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When Your Hair Do Goes Wrong

By: Sarah Clark (ILEX) - Updated: 21 May 2017 | comments*Discuss
 
Hairdresser Salon Stylistdye Hair Style

Getting your hair done is a big treat, and you expect to come out of the hairdresser feeling glamorous and like a million dollars. Unfortunately, sometimes it doesn't go according to plan, and you're not happy with the result. What are your rights when it comes to your 'do' and what can you do if it all goes horrible wrong?

Nasty Reactions

One very important thing with any chemical hair treatment is that you let the hairdresser carry out a patch test which involves putting a small amount of the dye somewhere unobtrusive (your elbow or behind your ear) before you have it put all over your head. We usually hear about reactions to home hair dye treatments but it's dangerous to assume that only home dyes can set off an allergic reaction. When you go to a new hairdresser for a colour or another treatment, don't be annoyed if they ask you to have a patch test before they will do it. If they don't, and you have an adverse reaction, you could potentially sue them for damages, depending on how serious the reaction is. Don't take any chances, it's only a quick test and will only delay your treatment for a day or so.

Thankfully, allergic reactions to hair dye are very rare, and you should be OK to go ahead once you've had the patch test.

A Lack of Communication

Hairdressers aren't psychic, and the number one thing to remember when you're asking for a new 'do' is to be as specific as possible when you discuss what you want with the stylist. It's not in their interest to deliberately make a mess of your hair, so if there is a problem, it's often down to a misunderstanding rather than a deliberate attempt to make you look terrible.

If you don't like what the hairdresser is doing - tell them! If you're not happy when they've finished, again, you need to tell them. Be polite, and reasonable, and explain why you're not happy. Most hairdressers will be mortified if you don't like their handiwork, and only too happy to try and sort something out. If it's the style, you might be able to salvage it, and if it's the colour you could ask them to try again, although it's not a great idea to keep chemically treating your hair. You need to take advice from the salon though.

The problem with hair is that what you like and what the stylist thinks looks good is entirely subjective. Unless they do something really obvious like cut an uneven fringe or dye your hair bright orange instead of red, it's difficult to argue that they didn't style your hair with 'reasonable skill and care'. Negotiation is the way forward and telling the stylist that you're not happy, nicely, is the best thing. Shouting and screaming about how terrible the salon is won't get your hair sorted out.

Uncooperative Hairdressers

If the stylist has quite obviously done a terrible job, snipped your ear, dyed your hair a hideous colour or similar, but they won't do anything about it, you could use the Supply of Goods and Services Act to get compensation. You're only entitled to claim for actual financial loss, and in this case it would be the cost of getting your hair fixed by another salon. If you do go down this route, don't just go straight to another hairdresser before you speak to the stylist that messed your style up. If they refuse to rectify the mistakes (and it's reasonable to insist on a different stylist if you've lost confidence in the original one) you should tell them that you will be getting the job put right elsewhere and claiming the cost back.

If you need to go to another salon, tell the new stylist what happened, and ask them to give you their comments - in writing if possible. Write to the original hairdresser with a copy of the receipt and any comments, and give them 14 days to reimburse you.

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Gerri - Your Question:
I went to a hair salon to get my hair dyed, had the picture of what I wanted and showed to the hair dresser and showed her what I didn't want. My hair had already been dyed vintage red box dye from the store but hadn't been dyed in a month. The Color I wanted was red with caramel highlights. SHE SAID SHE COULD DO THIS and said no worries. after sitting with foil in my hair for over an hour, she checked under the foil and it wasn't pulling past a light pink. So we left for a little longer but it still wasn't pulling. She said she didn't think my hair would have been that hard to pull. So she said we would wash that out and see what we could do. Ended up just putting lighter red highlights. After the next few day's I was getting more upset cause I didn't get what I was wanting and she said she could do it. If I would have known she couldn't (as I told her later) I would have went with something else or nothing at all. It's been about two weeks now and after two washes the light red highlights are slowly getting the pink look back. (not to mention she put the light red highlights in while my hair was still wet). What can I do? I contacted her and she said she was sorry I didn't like it but she's afraid if she bleaches it, because she had already used some bleach in with the caramel, that my hair will burn and I will be even more unhappy. What do I do though? She said she could do it but didn't deliver.

Our Response:
Maybe if your hair is unable to take certain types/colours of dye, the hairdresser had no choice but to do what she did? You must give the hairdresser a chance to rectify the problem (you should have complained straight away really). If they refuse or it doesn't work then you can go to an alternative salon and claim back the cost.
ConsumerRightsExpert - 19-May-17 @ 9:21 AM
I went to a hair salon to get my hair dyed, had the picture of what I wanted and showed to the hair dresser and showed her what I didn't want. My hair had already been dyed vintage red box dye from the store but hadn't been dyed in a month. The Color I wanted was red with caramel highlights. SHE SAID SHE COULD DO THIS and said no worries. after sitting with foil in my hair for over an hour, she checked under the foil and it wasn't pulling past a light pink. So we left for a little longer but it still wasn't pulling. She said she didn't think my hair would have been that hard to pull. So she said we would wash that out and see what we could do. Ended up just putting lighter red highlights. After the next few day's I was getting more upset cause I didn't get what I was wanting and she said she could do it. If I would have known she couldn't (as I told her later) I would have went with something else or nothing at all. It's been about two weeks now and after two washes the light red highlights are slowly getting the pink look back. (not to mention she put the light red highlights in while my hair was still wet). What can I do? I contacted her and she said she was sorry I didn't like it but she's afraid if she bleaches it, because she had already used some bleach in with the caramel, that my hair will burn and I will be even more unhappy. What do I do though? She said she could do it but didn't deliver.
Gerri - 18-May-17 @ 2:29 PM
I had black hair and got it done in a hair dressers as everyone was recommending it to me I wanted to go brown with blonde through it I have had 7 sessions and it cost me €610 , I done the 7 go last week and my hair had turned out awful it had 3 colours in it the top is yellow, then white and the bottom are ginger I'm not one not one bit happy with it and when I rang to tell her she told me it is what I asked for , I was at a different hair dressers this morning and she told me that my hair is so damaged I can't put any products into !! I didn't leave the house in a week today was my first time out and I've to go back to school Monday which I doubt I will !! Can anyone tell me how would I go about this please
C walsh - 19-Apr-17 @ 12:48 PM
Kym - Your Question:
Ok so I went to a salon to get ombré done to my hair, showed the lady what I wanted done but when she done it it wasn't the colour I wanted but she curled it and it looked ok so I went home washed it the next day and when I straightened it it was hideous, there was a huge line through my hair so I went back and the same lady said she'd fix it but instead she put more bleach on my hair and it didn't really do much it just looked brighter on the ends, again she curled it so I couldn't see what it really looked like, anyway the next day I straightened it again and it looked even worse than the first time, so I went back and see the manager and she could see how bad it was so she said she would fix it, so she put another colour through my hair to fix it but still this was the 3rd time I had stuff put in my hair and it still looked awful and patchy, so she said to go back again which this was be the 4th time so I did and it looked no different, she was messy with my hair, put kitchen roll in it instead of foils and when I said I still wasn't happy she got the ump and said I'm done with your hair and walked off, I paid a lot of money to get my hair done for it to be ruined and now I've come up in loads of spots through my head, I want to take it further as they wouldn't give me my money back, can you please help me or tell me who I can go to to take it further?

Our Response:
If the salon will not give you a refund,you feel that the job was not satisfactory and you don't think they have done enough to attempt to repair the damage, you should pursue it via the small claims court.
ConsumerRightsExpert - 27-Mar-17 @ 2:37 PM
Ok so I went to a salon to get ombré done to my hair, showed the lady what I wanted done but when she done it it wasn't the colour I wanted but she curled it and it looked ok so I went home washed it the next day and when I straightened it it was hideous, there was a huge line through my hair so I went back and the same lady said she'd fix it but instead she put more bleach on my hair and it didn't really do much it just looked brighter on the ends, again she curled it so I couldn't see what it really looked like, anyway the next day I straightened it again and it looked even worse than the first time, so I went back and see the manager and she could see how bad it was so she said she would fix it, so she put another colour through my hair to fix it but still this was the 3rd time I had stuff put in my hair and it still looked awful and patchy, so she said to go back again which this was be the 4th time so I did and it looked no different, she was messy with my hair, put kitchen roll in it instead of foils and when I said I still wasn't happy she got the ump and said I'm done with your hair and walked off, I paid a lot of money to get my hair done for it to be ruined and now I've come up in loads of spots through my head, I want to take it further as they wouldn't give me my money back, can you please help me or tell me who I can go to to take it further?
Kym - 26-Mar-17 @ 8:59 AM
So i had my hair done at a local salon..a cut colour .. I showed her the picture of what i wanted and agreed to do it.. Anyway was near dark outside when finished so once home i asked my other half to take a PIC..it was nothing n i mean nothing like the PIC..i had been left ginger!.. My hair was dark brown and what i asked for was fee highlight here n there.. Anyway contacted salon agreed to do a colour consult and rectify the problem..went to there other salon to let the manager do it.. Thought be a great option...no..its now got slipped lines in from foils.. Its a right mess..i cant have my hair down or half up n down..its breaking on the blonde!!.. Again contacted salon n said would give Me a refund..im still waiting 4 days later..i also havr to noe go elsewhere to get this sorted..where do i stand???
Hev - 24-Mar-17 @ 8:04 AM
Rezy- Your Question:
Please can you help me I had a new set of hair extensions put in which cost me £300 within less than two weeks I've lost at least 10 strands of hair I contacted my hairdresser and she said she would charge me for putting them back in which I felt was totally wrong when they were done less two weeks.(I didn't go back) Then I contacted later to ask her when my maintenance appointment was booked in as I forgot to write it down and she told me she didn't want to do my hair any more so I've paid £300 For nothing as there is no one else round where I live that does these sort of extensions. Can she do this I think she should give me my money back if she's not prepared to do my hair any more I've had them in less than a month now and if I want to continue having hair extensions I will need to find a different technician which means I will have to take all this hair out and have a new applied.

Our Response:
What was the agreement when you had the first extensions? If you think the original extensions were "faulty"or "not fit for purpose" you still have rights under the Consumer Rights Act 2015. See our guide to the act here
ConsumerRightsExpert - 23-Mar-17 @ 2:45 PM
Please can you help me I had a new set of hair extensions put in which cost me £300 within less than two weeks I've lost at least 10 strands of hair I contacted my hairdresser and she said she would charge me for putting them back in which I felt was totally wrong when they were done less two weeks.(I didn't go back) Then I contacted later to askher when my maintenance appointment was booked in as I forgot to write it down andshe told me she didn't want to do my hair any more so I've paid £300 For nothing as there is no one else round where I live that does these sort of extensions.Can she do this I think she should give me my money back if she's not prepared to do my hair any more I've had them in less than a month now and if I want to continue having hair extensions I will need to find a different technician which means I will have to take all this hair out and have a new applied .
Rezy - 23-Mar-17 @ 1:36 AM
Two days ago I went to my friends stylist to get my hair dyed Burgundy. She did my hair turned away from the mirror sonI couldn't see anything she was doing. The color ended up coming out about two to three shades lighter then I wanted but I was ok with the color. she proceeded to blow and wrap my hair. When I finally got home I unwrapped my hair only to find my hair completely chopped in certain parts! My hair is down my back the pieces that are chopped are no longer than an inch. ?? I'm goingback to her tomorrow and I want to ask for my money back and/or some kind of treatment to regrow those chopped areas. Do you guys think that request is appropriate?
Day - 21-Mar-17 @ 10:24 PM
So, I had waist length hair and need a change instead of my usual layers. Booked an appointment with RUSH earl's court branch with a consultant. I wanted an "A-line blunt long bob". The quality of the service was below average. My hair was not blunt at the back. It's uneven. The length is wrong and for the price paid (consultant is the most experienced level at RUSH salons), it looked horrid. The hair was blow dried, no straighting nothing, I was not even given a mirror to check out the back of my hair. Was very disappointed and sent them an email. A refund is a remedy but waiting 1-2 months with a bad haircut, till your hair grows back to fix it is not worth it! Always stick with your regular stylist and never go to a new person when considering a drastic change. Salons give employees titles and price ranges but there'S no quality control in these franchises. They claim to be consultants, but where's the proof? The websites don't even offer a list of their employee names with titles. How do we know, we are getting what we paid for?
SP - 13-Mar-17 @ 3:14 AM
My hair appointment before last I was left with hair color in too long while the hair stylist stacked up another appointment and made me wait while she foiled another client's hair. This led to my beautiful blonde hair lifting too much and looking like a platinum blonde. Up until that appointment it had beautiful natural looking tones and was multi tonal. I discussed the idea of going down one hair shade to tone it down.I liked the shade of blonde my stylist had and she said it was at least 5 shades down from what I currently had.Well, let me tell you, she didn't go down 1 shade, she completely changed the color of my hair altogether.My hair had the classic greening around the edges as if I had been swimming in a pool, it also had the old lady bluing tint to it. To say I was unhappy with the color was putting it mildly. I called the salon back mere hours after I had my hair done only to receive a call back the following day from the owner, my stylist, telling me that it was a beautiful shade and that I would have to wait until my next appointment. WHAT??? I'm the customer and if I say I'm not happy with the color, what the stylist thinks is null and void. It's my hair and I know how I want it and also what color.It's a completely different color now, my only alternative to to go to another salon ASAP and have it fixed at my expense. I will return to said salon, but since my stylist is also the owner she will no longer receive a tip of any kind.After all, you're not supposed to tip an owner as we all know.I've noticed that she can do a wonderful job but don't dare say that any cut and or color didn't come out as the customer wanted, she'll turn cold and tell you that it looks nice, and refuse to remedy the situation.In other words, your words will fall on deaf ears. y
PuddingTane45 - 4-Mar-17 @ 7:23 AM
I had this mobile hair dresser come to my house " last July...she has trimmed my hair be for and made a nice job of it....my hair is just a simple bob..she started to do a dry trim..I had no mirror in front of me to see how she was trimming it...With her doing it be for I just thought it would look nice...when she went I looked in the mirror and cryed" I went on holiday and felt like a freak..I stayed in my caravan and would not come of the site...One side of my hair is thick and the other is thin..With lines just hacked any were..I was going to put her in a small claims court...I found out she has no certificates or insurance for hair dressing....This woman has made me ill ...I'm doing my hair 4 times a day...I've had to go to a salon and get a hairdresser to cut my hair back into a bob...she couldn't believe what she had done...There must be laws that state she has to have insurance and be a trained hairdresser...she has made me ill 8 months of he'll...and anther 8 months for it to grow back....
molly - 2-Feb-17 @ 4:19 PM
Hi I need some advice I had a weave fitted 7 weeks ago I done everything she said to do at first the front kept coming loose which she corrected twice and the third time I had to pay 40 pounds then it came loose again the hair snapped off leaving me with a ball of Matt on my head I couldn't brush it and it looked awful when I had it taken off it was poorly fitted when I told the hairdresser I wasn't happy sent her pictures she said it was my fault for not maintaining it and over straightning it but I did look after it I've asked for a refund she won't give me one but said she will send the hair to the suppliers to see if it's a bad batch or my fault what can I do if they say it's my fault when I know I've looked after it I've spent over 300 pounds on it I'm gutted I've had to go to a different salon for new expressions and to have it taken off
Harry - 23-Jan-17 @ 9:46 PM
I had hair extensions done and I was told that Indian extensions is £250 and Russian is £300 and they are better. I also requested dark colour on the top and light underneath, which I didn't get. It's been a week and my hair is falling and it seems that I cannot do anything about it. So please can you help? Thanks Elaine
Elaine - 20-Dec-16 @ 2:51 PM
I went to get my hair done with dark brown highlights and but she did gold highlights and then dabbed red colour and made every thing red, and also her products were very cheap with no quality at all. It looks so bad and I expressed my feeling saying that it was not good. Not only charging extra for the worst service, she was also being racist saying that Indians are worst and she never wanted to take Indian customers. The lady was very rude, she shouted the whole time and I wanted to do something about this as I don't want to see anyone in this condition. Can someone suggest me a way to complain about this situation.
anusha - 18-Dec-16 @ 4:30 AM
Had asked for dark roots thru to mid-length n blonde lighter ends. Ended up having sections of hair at inch or so long feel like they've been burnt off. My hair was middle if my back it's now above shoulders n need at le as t 4inches cut off still. My hair is like cotton wool and wire. My confidence has gone my hair is disgusting, he's offered to do a keratin treatment not that I've heard bk about this or even what him to do it. I've spent a fortune on conditioners oils hair supplements, looking at extensions and another hairdresser to cut it all off.
K - 5-Dec-16 @ 12:37 AM
I went to a hair salon to have my hair coloured. They offered an online consultation to which you send pics of your current hair and what you were wanting. They provide you with a quote for this and you book your app. I accepted the quote and went into the salon. Was then advised that another sitting (at my cost) was needed. However after my last sitting, have walked out and burst into tears as it is nothing like I asked for. I contacted the salon they said they could rectify it, I reluctantly agreed but asked for a more senior stylist only to be told it was the senior stylist that had been doing my hair from the start. I am not happy at going back to her now to fix this. At the time in the salon she said this was the best she could do with the tone and now I am being told they can fix it. I do not want to go back, I have no faith in them. I would like a refund for me to go and get this rectified. I have pics before and after and also what was shown I wanted. I have been back and forth on social media with the owner who lives abroad but she is unwilling to refund and keeps making excuses that were never mentioned to me at the time. Is there anything I can do to get a refund?
Laura3087 - 23-Oct-16 @ 2:04 PM
Had tape extensions but were showing through as they were so badly fitted, these were done in a salon.I asked them to remove them and give me a a refund but I was refused a refund . Have I the right to get a refund
Lolly - 21-Oct-16 @ 8:33 PM
6 weeks ago I wanted to go from black to blonde,my hairdresser was confident she could do it with two bleach treatments. I had the first lot done then went again two weeks later.... I lost about 40-50% of my hair and have been having treatments and toners since weekly at another hairdresser. My hair is fine, weak and I have breakage everywhere. The hairdresser never warned me about risks and seemed happy to do what I had asked. No strand test was done or discussed. Is it my fault for asking? I can't seem to get over what has happened to me, and I am constantly checking for breakage. I don't want this girl to be persecuted I just want her to take some responsibility for how the whole experience has made me feel.....
Jodie - 20-Oct-16 @ 2:20 PM
Hello, I got a bad haircut last week at a hair salon franchise. I asked for a slight trim, with just an inch off the top (Scissor cut) and a clean up on the sides and back (Grade 6 on the buzzer). The hairdresser struggled to understand my requirements as he had only been in the country for two weeks. I spent more than five mins explaining what I wanted. After he convinced me he knew what to do, he used his buzzer and went straight up the sides with a grade 2. I got out of the seat and told him its not what I had asked for. Immediately, another hairstylist came and I asked her to cut my hair as she had cut my hair on previous visits. I asked her to fix the situation to the best she could to rectify but she did tell me that I wont be able to get the haircut I originally wanted. (She also explained to the previous hairdresser where he went wrong and showed him by doing the other side with what I requested) Once she had completed with cutting my hair, I proceeded to the counter to pay. In which I asked the receptionist how much do I pay as as I wasn't happy with the service. She mentioned the lowest price they can offer is £9ish, I felt my haircut deserved less than that at which point she mentioned its fine the haircut is for free. At this point, the hairdresser demanded that I paid the minimum as she had to sacrifice client time to cut my hair and felt my haircut was worthy of the minimum of £9ish. The receptionist argued with the hairdresser over this in which the receptionist told me its fine for me to go as my haircut was for free. However, she didn't provide any sort of receipt to say my haircut was for free and that I wasn't due anything. Could I get into trouble for this? Or am I being paranoid?
PV - 19-Oct-16 @ 6:40 PM
IV - Your Question:
I booked an appointment with RUSH hair salon to get a full head ombre. I had ombre before but the colour was gold rather than blond and I wanted it re-done and blonder. After the "colour expert" bleach and blow dried my hair, I could not see any difference at all. The colour was still gold and I very politely explained how unhappy I feel about the results. She and the manager reassured in a very rude manner that they cannot do anything else to my hair and did not even offered me a discount. I left the salon devastated and almost crying as I paid £150. In addition to the above, I was told by one of their staff members that as a new client I get 50% off my first bill, which turned out to be false! They again did nothing about that and made me pay the full price and even threatened that they will sue me for theft if I do not pay in full. Consequently after speaking to their customer service, I found out that I had half head ombre and not full head, which was not communicated to me at the consultation. Now they want me to go back and re-do my hair, but I do not wish to see these people again and also do not want any further service from them and I demanded a full refund because of the whole experience. I also provided before and after pictures and they could not say which one is the before and which one is the after, which proves my point that there is not difference in my hair at all. Am I in full right to keep chasing them for a full refund as I do not wish under any circumstances to have any other services from them. To me they are not professional and on top of that lied to me about the discount. Thank you

Our Response:
No you shouldreally give them a chance to re-do your hair - you can ask that a different stylist at the same salon/company does this for you though. If you still feel the colour is not as you requested after a second attempt you can ask for a refund.
ConsumerRightsExpert - 5-Oct-16 @ 2:25 PM
I booked an appointment with RUSH hair salon to get a full head ombre. I had ombre before but the colour was gold rather than blond and I wanted it re-done and blonder. After the "colour expert" bleach and blow dried my hair, I could not see any difference at all. The colour was still gold and I very politely explained how unhappy I feel about the results. She and the manager reassured in a very rude manner that they cannot do anything else to my hair and did not even offered me a discount. I left the salon devastated and almost crying as I paid £150. In addition to the above, I was told by one of their staff members that as a new client I get 50% off my first bill, which turned out to be false! They again did nothing about that and made me pay the full price and even threatened that they will sue me for theft if I do not pay in full. Consequently after speaking to their customer service, I found out that I had half head ombre and not full head, which was not communicated to me at the consultation. Now they want me to go back and re-do my hair, but I do not wish to see these people again and also do not want any further service from them and I demanded a full refund because of the whole experience. I also provided before and after pictures and they could not say which one is the before and which one is the after, which proves my point that there is not difference in my hair at all. Am I in full right to keep chasing them for a full refund as I do not wish under any circumstances to have any other services from them. To me they are not professional and on top of that lied to me about the discount. Thank you
IV - 4-Oct-16 @ 11:25 AM
molly - Your Question:
I had this mobile hairdresser come out to my home.she cut my hair into a bob.then started hacking away at the back and sides.I've been left with one side of my hair long and the other side short.I can't wear my hair up or down.I've been waiting for it to grow" but for nine weeks I've been doing my hair 3 times a day.This woman has made me so ill" that tomorrow I'm going to buy a wig.have I got the rights to take her to a small claims court.

Our Response:
If you can prove that you didn't get what you asked for and you made a point of complaining to her about it at the time.
ConsumerRightsExpert - 16-Sep-16 @ 2:38 PM
I had this mobile hairdresser come out to my home....she cut my hair into a bob...then started hacking away at the back and sides...I've been left with one side of my hair long and the other side short ..I can't wear my hair up or down...I've been waiting for it to grow" but for nine weeks I've been doing my hair 3 times a day...This woman has made me so ill" that tomorrow I'm going to buy a wig...have I got the rights to take her to a small claims court...
molly - 15-Sep-16 @ 7:48 PM
Caffers - Your Question:
Had root colour done in middle of July she did all my hair then put me under a heat machine with electric filaments my hair has burned away at the back I thought it was something I was doing wrong till a friend of mine convinced me to go to the hair in Ware shop they deal with customers who need wigs I was going to get a wig they told me my salon had burnt my hair and I should contact someone as it was really bad what do I do now they took photos of the damage then trimmed the burnt bits I didn't need a wig luckily but they gave me a spray to fill in the nearly bald patch still looks awful so embarrassed and upset

Our Response:
Have you actually been back to the original salon with the photos and information you've been given? That should be your first step. They should at the very least, refund you. If you're looking for compensation - it might be worth seeking legal advice. If you don't want/can't afford to do this, work out how much this has affected you and your life/income etc and give the salon a figure that you'd accept as compensation. If they do not offer you anything, you could consider taking it to the small claims courts. The fact that you have left it until September to do anything may go against you.
ConsumerRightsExpert - 15-Sep-16 @ 10:20 AM
Had root colour done in middle of July she did all my hair then put me under a heat machine withelectric filaments my hair has burned away at the backI thought it was something I was doing wrongtill a friend of mine convincedmetogo to thehair in Wareshop they deal with customers who need wigs I was going to get a wigthey told me my salon had burnt my hair and I should contact someoneas it was really badwhat do I do now they took photosofthe damage then trimmedthe burnt bitsI didn't need a wig luckilybut they gave me a spray to fill in the nearlybald patch still looks awful so embarrassedand upset
Caffers - 14-Sep-16 @ 7:46 AM
I have now been to Headmasters hairdrssers four times for half a head highlights and it still look absolutely disgusting ! ( ginger roots which start back an inch with lighter blobs on the temples and bright white blonde streaks under my ears). They have dyed over my already damaged hair four times and every time they have made it worse! Because they kept on telling me that the next person was s manager then a colour expert I let them do It , and it ended up more diabolical every time. My hair is now like grey murky straw and broken off around my hairline , I have had to slick it to head with kerastase serum and coconut oil and brown root spray on the patchy front . They have said they're giving me back my money but now my hair is destroyed and I have spent a total of 9 hrs on my week off work and could not go out anywhere as it looks so bad , I feel I deserve compensation . What are my rights bearing in mind my hair is so badly dome I cannot wear up or down and I can't even colour it myself as it will literally fall out ??
Gabi - 4-Sep-16 @ 12:07 PM
Fi13 - Your Question:
I'm devastated, I took a big step for me by having my hair cut. It was about to my waist. I took pictures into the salon 3 same style cut with one straightened ant the others just rough dried wavy/tousled. All arm pit length ish. Then another photo with highlights placed lightly round the graduating hair line, with a few scattered throughout these were to be coloured a raspberry/ purple shade. I didn't leave anything to chance, I had looked through hundreds of hairstyles over the last few weeks, to find the best to suite my face. I could have cried, my cut is above my shoulders and Like a Bob. And where was bleached (damaging my hair) to put the bright colour was now even darker than the rest. And to top it off a big chunk of grey roots hadn't been done right on my hairline at the front. I agreed to go back the following day to fix the colour. I asked her not to bleach the same bits again but to do different worrying that my hair might fall out of something. She did this then put another colour on. When I sat at the mirror after washing it out I nearly screamed, it was bright blue. She put yet another colour ok very it again and some bits are slightly pink ish but still blue and even white bits that have been completely missed. I have to go back yet again to try n fix it. I refused to go until Thursday as all this treatment will ruin my hair, I have many photos all through this and have just realised she never once put a mirror so show the back, obviously she knew what my reaction would be. The main stipulations I said to start with were that the layers were long enough to tie up, I can't even keep the back tied up now it falls out at the neck it us too short. The other was not to make me go blue or green as I hate the coliurs. I think I have been very good about all this but the colour can be changed I can't have the extra 5or6 inches of hair back. What can I do?

Our Response:
Firstly you should demand a full refund for this, regardless of whether they've tried/offered to fix it for you. It might be worth going to another salon to try and get it sorted out and trying to reclaim your costs via the courts from the original salon.
ConsumerRightsExpert - 24-Aug-16 @ 1:59 PM
I'm devastated, I took a big step for me by having my hair cut. It was about to my waist. I took pictures into the salon 3 same style cut with one straightened ant the others just rough dried wavy/tousled. All arm pit length ish. Then another photo with highlights placed lightly round the graduating hair line, with a few scattered throughout these were to be coloured a raspberry/ purple shade. I didn't leave anything to chance, I had looked through hundreds of hairstyles over the last few weeks, to find the best to suite my face. I could have cried, my cut is above my shoulders and Like a Bob. And where was bleached (damaging my hair) to put the bright colour was now even darker than the rest. And to top it off a big chunk of grey roots hadn't been done right on my hairline at the front. I agreed to go back the following day to fix the colour. I asked her not to bleach the same bits again but to do different worrying that my hair might fall out of something. She did this then put another colour on. When I sat at the mirror after washing it out I nearly screamed, it was bright blue.She put yet another colour ok very it again and some bits are slightly pink ish but still blue and even white bits that have been completely missed. I have to go back yet again to try n fix it. I refused to go until Thursday as all this treatment will ruin my hair, I have many photos all through thisand have just realised she never once put a mirror so show the back, obviously she knew what my reaction would be. The main stipulations I said to start with were that the layers were long enough to tie up, I can't even keep the back tied up now it falls out at the neck it us too short. The other was not to make me go blue or green as I hate the coliurs. I think I have been very good about all this but the colour can be changed I can't have the extra 5or6 inches of hair back. What can I do?.
Fi13 - 21-Aug-16 @ 11:37 PM
Went to salon to have cut and colour.i sent them a photo prior to app of colour i wanted. also sent them pics of my own hair colour they told me they can achieve this. they never did a skin patch test and i went for app and explained and showed photo again however stylist did a different do and added odd highlights I paid for it but complained and asked for another app as she put red dye all over my roots and rest of my hair was dark brown to add more highlights to blend my red roots.i could not see the owner so when igot home i msged her.i didnt want to go in all guns blazing so i started with thanks for my amazing layers meaning cut look forward to next app.when she replied i then wrote to her explaining i like my haircut but not the colour how she left my hair and itsnothing like the photo i sent in and how i shouldnt have to pay again toblend red roots she made the mistake of getting colour wrong big time and tried to say its because of my previous colour but i sent photos of my hair and they could of done a strand test.after a few back and forth msgs where they were telling methat i had told stylist i loved it they offerednot to charge me to finish the job i kindly declined as i feel theres to much bad feeling ( i did not trust them to do my hair after that)i went back to salon to show owner my hair and she would not deal with me as it had nothing to do with her as her partner bought the place but she runs it and i can msg him.so i did and he did not want to see my hair or explain why i did not get a test patch. I then left a review saying i feel ripped off and fobbed off for more info msg i have taken photos.when the owners saw this they wrote back that i was a liar that i had numerous freebies may i state it was my first time in this salon that i didnt need test patch i only had highlights that i claimed to say i loved my hair and days later i changed my mind. Is there anything i can do as they have lied and ruined my hair i have before and after photos and all msgs exchanged. kind regards
brooke - 19-Aug-16 @ 8:38 PM
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