Home > Tradespeople > What If Your Plumber Makes Mistakes?

What If Your Plumber Makes Mistakes?

By: Chris Nickson - Updated: 13 Sep 2019 | comments*Discuss
 
Plumber Plumbing Plumbing Problems Pipes

Plumbers have a reputation not only for charging a lot, but doing most jobs very quickly and gleefully claiming their full money. Even if it’s something as simple as replacing a washer on a tap, you still end up paying for a full hour of their time.

That can seem frustrating, but the truth is that good plumbers are in short supply, and always busy (you’ll never see a poor plumber!). They’re very skilled, and the work can be demanding. When you have plumbing problems in your kitchen or bathroom, however, that’s a good thing. You don’t want some cowboy coming in and working on your pipes. A defect in that can leave leaking plumbing and a house deep in water.

Finding A Good Plumber

It’s not always easy to find a good plumber – all too often the first time we look for one is when we have an emergency plumbing problem, a leak or heavy drop, and then we want it fixed immediately.

You’ll find plenty of plumbers in the phone book, but that alone doesn’t mean they’re good. However, there are steps you can take to sort the plumbing wheat from the chaff.When you talk to the plumber there are several basic questions to ask. How long have they been in business – for obvious reasons, the longer the better. What references can they provide (and if it’s not an emergency, follow up on them). Are they insured? That’s vital, because it means that if a problem occurs, then your property – and those surrounding it – is covered. Is their work guaranteed, and preferably with a guarantee backed by insurance? Do they belong to any trade organisations? If they say yes, don’t simply take them at their word – check. If it’s the Association of Heating and Plumbing Contractors, that’s best of all. Not only do they have a code of practice (as do all trade bodies), but if for some reason your plumber vanishes or goes out of business whilst doing your work, another member will finish the job for you (but – and this is important – only if your original plumber followed their code of practice).

Find out their charges, not just the hourly rate, but also if there’s a call-out fee, which is the case with many plumbers. If the job isn’t urgent, solicit estimates from several plumbers. Likewise, find out when they would be able to begin and would expect to finish.

Where extensive materials are involved – in a new bathroom or kitchen, for instance – you might well have to pay some money upfront, at the very least a deposit. Beware, however, if the plumber demands the full fee before beginning work. Agree on a price for the job before any work begins.

You should also have a contract with the plumber, stating costs, time frame and guarantees. This works in your own interests, although it’s not mandatory to ensure your consumer rights with plumbers?

What If The Finished Plumbing Isn’t Good?

What do you do if the finished plumbing simply isn’t good enough, the pipes leak or you still experience plumbing problems? Talk to the plumber; if he’s reputable he’ll fix the problem at no extra cost.

What should you reasonably expect from a plumber? As with any tradesman, that the work is done within a “reasonable” time frame, with proper skill, and at a “reasonable” cost.

If that doesn’t work and he belongs to a trade body, complain to them, and they will work to find a resolution; that’s part of their job.

Ultimately, you can take the plumber to court – unless it’s a big job, small claims court should suffice, and the charge to file there is minimal. Keep records and take photographs of the job as it progresses that you can present as evidence.

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
[Add a Comment]
Got a plumber to refit my bathroom. After a week the flat downstairs came back from holiday and said there was a leak in their room directly below. Got the Plumber to come back out. He stopped the leak and said he will repair their ceiling once it's dried. The plumber has checked the room now its dry but flat below want him to replace the plasterboard, he only wants to fill the cracks and paint, said it does not need a new plaster board.. Both parties are now putting pressure on me to pay for the repairs as Plumber is not willing to repair the ceiling extensively and will not deal with each other directly.. What should I do??
Ap - 9-Sep-19 @ 9:41 PM
We bought a very old house that had been fully renovated internally less than a month ago. The toilet is leaking from the back. Is the renovator liable to repair it as he fitted it and it is less than a month old? Thanks
Gill - 8-Jul-19 @ 7:26 PM
Had some taps fitted two months ago by a handyman. He fitted my kitchen taps and bathroom taps. All seemed fine but I had a leak yesterday and soaked the floors and flat below. Can I blame someone who fitted new taps 2 months ago when it hasn't been a problem since the work was done?
Web - 6-Jul-19 @ 6:12 PM
I have called plumber for faulty valve on hot cylinders, Something went wrong, the hot water came from hot cylinders, and flooded some area of my house. They have to replace a hot cylinder, but now I received a bill of 1,188 bill for the plumber ‘s fault. Do you think I they asked too much?
Tina - 13-May-19 @ 11:49 PM
Hi we have had a bathroom ripped out and bath replaced with a shower. Quote was for 8.5 days two fitters 300.00 per day. Plumber left us with no basin and incomplete tiled shower that did work and a toilet that was not secured to the wall and wouldn’t flush whilst he went on holiday for a week. The job took 16 days but I’d not finished!! The bathroom is tiny. He initially said because he delayed two start dates if it went over he would swallow the cost. Fitting was 2550 he had now invoiced us with a new bill consisting of 3600 labour! No point did he say he wanted more money. Whilst he did work late some days he hadn’t started the works until late morning. He also stated shower tray glass doors etc were cheaper that original quote. Whilst he quoted for two fitters for 4 days initially he was on his own and the first two days it was his nephew of school age who was on study leave who helped ripped out the bathroom. There have been several others issues but everything is getting acrimonious and we have lost all confidence in him. We have asked him to reduce the bill. Any advise anyone how to proceed? We have been accommodating the whole time but it had been a nightmare. We have never ever had issues with workmen before and we have had numerous building projects completed on our house. Our first bathroom from Rip out to fitting and tiling took 5 days from start to finish one plumber and one tiler.
Exasperated - 12-May-19 @ 3:19 PM
I have a completely new bathroom fitted and everything seems to be wrong and all the other bathroom companies who have inspected it have suggested it should be all done again. One of the main issues is the shower tray is not level with the water flowing away from the waste pipe. I am hoping to take the original bathroom fitter to court, will a report from a new bathroom company with my photographic evidence be enough to prove my claim or do I need a professional accessor to give written evidence.
Kath - 20-Mar-19 @ 1:46 PM
We bought a new build 3 years ago and we have just had a leak coming through our living room ceiling. We contacted the plumbing company who installed it as we had their details from our house details. The plumper had to cut into our ceiling in several places to identify where the leak was coming from. When her found the sauce he said that the pipe hadn’t been fitted properly in the first place. The only reason it’s took so long to leak is because we rarely use the upstairs heating.. he took photos and contacted his boss and told us he would send a report in. We contacted the building company who had built our house and they said they had received the report and said they it was a faulty connection were taking no further as we were not covered anymore. And advised us to contact the manufacturerWho is responsible for the damage? Do,we have any legal rights as we have been in the house 3 years
Shell - 28-Feb-19 @ 6:02 PM
We have just had a plumber come round and unblock a blocked drain. He insisted he needed to see behind the toilet first, even though we knew the issue was a blocked drain.He then proceeded to saw a very large hole into the plasterboard behind the toilet, had a very quick look and said "yep, everything fine here", went downstairs and unblocked the drain in a matter of minutes. Is he liable to pay for the damage to our wall, considering he never needed to do this in the first place?
CJ - 31-Jan-19 @ 5:08 PM
I had some plumbers move a radiator and now 3months later a leak has occurred I called another emergency plumber out to stop and fix the leak. Can I claim off the original plumber?For the emergency plumbers time and the damage to my property I did not contact them at the time to fix it, just got another plumber to come out
Alicat - 6-Dec-18 @ 7:59 PM
I had a leak in the piping for a re-circulation pump for hot water heater which caused minor flooring in my condo on Thursday afternoon. I called in a professional plumbing company to fix the leak. The plumber came out and spliced the leak in the pipe but did not address the re-circulation pump. These pumps are not designed to run dry and in fact the company had replaced several of the units in the condo building.The next day the pump locked up because it ran dry during the break, which is typical as noted in the documentation from the manufacturer. As a result of the pump locking up, the piping swelled and broke flooding my entire condo unit,2 units below and the lobby area. The plumbing company returned and this time bypassed the failed pump to resolve the matter. Seems they should have replaced the pump on the initial repair ,understanding that it ran dry on the first call out or at minimum , bypassed the pump at that time. Additionally, they encountered this exact failure previously in another unit within the complex.I assert they were negligent in their repair and caused the subsequent and catastrophic water damage to all units and therefore liable. They are statingthe pump failure to be a separate unrelated incident and therefore no culpability on their part. What are your thoughts on this?
Greg - 14-Nov-18 @ 10:00 AM
We have a plumber in to re do our ensuite. We have emptied our bedroom to give him more space. He has damaged a wall- he said the tiles were rotten and it caused the wall is split on the otherside -hallway. He doesn’t seem to want to fix it unless we pay. There are also four leaks in the room downstairs. What are our rights please
Smithy - 24-Sep-18 @ 8:48 PM
Li3a - Your Question:
I had a plumber come out on Friday to repair the valve inside my toilet. However on Sunday night (2 days later) I had a leak that brought some of my ceiling down. The plumber cane straight out at 9.30pmAnd isolated the issue and was really good about it but blamed a stop valve that has been in my house since new (11 years) saying it has just been wedged in. However I had never had any problems with it and he was the last one to touch it. He has offers to come back and resolve the issue (no mention of costs) I did ask and he said not to worry? Is he liable for the plaster work and electrician. I had to shut all my electrics down as the fuse tripped. Thanks

Our Response:
We don't know enough about the job that he did. You should wait and see what he offers to do to make reparations before deciding what to do next. An independent plumber will be able to look at the work and assess whether your plumber was at fault.
ConsumerRightsExpert - 14-Aug-18 @ 11:00 AM
I had a plumber come out on Friday to repair the valve inside my toilet. However on Sunday night (2 days later) I had a leak that brought some of my ceiling down. The plumber cane straight out at 9.30pm And isolated the issue and was really good about it but blamed a stop valve that has been in my house since new (11 years) saying it has just been wedged in. However I had never had any problems with it and he was the last one to touch it. He has offers to come back and resolve the issue (no mention of costs) I did ask and he said not to worry? Is he liable for the plaster work and electrician. I had to shut all my electrics down as the fuse tripped. Thanks
Li3a - 13-Aug-18 @ 2:29 PM
Woozle - Your Question:
We had a complete bathroom refit done last year which involved old bathroom being ripped out a wall knocked down (as it was a sep loo before) a new wall and all new stuff put in and floor tiled. We had several problems during the job as it was one guy doing all the work and he was rushed and made mistakes. We had various leaks which he had to fix during the job and then after he came back twice to fix a leak under the sink. It damaged our sink unit and when we contacted them about it they said they would decide what to do and get back to us. They never did despite repeated requests. Cut to a week ago when we found out a pipe under the bath has been leaking slowly for the past year or so. Also possibly due to a shift in the floor from previous water damage, a tile has broken and the toilet waste pipe is now leaking. We contacted them again and they blamed us for buying items without the British standard kite mark. They were all bought from Soak and I've gone back to them to request confirmation about kite marks. They eventually agreed to come back today to pull up the floor and check the extent of the damage, fix the leaks and repair the floor under the tiles. However they did not state they would pull up all the floor (as there has been leaks from loo, sink and bath) and when they arrived today had a big argument with my partner and have refused to take up any flooring at all.Our insurers won't cover faulty workmanship. We are going to contact APHC (who the plumbers are registered with) but what will they be able to do? Any advice is appreciated. Feel so stressed.

Our Response:
If you feel the plumbers are to blame, you may need to take this to the small claims courts for compensation. The plumber should have liability insurance which should cover this.
ConsumerRightsExpert - 27-Jul-18 @ 11:43 AM
We had a complete bathroom refit done last year which involved old bathroom being ripped out a wall knocked down (as it was a sep loo before) a new wall and all new stuff put in and floor tiled. We had several problems during the job as it was one guy doing all the work and he was rushed and made mistakes. We had various leaks which he had to fix during the job and then after he came back twice to fix a leak under the sink. It damaged our sink unit and when we contacted them about it they said they would decide what to do and get back to us. They never did despite repeated requests. Cut to a week ago when we found out a pipe under the bath has been leaking slowly for the past year or so. Also possibly due to a shift in the floor from previous water damage, a tile has broken and the toilet waste pipe is now leaking. We contacted them again and they blamed us for buying items without the British standard kite mark. They were all bought from Soak and I've gone back to them to request confirmation about kite marks. They eventually agreed to come back today to pull up the floor and check the extent of the damage, fix the leaks and repair the floor under the tiles. However they did not state they would pull up all the floor (as there has been leaks from loo, sink and bath) and when they arrived today had a big argument with my partner and have refused to take up any flooring at all. Our insurers won't cover faulty workmanship. We are going to contact APHC (who the plumbers are registered with) but what will they be able to do? Any advice is appreciated. Feel so stressed.
Woozle - 26-Jul-18 @ 10:11 AM
Hi, I had my bathroom ripped out and had visions of a lovely new bathroom but sadly the plumber did a terrible job and much of it is not fitted properly, the shower is wonky and leaks through the ceiling, the bath taps were not fitted properly and move back and forth, the toilet is not fitted properly and so on. I've been waiting nearly a year for him to come back, he hasn't, and keeps saying it's the shower trays fault, not his, that it's wonky, it was never level and moves when you step on it. I am beside myself and have a small child and feel it's dangerous. I paid part of it upfront, £1000, he now tells me he is stopping working for himself and has a new job so can't do it.....he's never finished it. Can I take him to court I took pictures of it and of him fitting the toilet lol.
MrsCross - 27-Apr-18 @ 8:24 AM
Baz - Your Question:
I have British gas plumbing cover, and they have been out to repair my shower fixture which is a bat tap/shower mixer located above my bath.Two weeks after the job was complete I have a brown damp patch on ceiling in room below bath. Called them back out and they say problem is seal around bath is faulty and not covered by their insurance as it's not a "plumbing problem". However I never had this problem before the plumber worked on the bath, are they liable for repair of bath seal and water damage to ceiling below?

Our Response:
You would have to be able to prove that the problem wasn't there before. Check the terms and conditions of the cover that you with British Gas.
ConsumerRightsExpert - 27-Mar-18 @ 3:13 PM
I have British gas plumbing cover, and they have been out to repair my shower fixture which is a bat tap/shower mixer located above my bath. Two weeks after the job was complete I have a brown damp patch on ceiling in room below bath. Called them back out and they say problem is seal around bath is faulty and not covered by their insurance as it's not a "plumbing problem". However I never had this problem before the plumber worked on the bath, are they liable for repair of bath seal and water damage to ceiling below?
Baz - 25-Mar-18 @ 7:22 PM
My ensuite shower tray, door and tiling was replaced two years ago as it leaked and caused damage to the ceiling below. The same problem has occurred today. Can I claim from the plumber who undertook the work two years ago.
LJ - 5-Mar-18 @ 11:06 PM
nlhome - Your Question:
A Vola kitchen tap, worth £800 of my rental property was leaking, and my tenant called Pimlico, who replaced the tap with an £80 tap. The tenant made it clear that this was a rental property. The plumber took the Vola tab away, and 'disposed of it'. Pimlico claims no responsibility for the financial loss, as the tap could have been repaired. On what basis can I make a legal challenge against Pimlico?

Our Response:
You'd need to seek legal advice. It's almost certainly "theft" of the tap though, if the tenant didn't give permission for its removal/disposal.
ConsumerRightsExpert - 2-Feb-18 @ 10:23 AM
A Vola kitchen tap, worth £800 of my rental property was leaking, and my tenant called Pimlico, who replaced the tap with an £80 tap. The tenant made it clear that this was a rental property. The plumber took the Vola tab away, and 'disposed of it'. Pimlico claims no responsibility for the financial loss, as the tap could have been repaired. On what basis can I make a legal challenge against Pimlico?
nlhome - 31-Jan-18 @ 12:55 PM
Yellowsun - Your Question:
Hello I had a plumber out for 20 mins last week to check if we still had a leak as my hubby had been trying to fix problem. The plumber said there was no leak. Paid 165, we pull up kitchen floor and let it dry out a week later and its still leaking. Ring plumbers bk the guy was supposed to b coming out no call bk in 24 hours. I get someone else to fix it as I have 2 small children and cant have a soaking floor. Its now fixed. Ive rang for my money bk but I keep getting passed to operatives with no luck. How can I escalate this complaint? Is there some sort of plumbing board?

Our Response:
There are various associations but it's only relevant if the plumber in question was a member. You could threaten him with the small claims court?
ConsumerRightsExpert - 30-Jan-18 @ 3:42 PM
Hello i had a plumber out for 20 mins last week to check if we still had a leak as my hubby had been trying to fix problem. The plumber said there was no leak. Paid 165, we pull up kitchen floor and let it dry out a week later and its still leaking. Ring plumbers bk the guy was supposed to b coming out no call bk in 24 hours. I get someone else to fix it as i have 2 small children and cant have a soaking floor. Its now fixed. Ive rang for my money bk but i keep getting passed to operatives with no luck. How can i escalate this complaint? Is there some sort of plumbing board?
Yellowsun - 29-Jan-18 @ 5:03 PM
Hello can any one advise? I had a Burlington shower unit which was about £600 the shower unit leaked and the plumber put a new shower unit in - there was no need to but the shower unit is in an extension and very small, so it was a smaller unit and gave more room so I agreed. I asked before he removed it if I could keep it due to its value and he agreed. It has now been "binned" and his company are saying I should have asked before it was removed (I did, but my word against the plumber) and that its not their fault. I don't expect the full value but I was going to take it to a reclamation yard where I was told i could get around £300 as it is chrome plated, solid brass and enamel and very good quality. i suggests that the company and i split the difference and they robed the invoice down to £2000 (taking £150 of)
Showerhead - 21-Dec-17 @ 12:14 PM
I had a kitchen fitted in March 2017. The company claim to provide excellent customer service and professional fitters. They sent one guy who did all the plumbing, electrics, joinery and gas cooker installation. On 6th December 2017 my kitchen flooded as a pipe to the hot water tap came away from the coupling. The emergency plumber who fixed it said it simply wasn't tightened properly and that the other end of the coupling was also slack and had been leaking "for quite some time". He advised taking out the units and checking for water damage to flooring and the wall. His opinion was the the plumbing work was not done by a qualified plumber. Am I within my rights to ask the company who fitted the kitchen to see the qualifications of the installer and what can I do if they refuse? Can I insist that they take out the units so that I can check for floor and wall damage?
elcottero - 8-Dec-17 @ 6:57 PM
Sam W - Your Question:
My mum recently had an accessible bath fitted by a reputable mobility bathroom company, which had good reviews on Which and Checkatrade, she picked one from 3 quotes, not the cheapest but they had a local showroom - so she did all the recommended things to avoid bad experience.The first time she tried the bath it caused a leak downstairs through the kitchen ceiling, the fitter returned, found the leak (by causing it to flood the kitchen a second time, and fixed it. They have agreed to repair/repaint the kitchen ceiling but claim "The waste pipe dislodged because it had not been pushed home fully when first fitted. The fault was pre-existing to our work and only became apparent after we fitted the bath." In effect they deny any responsibility and appear to feel that undertaking the repair was in effect doing her a favour. Is this a reasonable position for them to take or would it be reasonable to expect them to reduce the final bill slightly to acknowledge the distress and inconvenience? Once the leak was fixed she tested the shower and then found that seated or standing the curtain doesn't keep the water from running over the sides at both ends, and at one end this means it runs into the newly fitted drawers. They suggest this is very normal and that she uses towels to mop up the water. This seems very odd for a bathroom company specialising in the in the needs of the frail or disabled who have a higher falls risk, have you any thoughts on this?Overall their tone has been pressuring to receive the outstanding balance, no apology was received until she wrote to them a formal complaint, and in the complaint they seem keener to deflect any responsibility rather than acknowledge she was given poor advice. Other than not recommending them to her friends, have you any suggestions about how she could get some redress for the inconvenience?

Our Response:
She could try and seek some compensation to pay for having the job completely re-done by a professional/alternative company. It's likely that this might have to be done throuhg the court system unless the plumber is willing to settle in order to keep his reputation intact.
ConsumerRightsExpert - 27-Nov-17 @ 3:29 PM
My mum recently had an accessible bath fitted by a reputable mobility bathroom company, which had good reviews on Which and Checkatrade, she picked one from 3 quotes, not the cheapest but they had a local showroom - so she did all the recommended things to avoid bad experience. The first time she tried the bath it caused a leak downstairs through the kitchen ceiling, the fitter returned, found the leak (by causing it to flood the kitchen a second time, and fixed it. They have agreed to repair/repaint the kitchen ceiling but claim "The waste pipe dislodged because it had not been pushed home fully when first fitted. The fault was pre-existing to our work and only became apparent after we fitted the bath." In effect they deny any responsibility and appear to feel that undertaking the repair was in effect doing her a favour.Is this a reasonable position for them to take or would it be reasonable to expect them to reduce the final bill slightly to acknowledge the distress and inconvenience? Once the leak was fixed she tested the shower and then found that seated or standing the curtain doesn't keep the water from running over the sides at both ends, and at one end this means it runs into the newly fitted drawers. They suggest this is very normal and that she uses towels to mop up the water.This seems very odd for a bathroom company specialising in the in the needs of the frail or disabled who have a higher falls risk, have you any thoughts on this? Overall their tone has been pressuring to receive the outstanding balance, no apology was received until she wrote to them a formal complaint, and in the complaint they seem keener to deflect any responsibility rather than acknowledge she was given poor advice. Other than not recommending them to her friends, have you any suggestions about how she could get some redress for the inconvenience?
Sam W - 24-Nov-17 @ 10:51 AM
Tatiana - Your Question:
I live in a flat on the first floor and on 19/09 the management company of the building sent a plumber to my property because there was water leaking in a flat on the ground floor. The plumber reported that I have a leak in my bathroom. They didn't investigate any other flats and I was told that I have to get the leak fixed. I had my own plumber to come in and do a full investigation and following that the leak was found in a flat on the second floor.I need to have the damages in my bathroom repaired as soon as possible.I have complained to the management company and the maintenance company that they used.The management company said that they have raised an insurance claim but no repairs have started yet. What should I do next?

Our Response:
Ask the management company - what you can do about the damage to your property, how it will be paid for and how long it will take. Stress that the longer you leave it the more damage will be caused.
ConsumerRightsExpert - 17-Nov-17 @ 12:38 PM
I live in a flat on the first floor and on 19/09 the management company of the building sent a plumber to my property because there was water leaking in a flat on the ground floor. The plumber reported that I have a leak in my bathroom. They didn't investigate any other flats and I was told that I have to get the leak fixed. I had my own plumber to come in and do a full investigation and following that the leak was found in a flat on the second floor. I need to have the damages in my bathroom repaired as soon as possible. I have complained to the management company and the maintenance company that they used. The management company said that they have raised an insurance claim but no repairs have started yet. What should I do next?
Tatiana - 16-Nov-17 @ 2:52 PM
Had a new shower tray fitted on 9 November 2016 and last week a crack appeared In the tray running from the door towards the centre of the tray. The plumber who fitted it has just been round and mumbled under his breath that he should have put a central support structure in place when he fitted it. Is the tray faulty or is the plumber admitting bad workmanship? Question is he responsible for replacing and fitting new shower tray and making good any damage caused by his lack of structural support
Russo - 19-Oct-17 @ 8:53 PM
Share Your Story, Join the Discussion or Seek Advice...
Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • Kim
    Re: When Cosmetic Surgery Goes Wrong
    Hi..had a mini tummy tuck 2 weeks ago. Absolutely devastated. Scar is really high and up to the top if my hip bones... I…
    21 September 2019
  • Upset
    Re: What Can I Do When Goods I've Ordered Don't Arrive?
    I purchased Keto Pure from Go Healths on 28 March 2019. I have being sending emails and they…
    17 September 2019
  • UPPO
    Re: What Are my Rights on a Faulty Television?
    2 yr Oled55 inch purchased from Richer Sounds. Failed attempt so far with LG but now addressing my consumer…
    13 September 2019
  • Shaz
    Re: Buying a Used Car: Your Rights
    Hi, my friend bought a used car from a well-known car dealer in Hemel Hempstead 6 months ago and a week ago it broke down (the…
    10 September 2019
  • Susan Moreland
    Re: Dealing With Cowboy Builders
    I got highly recommended by a manager, Richard, of a secondhand furiture and electrical shop, in Derby, to employed one of his…
    8 September 2019
  • iANa
    Re: Dealing With Cowboy Builders
    Trading Standards would be my first port of call with as much info you have about them and a list of other victims. Then I'd give…
    7 September 2019
  • David
    Re: Dealing With Cowboy Builders
    I started to get work done on my back garden In july, the firm called jj landscapes turned up at 5pm one night stayed 2 hours then…
    6 September 2019
  • IJA
    Re: Dealing With Cowboy Builders
    I was done out of tens of thousands of pounds by Neil Antony Packman and Zad Leonard McLeod trading as Smooth Transformations…
    6 September 2019
  • Yus
    Re: What Car Warranties Mean
    Hi i ordered a brand new A class from the dealer,which I received in June this year. A few days in to driving, I noticed a rattling…
    4 September 2019
  • Ang
    Re: Buying a Used Car: Your Rights
    We bought a second hand car which broke down within weeks but the garage responded quickly in having the car repaired in a…
    4 September 2019