now? Do I go through credit card company to claim money back? Through trading standard? Small claims? I’m absolutely gutted and I’m also going to have to pay someone to remove them seems as she’s ignoring me
Fox2018 - 15-Jun-18 @ 7:55 PM
I had Remy extensions yesterday and when I got home my daughter said they looked nice but she could see the glue! To my horror, when I inspected them and saught advice from a high end hairdresser in town, I was told that there was far far too much glue .I spoke with the lady who done them and she insisted that was how she had always done them and they were fine, but did agree to remove them in a week!!! I have pictures and will be asking for a refund
Bish - 23-May-18 @ 2:13 PM
I have a keratin treatment done on my hair 2 weeks ago and my hair has gone longer me straw! Went to hairdressers and they said that adding more keratin could damage it even more. They put a conditioning treatment on it and was told would last for 2 weeks. Asked them for complementary hair products to take home with me as they had damaged my hair!! They said no!!! They’d never had a problem with keratin before. At the end of the day. They have turned my blonde healthy hair into straw. Please advise
Loulou - 12-May-18 @ 1:25 PM
Sehzyyy - Your Question:
Hi, I booked someone from Instagram to have balayage done, he owns a salon in central London. When I got to my appointment, I was met with his junior trainee colleague that was ‘assisting’ him but actually ended up doing the whole job. I refused to pay the price they quoted as I had booked with the stylist himself and not a junior trainee stylist, but they still charged me the same amount which was £350!! When I came home and had a proper look at my hair I noticed the colour was faded in some parts of my hair and was streaky at the back of my head which is not balayage, it’s actually highlights. I texted him straight away to ask if I could come in and have it fixed but he ignored my texts, I called and he ignored my calls also. It’s been a week and I cannot get through to him. This has left me out of pocket and have lost all my confidence. What are my rights please?

Our Response:
If you're not satisfied with the service and the hairdresser is refusing to communicate with you, you may have to take further action via the courts. Send a letter to the salon address advising them of your issues and that they have not yet responded. Inform that that you are going to report the matter to Trading Standards and will seek to recover costs of repairing/redoing the hairstyle at another salon via the small claims court.
ConsumerRightsExpert - 25-Apr-18 @ 11:22 AM
Hi, I booked someone from Instagram to have balayage done, he owns a salon in central London. When I got to my appointment, I was met with his junior trainee colleague that was ‘assisting’ him but actually ended up doing the whole job. I refused to pay the price they quoted as I had booked with the stylist himself and not a junior trainee stylist, but they still charged me the same amount which was £350!! When I came home and had a proper look at my hair I noticed the colour was faded in some parts of my hair and was streaky at the back of my head which is not balayage, it’s actually highlights. I texted him straight away to ask if I could come in and have it fixed but he ignored my texts, I called and he ignored my calls also. It’s been a week and I cannot get through to him. This has left me out of pocket and have lost all my confidence. What are my rights please?
Sehzyyy - 24-Apr-18 @ 10:04 AM
I started having my hair dyed in October of last year, and was never offered a patch test. I had a horrible reaction to the toner and was in immense pain the whole time it was on, which only dulled when it was removed but my scalp was incredibly sensitive. For weeks after I had scabs all over my scalp, it felt like I was wearing a helmet. However once it healed I didn’t think much of it, I didn’t realise you could get that reaction from being allergic and thought (since it was my first time) that it was normal or my scalp just wasn’t used to the treatment. The next time I had my hair touched up was when I visited home and was at another salon, and was relieved to find I suffered no pain and thought the initial reaction I had must have been due to it being my first time. So I didn’t expect to experience it again when I went back to the first salon, and I was gravely mistaken. I once again felt as though my head had been plunged into fire, was squirming and trying to breathe through the pain while two other employees in the salon wafted me with books to help with the pain. I tell this story to my friend, confused as to why I would only have that reaction at that salon and find that it is possible to be allergic to different toners and that I should have been offered a patch test to make sure it was safe for me to use. Now trying to find out where is best and safest to go, and always getting a patch test done before committing to treatment. Don’t make the same mistake as I did, £180 is a lot of money to pay for torture
Anna - 3-Apr-18 @ 2:10 PM
Jess - Your Question:
Hi, just after Christmas I had hair extensions fitted, she didn’t give me a consultation just colour matched my hair by me sending her photos to go off (this was her idea not mine), this was the first time I’ve ever had them so didn’t know any different. I asked and paid for 22 inch, as she was fitting the hair she said that my natural hair is longer than she thought, as she was fitting them I thought it isn’t any longer than my natural hair (she knew I wanted them for extra length not thickness), when I got home I measured them and they were only just about 19 inch so sent her a message because I was obviously not happy. Her response was she was sorry but it was because she had cut them. She agreed she would replace the bottom row (I had 2 lines of extensions), with the longer length, when I got home again I realised that it looked far too thin only having the bottom row at a longer length, so I asked her to also replace the top row. But for this I had to pay extra, I wasn’t happy but I wanted them right. I have just been to another hairdresser for them re tightening, and she has told me they are a mess and need completely re fitting (that explains why they have been so uncomfortable), and also I have paid for a certain grade of hair, and that what she has used Is definitely not that grade of hair (she knows because she uses the brand/grade that I asked for). I was just wondering if you can advise me on where I stand, I want to have my money back so I can pay another extensionist to do it with the hair I’ve paid for. Is it something I can report to trading standards if she doesn’t agree to give me a full refund? This woman is also wanting to set up her own training academy which is very worrying! Your help would be really appreciated, I’ve saved up for this hair to have done for my wedding, have paid £400 and it’s just not right.

Our Response:
If the extensions are not as described (e.g not the grade she said they were ) then you should ask the original hairdresser for verification of this.If she concedes that this is the case, then she should replace or refund you. If she refuses, you will need to consider the small claims court. Note, Trading Standards cannot pursue a case (for refund etc) on your behalf.
ConsumerRightsExpert - 6-Mar-18 @ 12:00 PM
Hi, just after Christmas I had hair extensions fitted, she didn’t give me a consultation just colour matched my hair by me sending her photos to go off (this was her idea not mine), this was the first time I’ve ever had them so didn’t know any different. I asked and paid for 22 inch, as she was fitting the hair she said that my natural hair is longer than she thought, as she was fitting them I thought it isn’t any longer than my natural hair (she knew I wanted them for extra length not thickness), when I got home I measured them and they were only just about 19 inch so sent her a message because I was obviously not happy. Her response was she was sorry but it was because she had cut them. She agreed she would replace the bottom row (I had 2 lines of extensions), with the longer length, when I got home again I realised that it looked far too thin only having the bottom row at a longer length, so I asked her to also replace the top row. But for this I had to pay extra, I wasn’t happy but I wanted them right. I have just been to another hairdresser for them re tightening, and she has told me they are a mess and need completely re fitting (that explains why they have been so uncomfortable), and also I have paid for a certain grade of hair, and that what she has used Is definitely not that grade of hair (she knows because she uses the brand/grade that I asked for). I was just wondering if you can advise me on where I stand, I want to have my money back so I can pay another extensionist to do it with the hair I’ve paid for. Is it something I can report to trading standards if she doesn’t agree to give me a full refund? This woman is also wanting to set up her own training academy which is very worrying! Your help would be really appreciated, I’ve saved up for this hair to have done for my wedding, have paid £400 and it’s just not right.
Jess - 3-Mar-18 @ 8:46 PM
Tigleo - Your Question:
I had my hair coloured at a salon. Previously I have coloured my hair myself and had took 2 years to grow it one length. She cut a small piece from under my hair to do a colour test as I was going darker.Upon having my hair done she wove blonde through the top. which she hasn't tested on my hair. and dark underneath and at the roots.She advised me to not wash it for 3 days to let the colour settle.After 1st washing it I noticed I had very short. 4" long. bits of hair around the top on the blonde. it had broken off!. this was all around the top on the blonde bits.I couldn't contact the salon owner as she was away for 2 weeks. I have contacted her and she has said she will refund me after I asked her. But I don't feel this is enough. Now 4 weeks on. my hair is all broken around the top. the colour had gone copper not brown and my hair is in dreadful condition. I'm devastated to say the least. needless to say I've messaged her about the refund as I need it to go elsewhere to sort my hair out nut she's not replied despite me knowing she's read it as it's on messenger.What are my rights and can I also claim for the way this has made me feel. also my hair is still breaking off.Thank you

Our Response:
The salon has offered a refund, if you paid in cash, they will have to refund in cash so you may need to go into the salon to get it. If you want to claim compensation you should get an expert (other professional colourist) to take a look at your hair and produce a short report for you, then take to the small claims court.
ConsumerRightsExpert - 20-Feb-18 @ 11:38 AM
I had my hair coloured at a salon. Previously I have coloured my hair myself and had took 2 years to grow it one length. She cut a small piece from under my hair to do a colour test as I was going darker. Upon having my hair done she wove blonde through the top... which she hasn't tested on my hair.... and dark underneath and at the roots. She advised me to not wash it for 3 days to let the colour settle. After 1st washing it I noticed I had very short.. 4" long... bits of hair around the top on the blonde.... it had broken off!... this was all around the top on the blonde bits.. I couldn't contact the salon owner as she was away for 2 weeks. I have contacted her and she has said she will refund me after I asked her. But I don't feel this is enough. Now 4 weeks on... my hair is all broken around the top... the colour had gone copper not brown and my hair is in dreadful condition. I'm devastated to say the least.. needless to say I've messaged her about the refund as I need it to go elsewhere to sort my hair out nut she's not replied despite me knowing she's read it as it's on messenger. What are my rights and can I also claim for the way this has made me feel... also my hair is still breaking off. Thank you
Tigleo - 15-Feb-18 @ 6:24 PM
Boo boo - Your Question:
I Had Hair extensions putting on the Saturday by the Wednesday they all Came out I spoke to the lady involved and she told me she was not willing to refund me what am I wrong

Our Response:
Was this at a salon or by someone doing it privately?
ConsumerRightsExpert - 6-Feb-18 @ 2:47 PM
I Had Hair extensions putting on the Saturday by the Wednesday theyall Came out I spoke to the lady involved and she told me she was not willing to refund me what am I wrong
Boo boo - 5-Feb-18 @ 11:05 PM
Tray - Your Question:
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do

Our Response:
Please see the last section in the above article which explains what to do if your hairdresser is uncooperative following your complaint.
ConsumerRightsExpert - 3-Jan-18 @ 2:56 PM
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do
Tray - 1-Jan-18 @ 1:24 AM
Merida- Your Question:
(Continued from previous comment below).on them which is irrelevant as I was showing them as a reference to what colour I wanted my hair. The pictures of my hair were dismissed on the grounds that I hadn’t straightened my hair like in the pictures shown, and they think my hair is red. it’s not, it’s an orange red (ginger/copper) and not the deep red I asked for. So for these reasons I was refused a refund and the offer to come back and have toner put in my hair again was also withdrawn. My question is, am I eligible for a refund and if so, how do I get a £50 refund in a way that won’t cost too much? NB: Screenshots and pictures available upon request

Our Response:
We really can't comment/advise on individual cases like this. The Facebook post didn't specify a newly qualified stylist would do the colouring, but nor did it specify an experienced colourist would do it. Some colours do fade and require toning, especially the red shades but we can't really give advice on whether someone should know this beforehand on not - a good stylisthowever will usually make these things clear if you've not had a colour done before. You haven't mentioned whether you have given the salon the opportunity to rectify the colour in the few days after the appointment when you clearly weren't happy with the colour. It's unlikely the salon will refund you the entire amount if it's a misunderstanding over the particular shade.
ConsumerRightsExpert - 13-Dec-17 @ 3:13 PM
(Continued from previous comment below) ...on them which is irrelevant as I was showing them as a reference to what colour I wanted my hair. The pictures of my hair were dismissed on the grounds that I hadn’t straightened my hair like in the pictures shown, and they think my hair is red ... it’s not, it’s an orange red (ginger/copper) and not the deep red I asked for. So for these reasons I was refused a refund and the offer to come back and have toner put in my hair again was also withdrawn. My question is, am I eligible for a refund and if so, how do I get a £50 refund in a way that won’t cost too much? NB: Screenshots and pictures available upon request
Merida - 12-Dec-17 @ 6:26 PM
I went to the Hairdressers (~45 miles away, not a convenient or cheap commute) after seeing an ad on their Facebook page which I thought was an offer they had on for Christmas. I booked an appointment for a colour treatment which was on offer. I went in and had my consultation in which I wasn’t made aware that the person doing my hair was a trainee/newly qualified (not on the Facebook post either), I wasn’t told that what I wanted wasn’t achievable, nor was I told that it would fade and not last very long, and I wasn’t informed of the aftercare. I showed her pictures of what I wanted and she went straight into working on my hair. Straight after the consultation, the hairdresser started working on my hair and when it was done it was far from what I had asked for (I asked for a deep red, at this point I was a light copper). She blowdried it and I could see the true colour which was now lighter and I made a comment about it and she started putting more toner in and trying to fix the colour issue. Once again, after it was blow dried it was slightly closer to what I wanted (a slight red tone now) but nowhere near what I asked for. She straightened it, then told me about after care and that I’d have to top it up with a toner at home every so often because it would fade (why wasn’t I told this during the consultation? I wouldn’t have gone through with it if I had known). We paid and left to go to a dinner which we had booked and were going to be late for due to the extra toning. When I washed my hair a few days later all the toner faded and my hair was left a copper/ginger colour, not even close to deep red. We then contacted the salon via text and explained the problem asking how to resolve the issue. We then sent pictures of what we asked for and what we received (which was a poor attempt at getting close to the pictures we had shown the stylist). From start to end there were constant excuses and the tone changed completely when I asked for a refund. I was accused of having a treatment worth £160 which I paid £50 for because the stylist had to tone, wash, and blow dry twice, and I was accused of all this having to be done just because I didn’t like the colour I had chosen and not because it wasn’t the colour I asked for or because the stylist couldn’t do a fair job. We then received a horrible (very defensive and hostile) phone call which I could tell wasn't made with the intention of sorting things out, it was made to excuse and justify their poor service. During the call I was accused of not liking the colour, getting £160 worth of treatment for £50, and not contacting them soon enough (6 days after the treatment) as I could’ve ‘tampered’ with my hair within those 6 days according to them. I was also told it’s my fault because I left the salon without being satisfied but I had to leave to attend a pre-organised dinner. I was also told that the pictures I showed them of what I wanted could’ve been edited or had filters
Merida - 12-Dec-17 @ 6:23 PM
Kayleigh - Your Question:
Hi,I went to a salon to get my hair bleached a few months back. The bleaching went fine, but the hairdresser told me I would need the ends cutting off, even though I told her I didn't want it cut. She cut the ends off, and it looked fine when I left.I had to go back to the salon a second time a week later for another bleach, as I was getting rid of my dark brown hair. This time, the hairdresser did the bleach, which was fine, and then she started cutting at my hair again, even though she never asked if I would like it cut, she just started doing it.It wasn't until I left the salon and got home that I realized what a state my hair had been left in.Before I first went to the salon, I had hair going down my back, the first time she cut it, it was okay, it was still quite long, now I am left with hair that is about 10cm long at the top, and above shoulder length at the bottom, and there are all different lengths in my hair, it's truly awful.It's really getting me down now, everyday I look in the mirror and hate my hair, I feel it would be better if I cut it all off and started again. I hate the way I look now, and it's starting to make me feel depressed.I don't know what to do anymore, it's now growing, my hair is wrecked.Is there anything I could do?

Our Response:
You should really have said something when she started cutting it the second time. You could try and claim some kind of refund but it sounds more like a misunderstanding than anything. Is it a really bad cut or do you just not like it?
ConsumerRightsExpert - 8-Dec-17 @ 11:47 AM
Hi, I went to a salon to get my hair bleached a few months back. The bleaching went fine, but the hairdresser told me I would need the ends cutting off, even though I told her I didn't want it cut. She cut the ends off, and it looked fine when I left. I had to go back to the salon a second time a week later for another bleach, as I was getting rid of my dark brown hair. This time, the hairdresser did the bleach, which was fine, and then she started cutting at my hair again, even though she never asked if I would like it cut, she just started doing it. It wasn't until I left the salon and got home that I realized what a state my hair had been left in. Before I first went to the salon, I had hair going down my back, the first time she cut it, it was okay, it was still quite long, now I am left with hair that is about 10cm long at the top, and above shoulder length at the bottom, and there are all different lengths in my hair, it's truly awful. It's really getting me down now, everyday I look in the mirror and hate my hair, I feel it would be better if I cut it all off and started again. I hate the way I look now, and it's starting to make me feel depressed. I don't know what to do anymore, it's now growing, my hair is wrecked. Is there anything I could do?
Kayleigh - 7-Dec-17 @ 9:06 AM
Lmg291282 - Your Question:
Hi I had my hair dyed in a salon near me and the stylist is someone I know. I showed her the colour I wanted and spoke to her about it. My hair didn’t look anything like the picture. That evening my scalp became very itchy. I’ve The next couple of days I had severe headaches, felt un well and blisters started forming on my scalp and hair line. Then on my neck and ears this angry redness was weaping. I ended up going to my walk in centre and was seen straight away. I was advised to take piriton regularly and antihistamine cream. I did this for a few days and had to go back to the doctors who prescribed me some ointment and more tablets and advised to use t-gel sensitive to wash my hair with. The salon has shown no interest in my problems and as well as paying for my hair and then the cost of my prescriptions etc and time off of work as the tablets make me drowsy. Where do I stand and what are my rights? My doctor told me I am entitled to compensation is this true and how do I go about it even though I know the hairdresser? Many thanks

Our Response:
Firstly write to the hairdresser, tell them what's happened and say you would like compensation to cover the cost of (a) the original hair appointment (b) prescription charges (c) missed work (d) inconvenice/pain etc. See what they offer and whether you're happy with it.If they refuse or make an offer you're not happy with, consider mediation, seeking advice from a solicitor or making a claim through the small claims court.
ConsumerRightsExpert - 1-Dec-17 @ 12:26 PM
Hi I had my hair dyed in a salon near me and the stylist is someone I know. I showed her the colour I wanted and spoke to her about it. My hair didn’t look anything like the picture. That evening my scalp became very itchy. I’ve The next couple of days I had severe headaches, felt un well and blisters started forming on my scalp and hair line. Then on my neck and ears this angry redness was weaping. I ended up going to my walk in centre and was seen straight away. I was advised to take piriton regularly and antihistamine cream. I did this for a few days and had to go back to the doctors who prescribed me some ointment and more tablets and advised to use t-gel sensitive to wash my hair with. The salon has shown no interest in my problems and as well as paying for my hair and then the cost of my prescriptions etc and time off of work as the tablets make me drowsy. Where do I stand and what are my rights? My doctor told me I am entitled to compensation is this true and how do I go about it even though I know the hairdresser? Many thanks
Lmg291282 - 29-Nov-17 @ 6:47 PM
Hi, I have naturally dark hair. I wanted to have a silver grey (granny) look. I went for a hair test and was told they could achieve what I wanted. They said it would have to be done in stages at £120 a go. after the third visit the hair started to turn green. I went back in to complain 2 days later. They acknowledged something was wrong and would consult their head colourist. I just received a call to say that it is not possible to achieve my desired hair colour and that they will redye my hair to its original colour. I complained that it wasnt good enough. Their head of the salon has called back to say that they will refund only£120 and that I should get my hair recoloured somewhere else. I have spent over £350 with the salon to get green hair. I had to take days off work and incur travel expenses. What are my rights to get my money back
Sasha - 14-Oct-17 @ 3:55 PM
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