Ask Our Experts...
Below are our articles on the subject of Ask Our Experts. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Am I Entitled to a New TV?
Since more than six months has elapsed since a sale, what rights does a customer have on returning an item?...
Am I Entitled To A Refund?
When is an item considered faulty, and do you have to accept a shop credit note?...
Am I Liable For Faulty Hire Car?
What the law says about faulty hire car repairs...
Bought Extra Flooring on Shop's Advice: Can I Get Refund?
What can you do if you've bought too much flooring on a sales person's advice?...
Business With Foreign Company: How to Protect Myself?
What to do when imported goods don't arrive or meet their description...
Can A Refund Be Given After a Death?
Does the death of one party mean the other has to refund money paid under a contract?...
Can a Retailer Take Extra Payment Without my Authority?
Can a retailer take a payment on a card without authorisation?...
Can I Get a Refund After Damaged in Transit?
What are one's rights over the replacement of an repaired item damaged in transit?...
Can I Get a Refund for Missing Items in Kitchen Units?
Should a retailer replace faulty items, and what action can be taken on mis-sold goods?...
Can I Get a Refund on a Damaged Display Model?
Does the Sale of Goods Act apply to ex-display items?...
Can I Get a Refund on Watch Not Bought from a Shop?
Can you get a refund on a watch bought in the car park of a motorway services area?...
Can I Get My Credit Rating Changed?
Is it possible to have entries on your credit file changed?...
Can I Get My Deposit Back on New Build Property?
Does a time overrun on a new development contravene a provision of the Sale of Goods and Services Act?...
Can I Leave Without Paying if Card Machine is Not Working?
What can you do if a card machine isn't working in a petrol station - and you can't pay?...
Can I Return a Puppy to the Seller?
Even a puppy is covered under the Sale of Goods Act, with quite broad protection when bought from a retail business....
Car Hire Refund?
How do the Distance Selling Regulations apply to car hire?...
Could We Just Stop Paying On Our Time Share?
Is it worth defaulting on a timeshare agreement?...
Do I Pay a Delivery Charge for Faulty Replacement?
Although more than six months has elapsed since purchase, the circumstances mean the Sale of Goods Act should apply here....
Experience Voucher Expired: Can I Get a Refund?
If you buy a voucher for a gift experience or leisure activity, is it right that they can expire without you having derived any benefit from it?...
Faulty Plumbing Part: Can I Claim A Refund?
How long is a “reasonable” time for returning a faulty item under the Sale of Goods Act?...
Gardener Overcharged Us: Can We Refuse to Pay?
One of our readers felt he had been overcharged by a gardening company. Here's what to do when you're overcharged....
My Mortgage Has Increased Can You Tell Me Why?
Should a borrower have been informed that a mortgage break would mean increased payments after the break had finished?...
My Parcel is Missing What Can I Do?
How do you find a parcel that Royal Mail say has been signed for, but the tracking number shows is still in the sorting office?...
Should Bank Keep a Copy of Loan Agreement?
If a bank loses your agreement do you still have to pay?...
Should I Get Repeat Dental Treatment Free of Charge?
If dental treatment wasn't done properly, should it be re-done free of charge?...
Should I Pay for Internet Service When Internet is Down?
Does a long break in Internet service constitute a breach of the Supply of Goods and Services Act 1982?...
The Structure Warranty on My Sofa?
How can a customer resolve the problem of a sofa whose structure collapsed within three months? What legal options are available?...
What Are My Rights If No Terms Are Agreed?
What do you need to have in writing before authorising work to begin?...
What Are my Rights on a Faulty Television?
How long after purchase does the Sale of Goods Act 1979 apply?...
What Can I Do To Hurry Payment Up?
What consumer protection does someone have on an incident that happened in Australia?...