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When Your Hair Do Goes Wrong

By: Sarah Clark (ILEX) - Updated: 1 Jan 2018 | comments*Discuss
 
Hairdresser Salon Stylistdye Hair Style

Getting your hair done is a big treat, and you expect to come out of the hairdresser feeling glamorous and like a million dollars. Unfortunately, sometimes it doesn't go according to plan, and you're not happy with the result. What are your rights when it comes to your 'do' and what can you do if it all goes horrible wrong?

Nasty Reactions

One very important thing with any chemical hair treatment is that you let the hairdresser carry out a patch test which involves putting a small amount of the dye somewhere unobtrusive (your elbow or behind your ear) before you have it put all over your head. We usually hear about reactions to home hair dye treatments but it's dangerous to assume that only home dyes can set off an allergic reaction. When you go to a new hairdresser for a colour or another treatment, don't be annoyed if they ask you to have a patch test before they will do it. If they don't, and you have an adverse reaction, you could potentially sue them for damages, depending on how serious the reaction is. Don't take any chances, it's only a quick test and will only delay your treatment for a day or so.

Thankfully, allergic reactions to hair dye are very rare, and you should be OK to go ahead once you've had the patch test.

A Lack of Communication

Hairdressers aren't psychic, and the number one thing to remember when you're asking for a new 'do' is to be as specific as possible when you discuss what you want with the stylist. It's not in their interest to deliberately make a mess of your hair, so if there is a problem, it's often down to a misunderstanding rather than a deliberate attempt to make you look terrible.

If you don't like what the hairdresser is doing - tell them! If you're not happy when they've finished, again, you need to tell them. Be polite, and reasonable, and explain why you're not happy. Most hairdressers will be mortified if you don't like their handiwork, and only too happy to try and sort something out. If it's the style, you might be able to salvage it, and if it's the colour you could ask them to try again, although it's not a great idea to keep chemically treating your hair. You need to take advice from the salon though.

The problem with hair is that what you like and what the stylist thinks looks good is entirely subjective. Unless they do something really obvious like cut an uneven fringe or dye your hair bright orange instead of red, it's difficult to argue that they didn't style your hair with 'reasonable skill and care'. Negotiation is the way forward and telling the stylist that you're not happy, nicely, is the best thing. Shouting and screaming about how terrible the salon is won't get your hair sorted out.

Uncooperative Hairdressers

If the stylist has quite obviously done a terrible job, snipped your ear, dyed your hair a hideous colour or similar, but they won't do anything about it, you could use the Supply of Goods and Services Act to get compensation. You're only entitled to claim for actual financial loss, and in this case it would be the cost of getting your hair fixed by another salon. If you do go down this route, don't just go straight to another hairdresser before you speak to the stylist that messed your style up. If they refuse to rectify the mistakes (and it's reasonable to insist on a different stylist if you've lost confidence in the original one) you should tell them that you will be getting the job put right elsewhere and claiming the cost back.

If you need to go to another salon, tell the new stylist what happened, and ask them to give you their comments - in writing if possible. Write to the original hairdresser with a copy of the receipt and any comments, and give them 14 days to reimburse you.

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Tray - Your Question:
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do

Our Response:
Please see the last section in the above article which explains what to do if your hairdresser is uncooperative following your complaint.
ConsumerRightsExpert - 3-Jan-18 @ 2:56 PM
Had My hair coloured and all around the top of my hair has broke off and singed it's a mess. I have very long hair plus the roots look orange, I told the hairdresser she said it's nothing it will be from styling it. I said I don't style it. My mum said my hair is ruined I can't believe how bad it is what can I do
Tray - 1-Jan-18 @ 1:24 AM
Merida- Your Question:
(Continued from previous comment below).on them which is irrelevant as I was showing them as a reference to what colour I wanted my hair. The pictures of my hair were dismissed on the grounds that I hadn’t straightened my hair like in the pictures shown, and they think my hair is red. it’s not, it’s an orange red (ginger/copper) and not the deep red I asked for. So for these reasons I was refused a refund and the offer to come back and have toner put in my hair again was also withdrawn. My question is, am I eligible for a refund and if so, how do I get a £50 refund in a way that won’t cost too much? NB: Screenshots and pictures available upon request

Our Response:
We really can't comment/advise on individual cases like this. The Facebook post didn't specify a newly qualified stylist would do the colouring, but nor did it specify an experienced colourist would do it. Some colours do fade and require toning, especially the red shades but we can't really give advice on whether someone should know this beforehand on not - a good stylisthowever will usually make these things clear if you've not had a colour done before. You haven't mentioned whether you have given the salon the opportunity to rectify the colour in the few days after the appointment when you clearly weren't happy with the colour. It's unlikely the salon will refund you the entire amount if it's a misunderstanding over the particular shade.
ConsumerRightsExpert - 13-Dec-17 @ 3:13 PM
(Continued from previous comment below) ...on them which is irrelevant as I was showing them as a reference to what colour I wanted my hair. The pictures of my hair were dismissed on the grounds that I hadn’t straightened my hair like in the pictures shown, and they think my hair is red ... it’s not, it’s an orange red (ginger/copper) and not the deep red I asked for. So for these reasons I was refused a refund and the offer to come back and have toner put in my hair again was also withdrawn. My question is, am I eligible for a refund and if so, how do I get a £50 refund in a way that won’t cost too much? NB: Screenshots and pictures available upon request
Merida - 12-Dec-17 @ 6:26 PM
I went to the Hairdressers (~45 miles away, not a convenient or cheap commute) after seeing an ad on their Facebook page which I thought was an offer they had on for Christmas. I booked an appointment for a colour treatment which was on offer. I went in and had my consultation in which I wasn’t made aware that the person doing my hair was a trainee/newly qualified (not on the Facebook post either), I wasn’t told that what I wanted wasn’t achievable, nor was I told that it would fade and not last very long, and I wasn’t informed of the aftercare. I showed her pictures of what I wanted and she went straight into working on my hair. Straight after the consultation, the hairdresser started working on my hair and when it was done it was far from what I had asked for (I asked for a deep red, at this point I was a light copper). She blowdried it and I could see the true colour which was now lighter and I made a comment about it and she started putting more toner in and trying to fix the colour issue. Once again, after it was blow dried it was slightly closer to what I wanted (a slight red tone now) but nowhere near what I asked for. She straightened it, then told me about after care and that I’d have to top it up with a toner at home every so often because it would fade (why wasn’t I told this during the consultation? I wouldn’t have gone through with it if I had known). We paid and left to go to a dinner which we had booked and were going to be late for due to the extra toning. When I washed my hair a few days later all the toner faded and my hair was left a copper/ginger colour, not even close to deep red. We then contacted the salon via text and explained the problem asking how to resolve the issue. We then sent pictures of what we asked for and what we received (which was a poor attempt at getting close to the pictures we had shown the stylist). From start to end there were constant excuses and the tone changed completely when I asked for a refund. I was accused of having a treatment worth £160 which I paid £50 for because the stylist had to tone, wash, and blow dry twice, and I was accused of all this having to be done just because I didn’t like the colour I had chosen and not because it wasn’t the colour I asked for or because the stylist couldn’t do a fair job. We then received a horrible (very defensive and hostile) phone call which I could tell wasn't made with the intention of sorting things out, it was made to excuse and justify their poor service. During the call I was accused of not liking the colour, getting £160 worth of treatment for £50, and not contacting them soon enough (6 days after the treatment) as I could’ve ‘tampered’ with my hair within those 6 days according to them. I was also told it’s my fault because I left the salon without being satisfied but I had to leave to attend a pre-organised dinner. I was also told that the pictures I showed them of what I wanted could’ve been edited or had filters
Merida - 12-Dec-17 @ 6:23 PM
Kayleigh - Your Question:
Hi,I went to a salon to get my hair bleached a few months back. The bleaching went fine, but the hairdresser told me I would need the ends cutting off, even though I told her I didn't want it cut. She cut the ends off, and it looked fine when I left.I had to go back to the salon a second time a week later for another bleach, as I was getting rid of my dark brown hair. This time, the hairdresser did the bleach, which was fine, and then she started cutting at my hair again, even though she never asked if I would like it cut, she just started doing it.It wasn't until I left the salon and got home that I realized what a state my hair had been left in.Before I first went to the salon, I had hair going down my back, the first time she cut it, it was okay, it was still quite long, now I am left with hair that is about 10cm long at the top, and above shoulder length at the bottom, and there are all different lengths in my hair, it's truly awful.It's really getting me down now, everyday I look in the mirror and hate my hair, I feel it would be better if I cut it all off and started again. I hate the way I look now, and it's starting to make me feel depressed.I don't know what to do anymore, it's now growing, my hair is wrecked.Is there anything I could do?

Our Response:
You should really have said something when she started cutting it the second time. You could try and claim some kind of refund but it sounds more like a misunderstanding than anything. Is it a really bad cut or do you just not like it?
ConsumerRightsExpert - 8-Dec-17 @ 11:47 AM
Hi, I went to a salon to get my hair bleached a few months back. The bleaching went fine, but the hairdresser told me I would need the ends cutting off, even though I told her I didn't want it cut. She cut the ends off, and it looked fine when I left. I had to go back to the salon a second time a week later for another bleach, as I was getting rid of my dark brown hair. This time, the hairdresser did the bleach, which was fine, and then she started cutting at my hair again, even though she never asked if I would like it cut, she just started doing it. It wasn't until I left the salon and got home that I realized what a state my hair had been left in. Before I first went to the salon, I had hair going down my back, the first time she cut it, it was okay, it was still quite long, now I am left with hair that is about 10cm long at the top, and above shoulder length at the bottom, and there are all different lengths in my hair, it's truly awful. It's really getting me down now, everyday I look in the mirror and hate my hair, I feel it would be better if I cut it all off and started again. I hate the way I look now, and it's starting to make me feel depressed. I don't know what to do anymore, it's now growing, my hair is wrecked. Is there anything I could do?
Kayleigh - 7-Dec-17 @ 9:06 AM
Lmg291282 - Your Question:
Hi I had my hair dyed in a salon near me and the stylist is someone I know. I showed her the colour I wanted and spoke to her about it. My hair didn’t look anything like the picture. That evening my scalp became very itchy. I’ve The next couple of days I had severe headaches, felt un well and blisters started forming on my scalp and hair line. Then on my neck and ears this angry redness was weaping. I ended up going to my walk in centre and was seen straight away. I was advised to take piriton regularly and antihistamine cream. I did this for a few days and had to go back to the doctors who prescribed me some ointment and more tablets and advised to use t-gel sensitive to wash my hair with. The salon has shown no interest in my problems and as well as paying for my hair and then the cost of my prescriptions etc and time off of work as the tablets make me drowsy. Where do I stand and what are my rights? My doctor told me I am entitled to compensation is this true and how do I go about it even though I know the hairdresser? Many thanks

Our Response:
Firstly write to the hairdresser, tell them what's happened and say you would like compensation to cover the cost of (a) the original hair appointment (b) prescription charges (c) missed work (d) inconvenice/pain etc. See what they offer and whether you're happy with it.If they refuse or make an offer you're not happy with, consider mediation, seeking advice from a solicitor or making a claim through the small claims court.
ConsumerRightsExpert - 1-Dec-17 @ 12:26 PM
Hi I had my hair dyed in a salon near me and the stylist is someone I know. I showed her the colour I wanted and spoke to her about it. My hair didn’t look anything like the picture. That evening my scalp became very itchy. I’ve The next couple of days I had severe headaches, felt un well and blisters started forming on my scalp and hair line. Then on my neck and ears this angry redness was weaping. I ended up going to my walk in centre and was seen straight away. I was advised to take piriton regularly and antihistamine cream. I did this for a few days and had to go back to the doctors who prescribed me some ointment and more tablets and advised to use t-gel sensitive to wash my hair with. The salon has shown no interest in my problems and as well as paying for my hair and then the cost of my prescriptions etc and time off of work as the tablets make me drowsy. Where do I stand and what are my rights? My doctor told me I am entitled to compensation is this true and how do I go about it even though I know the hairdresser? Many thanks
Lmg291282 - 29-Nov-17 @ 6:47 PM
Hi, I have naturally dark hair. I wanted to have a silver grey (granny) look. I went for a hair test and was told they could achieve what I wanted. They said it would have to be done in stages at £120 a go. after the third visit the hair started to turn green. I went back in to complain 2 days later. They acknowledged something was wrong and would consult their head colourist. I just received a call to say that it is not possible to achieve my desired hair colour and that they will redye my hair to its original colour. I complained that it wasnt good enough. Their head of the salon has called back to say that they will refund only£120 and that I should get my hair recoloured somewhere else. I have spent over £350 with the salon to get green hair. I had to take days off work and incur travel expenses. What are my rights to get my money back
Sasha - 14-Oct-17 @ 3:55 PM
Mils - Your Question:
I paid £500 for a weave which I was told would be discrete and good quality. I had it installed on the provisions that I would definitely be able to tie my hair up with it. I have had it for 5 days and already hairs are sticking out the sides of the tapes and I cannot tie my hair up. Two people have pointed out the tracks to me already. Am I entitled to a refund? Thanks for your time.

Our Response:
Were you advised how long it would last? If the salon advised that it would remain unobstrusive and you'd have the ability to tie it up for a specific period of time, then you should go back and treat it as you would a faulty item. Please see our guide to the Consumer Rights Act 2015
ConsumerRightsExpert - 7-Sep-17 @ 10:04 AM
I paid £500 for a weave which I was told would be discrete and good quality. I had it installed on the provisions that I would definitely be able to tie my hair up with it. I have had it for 5 days and already hairs are sticking out the sides of the tapes and I cannot tie my hair up. Two people have pointed out the tracks to me already. Am I entitled to a refund? Thanks for your time.
Mils - 5-Sep-17 @ 9:27 AM
So I got my hair done for my birthday we're stationed in Fayetteville, NC right now. I thought I finally found someone to do great for me but I feel like I lost my money and left empty handed. So I got my hair done on Friday evening 7th a lace wig install that was made by the stylist(she had a lot of wigs she makes them) so the one I picked she said was Cambodian body wave 24-26 inch. She said the price was $680. So to have it installed whichjust sewed in round the head mostly the back and she placed a band in the back price was $120 for install. Her assistant braided my hair down for $25. So in total I paid $825 for this service and wig. Saturday I went back to lay the lace on the sides down because she forgot but told me I could do it at home. She did it then I purchased items for home use to carefor it. So Tuesday and Wednesday night at work I'm noticing I'm having a lot of Pain, itching,and Bad Burning to my head. So Wednesday I text and booked to have the wig removed (since she told me it could be worn without sew) I thought it was too tight. I endured through Thursday night miserable it was painful and burning. Friday I went in told her what was going on and got it removed I was charged $15 for that so now total $840. She was busy(i booked) but put the wig on my head lace standing up across my head and put two Bobby pins on each side. The assistant was saying my scalp was red and the braid in the back had to be removed it was so painful. So she ended up telling me she used a piece of synthetic hair in the back and I probably had a reaction because she saw a lot of redness. After the stylist put the wig on I asked her what to do about my head she told me "Oh you were serious" she told me to put peroxide and tea tree oil and I hate you couldn't wear the install you paid for I'll discount your next wig purchase. So on the way home i had to remove the wig it was so painful, irritated, and burning to the back i had an appointment somewhere else so I had to wear my braids that were left in. I told the stylist I needed to talk with her was she still at the salon she called me later I told her what did I need to do because I'm in pain,burning, it was even painful to move my neck. Everything I put back there it would burn even more i was so miserable still am I can't do anything to the back of my head. She told me she couldn't do a refund but could give me a shampoo and style and see if anyone wanted to buy the wig but she assured me it wasn't her wig that it had to have been the piece of hair that was used. That just doesn't seem right at all. Now I'm thinking I don't even want a shampoo or nothing else from there because I'm afraid something else may happen even worse than now because in 25 years of getting my hair done this has NEVER happened I honestly just want my money back. Pain was inflicted on me by them and I PAID for it and get nothing back. I would never try to be rude or anything but that just doesn't make sense. W
Pretty - 17-Jul-17 @ 7:54 PM
My son had his hair dyed and it is absolutely nothing like the colour he asked for, he suffers from social anxiety and was afraid to tell them at the time he didn't like it so I went in later the same day, they offered to put it right however he is too afraid to go back there, what else can we do? It cost £ 100 his hair Haa turned bright blue and pink on top (parotid colours), he had shown them a picture of dark lavender blue/dark silver which was nothing like what he ended up with
Slettie - 17-Jun-17 @ 3:31 PM
I went to the salon today showed my stylist some pics on my phone as I'd decided to go a cooler blonde with highlights and some darker brown to break it up a little. She put the foils in, left me for half hour and etc etc as she blow dried my hair I thought it looked dark but stuck with it until she finished, I instantly said it was very dark and that I hated it, and How much older it made me look! I said it looked like a wierd grey colour! I had been blonde before she had done this and it looks like it isn't blonde at all now. Anyway she looked in the book and is fitting me in to put some bleach foils in 2 days time. I'm really hoping she doesn't try to charge me. I have re looked at the picture I had initially showed her and my hair colour is nothing like it! I've been a regular client there for 2 years so I am hoping this is rectified free of charge. I will show her the picture again when I go and I will point out that there is no resemblance, I will refuse to pay if asked because I paid £93 for this terrible colour!!! I feel so horrible and awkward but she has let me down on this occasion badly. I look awful and won't be happy until I am sorted.
Emsie - 1-Jun-17 @ 1:43 AM
I wanted hair extensions, I found her ad on craigslist, I met with her told her that I wanted 18 " wavy blond hair,, she said not a problem, came backthe next day, and the hair she had was not wavy, it was straight, I told her that i asked for wavy hair, she said whatever style i put in it while its wet, will hold that style, I trusted her,, BIG MISTAKE!,The hair shesewed in, was frizzy and I couldn't work with it at all, I contacted her, and she saw the way it looked, & saidOh, that must be aBad Batch of hair,,& toldme to come back the next day,, so now its over 2 weeks, since i had thaT SERVICE DONE,,, SHE WAITED TIL IT WAS A HALF HOUR TIL i GOT THERE & SHE CANCELED,, SHE SAID SHE WASGOING TO ORDER THE HAIR,, SHE THEN CANCELED AGAIN, i TOOK THE EXTENSIONS OUT MYSELF, & CALLED HER & SAID I WOULD LIKE MY MONEY BACK, SHE SAID NO, BECAUSE SHE CANT RE USE THE HAIR
nORTYOURS2 - 31-May-17 @ 3:08 PM
Gerri - Your Question:
I went to a hair salon to get my hair dyed, had the picture of what I wanted and showed to the hair dresser and showed her what I didn't want. My hair had already been dyed vintage red box dye from the store but hadn't been dyed in a month. The Color I wanted was red with caramel highlights. SHE SAID SHE COULD DO THIS and said no worries. after sitting with foil in my hair for over an hour, she checked under the foil and it wasn't pulling past a light pink. So we left for a little longer but it still wasn't pulling. She said she didn't think my hair would have been that hard to pull. So she said we would wash that out and see what we could do. Ended up just putting lighter red highlights. After the next few day's I was getting more upset cause I didn't get what I was wanting and she said she could do it. If I would have known she couldn't (as I told her later) I would have went with something else or nothing at all. It's been about two weeks now and after two washes the light red highlights are slowly getting the pink look back. (not to mention she put the light red highlights in while my hair was still wet). What can I do? I contacted her and she said she was sorry I didn't like it but she's afraid if she bleaches it, because she had already used some bleach in with the caramel, that my hair will burn and I will be even more unhappy. What do I do though? She said she could do it but didn't deliver.

Our Response:
Maybe if your hair is unable to take certain types/colours of dye, the hairdresser had no choice but to do what she did? You must give the hairdresser a chance to rectify the problem (you should have complained straight away really). If they refuse or it doesn't work then you can go to an alternative salon and claim back the cost.
ConsumerRightsExpert - 19-May-17 @ 9:21 AM
I went to a hair salon to get my hair dyed, had the picture of what I wanted and showed to the hair dresser and showed her what I didn't want. My hair had already been dyed vintage red box dye from the store but hadn't been dyed in a month. The Color I wanted was red with caramel highlights. SHE SAID SHE COULD DO THIS and said no worries. after sitting with foil in my hair for over an hour, she checked under the foil and it wasn't pulling past a light pink. So we left for a little longer but it still wasn't pulling. She said she didn't think my hair would have been that hard to pull. So she said we would wash that out and see what we could do. Ended up just putting lighter red highlights. After the next few day's I was getting more upset cause I didn't get what I was wanting and she said she could do it. If I would have known she couldn't (as I told her later) I would have went with something else or nothing at all. It's been about two weeks now and after two washes the light red highlights are slowly getting the pink look back. (not to mention she put the light red highlights in while my hair was still wet). What can I do? I contacted her and she said she was sorry I didn't like it but she's afraid if she bleaches it, because she had already used some bleach in with the caramel, that my hair will burn and I will be even more unhappy. What do I do though? She said she could do it but didn't deliver.
Gerri - 18-May-17 @ 2:29 PM
I had black hair and got it done in a hair dressers as everyone was recommending it to me I wanted to go brown with blonde through it I have had 7 sessions and it cost me €610 , I done the 7 go last week and my hair had turned out awful it had 3 colours in it the top is yellow, then white and the bottom are ginger I'm not one not one bit happy with it and when I rang to tell her she told me it is what I asked for , I was at a different hair dressers this morning and she told me that my hair is so damaged I can't put any products into !! I didn't leave the house in a week today was my first time out and I've to go back to school Monday which I doubt I will !! Can anyone tell me how would I go about this please
C walsh - 19-Apr-17 @ 12:48 PM
Kym - Your Question:
Ok so I went to a salon to get ombré done to my hair, showed the lady what I wanted done but when she done it it wasn't the colour I wanted but she curled it and it looked ok so I went home washed it the next day and when I straightened it it was hideous, there was a huge line through my hair so I went back and the same lady said she'd fix it but instead she put more bleach on my hair and it didn't really do much it just looked brighter on the ends, again she curled it so I couldn't see what it really looked like, anyway the next day I straightened it again and it looked even worse than the first time, so I went back and see the manager and she could see how bad it was so she said she would fix it, so she put another colour through my hair to fix it but still this was the 3rd time I had stuff put in my hair and it still looked awful and patchy, so she said to go back again which this was be the 4th time so I did and it looked no different, she was messy with my hair, put kitchen roll in it instead of foils and when I said I still wasn't happy she got the ump and said I'm done with your hair and walked off, I paid a lot of money to get my hair done for it to be ruined and now I've come up in loads of spots through my head, I want to take it further as they wouldn't give me my money back, can you please help me or tell me who I can go to to take it further?

Our Response:
If the salon will not give you a refund,you feel that the job was not satisfactory and you don't think they have done enough to attempt to repair the damage, you should pursue it via the small claims court.
ConsumerRightsExpert - 27-Mar-17 @ 2:37 PM
Ok so I went to a salon to get ombré done to my hair, showed the lady what I wanted done but when she done it it wasn't the colour I wanted but she curled it and it looked ok so I went home washed it the next day and when I straightened it it was hideous, there was a huge line through my hair so I went back and the same lady said she'd fix it but instead she put more bleach on my hair and it didn't really do much it just looked brighter on the ends, again she curled it so I couldn't see what it really looked like, anyway the next day I straightened it again and it looked even worse than the first time, so I went back and see the manager and she could see how bad it was so she said she would fix it, so she put another colour through my hair to fix it but still this was the 3rd time I had stuff put in my hair and it still looked awful and patchy, so she said to go back again which this was be the 4th time so I did and it looked no different, she was messy with my hair, put kitchen roll in it instead of foils and when I said I still wasn't happy she got the ump and said I'm done with your hair and walked off, I paid a lot of money to get my hair done for it to be ruined and now I've come up in loads of spots through my head, I want to take it further as they wouldn't give me my money back, can you please help me or tell me who I can go to to take it further?
Kym - 26-Mar-17 @ 8:59 AM
So i had my hair done at a local salon..a cut colour .. I showed her the picture of what i wanted and agreed to do it.. Anyway was near dark outside when finished so once home i asked my other half to take a PIC..it was nothing n i mean nothing like the PIC..i had been left ginger!.. My hair was dark brown and what i asked for was fee highlight here n there.. Anyway contacted salon agreed to do a colour consult and rectify the problem..went to there other salon to let the manager do it.. Thought be a great option...no..its now got slipped lines in from foils.. Its a right mess..i cant have my hair down or half up n down..its breaking on the blonde!!.. Again contacted salon n said would give Me a refund..im still waiting 4 days later..i also havr to noe go elsewhere to get this sorted..where do i stand???
Hev - 24-Mar-17 @ 8:04 AM
Rezy- Your Question:
Please can you help me I had a new set of hair extensions put in which cost me £300 within less than two weeks I've lost at least 10 strands of hair I contacted my hairdresser and she said she would charge me for putting them back in which I felt was totally wrong when they were done less two weeks.(I didn't go back) Then I contacted later to ask her when my maintenance appointment was booked in as I forgot to write it down and she told me she didn't want to do my hair any more so I've paid £300 For nothing as there is no one else round where I live that does these sort of extensions. Can she do this I think she should give me my money back if she's not prepared to do my hair any more I've had them in less than a month now and if I want to continue having hair extensions I will need to find a different technician which means I will have to take all this hair out and have a new applied.

Our Response:
What was the agreement when you had the first extensions? If you think the original extensions were "faulty"or "not fit for purpose" you still have rights under the Consumer Rights Act 2015. See our guide to the act here
ConsumerRightsExpert - 23-Mar-17 @ 2:45 PM
Please can you help me I had a new set of hair extensions put in which cost me £300 within less than two weeks I've lost at least 10 strands of hair I contacted my hairdresser and she said she would charge me for putting them back in which I felt was totally wrong when they were done less two weeks.(I didn't go back) Then I contacted later to askher when my maintenance appointment was booked in as I forgot to write it down andshe told me she didn't want to do my hair any more so I've paid £300 For nothing as there is no one else round where I live that does these sort of extensions.Can she do this I think she should give me my money back if she's not prepared to do my hair any more I've had them in less than a month now and if I want to continue having hair extensions I will need to find a different technician which means I will have to take all this hair out and have a new applied .
Rezy - 23-Mar-17 @ 1:36 AM
Two days ago I went to my friends stylist to get my hair dyed Burgundy. She did my hair turned away from the mirror sonI couldn't see anything she was doing. The color ended up coming out about two to three shades lighter then I wanted but I was ok with the color. she proceeded to blow and wrap my hair. When I finally got home I unwrapped my hair only to find my hair completely chopped in certain parts! My hair is down my back the pieces that are chopped are no longer than an inch. ?? I'm goingback to her tomorrow and I want to ask for my money back and/or some kind of treatment to regrow those chopped areas. Do you guys think that request is appropriate?
Day - 21-Mar-17 @ 10:24 PM
So, I had waist length hair and need a change instead of my usual layers. Booked an appointment with RUSH earl's court branch with a consultant. I wanted an "A-line blunt long bob". The quality of the service was below average. My hair was not blunt at the back. It's uneven. The length is wrong and for the price paid (consultant is the most experienced level at RUSH salons), it looked horrid. The hair was blow dried, no straighting nothing, I was not even given a mirror to check out the back of my hair. Was very disappointed and sent them an email. A refund is a remedy but waiting 1-2 months with a bad haircut, till your hair grows back to fix it is not worth it! Always stick with your regular stylist and never go to a new person when considering a drastic change. Salons give employees titles and price ranges but there'S no quality control in these franchises. They claim to be consultants, but where's the proof? The websites don't even offer a list of their employee names with titles. How do we know, we are getting what we paid for?
SP - 13-Mar-17 @ 3:14 AM
My hair appointment before last I was left with hair color in too long while the hair stylist stacked up another appointment and made me wait while she foiled another client's hair. This led to my beautiful blonde hair lifting too much and looking like a platinum blonde. Up until that appointment it had beautiful natural looking tones and was multi tonal. I discussed the idea of going down one hair shade to tone it down.I liked the shade of blonde my stylist had and she said it was at least 5 shades down from what I currently had.Well, let me tell you, she didn't go down 1 shade, she completely changed the color of my hair altogether.My hair had the classic greening around the edges as if I had been swimming in a pool, it also had the old lady bluing tint to it. To say I was unhappy with the color was putting it mildly. I called the salon back mere hours after I had my hair done only to receive a call back the following day from the owner, my stylist, telling me that it was a beautiful shade and that I would have to wait until my next appointment. WHAT??? I'm the customer and if I say I'm not happy with the color, what the stylist thinks is null and void. It's my hair and I know how I want it and also what color.It's a completely different color now, my only alternative to to go to another salon ASAP and have it fixed at my expense. I will return to said salon, but since my stylist is also the owner she will no longer receive a tip of any kind.After all, you're not supposed to tip an owner as we all know.I've noticed that she can do a wonderful job but don't dare say that any cut and or color didn't come out as the customer wanted, she'll turn cold and tell you that it looks nice, and refuse to remedy the situation.In other words, your words will fall on deaf ears. y
PuddingTane45 - 4-Mar-17 @ 7:23 AM
I had this mobile hair dresser come to my house " last July...she has trimmed my hair be for and made a nice job of it....my hair is just a simple bob..she started to do a dry trim..I had no mirror in front of me to see how she was trimming it...With her doing it be for I just thought it would look nice...when she went I looked in the mirror and cryed" I went on holiday and felt like a freak..I stayed in my caravan and would not come of the site...One side of my hair is thick and the other is thin..With lines just hacked any were..I was going to put her in a small claims court...I found out she has no certificates or insurance for hair dressing....This woman has made me ill ...I'm doing my hair 4 times a day...I've had to go to a salon and get a hairdresser to cut my hair back into a bob...she couldn't believe what she had done...There must be laws that state she has to have insurance and be a trained hairdresser...she has made me ill 8 months of he'll...and anther 8 months for it to grow back....
molly - 2-Feb-17 @ 4:19 PM
Hi I need some advice I had a weave fitted 7 weeks ago I done everything she said to do at first the front kept coming loose which she corrected twice and the third time I had to pay 40 pounds then it came loose again the hair snapped off leaving me with a ball of Matt on my head I couldn't brush it and it looked awful when I had it taken off it was poorly fitted when I told the hairdresser I wasn't happy sent her pictures she said it was my fault for not maintaining it and over straightning it but I did look after it I've asked for a refund she won't give me one but said she will send the hair to the suppliers to see if it's a bad batch or my fault what can I do if they say it's my fault when I know I've looked after it I've spent over 300 pounds on it I'm gutted I've had to go to a different salon for new expressions and to have it taken off
Harry - 23-Jan-17 @ 9:46 PM
I had hair extensions done and I was told that Indian extensions is £250 and Russian is £300 and they are better. I also requested dark colour on the top and light underneath, which I didn't get. It's been a week and my hair is falling and it seems that I cannot do anything about it. So please can you help? Thanks Elaine
Elaine - 20-Dec-16 @ 2:51 PM
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