What this tool does

When eBay's Money Back Guarantee team rejects your claim, it can feel like the end of the road. This interactive tool analyses what went wrong and maps out your remaining options, whether that's appealing through eBay, escalating to your payment provider, or taking the matter further.

The tool cuts through eBay's often confusing rejection messages and explains in plain English why your case failed, then gives you specific next steps based on how you paid, what you bought, and what evidence you have.

When to use it

Use this tool immediately after receiving a decision that goes against you from eBay's Money Back Guarantee team. The sooner you act, the better your chances, as most appeal windows and chargeback deadlines are tight.

It's particularly helpful if you're unsure whether eBay's decision was correct, or if you suspect there might be other routes to getting your money back that eBay hasn't mentioned.

How it works

You answer seven straightforward questions about your purchase, the problem you experienced, and how your claim was handled. The tool then explains the specific eBay policy or PayPal rule that likely caused your claim to fail, honestly assesses how strong your position still is, and provides a clear action plan.

For each recommendation, you get practical details like deadlines to watch, evidence to gather, and exact contact methods. Nothing you enter is saved anywhere, and there's no need to create an account or provide personal details.