Consumer Protection...
Below are our articles on the subject of Consumer Protection. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
A Guide to the Consumer Rights Act 2015
The new Consumer Rights Act simplifies previous legislation such as the Sale of Goods Act to make it more comprehensible to consumers. Our straight-forward guide…...
About Service Charges and Tips
Sometimes you pay a service charge with a meal, sometimes you leave a tip. How does it work - and how much should you leave, and when?...
How Are Price Comparison Sites Regulated?
The Comparison Consortium was launched in late 2008 and has a new code of practice - but what does it do?...
How Does the Advertising Standards Authority Help Consumers?
If you see an advert on the TV that you think is far fetched - the Advertising Standards Authority may be able to help...
Protection for Online Event Ticket Buyers
Find out about recent regulations for online ticket resale, which should help combat ticket scams....
The Consumer Contracts Regulations: Know Your Rights
The Consumer Contact Regulations protect you when buying online or at a distance. Know your rights under this legislation with our definitive guide....
Top Ten Consumer Complaints and How to Deal With Them
Consumer Direct report that used cars are still top of the list of complaints - but what about the others?...
What is the Proposed New Consumer Advocate?
You may have heard that we're getting a new consumer advocate - but what will they do?...