Home > Advertising and Selling > What You Need to Know About Door Step Selling

What You Need to Know About Door Step Selling

By: Chris Nickson - Updated: 6 Aug 2013 | comments*Discuss
 
Consumer Right Door Step Selling Trading

We've all had salesmen turn up on the door step. At times they're following up on a phone call you've received or made. At other times, though, they've arrived out of the blue, hoping for a sale. What can you do about them, and what are your rights if you buy something from them?

At First

Be very wary about letting salespeople into your home. Did you ask for them to call? Do they have appropriate identity? If you're interested in what they are selling, you can ask them to come back at another time that is more convenient for you - for example, when you have someone else with you, and are less likely to be pressurised by a sales pitch.

Always ask for an identity card and look at it carefully. Check their identity by ringing their company using a number from the phonebook, not a number they give you.

The Sales Pitch

The sales pitch can be very high pressure - one elderly man, for example, was subjected to fours hours of persuasion by a salesman before he signed. Don't let yourself be persuaded or flattered or made to feel that you need the product unless it's something you genuinely do need. Take control and make sure you ask the questions.

Never sign a contract on the spot, even if the salesman claims there are only a few of the item left. Check with other companies offering the same product first. Don't be hurried into a decision, even if they offer you a discount. The discount might simply mean the price was too high in the first place.

If You Decide to Buy

If you decide to buy, always get everything you've agreed with the salesperson in writing, ideally on the contract itself. If you change your mind about your purchase, the legal protection you have depends on whether the visit was 'solicited' or 'unsolicited'. You solicit a call if you respond to an advert or ask them to visit.

If the visit was solicited, and you asked the salesperson to come, then you don't have the right to cancel the contract. That makes it particularly important not to sign anything until you are quite sure the product or service is what you want and is the right price for you.

If the visit was unsolicited (for instance, if someone called in person or they phoned you to make an appointment without you asking them to) you have a cooling-off period of seven days to change your mind (you could have longer if the salesperson didn't mention your cancellation rights). You can cancel any contract that you've signed for goods and services above the value of £35.

Unless you need the work done urgently, never agree for goods to be installed during the cooling-off period as you may lose your right to cancel the contract. If you do change your mind, act fast. Cancel in writing and get proof of cancellation - keep a copy of an email or fax receipt or recorded delivery slip. Be aware that if goods (e.g., a fitted kitchen) are installed during the seven day cooling off period, you may cancel the contract, but you'll be liable to any costs associated with the installation (delivery and fitting, for example). Any related credit arrangements will remain in force, but no interest will be payable on any money paid within one month of cancellation or before the first installment is due.If you cancel the contract, and the goods have already been supplied to you, you must let the seller collect them and look after them in the meantime.

Door-to-door sellers must provide a notice setting out cancellation rights when any agreement is made. Failure to do so makes the agreement unenforceable. This is true whether a deposit is paid or not.

To exercise your cancellation rights, you must write to the trader (or any person specified by the trader in the notice of cancellation rights). Such written cancellation will, if sent by post, take effect at the time of posting.

Complaining

If you want to complain about a doorstep trader, contact your local trading standards department (www.tradingstandards.gov.uk). For more advice on your rights, or on how to deal with a particular problem involving doorstep selling, contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).

You might also like...
Share Your Story, Join the Discussion or Seek Advice..
Why not be the first to leave a comment for discussion, ask for advice or share your story...

If you'd like to ask a question one of our experts (workload permitting) or a helpful reader hopefully can help you... We also love comments and interesting stories

Title:
(never shown)
Firstname:
(never shown)
Surname:
(never shown)
Email:
(never shown)
Nickname:
(shown)
Comment:
Validate:
Enter word:
Latest Comments
  • locsel
    Re: Buying a Used Car: Your Rights
    bought AUDI TT tfsi 2011 52000 miles for 9900 on 20th aug 2019 after 6 days slave cylinder broke dealer took back to repair then…
    13 October 2019
  • Brogsy
    Re: Dealing With Cowboy Builders
    SA BUILDERS. ARMENIAN BUNCH OF UNSKILLED WORKERS. THEY SAY THEY DO EVERYTHING FROM GAS TO ELECTRICS. NOT A SINGLE TEST CARRIED…
    11 October 2019
  • Marls
    Re: What If Your Plumber Makes Mistakes?
    Plumer put new tap on got him back hot water runningslow fixed it charged £20 is that right
    10 October 2019
  • Henry
    Re: Dealing With Cowboy Builders
    Steer clear of Luke and Daniel Ray near Reading. Patio work overpriced. Payment demanded with threats to property. They may be in…
    8 October 2019
  • Ste65
    Re: Buying a Used Car: Your Rights
    we purchased a Ford Galaxy on a 58 Plate on finance. within first month it has work done on it by the Car Dealer.. ie-oil leak…
    28 September 2019
  • Giizmo49
    Re: A Guide to the Consumer Rights Act 2015
    I purchased a Sony TV for 3999£ just under a year ago. The tv has become defective through no fault of our own. The…
    28 September 2019
  • Glibly
    Re: How to Complain
    Had Recliner leather sofa’s for 4 months ( away from home one month). A working couple with no pets or children. Tear’s under cushions but Harvey’s…
    28 September 2019
  • Sarina
    Re: Buying a New Car: Your Rights
    Hi, I've just brought a new Qashqai on a 3 year lease, there seems to be a technical fault with it as it's costing me a…
    23 September 2019
  • Kim
    Re: When Cosmetic Surgery Goes Wrong
    Hi..had a mini tummy tuck 2 weeks ago. Absolutely devastated. Scar is really high and up to the top if my hip bones... I…
    21 September 2019
  • Upset
    Re: What Can I Do When Goods I've Ordered Don't Arrive?
    I purchased Keto Pure from Go Healths on 28 March 2019. I have being sending emails and they…
    17 September 2019