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Buying a Used Car: Your Rights

Author: Chris Nickson - Updated: 5 June 2010 | Comment
 
Consumer Rights Used Cars Dealer Auction

Buying a used car is always a tricky proposition. It doesn't matter if it's last year's model or an old banger with plenty of miles on the clock; it's always a bit of a gamble. That makes it especially important to know your rights when you buy a used vehicle.

Buying From a Dealer

Buying a used car from a dealer is still probably the safest way to go, but that doesn't mean all dealers are 100% honest. What you need is someone established, with a good reputation. Ask your friends, or look for one with a trade association sign.

The Retail Motor Industry Federation or the Scottish Motor Trade Association can give you a list of their members.Does the dealer have his cars inspected? If so, by whom? Is it an independent engineer? Or is it by a motoring organisation? Don't be afraid ask for the report. It won't be that detailed, but it'll still be useful. You can also arrange for your own mechanic to inspect the car. However, if your mechanic misses a problem, the dealer won't be liable. The Sale of Goods Act covers used cars. That means they must be "of satisfactory quality" (allowing for the fact they're used), as "described to you," and "fit for any normal purpose," including any that you especially specify to the dealer. Warranties or guarantees don't affect these rights.

If something goes wrong after you've bought the car, go back to the dealer straight away. Explain the problem and how you want him to remedy it. If you aren't happy with what they say, contact Trading Standards (www.tradingstandards.gov.uk). If the dealer is a part of a trade association, they should be able to help you. If you belong to the AA or RAC, they can help, too.

Demanding a Repair or Replacement

If a car is faulty, the buyer has up to six months after date of purchase in which to reject the vehicle. You can demand a repair or a replacement, unless a replacement would cause "disproportionate or significant inconvenience" to the dealer - such as when a repair might be just as good/effective as a replacement or if the defect is minor - then a price reduction may be more appropriate.

The dealer has to prove the car was of satisfactory quality when sold, so there is no need for an independent car inspection. Put your concerns in writing to the dealer and give any additional evidence to support the problems.

Buying Privately

Buying privately might be a cheaper option, but it's much riskier, because you have far fewer rights. The only qualification is that the car needs to be "as described." If a private seller lies about the car's condition, then you can sue him.

Sometimes dealers pretend to be private sellers. It's an attempt to get rid of dubious cars and avoid their obligations. If you see several ads with the same phone number, watch out. If the seller is really a dealer, then your Sale of Goods Act rights apply.

Buying At Auction

Auctions can give great bargains - but you really need a proper knowledge of cars. Before you bid, read the auctioneer's conditions of business carefully. If the seller has a disclaimer on the car, then your rights might not apply.

Buying Online

Buying a used car from a dealer over the Internet can be a gamble, but you have the same rights as if you'd bought it in person. You may even have more rights, including a seven day cooling-off period.

Problems

It's always advisable to have an independent inspection and vehicle data check before you buy a used car. The vehicle data check will tell you whether a car's an insurance write-off.

If you discover you've bought a stolen car, you have a problem. The police can return it to the original owner, and you won't receive a penny back - and if you're buying it on credit, you'll still be responsible for the loan. You can sue the seller, of course, but if it's a private sale you'll have to find him first.

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Comments...

i bought a car from a trader now it's as developed a problem with the clutch pedalwith vibration/ pulsation its only been just ovea week after we bought it, the fault was not present when buying the car we been told it could bethe duel mass flywheel as this is what localgarages are telling useven the main dealer which is expensive to put right up to a £1000 repair the car cost £4000 ,the car as only covered about 230 milessince we drove it from the trader .you can still drivethe car but the fault is still there . the car as a rac warranty on it that covers the car for 6 months on some partsbut i think these would not cover this i not sure how this works do the trader still have to repair this if the rac will not pay out on the warranty .any help would be great ,
Ed - 21 February 2012 @ 9:54 AM
I bought a carjust over 3 months ago.My car now needs a new clutch which is looking like a repair bill of abut £350.On my receipt it says 'sold as seen'. What rights do I have?
Adam - 10 February 2012 @ 5:57 PM
Hi,Six months ago, I bought a Ford Fusion car from some cowboy dealer who did not advise me that the car had been involved in a major accident, after which the insurance company decided to write off the car. I only found out about the issue upon deciding to sell the car. I Have paid 5000 pounds for the car and I have been advised that the car is not worth much because it has been involved in an accident. On top of this, I have to carry out engine repairs on the car. Do I have any rights in this case, as it should have been the dealer's duty to inform me that the car was damaged, in which case I would probably never have bought it in the first place. Can I report this guy to the police and is there any way I can get my money back?
Marge - 29 November 2011 @ 12:15 PM
I have a car that is 4 month out of it's warranty. A couple of faults that I had 'repaired ' under the warranty have reappeared. Do I have any rights. I do not mind paying for wear and tear any problem I had not already experienced would be my responsibility but I just feel let down that these problems have not been fixed correctly first time but now I will have to pay
scavy - 9 November 2011 @ 2:07 PM
i bought a second hand car from a good dealer, i have had the vehicle for 8 weeks and it now requires a new engine, the dealer says he will fix it free of charge as it is well within the 6 month warranty, but it will take some time as it is a porsche and getting the engine is a problem, am i within my rights to ask for my money back.
martin - 10 October 2011 @ 2:29 PM
i recently bought a car privately and the person i bought the car from said there was no body damage or frame damage i purchased the vehicle unseen and it is a heap of junk and i ran an auto check and the vehicle has salvage title ( i never got title) and it is tmu (true milage unknown) he stated there was 72000 miles on it do i have grounds for a law suit???
i got screwed - 3 October 2011 @ 2:03 AM
I bought a car from a trader less than 3 months ago but the engine has failed. They told me to get a diagnostic from a dealer which they won't pay for and now it's been diagnosed they want me to pay £175 for the cost of the tow.. Please let me know if I need to foot these costs or whether I can force the trader to pay under consumer rights.
H - 26 August 2011 @ 10:52 AM
I got a car from the dealers 2 days ago and would like to know my rights as it only 3 doors open on it which we didnt know till we went to put my son in the back seat also just found out from a garage that the rear axle has fell apart and it needs about £900 spending on it to get right... also the clank seal has gone so i have a bad oil leak now.Also my lights are on all the time cos the switch is broken and needs a new part thats £153 ... the dealer is not being helpful and we said we would like to refuse the car but they didnt say anything... what can we do....
angelmini - 15 August 2011 @ 4:15 PM
I bought a car from a dealer and when I was going for the car I couldn't move the car because the gears were not shifting, it was stuck in just one gear. I had just finish paying for the car, but I had to leave the car with the dealer. I called back the following day and told them I didn't want the car anymore I wanted my money back. They are still forcing me to take the car even though I told them I didn't want the car because of the problem with the gears. Can you pls advice me what to do please. Thanks
ina - 20 July 2011 @ 6:31 PM
i bought a car 3 weeks ago from a dealer in toll bar doncaster...i have had to have to exhaust put back on as it was hanging off ..i didnt notice this when i bought it...since then i have also broken down & had to be rescued by the RAC...the cambelt has snapped whih also means it may have bust the engine in the process.... i rang the dealer..who laughed at me and said it was my problem not theirs.... what are my rights?? please help
jeannie newlove - 6 July 2011 @ 1:22 PM
i have purchased a brand new car ,4 months in the paintwork is showing signs of deteriiating, the day after pickup we had to have a chip on the edge of the door touched up, there are now chips all over the car ,the dealership has contacted the manufacturer who state they sell a quality product and are not interested and have suggested a product called chipex is used to rectify the problem any advice please
stt - 5 July 2011 @ 6:53 PM
My elderly parents recently paid a deposit of £500. to a reputable garage for a 1 year old car, they viewed a similar car but wanted a different colour, they were informed the garage could get the vehicle of there choice, it would take a week and they were required to pay the deposit (credit card). 5 days later they changed there mind as they felt they had been pushed a little hard by the very nice salesman, also theye were paying about £2000 over the top, can they get there deposit returned without a fight.thanks in advance
Andy027 - 29 June 2011 @ 1:58 PM
I bought a van from a private seller in December 2010 and did the hpi check and it came back clear.Now in June 2011 I have ben contacted by the Police who informed me that the van is stolen, although it has only been put on the stolen list since January 2011.I have spoken to the last owner, a rental company who say they reported it stolen at the end of 2009 and haven't seen the vehicle since.Where do I stand? The Police have been negligent in not putting the vehicle on the stolen list sooner or I wouldn't have boought the vehcile but find now I am probably going to lose it.Any advice?
Janine - 8 June 2011 @ 9:50 PM
It's now 3 weeks since we bought a truck from a dealer. The 4th day we took it in with problems with the gears. After a week, we had the same problems that they stated had been fixed. My husband is now having the same problems 400 miles away and trying to tow it back. When I informed the dealer, they act like it's our fault, but it's causing us money and losing time off work. What are my rights? Can someone help my situation?
noa - 31 May 2011 @ 3:47 AM
Hello, My husband bought a second hand motorcycle from a garage at the end of March.The bike was delivered and on riding the bike for the first time it wasnt working correctly so we arranged for a bike specialist to pick it up it has been in the garage for 6 weeks now and the mechanic has spent a lot of time fixing it and the cost will be between 250-350 pounds.I have emailed the garage to inform them the bike was not in working order when it was delivered and asked for compensation or money to pay for it to be fixed.The bike doesnt have a warranty can you advise please???
Mel - 26 May 2011 @ 7:15 AM
Why do car dealers get such a hard time? Why is there so much emphasis on Consumer Rights - what about the rights of the Seller? I agree with the previous post about not being told the truth about the number of keepers recorded against the vehicle and the advice you have given for a faulty vehicle, afterall these things happen, mechanical items develop mechanical faults at some time or another, but what about a Customer returning a car because after 3 months they decided they didn't like the colour! The excuse used was the car was sold as Black but the V5 said it was Green. Bearing in mind the customer viewed the vehicle and test drove the vehicle before committing to buy it surely is a clear indication the Customer likes the car. How many times do we see V5's with the incorrect information on? Is the Seller really responsible for what the V5 says even if the Seller did not register the vehicle with DVLA as "Green" and is the Seller responsible for the Customers change of mind? Is this a win win situation for the Consumer as it awlays seems to be???
jabes - 25 May 2011 @ 9:59 AM
I have within the past 2 weeks purchased a secondhand car from a reputable national car dealer, however it has developed some faults which they have agreed to send the vehicle to the main dealer for repair, however last evening the V5 came through the post and I was stunned to learn this 3 year old car has had 6 previous owners, at the time of buying I asked the salesman and he commented a couple of previous owners. I am concerned that if I want to sell it after a year or so I will not be offered anywhere near to its value based on what I paid, I would be gratefull for your advice many thanks Tony
Bill - 20 May 2011 @ 10:31 PM
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