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When Your Hair Do Goes Wrong

By: Sarah Clark (ILEX) - Updated: 13 Dec 2019 | comments*Discuss
 
Hairdresser Salon Stylistdye Hair Style

Getting your hair done is a big treat, and you expect to come out of the hairdresser feeling glamorous and like a million dollars. Unfortunately, sometimes it doesn't go according to plan, and you're not happy with the result. What are your rights when it comes to your 'do' and what can you do if it all goes horrible wrong?

Nasty Reactions

One very important thing with any chemical hair treatment is that you let the hairdresser carry out a patch test which involves putting a small amount of the dye somewhere unobtrusive (your elbow or behind your ear) before you have it put all over your head. We usually hear about reactions to home hair dye treatments but it's dangerous to assume that only home dyes can set off an allergic reaction. When you go to a new hairdresser for a colour or another treatment, don't be annoyed if they ask you to have a patch test before they will do it. If they don't, and you have an adverse reaction, you could potentially sue them for damages, depending on how serious the reaction is. Don't take any chances, it's only a quick test and will only delay your treatment for a day or so.

Thankfully, allergic reactions to hair dye are very rare, and you should be OK to go ahead once you've had the patch test.

A Lack of Communication

Hairdressers aren't psychic, and the number one thing to remember when you're asking for a new 'do' is to be as specific as possible when you discuss what you want with the stylist. It's not in their interest to deliberately make a mess of your hair, so if there is a problem, it's often down to a misunderstanding rather than a deliberate attempt to make you look terrible.

If you don't like what the hairdresser is doing - tell them! If you're not happy when they've finished, again, you need to tell them. Be polite, and reasonable, and explain why you're not happy. Most hairdressers will be mortified if you don't like their handiwork, and only too happy to try and sort something out. If it's the style, you might be able to salvage it, and if it's the colour you could ask them to try again, although it's not a great idea to keep chemically treating your hair. You need to take advice from the salon though.

The problem with hair is that what you like and what the stylist thinks looks good is entirely subjective. Unless they do something really obvious like cut an uneven fringe or dye your hair bright orange instead of red, it's difficult to argue that they didn't style your hair with 'reasonable skill and care'. Negotiation is the way forward and telling the stylist that you're not happy, nicely, is the best thing. Shouting and screaming about how terrible the salon is won't get your hair sorted out.

Uncooperative Hairdressers

If the stylist has quite obviously done a terrible job, snipped your ear, dyed your hair a hideous colour or similar, but they won't do anything about it, you could use the Supply of Goods and Services Act to get compensation. You're only entitled to claim for actual financial loss, and in this case it would be the cost of getting your hair fixed by another salon. If you do go down this route, don't just go straight to another hairdresser before you speak to the stylist that messed your style up. If they refuse to rectify the mistakes (and it's reasonable to insist on a different stylist if you've lost confidence in the original one) you should tell them that you will be getting the job put right elsewhere and claiming the cost back.

If you need to go to another salon, tell the new stylist what happened, and ask them to give you their comments - in writing if possible. Write to the original hairdresser with a copy of the receipt and any comments, and give them 14 days to reimburse you.

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Hi, I've had a hair extension fitting last night, i paid for 22" extra thickness extensions, when fitting them I had 50g bundles in my hand and I was passing the person doing my hair a strand at a time, she only fitted 2 bundles which makes me believe she only fitted 100g in my hair, when "extra thickness" should be 150g-175g. She didn't offer to style my hair, so when I got home and styled it myself I realized straight away the difference in this set compared to my last set. (My last set of extensions, by a different person were a lot longer and thicker baring in mind I had asked and paid for exactly the same length and thickness) After styling it, i measured the strands and they're only 20". I've messaged the person who fitted them for me to check the packaging for the length, and the amount shes put in and also sent her the comparison photos I've got. Obviously, I just want what I've paid for, so don't want to go down this route unless I have to, but do I have any leg to stand on when it comes to the legal route? Thanks in advance
jayne123 - 13-Dec-19 @ 10:10 AM
I've had my hair coloured numerous times but last week was with a new product, no patch test done. My hair should have looked pale platinum but ended up a very brassy colour. My stylist asked me to come back the following day to redo it, still some brassiness there. I was charged £70, really not happy and contacted her and she has offered to put a lighter colour all over and charge me £25should I be paying and should I have paid in the first place
Gp67 - 2-Dec-19 @ 2:14 PM
This was my 3rd visit to the same hair salon with the same stylist for a colour, cut and blow dry.I know my colour and told the hairdresser my colour was Wella Professionals dark brown with ash as this is very close to my natural hair colour.I was happy with the cut and blow dry yet next day noticed in the daylight my hair is medium brown and looks very red.It looks as though she has coloured it medium brown and its not as dark as I expected.I don't know what to do as do not want to offend my hairdresser as mistakes can happen but if I have been very specific with my brand and colour where do I stand as this is definitely not dark brown and know it will only get lighter as and when I wash it.Opinion appreciated.
Jules - 29-Oct-19 @ 1:13 PM
I had my hair cut and coloured last week, I was charged full price. When I looked at her facebook page she was offering 20% discount From October ( I had it done in October) till December which she didnt apply at the time. When I asked her about it she said she had forgotten about the discount and will knock it off my next service. I asked if she would pay me £13 she forgot to knock off the full price ( how do you forget when you run a business!!! ) as I wont be having another service, she said she cant do this and wont pay me. Is this right, I cant see the problem with it!
R - 26-Oct-19 @ 2:06 PM
Hi I had extensions put in 4 weeks ago - I wasn’t given a choice of colour or length - she matched and ordered with 5 minutes. I had to pay my £240 straight away. When applying she layered 3 lengths of extensions in One row and making too heavy. The application was lose I had to go back a week later and ask to move them. They were applied tighter but too tight in places and caused test in and ripped my hair out in places and cause red raw lumps and obviously hair loss. She blamed it on me not being used to the method or not washing shampoo out properly?!When I said the second time it wasn’t ok. I’ve had to reach out to a more expert hair extensionsist and have them taken out and re fitted (3 rows of one layer and leaving two out!!) and in correct manner. The colour match isn’t correct and I’m left with sore scalp and bald spots and £250 down the drain plus £60 to re fit? Can I claim my money back?
brit - 24-Oct-19 @ 9:38 PM
I also had hair extensions put in off a lady who has been doing my hair on and off for 8 years. I wanted high light look they was yellow she said they was real hair but would melt every time I tried to straighten them also really dry I had to pay another salon to take them out the hair was fake had bits of red cotton in it etc I messaged my original hair dresser and all she said was nobody else has complained I paid £280 and she didn't offer me a penny back I had to pay a salon £95 to take out and colour my hair as it was all patchy also not sure what I should do about it I paid cash as she is mobile
Mammy1 - 8-Jul-19 @ 9:30 AM
Hello there,i feel really disappointed and stressed out,I had my colour done with a student on a model day and she totally messed up my hair.My dark roots are showing really badly and the highlights she did were so tiny they are invisible.I complained to the salon and they just having a laugh after I sent them the pictures if I was looking for a certain look and sorry it didn’t come as I wanted to.They refuse to give back my £40 or correct the colour they offered 25%off with a senior stylist.Its all a big joke,I just want a refund as I have to go and have it redone!Please advise me what do I need to do and how to speak to salons owner to get a refund?Thank you so much.
Iefka - 26-Jun-19 @ 12:24 PM
I am still suffering problems due to a couple of cuts in local salons a year ago, and a lack of trust in Hairdressers, finding a genuine caring and real good Hairdresser in south West London is virtually impossible, I told the Salon owner in question I went to her Salon for help because the last cut I had locally was bad, but her staff members work was worse actually, and got threatened she would tell the police because I was putting her business at risk, so telling the truth about her salon in the online review will be erased, I paid £75 for each of those haircuts from hell, no negative only positive is acceptable, my situation and felling some did not matter, I am not a celeb, she is only interested if you are, that is the truth.
Susieq - 9-Jun-19 @ 11:14 PM
I went to a hairdressers for a balayage. They put bleach foils head for 5 hours. My hair was like chewing gum i lost 6 inches off the back and 8 from the front. I approached the salon and they said they would fix the front of my hair with extensions but i would have to pay for hair. I don't see why i have to pay anymore money to fixed what they ruined. My hair was in perfect condition and now i can't even brush my hair. Could i have some advice please.
Beckz - 1-Jun-19 @ 1:34 PM
I brought in a photo of the cut and color I wanted. It was a dark brown.She looked at the photo and after she washed out the color- my hsir was red with blond tips.She said she did an hombre and thought this color would look good. She wasn't able to fix it then because her flight to Jamaica was leaving in a few hours. She said I could come bsck in 2 weeks and she would redo and I could pay then. However this color is horrible.I am embarked to go to work or in public and havenoticed my scalp looks like there was also hair loss.What do I do?Do I pay her to fix it? .Do I tell her out of the 4 times I went there only 1 time she did what I wanted and request that they pay for me to go to a salon that has never failed me.(I only went to this girl because it as about $100 less). Thank you!!
Jen - 10-Oct-18 @ 4:59 AM
Randa86 - Your Question:
I had a perm yesterday, I had been for a consultation a few days prior and showed a picture of what I wanted (loose, beach waves) it’s my first perm so I don’t know the procedure. The stylist (who owns the salon) gave me poor service and was very distant. The end result wasn’t what I wanted but I thought I’d give it few days as I was told it would drop. I asked the stylist the procedure and what to do/and not to do. She said I could wash it the next day, never brush it and use a comb. I washed it today and it’s completely changed. It’s very uneven, some bits are even straight. I have now read that you are not supposed to wash it or get it wet for at least 3-5 days. It was raining when I left the salon and she didn’t say anything so it got wet straight away. I really don’t want to go back there but I’m £90 out of pocket and left with horrendous hair. What shall I do. I’m nervous about approaching them but I know they are in the wrong.

Our Response:
Get someone else (another hairdresser) to give you an independent viewpoint to take back to the salon. Follow the advice in the article above.
ConsumerRightsExpert - 13-Aug-18 @ 12:43 PM
I had a perm yesterday, I had been for a consultation a few days prior and showed a picture of what I wanted (loose, beach waves) it’s my first perm so I don’t know the procedure. The stylist (who owns the salon) gave me poor service and was very distant. The end result wasn’t what I wanted but I thought I’d give it few days as I was told it would drop. I asked the stylist the procedure and what to do/and not to do. She said I could wash it the next day, never brush it and use a comb. I washed it today and it’s completely changed. It’s very uneven, some bits are even straight. I have now read that you are not supposed to wash it or get it wet for at least 3-5 days. It was raining when I left the salon and she didn’t say anything so it got wet straight away. I really don’t want to go back there but I’m £90 out of pocket and left with horrendous hair. What shall I do. I’m nervous about approaching them but I know they are in the wrong.
Randa86 - 12-Aug-18 @ 5:28 PM
Hi I posted previously. What do I do if the hairdresser in question that caused the damage are refusing responsibility. I have had to visit my usual hairdressers who have written an email in confirmation of their finding. But I have had to have a considerable amount of hair cut out and off and still not sorted. I have full photo evidence and the hair as proof. As a consumer I have paid for a service and they have damaged my hair extensively not just the extra cost to try to correct but the huge distress this has caused ?
Els - 21-Jul-18 @ 10:29 AM
Els - Your Question:
Hi I went to a local salon to get a simple wash and straighten and later that day I noticed it had a funny texture. By Sunday I noticed I have huge patches of burnt hair. The salon are saying it must be from bleach damage. I had my hair coloured months and months ago. She basically made out I am lying and was showing me my hair is not a natural colour by showing me my roots!!!??? I went in my hair was fine the same day my hair was completely burnt.PLEASE what do I do my hair looks awful and am devestated

Our Response:
Get a second opinion then if necessary claim for financial loss i.ethe cost of getting your hair fixed by another salon. Tell the new stylist what happened, and ask them to give you their comments - in writing if possible. Write to the original hairdresser with a copy of the receipt and any comments, and give them 14 days to reimburse you.
ConsumerRightsExpert - 22-Jun-18 @ 2:33 PM
Hi I went to a local salon to get a simple wash and straighten and later that day I noticed it had a funny texture. By Sunday I noticed I have huge patches of burnt hair. The salon are saying it must be from bleach damage. I had my hair coloured months and months ago. She basically made out I am lying and was showing me my hair is not a natural colour by showing me my roots!!!??? I went in my hair was fine the same day my hair was completely burnt .PLEASE what do I do my hair looks awful and am devestated
Els - 21-Jun-18 @ 6:19 PM
Hi. I wanted some hair extensions in and found a girl local advertised on Facebook as a specialist in hair extensions. She had some photos and reviews so looked like a good option. Her Facebook page is her business page. I wanted them ombré. Dark on top blonde on ends. She fitted them last night and I could tell something was wrong when she rushed out and made excuses that it would fluff out after washing. I paid £250 on credit card. When having a close look in the mirror upstairs they look horrendous. You can see my hair underneath and it’s blatently obviously they are extensions at the back especially. Which I didn’t see before she left. They are also not ombré but blonde and dark mixed together. I messaged her straight away after she left to say I was disappointed and explained why and that I would like them out and a refund. She’s ignored me. I called credit card company to try stop payment but they couldn’t and said to let payment go through and give her opportunity to make things right. Next day still no reply so I messaged again. She has seen the messages as it tells you when read. But she’s ignoring me. What do I do now? Do I go through credit card company to claim money back? Through trading standard? Small claims? I’m absolutely gutted and I’m also going to have to pay someone to remove them seems as she’s ignoring me
Fox2018 - 15-Jun-18 @ 8:12 PM
Hi. I wanted some hair extensions in and found a girl local advertised on Facebook as a specialist in hair extensions. She had some photos and reviews so looked like a good option. Her Facebook page is her business page. I wanted them ombré. Dark on top blonde on ends. She fitted them last night and I could tell something was wrong when she rushed out and made excuses that it would fluff out after washing. I paid £250 on credit card. When having a close look in the mirror upstairs they look horrendous. You can see my hair underneath and it’s blatently obviously they are extensions at the back especially. Which I didn’t see before she left. They are also not ombré but blonde and dark mixed together. I messaged her straight away after she left to say I was disappointed and explained why and that I would like them out and a refund. She’s ignored me. I called credit card company to try stop payment but they couldn’t and said to let payment go through and give her opportunity to make things right. Next day still no reply so I messaged again. She has seen the messages as it tells you when read. But she’s ignoring me. What do I do now? Do I go through credit card company to claim money back? Through trading standard? Small claims? I’m absolutely gutted and I’m also going to have to pay someone to remove them seems as she’s ignoring me
Fox2018 - 15-Jun-18 @ 7:55 PM
I had Remy extensions yesterday and when I got home my daughter said they looked nice but she could see the glue! To my horror, when I inspected them and saught advice from a high end hairdresser in town, I was told that there was far far too much glue .I spoke with the lady who done them and she insisted that was how she had always done them and they were fine, but did agree to remove them in a week!!! I have pictures and will be asking for a refund
Bish - 23-May-18 @ 2:13 PM
I have a keratin treatment done on my hair 2 weeks ago and my hair has gone longer me straw! Went to hairdressers and they said that adding more keratin could damage it even more. They put a conditioning treatment on it and was told would last for 2 weeks. Asked them for complementary hair products to take home with me as they had damaged my hair!! They said no!!! They’d never had a problem with keratin before. At the end of the day. They have turned my blonde healthy hair into straw. Please advise
Loulou - 12-May-18 @ 1:25 PM
Sehzyyy - Your Question:
Hi, I booked someone from Instagram to have balayage done, he owns a salon in central London. When I got to my appointment, I was met with his junior trainee colleague that was ‘assisting’ him but actually ended up doing the whole job. I refused to pay the price they quoted as I had booked with the stylist himself and not a junior trainee stylist, but they still charged me the same amount which was £350!! When I came home and had a proper look at my hair I noticed the colour was faded in some parts of my hair and was streaky at the back of my head which is not balayage, it’s actually highlights. I texted him straight away to ask if I could come in and have it fixed but he ignored my texts, I called and he ignored my calls also. It’s been a week and I cannot get through to him. This has left me out of pocket and have lost all my confidence. What are my rights please?

Our Response:
If you're not satisfied with the service and the hairdresser is refusing to communicate with you, you may have to take further action via the courts. Send a letter to the salon address advising them of your issues and that they have not yet responded. Inform that that you are going to report the matter to Trading Standards and will seek to recover costs of repairing/redoing the hairstyle at another salon via the small claims court.
ConsumerRightsExpert - 25-Apr-18 @ 11:22 AM
Hi, I booked someone from Instagram to have balayage done, he owns a salon in central London. When I got to my appointment, I was met with his junior trainee colleague that was ‘assisting’ him but actually ended up doing the whole job. I refused to pay the price they quoted as I had booked with the stylist himself and not a junior trainee stylist, but they still charged me the same amount which was £350!! When I came home and had a proper look at my hair I noticed the colour was faded in some parts of my hair and was streaky at the back of my head which is not balayage, it’s actually highlights. I texted him straight away to ask if I could come in and have it fixed but he ignored my texts, I called and he ignored my calls also. It’s been a week and I cannot get through to him. This has left me out of pocket and have lost all my confidence. What are my rights please?
Sehzyyy - 24-Apr-18 @ 10:04 AM
I started having my hair dyed in October of last year, and was never offered a patch test. I had a horrible reaction to the toner and was in immense pain the whole time it was on, which only dulled when it was removed but my scalp was incredibly sensitive. For weeks after I had scabs all over my scalp, it felt like I was wearing a helmet. However once it healed I didn’t think much of it, I didn’t realise you could get that reaction from being allergic and thought (since it was my first time) that it was normal or my scalp just wasn’t used to the treatment. The next time I had my hair touched up was when I visited home and was at another salon, and was relieved to find I suffered no pain and thought the initial reaction I had must have been due to it being my first time. So I didn’t expect to experience it again when I went back to the first salon, and I was gravely mistaken. I once again felt as though my head had been plunged into fire, was squirming and trying to breathe through the pain while two other employees in the salon wafted me with books to help with the pain. I tell this story to my friend, confused as to why I would only have that reaction at that salon and find that it is possible to be allergic to different toners and that I should have been offered a patch test to make sure it was safe for me to use. Now trying to find out where is best and safest to go, and always getting a patch test done before committing to treatment. Don’t make the same mistake as I did, £180 is a lot of money to pay for torture
Anna - 3-Apr-18 @ 2:10 PM
Jess - Your Question:
Hi, just after Christmas I had hair extensions fitted, she didn’t give me a consultation just colour matched my hair by me sending her photos to go off (this was her idea not mine), this was the first time I’ve ever had them so didn’t know any different. I asked and paid for 22 inch, as she was fitting the hair she said that my natural hair is longer than she thought, as she was fitting them I thought it isn’t any longer than my natural hair (she knew I wanted them for extra length not thickness), when I got home I measured them and they were only just about 19 inch so sent her a message because I was obviously not happy. Her response was she was sorry but it was because she had cut them. She agreed she would replace the bottom row (I had 2 lines of extensions), with the longer length, when I got home again I realised that it looked far too thin only having the bottom row at a longer length, so I asked her to also replace the top row. But for this I had to pay extra, I wasn’t happy but I wanted them right. I have just been to another hairdresser for them re tightening, and she has told me they are a mess and need completely re fitting (that explains why they have been so uncomfortable), and also I have paid for a certain grade of hair, and that what she has used Is definitely not that grade of hair (she knows because she uses the brand/grade that I asked for). I was just wondering if you can advise me on where I stand, I want to have my money back so I can pay another extensionist to do it with the hair I’ve paid for. Is it something I can report to trading standards if she doesn’t agree to give me a full refund? This woman is also wanting to set up her own training academy which is very worrying! Your help would be really appreciated, I’ve saved up for this hair to have done for my wedding, have paid £400 and it’s just not right.

Our Response:
If the extensions are not as described (e.g not the grade she said they were ) then you should ask the original hairdresser for verification of this.If she concedes that this is the case, then she should replace or refund you. If she refuses, you will need to consider the small claims court. Note, Trading Standards cannot pursue a case (for refund etc) on your behalf.
ConsumerRightsExpert - 6-Mar-18 @ 12:00 PM
Hi, just after Christmas I had hair extensions fitted, she didn’t give me a consultation just colour matched my hair by me sending her photos to go off (this was her idea not mine), this was the first time I’ve ever had them so didn’t know any different. I asked and paid for 22 inch, as she was fitting the hair she said that my natural hair is longer than she thought, as she was fitting them I thought it isn’t any longer than my natural hair (she knew I wanted them for extra length not thickness), when I got home I measured them and they were only just about 19 inch so sent her a message because I was obviously not happy. Her response was she was sorry but it was because she had cut them. She agreed she would replace the bottom row (I had 2 lines of extensions), with the longer length, when I got home again I realised that it looked far too thin only having the bottom row at a longer length, so I asked her to also replace the top row. But for this I had to pay extra, I wasn’t happy but I wanted them right. I have just been to another hairdresser for them re tightening, and she has told me they are a mess and need completely re fitting (that explains why they have been so uncomfortable), and also I have paid for a certain grade of hair, and that what she has used Is definitely not that grade of hair (she knows because she uses the brand/grade that I asked for). I was just wondering if you can advise me on where I stand, I want to have my money back so I can pay another extensionist to do it with the hair I’ve paid for. Is it something I can report to trading standards if she doesn’t agree to give me a full refund? This woman is also wanting to set up her own training academy which is very worrying! Your help would be really appreciated, I’ve saved up for this hair to have done for my wedding, have paid £400 and it’s just not right.
Jess - 3-Mar-18 @ 8:46 PM
Tigleo - Your Question:
I had my hair coloured at a salon. Previously I have coloured my hair myself and had took 2 years to grow it one length. She cut a small piece from under my hair to do a colour test as I was going darker.Upon having my hair done she wove blonde through the top. which she hasn't tested on my hair. and dark underneath and at the roots.She advised me to not wash it for 3 days to let the colour settle.After 1st washing it I noticed I had very short. 4" long. bits of hair around the top on the blonde. it had broken off!. this was all around the top on the blonde bits.I couldn't contact the salon owner as she was away for 2 weeks. I have contacted her and she has said she will refund me after I asked her. But I don't feel this is enough. Now 4 weeks on. my hair is all broken around the top. the colour had gone copper not brown and my hair is in dreadful condition. I'm devastated to say the least. needless to say I've messaged her about the refund as I need it to go elsewhere to sort my hair out nut she's not replied despite me knowing she's read it as it's on messenger.What are my rights and can I also claim for the way this has made me feel. also my hair is still breaking off.Thank you

Our Response:
The salon has offered a refund, if you paid in cash, they will have to refund in cash so you may need to go into the salon to get it. If you want to claim compensation you should get an expert (other professional colourist) to take a look at your hair and produce a short report for you, then take to the small claims court.
ConsumerRightsExpert - 20-Feb-18 @ 11:38 AM
I had my hair coloured at a salon. Previously I have coloured my hair myself and had took 2 years to grow it one length. She cut a small piece from under my hair to do a colour test as I was going darker. Upon having my hair done she wove blonde through the top... which she hasn't tested on my hair.... and dark underneath and at the roots. She advised me to not wash it for 3 days to let the colour settle. After 1st washing it I noticed I had very short.. 4" long... bits of hair around the top on the blonde.... it had broken off!... this was all around the top on the blonde bits.. I couldn't contact the salon owner as she was away for 2 weeks. I have contacted her and she has said she will refund me after I asked her. But I don't feel this is enough. Now 4 weeks on... my hair is all broken around the top... the colour had gone copper not brown and my hair is in dreadful condition. I'm devastated to say the least.. needless to say I've messaged her about the refund as I need it to go elsewhere to sort my hair out nut she's not replied despite me knowing she's read it as it's on messenger. What are my rights and can I also claim for the way this has made me feel... also my hair is still breaking off. Thank you
Tigleo - 15-Feb-18 @ 6:24 PM
Boo boo - Your Question:
I Had Hair extensions putting on the Saturday by the Wednesday they all Came out I spoke to the lady involved and she told me she was not willing to refund me what am I wrong

Our Response:
Was this at a salon or by someone doing it privately?
ConsumerRightsExpert - 6-Feb-18 @ 2:47 PM
I Had Hair extensions putting on the Saturday by the Wednesday theyall Came out I spoke to the lady involved and she told me she was not willing to refund me what am I wrong
Boo boo - 5-Feb-18 @ 11:05 PM
Tray - Your Question:
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do

Our Response:
Please see the last section in the above article which explains what to do if your hairdresser is uncooperative following your complaint.
ConsumerRightsExpert - 3-Jan-18 @ 2:56 PM
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do
Tray - 1-Jan-18 @ 1:24 AM
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