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Am I Entitled to a New TV?
Am I Entitled To A Refund?
Am I Liable For Faulty Hire Car?
Bought Extra Flooring on Shop's Advice: Can I Get Refund?
Business With Foreign Company: How to Protect Myself?
Can A Refund Be Given After a Death?
Can a Retailer Take Extra Payment Without my Authority?
Can I Get a Refund After Damaged in Transit?
Can I Get a Refund for Missing Items in Kitchen Units?
Can I Get a Refund on a Damaged Display Model?
Can I Get a Refund on Watch Not Bought from a Shop?
Can I Get My Credit Rating Changed?
Can I Get My Deposit Back on New Build Property?
Can I Leave Without Paying if Card Machine is Not Working?
Can I Return a Puppy to the Seller?
Car Hire Refund?
Could We Just Stop Paying On Our Time Share?
Do I Pay a Delivery Charge for Faulty Replacement?
Experience Voucher Expired: Can I Get a Refund?
Faulty Plumbing Part: Can I Claim A Refund?
Gardener Overcharged Us: Can We Refuse to Pay?
My Mortgage Has Increased Can You Tell Me Why?
My Parcel is Missing What Can I Do?
Should Bank Keep a Copy of Loan Agreement?
Should I Get Repeat Dental Treatment Free of Charge?
Should I Pay for Internet Service When Internet is Down?
The Structure Warranty on My Sofa?
What Are My Rights If No Terms Are Agreed?
What Are my Rights on a Faulty Television?
What Can I Do To Hurry Payment Up?
Advertising and Selling
Common Consumer Misconceptions
The Insurance Act 2015: The changing face of insurance?
Tick Boxes: Changes in EU Law
What is the Consumer Credit Directive?
What is the Local Authority Assured Trader Scheme?
What Labels Mean
What You Need to Know About Door Step Selling
Case Book
Consumer Protection for Vulnerable People: A Case Scenario
The Salesman Won't Leave: A Case Scenario
Unusual Case Histories from Trading Standards
Credit and Store Cards
Additional Guarantees on Credit Cards
Getting Credit When You Have a Bad Record
In Trouble With Credit?
Loyalty Cards: What to Expect
Top Tips on Making Credit Work for You
What Security Do Credit Cards Offer?
What to do if You are Rejected for a Credit Card
Why Store Cards Are A Bad Deal
Data Protection
Claiming Compensation Under Data Protection Act
Going to Court Over Data Protection
The Digital Economy Act and How Will it Affect You
The Problems With Automatic Data Processing
Using The Law To Protect Your Personal Data
What to do if Your Information is Incorrect
Dining Out
About Service Charges and Tips
Complain About Your Meal
Minimum Price for Alcohol Units: How Will it Affect You?
FAQs
Bought a Car from the Personal Ads: What Are My Rights?
Can I Return Something Because I've Changed My Mind?
Changing Your Utility Suppliers: FAQ
Delay on Sofa Ordered for Delivery Before Christmas: What Can I Do?
Getting a Good Deal on Credit and Loans: FAQ
Is the Shop or Manufacturer Responsible for Faulty Goods?
Returning a Gift to the Shop
What Can I Do When Goods I've Ordered Don't Arrive?
What If a Retailer I've Ordered from Goes Bust?
Who Can Help Me Get My Money Back?
Financial
Bad Investment Advice: New Ruling Could Equal Compensation.
Cash for Gold: What the Story?
Cashpoint Fraud: Scams Targeting the Elderly
Christmas Savings Clubs and Schemes: How Do They Work?
How to Avoid Extra Insurance Costs
Personal Loans and Your Rights
The Downsides of Pay Day Loans
The Insurance Act 2015: The changing face of insurance?
What Security Do Credit Cards Offer?
What to Expect From Your Insurance
Your Credit Report: How to Get Hold of it Online
Your Investment Rights
Your Rights As a Banking Customer
Your Rights On Bank Overdraft Charges
Health
Dentists - What They Should Do For You
Doctors - What They Should Do For You?
Private Health Care
Spa Treatments: Your Consumer Rights
The Lowdown on Diet Pills and Slimming Aids
What The NHS Should Deliver to Patients
Why Avoid Discounted Cosmetic Surgery?
Your Health Insurance Rights
Holidays
Booking a Holiday - What if it Goes Wrong
Holiday Lets: Is the Contract With Owner or Agent?
The Fake EHIC Card Scam
Timeshares and Your Rights
Your Rights When Buying Goods Abroad
Leisure
Problems When Terminating Gym Contracts
Spa Treatments: Your Consumer Rights
Unfair Charges: How I Took on a Gym Chain and Won!
What To Expect When Booking Entertainment
What to Expect When Booking Tickets
What You Get When Joining a Gym
Property
Council Houses - Your Right to Buy
Housing Insurance for a Rented Property
Housing Insurance For a Shared House
Let Your Property Properly
The Rights Of First Time Buyers
The Rights of Renters
Timeshares and Your Rights
What you Need to Know About Mortgages
Your Rights When Remortgaging
Shopping
A Guide to the Consumer Rights Act 2015
Avoiding Counterfeit Goods at Christmas
Budget Supermarkets: Wise Move or a False Economy?
Buying by Mail Order
Buying by Telephone or E-mail
Buying on Credit: Your Rights
Can Multipack Items Be Separated?
Christmas Sale: Don't Get Ripped Off at Christmas!
Consumer Rights and Store Cards
Faulty Goods
Food Labelling Explained
How to Complain
How Will the VAT Price Hikes Affect You?
Shopping Online: Your Rights
The Consumer Contracts Regulations: Know Your Rights
Using the Small Claims Court
What Guarantees Mean
What Labels Mean
What to Do With Those Unwanted Gifts!
What To Expect From The Food You Buy
What You Need to Know About Hire Purchase
What's the Law on Clothes Labelling?
When Am I Not Entitled to a Refund?
Your Recourse Over Counterfeit Goods
Your Rights in Internet Auctions
Your Rights When Buying Goods Abroad
Tradespeople
Changes to Consumer Law - How Will They Affect Me?
Dealing With Cowboy Builders
How Are Price Comparison Sites Regulated?
The Bank Overdraft Charges Ruling: What Does it Mean for Consumers?
What If A Market Trader Rips you Off?
What If Your Plumber Makes Mistakes?
When A Cleaner Doesn't Clean
When Your Builder Goes Bankrupt Before Job is Complete
Transport
Air Travel: Your Rights
Buying a New Car: Your Rights
Buying a Used Car: Your Rights
Buying an Extended Warranty on a Used Car
Leasing A Car Explained
Maintenance and Repairs: What to Expect
Rail Travel: Your Rights
Selling Your Car? Look Out for Scams
The Government's New Car Scrappage Scheme
What Car Warranties Mean
What to Look Out for When Hiring a Car
What's the Law on Parking, Clamping and Fines?
When a Price is Reduced After Your Deposit is Paid
Your Car Could Be Crushed If It's Uninsured
Utilities
Choose a Utility Supplier
How to Avoid Getting Into 'Energy Debt'
Landline Billing and Charges Explained
Mobile Billing and Charges Explained
Moving House: My Gas and Electricity Company Nightmare
Utilities: How to Complain
Utilities: Service You Should Expect
Utility Billing and Payment
What To Expect For Your Council Tax
When it Goes Wrong
Home Working: How to Spot the Scams
The Consumer Contracts Regulations: Know Your Rights
Weddings: When it all Goes Wrong
When Appliances Go Wrong
When Cosmetic Surgery Goes Wrong
When Furniture Deliveries Go Wrong
When Home Improvements Go Wrong
When the Car You've Just Bought Breaks Down
When the Holiday Goes Wrong
When Your Complementary Therapy Goes Wrong
When Your Dental Treatment Hasn't Worked
When Your Hair Do Goes Wrong
When Your Heating Stops Working
Consumer Protection
A Guide to the Consumer Rights Act 2015
About Service Charges and Tips
How Are Price Comparison Sites Regulated?
How Does the Advertising Standards Authority Help Consumers?
Protection for Online Event Ticket Buyers
The Consumer Contracts Regulations: Know Your Rights
Top Ten Consumer Complaints and How to Deal With Them
What is the Proposed New Consumer Advocate?
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